Vonage Business Communications Reviews

Simplify Business with a Simple Business VoIP Phone System

Pros:

Easy to implement. Easy to manage. Works great, no hitches, glitches, misses. Perfect for a Small or Medium Business. Great value for the money; translate: very inexpensive. Make your small business come across as a big business. Smartphone App works great too.

Cons:

There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.

One of the best all-in-one Business phone application

Comments: Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions.

Pros:

The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,

Cons:

The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.

Vonage Business (Simple Signal) Service & Support

Comments: Overall experience was good, their Account Manger went above and beyond, their support was good, their service was okay.

Pros:

Vonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc.

Cons:

There were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations.

Vonage review

Comments: It has been average. The only bad side is SMS integration and support to it.

Pros:

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Cons:

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

Only regret is that we didn't upgrade sooner!

Comments: I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.

Pros:

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

Cons:

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.

Clunky and poor support

Comments: It worked OK but it wasn't great. I switched away and probably would not return.

Pros:

It's a VOIP call service and usually works with decent connection. It had a feature that automatically sent timed billing for calls to my client billing software, which is why I switched to Vonage in the first place.

Cons:

The portal is clunky and confusing. Fax is even worse. Often the sync features did not work as advertised. My employees had a lot of trouble working with the software and customer support was extremely poor from a knowledge standpoint.

Vonage Business Communications

Comments: The setup was quick and easy, and the customer service was excellent. The features are great, with the ability to have multiple lines and have voicemails sent directly to my email. The prices are also very reasonable, and I am very happy with the experience.

Pros:

Vonage Business Communications provides an inexpensive and dependable option for small and medium-sized businesses and organizations. Their business phone system is designed to make managing your communications easier and worry-free. You can get the same features and capabilities of a conventional office phone system at a much lower cost. The product experience is paramount in determining a business's success, so Vonage is devoted to creating the best user experience, starting with the design.

Cons:

I haven't found anything that I don't like yet.

Feedback for Vonage

Comments: My experience with Vonage has been good. No major glitch that i found while working on Vonage.

Pros:

Vonage is user-friendly and can work on even a slow internet connection. We can do screen recordings and send a broadcast message as well. Your own Team Members' contact details are easily available. So anytime you need to call them or find email id's, It's all there for you. Also, we can record calls as well which will help us in quality audit & control. There is also an option to check reports on how many calls you made, received, and the call duration as well. Overall it's a great product!

Cons:

The one thing that I don't like about this product is when it is integrated with any other software like ceipal to make calls. The call logs will not appear on the Vonage call logs. Rest everything is good!

Business Calling and Texting made easy

Pros:

For big companies, this cloud-ware makes it simple to have remote employees.

Cons:

I have had numerous issues keeping in control of my seat count. They don't like to make it easy for you to remove users, phone number and other pieces. They make it easy to setup and then a nightmare to blackout. I have used the software and setup with multiple companies I have worked for and the separation phase is difficult and laborious.

Vonage-One of a Kind

Pros:

1-Ease of Use2-Very easy integration with other apps3-Multiple Features4-Great Analytics

Cons:

1-Sometimes the issue occurs with the support

Can't export contacts; billing is SHADY

Comments: can't export contacts / address book. really shady on how to cancel contract. first you have to give notice that you don't want to renew by calling and emailing support or contacting your customer rep. then you have to give another notice (within 30 days) that you want to cancel. so 2 times cancellation? make that clear in your terms and conditions.

Pros:

unified communication all in one app on desktop and mobile. easy to use.

Cons:

users complained of bad call quality and drops. vonage meetings can only hold up to 12. lacking in development and R&D. when service rep changes you don't even know unless you call support. basically support does everything.

Vonage Business works very well for our company

Comments: Our overall experience has been great. This is our second year using the Vonage business package and we are very happy.

Pros:

We like the ease of adding new lines, adding branch phone, so many reasons we like the company and products. We are a three branch company with drivers all over the place. We can easily transfer calls to our techs on the road, just as if there were in the office. We also like the spam feature, were we can see most calls registered as spam, allowing us to not answer these irritating spam calls. In times when we need to call customer support, Vonage team members are very knowledgeable and helpful. Lastly, we save money with this company, great price for an extra great product and customer service!

Cons:

We cannot pick up a call anywhere in the office by parking the call, we must transfer it.

