N-sight Reviews

SolarWinds makes a fantastic RMM tool.

Pros:

What I like most about SolarWinds RMM is it's value. I believe you get the most bang for your buck compared to other RMMs. In a recent survey among MSPs nationwide, SolarWinds was even ranked the best overall.

Cons:

Patch management could be better, but I know they are working hard on it. Right now it's a bit complicated to setup and use.

Solid software with good function, but not perfect.

Comments: We've been using this dashboard for a long time and it does everything light solid antivirus for my residential clients up to medium scale commercial asset tracking and maintenance operations.

Pros:

The single pane of glass to manage antivirus, backups, in detail alerts, and asset tracking is really nice. I use it to manage nearly a thousand workstations and have used it since it was called "hound dog RMM"

Cons:

several parts have a fair amount of hassle to set up and administer, notably the antivirus installation and patch management. Alert status is always green or red, there's no functionality to have a "low priority issue", so I have to treat every failed check as a possible emergency. I'd like to be able to say something like "if the backup is one day out of date, mark it yellow, 2 days mark red" or something like that.

Just OK

Comments: It’s OK. Not sure I’m ready to change from it. Have created many custom jobs.

Pros:

Been using the product for years. It’s hard to change another one. It does have many features and integrations.

Cons:

It’s expensive and hard to navigate. When a job fails it gives you little to no information about why it fails.

Does what it says no exaggeration.

Pros:

The software does exactly what the sales team say.

Cons:

None really. Issues are with post sales team have them set up your accounting correctly the first time.

Alternatives Considered: NinjaOne

Switched From: LogMeIn Pro

Reasons for Switching to N-sight: Recommended by trusted partner

SolarWinds Monitoring Tool

Comments: I would recommend to start with one or two features and add others to reduce the overall impact of its initial rollout and use

Pros:

This software will monitor just about anything on your network (except for the coffee pot). Server status is its best known function. You can set parameters for the monitoring both local and devices over the network. Other features available are anti-virus, help desk, notifications, etc

Cons:

With all of the options available for this software, the screen can become busy.

Nice to have all your customers in one place

Comments: Customer service is hard to reach and slow to respond

Pros:

The fact that I have all my customer computers in one place

Cons:

Updates fail constantly and the reason is not clear. Also it doesn't work with trendmicro antivirus which is my solution

Long Time User

Comments: Scheduled automated reboots, seeing issues before they become major problems.

Pros:

It's easy to use and deploy and is packed with functionality.

Cons:

Nothing that comes to mind at the moment - I'm satisfied with it.

Alternatives Considered: Ziften and Kaseya VSA

Reasons for Switching to N-sight: At the time, price point and functionality.

Network monitoring tool with a lot of information to help you track your environment

Pros:

The tool has a lot of features out of the box with the basic module purchased - add the nodes of your environment and collect historical data on them. The main features make network monitoring and tracking simple - with stats and graphs. Reporting is also great for giving to managers. Excellent support when calling in.

Cons:

Out of the box a simple setup, each module though becomes pricey for small/medium businesses - each comes with it's own maintenance plan. Reporting takes some knowledge of SQL for setting up the reporting profiles and can be confusing.

Remote Monitoring made easy

Comments: Overall and cost effective solution for monitoring systems which normally would be a manual process.

Pros:

Extremely easy to deploy with default agent settings you setup in minutes. Advanced users can customise the alerts, monitor events of any type. Email alerts on failures. Other addon's can be added to the console such as patch management, antivirus, backup and more.

Cons:

If I had to pick something I would say occasionally (once a year if that) the agent service would need a restart as the server would stop reporting it. You still get notified of this so not a massive problem.

Best IT Management Software

Comments: My experience is great so far - definitely worth the buck.

Pros:

Patch Management IT Asset Management Control Reporting

Cons:

nothing that comes to mind - the product so far fulfills all the needs

Alternatives Considered: WatchGuard Endpoint Security

Reasons for Choosing N-sight: After Sales Support was bad

Switched From: WatchGuard Endpoint Security

Reasons for Switching to N-sight: Cost-Effective

Highly Recommended

Comments: Monitoring made easy.

Pros:

I have used Solarwinds RMM for 3 1/2 years, the program has changed hands many times. I like the integration with teamviewer, makes monitoring workstations and servers extremely easily. I don't think I could manage customers without RMM.

Cons:

Support isn't the best, not timely and often you do not get the solution you are looking for, they need to clean up and update their online guides.

