--- description: Learn more about Zendesk Suite price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.co.za/software/164283/zendesk Page: 1 / 165\ Next: [Next page](https://www.capterra.co.za/software/164283/zendesk?page=2) > Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. > > Verdict: Rated **4.4/5** by 4090 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk Suite? Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4090 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$115,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - Activity Dashboard - Activity Tracking - Asset Tracking - Assignment Management - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Computer Telephony Integration - Contact Management - Content Management - Customer Engagement - Customer Experience Management - Customer History - Customer Support - Customizable Forms - Customizable Templates - Dashboard - Feedback Management - For Insurance Industry - Incident Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Lead Management - Live Chat - Multi-Channel Data Collection - Onboarding - Proactive Chat - Real-time Consumer-facing Chat - Recording - SMS Messaging - Sales Pipeline Management - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Management - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 60 more features ## Integrations (219 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 204 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.co.za/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.co.za/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.za/directory/30675/issue-tracking/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3471 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18806 reviews) 3. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Milvus](https://www.capterra.co.za/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Your zen garden when it comes to customer support" — 4.0/5 > **Yolandi** | *04 March 2025* | Management Consulting | Recommendation rating: 8.0/10 > > **Pros**: The complete customer service solution is awesome. The ticketing system is an amazing bonus. > > **Cons**: It's not the easiest platform to navigate for someone who has no technical knowledge. > > It was good and did as promised, it made life easier as at that time I was dealing with a lot of queries from different time zones. ----- ### "Underwhelming experience" — 3.0/5 > **Niall** | *20 September 2024* | Information Technology & Services | Recommendation rating: 4.0/10 > > **Pros**: Ease of set up was good. Customer support is good. > > **Cons**: I thought the user interface was rather confusing, and the lack of multiple templates on the cheapest tier wasn't great. The default template was ugly. ----- ### "Simplifying Customer Service Workflows" — 5.0/5 > **jane** | *23 March 2026* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: I love how Zendesk Suite keeps customer support organized and efficient. It centralizes tickets, messages, and chat in one platform, making it easy to respond quickly and provide consistent, high quality support. > > **Cons**: Sometimes Zendesk Suite can feel a bit complex for new users, and navigating all the features takes time to learn, but once familiar, it becomes a very powerful support tool. > > My overall experience with Zendesk Suite has been very positive. It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service. ----- ### "Getting started with Zendesk from scratch" — 4.0/5 > **Leonardo** | *29 December 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM). The integration possibilities also make a difference, making it easy to incorporate other third-party channels. > > **Cons**: Many simple but useful features are left out in order to focus on new products. The community provides constant feedback, but with a focus on AI features, the Zendesk team has not tried to improve the experience of existing products (except for UI improvements). > > As a self-taught Zendesk Admin, having an engaged community that supports one another made it easier for me to understand the Zendesk Suite and provide quick and efficient support to customers. Especially in LATAM, where WhatsApp is widely used, the native integration with Meta makes all the difference. ----- ### "Nearly the standard for multichannel customer support options" — 3.0/5 > **Verified Reviewer** | *16 February 2026* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers. > > **Cons**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers. > > When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did. For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere. ----- Page: 1 / 165\ Next: [Next page](https://www.capterra.co.za/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data