--- description: Learn more about Medallia Concierge price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Medallia Concierge Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/30842/sms-marketing/software) > [Medallia Concierge](/software/161921/zingle) # Medallia Concierge Canonical: https://www.capterra.co.za/software/161921/zingle Page: 1 / 6\ Next: [Next page](https://www.capterra.co.za/software/161921/zingle?page=2) > Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience. > > Verdict: Rated **4.5/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Medallia Concierge? Zingle provides unprecedented connection with guests, members and customers for SMBs and enterprise companies across industries including hospitality, food and beverage, health, fitness and retail. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 117 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Medallia - **Location**: San Francisco, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$179,00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Please email us for more info help@zingleme.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - 2-Way Messaging - Audience Targeting - Automated Responses - CRM - Chat/Messaging - Contact Management - Customizable Templates - Dashboard - Engagement Tracking - Human Handover - Inbox Management - Live Chat - Mass Texting - Message Personalization - Mobile Coupons - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - Personalization - Reporting/Analytics - Scheduled Messaging - Survey/Poll Management - Template Management - Text Analysis - Third-Party Integrations ## Integrations (1 total) - Meta for Business ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [SMS Marketing Software](https://www.capterra.co.za/directory/30842/sms-marketing/software) ## Related Categories - [SMS Marketing Software](https://www.capterra.co.za/directory/30842/sms-marketing/software) - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) - [Conversational Marketing Platforms](https://www.capterra.co.za/directory/31562/conversational-marketing-platform/software) - [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software) - [Cloud Communication Platform](https://www.capterra.co.za/directory/31362/cloud-communication-platform/software) ## Alternatives 1. [Whistle Messaging](https://www.capterra.co.za/software/181980/whistle) — 4.7/5 (131 reviews) 2. [Intercom](https://www.capterra.co.za/software/134347/intercom) — 4.5/5 (1131 reviews) 3. [Birdeye](https://www.capterra.co.za/software/152997/birdeye) — 4.7/5 (702 reviews) 4. [Quiq](https://www.capterra.co.za/software/166780/quiq-messaging) — 4.5/5 (37 reviews) 5. [Sinch Engage](https://www.capterra.co.za/software/187336/sinch-engage) — 4.4/5 (44 reviews) ## Reviews ### "Best B2C communication platform available" — 5.0/5 > **heather** | *12 February 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Zingle is versatile, adaptive and user friendly. Training time for our employees was minimal which means it was inexpensive to on-board our team. Any additional training needs have been met by the Zingle team. They are responsive and supportive. > > **Cons**: We would like to see improvements with the exportable reports from the provided analytics. > > We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve brand exposure and customer awareness of new product and offer lines. We have found that we are only limited by our imagination with what we can do with Zingle. Each new idea we have shared with the Zingle development team has been met with enthusiasm. Zingle has evolved us as a business and helped us gain efficiencies. Our customer satisfaction ratings show us that Zingle has had a significant impact on our ability to provide service to our customers where and when they need us. ----- ### "Great product and fantastic company" — 5.0/5 > **Emmanuel** | *12 February 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: We have been using Zingle for approx. 2 years now. We love the ease of use, the uptime and the incredible account management we get from Zingle. This is a really well run company. > > **Cons**: Inability to have AI respond to customer texts based on "sentiment analysis". However we have been told this is in the works. > > Fantastic\! Highly recommended. ----- ### "Zingle changed how we communicate with our customers" — 5.0/5 > **Kayce** | *12 February 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: It's easy to use and the customer support is excellent, so if/when we have questions, they are answered thoroughly and quickly. It allows us to reach our customers so much faster than when we were playing "phone tag" and leaving voicemails or sending emails. > > **Cons**: No real "cons" to speak of. Every once in a while we'll ask about a feature that they may not have (yet) and it gets submitted to the team to potentially integrate later. > > It's streamlined so much of our everyday communication with our customers. It's also enabled us to reach a broader audience of leads because we're far more likely to get a reply via text than via email or phone. Even if someone asks to retract their application with us, they're more likely to tell us via text, so we have fewer applicants that never respond to us. ----- ### "Pamela Lorraine's Zingle review" — 4.0/5 > **Pamela** | *15 February 2019* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: This software keeps be on an even keel with out SPI program (guests check in/out) and allows us to match current reservations and get rid of the past and expired reservations. Also it allows to send emails to our guests both when they are on property or enroute so they will have knowledge of upcoming activities or special messages we might need to send. > > **Cons**: Some of the tags which delineate the exchange company they came from does not stay attached. In particular, GPX. You can enter it one day and the next it is gone. It just wastes time having to go back and research information about the guest that should be right there when you need it. > > I think it's an excellent tool for our timeshare company. ----- ### "We find this software to be of great service to our customers." — 5.0/5 > **Tim** | *01 February 2018* | Recommendation rating: 9.0/10 > > **Pros**: Customers can contact us anytime without having to wait around and when it's convenient to them it take the pressure off our staff as they don't have to deal with customers waiting in line Customers can send us pictures of what the require so we don't have to guess > > **Cons**: Having to pay extra for more users, we are a multi-branch business and having to pay extra for more users is a downfall > > Being able to deliver excellent customer service when our customers need it ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.za/software/161921/zingle?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/161921/zingle) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data