--- description: Learn more about Flexport price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Flexport Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Freight Software](/directory/30670/freight/software) > [Flexport](/software/159808/flexport) # Flexport Canonical: https://www.capterra.co.za/software/159808/flexport Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/159808/flexport?page=2) > Cloud-based solution that allows businesses to streamline freight operations, manage shipping operations, receive system alerts \& more. > > Verdict: Rated **3.4/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Flexport? Cloud-based freight management platform that provides businesses with tools to manage freight operations, add tags to shipments, create customizable reports, generate invoices and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.4/5** | 21 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.3/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.4/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Flexport - **Location**: Arlington, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Accounting - Customer Portal - Order Management - Quotes/Estimates - Rate Management - Shipment Tracking - Waybills ## Support Options - 24/7 (Live rep) - Chat ## Category - [Freight Software](https://www.capterra.co.za/directory/30670/freight/software) ## Related Categories - [Freight Software](https://www.capterra.co.za/directory/30670/freight/software) - [Logistics Software](https://www.capterra.co.za/directory/30081/logistics/software) - [Supply Chain Management Software](https://www.capterra.co.za/directory/4/supply-chain-management/software) ## Alternatives 1. 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Myself and my employees have been lied to, then chastised for calling employees on their lies… it’s a total joke of a company. > > **Cons**: They have horrible customer service, have constantly lost inventory, and their prices have risen immensely, making it near impossible to withdraw product. > > My experience has been an absolute nightmare of chatbots and workers who have zero interest or accountability, warehouses who list then lose product, and staff who make promises but are fired before anything ever happens. ----- ### "Terrible System, Don't Use." — 1.0/5 > **Laurel** | *16 April 2025* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Started off great, short lived. I have no pros but apparently I need to have a minimum for this section. > > **Cons**: Their flawed system Customer Service Lacking in progression > > Where do I start. I worked with them for just under a year. My company looked forward to working with a 3PL to help cut delivery times to our customers out West. Things started great, as they always do. My sales rep and I decided we would start with their single node option and only send my stock to their CA location. After awhile I wanted to try their distributed model and send stock to all locations. My company is based on the East Coast and unfortunately with this option you cannot choose where to ship your inventory, nor can you choose what you want shipped where. You have to rely on their computer algorithm. This was unfortunate as the majority of my was sent to NJ, really no point in having order fulfilled from there, it ended up just costing me more. On top of that when I pushed orders to be fulfilled their algorithm seemed to have no rhyme or reason to what location it was getting sent out from. I would have a customer in CA, stock available in CA yet the order was fulfilled from NJ. After many calls with them all they could come up with was that's how the algorithm worked. I would have orders that were late or damaged and their system has no way of alerting you, it is a manual process of going through each order and checking the updates. Even on the order screen the tracking didn't match the actual tracking numbers ETA. Originally I was told it would be 3 business days after the promised delivery date before I can process a claim and then they pushed it to 5 without warning. Now my customers were waiting over 2 weeks. My biggest headache with this company was a $10,000 order I shipped into the CA reserve storage facility. First, the tracking never updated in their portal to show it was picked up, in transit or when it was delivered. I had to check in with customer service multiple times over a 6 week period to gain any sort of insight as to where my inventory was. I was told different answers from different people, no one could be clear. Once I finally got confirmation the pallet was delivered, they refused to check it in as part of the label was cut off. They knew who it was from, and what was supposed to be there yet they were going to make me pay an extra fee. I asked repeatedly to talk to whoever was in charge, they refused. They told me 2 options, pay the fee or arrange shipping back to me. With much back and forth I scheduled the pickup, followed all the requests from them and yet the people in the warehouse told my driver over the span of 3 days they didn't have the pallet for pickup. Finally it was picked up and delivered back to me, only I am p=now missing $1,300 worth of inventory they claim they don't have. Do yourself a favor and don't use them. They don't have the proper capabilities to run a smooth operation, they refuse to take any consideration of the customers experience and rarely admit when they have messed something up. I am in the process of removing all my inventory, they have managed to lose product, take up until the last possible moment so it wasn't considered a late shipment and have added to the headache they already gave me. ----- ### "unathorized charges - don't let you close your account - continue to bill you" — 1.0/5 > **Verified Reviewer** | *19 August 2025* | Retail | Recommendation rating: 0.0/10 > > **Pros**: They integrate with Shopify but that is the only positive about the company because they are terrible in every other way > > **Cons**: Shopify pushed my inventory into Flexport with no minimum fees. Now they’ve suddenly added a $500 minimum charge and say it’s going up to $5,000. When I asked for my stock back, they claimed they couldn’t ship to Canada — just a stall to keep billing me. I moved my inventory, but they still won’t close my account or ticket, leaving me stuck with more $500 charges. This is outright theft. > > First they try not to let you close your account, telling you they cannot ship your inventory back to you in Canada (even though they fulfill your orders to Canada). When you find a place to ship it to and ask to close and refund the unauthorized charge, they tell you they cannot close your (now empty) account and cannot close the ticket either. They do this to keep it open yet another month and another unauthorized charge. ----- ### "I don't patch the flexport they are fake I lost my money" — 1.0/5 > **Jose** | *31 January 2025* | Tobacco | Recommendation rating: 0.0/10 > > **Pros**: No one helped me, I lost my money, they are fake > > **Cons**: They are very expensive, they charge you for everything. I do not recommend it. They robbed me. > > I bought a part through instagram mk4\_rare\_auto\_partssale I asked about shipping, I paid for it, I sent it and then this company writes to me by email that I have to pay a $ 150 insurance that is supposedly refundable when it was not, plus after I paid them with a $ 150 gift card that I lost my money, they charge me an additional $ 225 according to them for some stamps when the part cost me $ 140 that I lost the money for the part and the $ 150 gift card is very expensive and they are not trustworthy because they ask you for a gift card to pay for insurance and stamps and they do not return it to you. I do not recommend this company. ----- ### "Flexport is Epic\!" — 5.0/5 > **Owen** | *02 March 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: It brings a completely unique experience in managing a global supply chain. Their software is so easy to use, manage shipments, keep track of data to report KPIs, and most importantly they have a great customer support team that is always available. > > **Cons**: With growth and improvement comes change. Not really a problem, but the UX has changed 2-3 times since we used it so we have to re-learn where some of the buttons are. But a small price to pay for continued improvement. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/159808/flexport?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/159808/flexport) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ko | | ----- ## Structured Data