--- description: Learn more about Glassbox price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Glassbox Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Web Analytics Tools](/directory/30073/web-analytics/software) > [Glassbox](/software/157868/glassbox) # Glassbox Canonical: https://www.capterra.co.za/software/157868/glassbox Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/157868/glassbox?page=2) > Record, replay \& analyse web \& mobile app sessions to understand what customers/visitors do your digital channels and why. > > Verdict: Rated **4.9/5** by 54 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Glassbox? Designed for banking, wealth, investment, insurance, travel, leisure, telecommunications and retail industries, it is big data analysis platform that helps understand digital experiences of customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 54 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Glassbox Digital ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact Glassbox Digital for pricing details. - **Target Audience**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Botswana, British Virgin Islands and 147 more ## Features - Activity Tracking - Alerts/Notifications - Availability Testing - Behavioral Analytics - Collaboration Tools - Conversion Tracking - Customer Experience Management - Customer Segmentation - Dashboard - Data Visualization - Drag & Drop - Engagement Tracking - Event Logs - Feedback Management - Funnel Analysis - Heatmaps - Hover Maps - Issue Management - Multi-Channel Data Collection - Performance Metrics - Real-Time Monitoring - Reporting & Statistics - Scroll Maps - Surveys & Feedback - Uptime Reporting - User Interaction Tracking - Website Analytics ## Integrations (3 total) - Adobe Analytics - Google Analytics 360 - Qualtrics LTI ## Support Options - Chat ## Category - [Web Analytics Tools](https://www.capterra.co.za/directory/30073/web-analytics/software) ## Related Categories - [Web Analytics Tools](https://www.capterra.co.za/directory/30073/web-analytics/software) - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) - [Customer Journey Mapping Tools](https://www.capterra.co.za/directory/31537/customer-journey-mapping-tools/software) - [Mobile Analytics Software](https://www.capterra.co.za/directory/30936/mobile-analytics/software) - [Heatmap Tools](https://www.capterra.co.za/directory/30977/heatmap/software) ## Alternatives 1. [Lucky Orange](https://www.capterra.co.za/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Microsoft Clarity](https://www.capterra.co.za/software/1018691/microsoft-clarity) — 4.8/5 (56 reviews) 3. [Hotjar](https://www.capterra.co.za/software/163516/hotjar) — 4.6/5 (539 reviews) 4. [Smartlook](https://www.capterra.co.za/software/164713/smartlook) — 4.7/5 (136 reviews) 5. [Contentsquare](https://www.capterra.co.za/software/161591/contentsquare) — 4.8/5 (116 reviews) ## Reviews ### "Good for driving CX" — 4.0/5 > **charbel** | *29 November 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The most positive quality of Glassbox is it's fully integrated session replay to analytics. This gives us the insights we need to perfect our customer journey in the website > > **Cons**: The reports are too basic, and we need to configure them so that they provide us with the details we require ----- ### "detailed and organized" — 5.0/5 > **Shiran** | *28 January 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I really love the fact that things are very detailed and organized so I can search and find what I need quickly. the display is very nice and modern. I also love the ability to search with different criteria to be more specific. > > **Cons**: Love using your platform\! Just a heads up, making the interface more user-friendly, keeping data super private, and adding cool analytics would make it even better. Also, if it could handle more stuff at once, show real-time stats, and customer support was quicker, that'd be awesome\! ----- ### "insights we can trust" — 4.0/5 > **thomas** | *27 July 2023* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The ability to manipulate data into a format that allows me to break down site by site what customers are encountering. This also spans across to the ability to create a thesis before testing. > > **Cons**: The ability to make he dashboard more 'user friendly' to reach the data I am looking for. This can span into a further breakdown of data at hand and of how I can export this data in the manner i am looking for it in. > > We have been using Glassbox for some time now and are they satisfied with the support we have been receiving from the team. ----- ### "smooth and intuitive" — 5.0/5 > **Justin** | *28 January 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I have to say that I like the fact the user experience is smooth and intuitive. it really makes things easy for understanding how our customers are navigating through our site > > **Cons**: Some of the filter and search functions are a little opaque. They could be more user friendly ----- ### "Very easy to use" — 5.0/5 > **Sashae** | *15 March 2023* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Hands down the solution is very easy to use and has great support > > **Cons**: There is a great deal of capabilities in Glassbox - I would be happy to receive more training on all that is has > > Overall I would have to say that we are having a very positive experience with them ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/157868/glassbox?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/157868/glassbox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data