---
description: Learn more about 8x8 Contact Center price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: 8x8 Contact Center Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [8x8 Contact Center](/software/161523/contactnow)

# 8x8 Contact Center

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> 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
> 
> Verdict: Rated **4.3/5** by 47 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses 8x8 Contact Center?

Mid Market and Enterprise Companies who require call center technology.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 47 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: 8x8
- **Location**: Campbell, US
- **Founded**: 1987

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: Speak with an expert for the best pricing. Custom plans available based on team size and needs.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, United Kingdom, United States

## Features

- Agent Interface
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Campaign Management
- Computer Telephony Integration
- Customer History
- Employee Scheduling
- For Call Centers
- IVR
- Inbound Call Center
- Interaction Tracking
- Labor Forecasting
- Outbound Call Center
- Performance Metrics
- Personalization
- Quality Management
- Queue Management
- Reporting/Analytics
- SMS Messaging
- Third-Party Integrations

## Integrations (7 total)

- HubSpot CRM
- Microsoft Teams
- NetSuite
- Salesforce Platform
- ServiceNow
- Slack
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [VoIP Software](https://www.capterra.co.za/directory/30940/voip/software)

## Related Categories

- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Auto Dialer Software](https://www.capterra.co.za/directory/30999/auto-dialer/software)
- [Business Phone Systems](https://www.capterra.co.za/directory/31101/business-phone-systems/software)
- [Predictive Dialer Software](https://www.capterra.co.za/directory/30597/predictive-dialer/software)
- [Unified Communications Software](https://www.capterra.co.za/directory/31035/unified-communications/software)

## Alternatives

1. [Ringover](https://www.capterra.co.za/software/169627/ringover) — 4.7/5 (858 reviews)
2. [Sobot](https://www.capterra.co.za/software/1072329/Sobot) — 4.9/5 (92 reviews)
3. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Amazon Connect](https://www.capterra.co.za/software/1017140/amazon-connect) — 4.5/5 (92 reviews)
5. [HoduCC](https://www.capterra.co.za/software/156136/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "Room for improvement, but overall good" — 4.0/5

> **Layne** | *26 July 2024* | Utilities | Recommendation rating: 7.0/10
> 
> **Pros**: Queue system is good, overall setup is fairly simple \& can be changed to fit users needs for the most part.
> 
> **Cons**: Support can be hard to deal with/not understand problems properly making it hard to get things resolved.
Do not like having to have two things to use one system. One application/one website.

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### "Flexible and relatively stable call center software" — 4.0/5

> **Verified Reviewer** | *23 January 2026* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: The customizable interface is fairly powerful and relatively easy to search, if not the most beautiful ui.
> 
> **Cons**: Sometimes there is inexplicable glitching and outages, often related to product updates which may happen on short notice.
> 
> The 8x8 support team is pretty responsive. 8x8 has a number of apps that integrate well with the contact center.

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### "Decent application for mobile work calling/messaging." — 4.0/5

> **Verified Reviewer** | *08 December 2025* | Civic & Social Organization | Recommendation rating: 5.0/10
> 
> **Pros**: I like that I receive a separate phone number, and that I can call from an agency call-back number if I want.
> 
> **Cons**: I dislike how the smartphone app handles group texts, and sometimes calls or messages do not go through or notify me.

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### "Beep 8x8 app" — 5.0/5

> **Idalia** | *26 August 2025* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: I am able to reach out clients on 8x8 app. I can save their numbers and call or message them. It is quick and simple.
> 
> **Cons**: I actually like everything about this app. It doesn't give me a problem at all. I can also download it on my phone.
> 
> Instead of using my personal number to call clients, I can use my office direct line on 8x8 for communication.

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### "powerful tool for calls that almost never is down" — 5.0/5

> **Wannes** | *21 November 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: We have a quite complicated setup with several types of lines in 7 languages that are managed well with 8x8 contact center with little downtime
> 
> **Cons**: Quite complicated way to set up scripts and hard to copy paste in the structure so a lot of manual work to program them.
> 
> very positive. We have also a very qualified expert on the system in our company that can help out on short notice if changes need to be made.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/161523/contactnow)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/246510/ContactNow/> |
| en-AE | <https://www.capterra.ae/software/161523/contactnow> |
| en-AU | <https://www.capterra.com.au/software/161523/contactnow> |
| en-CA | <https://www.capterra.ca/software/161523/contactnow> |
| en-GB | <https://www.capterra.co.uk/software/161523/contactnow> |
| en-IE | <https://www.capterra.ie/software/161523/contactnow> |
| en-IL | <https://www.capterra.co.il/software/161523/contactnow> |
| en-IN | <https://www.capterra.in/software/161523/contactnow> |
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| en-SG | <https://www.capterra.com.sg/software/161523/contactnow> |
| en-ZA | <https://www.capterra.co.za/software/161523/contactnow> |
| es | <https://www.capterra.es/software/161523/contactnow> |
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| nl | <https://www.capterra.nl/software/161523/contactnow> |
| nl-BE | <https://www.capterra.be/software/161523/contactnow> |

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