Remotely keep an eye on your customer computers

Pros:

Monitors many items on a company's computer network, allows for remote access, antivirus monitoring and reporting, control over when updates are installed, can schedule reboots for off hours.

Cons:

The main application needs to be installed onsite. There is some delay when a computer is restarted for the portal to show that is online.

Makes my live easier

Comments: We have an expanding business with ever changing IT needs, solawinds has molded itself to work with our fast paced environment. To have an overview of out IT infrastructure and critical IT system at the touch of button. Pretty much anywhere allows for some easy IT management that without Solarwinds would take double to the time

Pros:

The ease of use Speed of information Great patch management Amazing product interrogation

Cons:

Some menus can be clunky Searching and changing large amount of items can be hard to find interface could be more modern

easy and too helpfool

Pros:

1. easy to customize checks as per the system status. 2. easy to deploy agents. 3. easy to make reports. 4. easy and sophisticated to take remote, chat session and file sharing features. 5. best for security purpose 2 factor authentication facility.

Cons:

1. update little bit lately. 2. network discovery feature is not available. 3. do not have inbuilt ticketing tool.

Former user

Comments: I think SolarWinds is a good company and probably a great fit for many companies.

Pros:

Several years ago, before Solar Winds acquired this product from the vendor I was using, the features and pricing model worked well for me. The ability to connect and manage client PC's was reliable and functional. Also, adding anti-virus, backup and web protection was a good feature.

Cons:

After losing one of my larger users, the flat rate platform fee made the overall cost a bit much for the remaining users. Also, the pricing model for the backup was no longer competitive in my environment.

Great piece of software!

Pros:

I like that everything is so nicely sorted out. All issues are clearly visible, and the Wall-chart is amazing!

Cons:

It is a bit slow, and i would like to see the Dashboard inthe same function as the wall-chart.

Jack-Of-All-Trades Monitoring Software

Comments: Although the interface can be a bit crowded, the absolutely feature-rich software that is SolarWinds has won me over as a lifelong customer.

Pros:

A simple right-click on any workstation or sever will let you explore a wealth of options and configurations for every single device that carries the SolarWinds (also known as GFI) software. Backups, updates, controlling services, remote desktop control, you name it, SolarWinds has got it!

Cons:

Modules can be slow to uninstall and re-deploy, and remote connections can be spotty occasionally if the SolarWinds remote services begins having issues after updates (which can usually be fixed by restarting or re-installing that module); besides that, I have very few complaints!

Easy to use - not easy to leave

Pros:

We used an old version six years ago. The issue was value for money. They courted us to come back with better pricing and all the improvements. Nice web based interface. You can get lost or distracted with all the extra functions. I think this would work best for a new MSP that does not have all the infra structure and services in place. Then it is a one stop shop.

Cons:

BRUTAL dealing with AR. We tried it a second time on a few devices. The reporting was what was expected. We had most of the feature in place already. I got a call that we would get extra charges and the value of the product dropped. I paid and asked to cancel. - Now what a disaster! - They refused my cancellation and have continued to bill. From their NetSuite: The cancellation has been submitted. But it was rejected 5/3 and 6/3. What a terrible company to deal with!

Seemingly infinite list of features, but easy to get overwhelmed.

Pros:

Tons of tools and capabilities to keep your clients and sites managed without their attention or knowledge.

Cons:

Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.

Life Changing

Comments: Very positive

Pros:

This is an incredibly powerful tool that has made massive improvements in management and efficiency for my team

Cons:

A bit glitchy at times especially with Patch Management.

Very robust RMM software. However, it's difficult to use and can be cumbersome.

Pros:

Very robust, gets everything done that you'd want with an RMM. They provide training courses and everything you need to get started.

Cons:

Out of the box it's difficult to use and configure. Even after training it can be hard to implement across a team and manage.

THE BEST

Pros:

Ease of use and the support is awesome, the software is a breeze to use for daily duties in our IT department.

Cons:

Nothing to say bad about this software or the people who support it. Has been a pleasure to use this program.

SloarWinds RMM is very good software

Pros:

SloarWinds RMM is very good software. It is easy to use and has tons of features to adapt to different business.

Cons:

SlocarWinds RMM can improve their Graphic User Interface to make it more friendly and collaborate more features in one place.

Solarwinds RMM

Comments: Good works very well

Pros:

It is very clear, well laid out and easy to use

Cons:

Rolling out packages can be tricky to get working

A good tool to be used

Pros:

Easier to track and diagnose switch errors by monitoring the errors received, transmitted and even those discarded

Cons:

Probably a more detailed information on the ports detail so it could be easier to troubleshoot the issues.