Smart & Reliable

Pros:

I've been using Vonage from more than 6 months. The interface of the software is easy to use. What I love most about it is it's "Report" feature. It makes working so much fun as one can easily see and analyze their own growth with the help of different charts and graphs. It increases productivity as it induces a sense of accomplishment in an individual. Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to call, it immediately picks up the phone number eliminating the rest of the sentence. Most communication software fail to do that. So, for me Vonage is one the best Business Communication software.

Cons:

There's almost nothing to not like about Vonage but if there's something that ever bugged me is that it deletes the call history after a certain amount of time, which isn't really bothersome but just in case anyone wants to track a call from a long time ago they won't be able to do that. And it glitches sometimes which could be the network's fault as well.

Easy to Use

Comments: Vonage's apps for computers and phones makes it a seamless extension of my business.

Pros:

I love that you can forward calls and messages to your personal cell phone, eliminating the need for corporate phones should the company desire. In addition, the desktop app makes it easy to make calls (even international ones) from anywhere. I like the integration of a company's contact list and speed dials for international locations--we have a large presence outside of the US and it's so simple to speed dial to Ireland quickly. You would think a US-based company would have trouble with this, but it's honestly so seamless with Vonage. Our Corporate team is very happy with the services they provide at a very fair price. I really appreciate how Vonage makes our workflows easier and more efficient.

Cons:

I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me.

Disappointing SMS Services and Poor Customer Service from Vonage

Comments: I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement. As a telecom provider, Vonage should have excelled in their essential services but failed to deliver on its promises.When I first signed up for Vonage's SMS services, I was assured that my company number would be registered quickly and seamlessly. However, weeks passed, and my number still hadn't been registered. This has caused a significant hindrance to my business, as we relied on this service for essential communication with our customers.Upon contacting their customer service, I was informed that the volume of users they were trying to register had caused a backlog. While I understand that such technical challenges can arise, it is unacceptable for a company like Vonage to allow these internal issues to affect its customers negatively. They should have been more prepared to handle the volume and avoid backlogs.Furthermore, the customer service provided by Vonage was far from satisfactory. Instead of empathizing with my concerns and offering a solution, they passed the buck by blaming the issue on the backlog. As a customer, I shouldn't have to bear the burden of their internal challenges. The customer service team should have been proactive in addressing my concerns and finding a solution to my problem.In conclusion, my experience with Vonage has been nothing short of frustrating.

Pros:

The mobile application is easy to use along with its features.

Cons:

Worst customer service and sales team who promise and don't deliver.

Easy to Use VIOP Service

Comments: We were pleased with Vonage services for the 5ish years we utilized the service. As our business grew (and COVID hit), we felt the need to move to another service that offered more service for the price we were paying.

Pros:

Vonage Business Communication was great for our small business. The platform is easy to use and offers users a seamless process.

Cons:

As our business grew and we had the need to add more services, the price rose as well and became a bit high for our small business to absorb.

Must have for business

Comments: I love Vonage's feature set, from being able to text(Although I cant attach or be sent attached items), to the history feature is great for checking for previous calls and the reporting capabilities allows for productivity of employees.

Pros:

What I like most about Vonage Business is its versatility in the business environment which allows for varied features! It allows any of our employees to work from home yet appear as if they are in the office.

Cons:

The software's quality is very dependent on the broadband speed that it is connected to. It requires at a minimum at least 200 gigabit pipe line for it to function well...be advised there are some hiccups that happen but they are few and far between.

Great product, easy to use!

Comments: Overall, VBS has great customer service and a product that makes any business, big or small, more productive.

Pros:

I love the integration between the physical phone system and the app on my cell phone. The system is streamlined well, organized and easy to use.

Cons:

I haven't been able to find a pair of decent hands-free headphones that work well with the specific phone I use.

Good system with many features.But lots of small issues that need to be resolved.

Comments: There are alot of great features with this solution but some are things we dont need and dont use. Just do your research and make sure its something that you actually need and want to pay for. Also make sure you equipment is compatible with there system so you are not hit with unexpected costs to make your system work like it is supposed to.

Pros:

Lots of good features that allow me to use my business phone anywhere. Even though there were a lot of problems starting our i was always able to get in tough with customer service quickly.

Cons:

Lots of things that need to be set up at the beginning of the process. Had lots of issues to start out with most of which were resolved by changing a firewall out that was not compatible with vonage's system. They knew what firewall I had from the beginning took them a month to realize that is was one that does not play well with Vonage's system.

Continued to Charge My Card after Porting My Number

Comments: I ported my account to another Vonage account 3 billing cycles ago. I requested Vonage cancel my current account. I have contacted them 4 times now and requested a refund for continuing to charge my saved debit card and told them they no longer have authorization to charge it. It has been 2 months and I am still waiting for a refund. If you are looking for VOIP, I suggest using a service that doesn’t require you to give a card to activate your service.

Pros:

N/A

Cons:

Charges a saved credit card after service is ported/cancelled.

NON-EXISTENCE PHONE SUPPORT

Comments: Absolutely the worst service out there. This company is just so horrible to deal with. Will ruin your day if you have to interact with Vonage Business Support, again only by CHAT from untrained techs.
I would highly recommend potential customers to do their due diligence before going with Vonage.
If you have a technical issue of any kind, know that you will NEVER, EVER GET A LIVE AGENT ON THE PHONE. It is ALL by chat and they are extremely POORLY trained and just give canned responses.

Pros:

add on phone numbers were convenient. Price was Ok.

Cons:

my caller ID will not update and I cannot get the issue escalated.

Great tool for SMEs with local number, incoming calls and conferencing

Comments: I was looking initially for an inbound number for the business, different from my personal mobile number. I looked at virtual numbers, but Vonage, with it's option at just £9/month offered everything plus more. I now have a completely separate work phone system with excellent call management options, and also have Vonage's own version of Zoom included (not fully tested that yet). I think it offers great value and can be upgraded as needed as the company grows.

Pros:

Choice of local number (you end up with two), great app allowing you to use on multiple devices (desktop and mobile), multitude of options for dealing with calls, and conferencing software included.

Cons:

Took me a while to set the system up as the dashboard is not the most intuitive, but once I got my head round it, it was very straightforward.

Great VOIP product with great administrative software

Comments: The service works excellent and is a great price. The account administration software is easy to understand and use. THey have made updates to make even easier to use and I like it.

Pros:

The account administration software is very intuitive and easy to understand. I can do most anything with my account in this software and the changes happen as soon as I hit save

Cons:

In the past they have had glitches where my saved recorded voicemail greetings have been lost and I have to re-record them. I wish it would notify you automatically when the message changes so I would know before a customer lets me know.

Great App and Best Customer service!

Comments: As a small business we had the advantage of using features that Vonage provided such as a mobile app and advanced business features, like call transfer and conference calling. In fact, the help and support provided by Vonage during times of trouble through email and phone support was good.

Pros:

Vonage is a great telecoms business and their calling services gives alternatives to both private calling plans and universal telephone plans for our business. This notable assistance gives plans intended to small company entrepreneurs and has very cheap unlimited calls. Their plans are accessible for low, reasonable rates.

Cons:

There is nothing major to report, but sometimes, the call quality has been quite low or intermittent.

Abysmal Customer Service/Support

Comments: There were numerous issues with porting our number that came with vague issues that didn't tell us what was wrong, lack of follow-up communication, ineffective troubleshooting, and lack of training by their reps which required numerous chats (they're no longer available for support by phone) and resubmissions to try and resolve. During that time, we were being billed for both Residential and Business and we asked about VB billing and/or a refund since we couldn't use the service. At no time were we ever told by reps that we should ask to "suspend" the service (which we found out almost 4 months later we should have asked for), just that we could ask for a refund once the number ported successfully.
We finally got ported last week and asked for a refund today. We were told we could have a very small portion refunded back because we did not "ask" for a "suspension" by Supervisor [SENSITIVE CONTENT HIDDEN] We asked her to review all of their prior chat transcripts that showed that not one of their reps on the many interactions offered this as an option, so how could we have known? Her reply was to ignore that completely and offer us a miniscule refund. At no point was she willing to entertain that it was a problem on their end (as the chat transcripts showed), that they were sorry, their reps should have communicated the appropriate process, and that as a result we were due a refund". Instead she said they did no "wrong". Abysmal support and lack of regard for us as a customer.

Pros:

Marketed features and pricing met our fixed budget and needs for a smaller Service Desk.

Cons:

Porting process, customer service, customer support