ACE Retail POS Reviews

"Impeccable Service"

Comments: ACE has allowed me to streamline my customer tracking, manage my free bag program, manage inventory and the reporting is robust, allowing me to analyze my business with the click of a few keys.

Pros: The software provides all the functions I need at an affordable price. Perfect for my small business. The best part for me is the staff at ACE who are always available, professional, knowledgeable, thorough, and friendly.

Cons: I really do not have much to say here.

"Wonderful product, easy to use software, with fabulous customer service"

Comments: I've been using Ace Retail for 11 years, from when it first became available for Microsoft Windows (earlier versions were using the DOS o/s. There have been many improvements over the years, with the program just getting better and better. Some features are a challenge to use, including having a different shipping and billing address, but once you know how to use these features, they work well. In addition, many of my requests, including the ability charge local taxes for customers who live in other provinces, or the USA who visit our Winnipeg store, are greatly appreciated and functional. Recently the ability to process "card not present" transactions was added, which we love, for phone or Internet orders. I'm very happy with the stability and functionality of Ace Retail, and highly recommend it to any small to medium sized retail company. It may also work well for larger companies, but it's perfect for my company, Aviva Natural Health Solutions. Nathan Zassman,
President

Pros: Easy to use interface, has all the features a small to medium size retail company would ever need.

Cons: Some functions, like correcting errors, or having a different shipping and billing address, could be easier to implement, but once you know how to do it, it's ok.

"A good option for any retail based business"

Comments: ACE has one of the best customer service teams I've encountered. They are very quick to respond to issues and questions and are very helpful. Our representative specifically has helped us many times and I would recommend ACE solely because of his customer service skills alone.

Pros: Since they partnered with Shopify, the website integration with ACE is pretty easy and straightforward. It is a very manual process to begin, but includes features like live inventory and auto syncing sales to ACE.

Cons: The software is sometimes hard to maneuver and figure out. The reporting system is sometimes over complicated and it takes a bit to yield the results you want. It doesn't have features like smart search or other things that would simplify finding products that could make it a lot easier to use.

"A happy user of the ACE Retail POS"

Comments: The Ace Retail POS took our newly formed business from writing sales tickets to scanning our transactions with details for reporting and keeping track of our inventory. We have used ACE for 6 years now and are happy with the results.

Pros: The software is easy to use on everyday business transactions. After being instructed on how to enter our inventory on the matrix it works well. Monthly reports are of great value to retrieve information and balance records. The ACE support group have been an integral part of our success. They help solve problems.

Cons: I have yet to find any aspect of the software that is a problem.

"Very easy to use and great for our inventory"

Comments: Great inventory control and accounts receivables

Pros: The information you can store for customers, inventory and vendors. The fact we can email the invoices, orders and statements to the customers and the PO to our vendors.

Cons: Can not email to a vendor if the billing address is different. They still need copies of the invoices but we cannot email them because it goes to the billing address and that's it

"Best POS out there!!"

Comments: I searched for months trying to find the right POS system before opening my retail boutique. ACE made the most sense for my inventory, sales, and tracking reports. The value compared to cloud based POS systems that require a monthly fee is outstanding. Also love the webstore integration which has helped me attract more customers!

Pros: Reports, webstore integration

Cons: Would like to be able to download an app to track the system from outside the store.

"Excellent support provided by ACE"

Pros: We have been using ACE POS since 2009. Since day one ACE has provided excellent support with the initial setup and continued maintenance of our systems. I like that ACE provides seamless integration with our accounting software. The ACE Sales screen and inventory accounts are easy to use for any level of staff. We also maintain our Customer accounts and email lists within ACE. We have been using the webstore integration feature since 2011. ACE will upload items directly to our website, including adding the pictures and descriptions that are included in ACE. We have recently upgraded our website to Shopify. ACE will automatically adjust inventory quantities within Shopify which has saved us a lot of time. The active support that they provided during our transition to Shopify was unbelievable. Don provided a hands-on approach and provided quick responses to my many questions. I would recommend ACE for any retail business environment.

Cons: There are only minor issues that I can name as our overall experience has been positive. It would be great if there was a fast way to transfer inventory quantities between items. For example, if we have 1 PLU made up of a set of 4 widgets and I want to break this up into 4 individual PLUs, we are having to post this through the Purchasing/Receiving System so that the inventory cost values follow. Also, it would be nice in the Receiving system if backorders would automatically be shown for every item with zero items received. Right now we are having to scroll through each item in the purchase order so that the backorder number shows.

"Store changing! A computer software system that is expandable and reliable!"

Comments: Tracking stock, doing pricing easily, scanning products.... customer accounts. im pretty happy.

Pros: Support. When something went wrong i had help right away to get things going again. Easy adding items. Generic POS parts compatible. Multiple stations. Good reports and labels. Nice layout. Worksheet price editing - amazing for having to change multiple prices in a flash.

Cons: Many features you may not use or understand. just ask. Manual covers most issues. Costs a bit to start. Multi line scanners are better than single line i purchased. Read Barcodes from any direction.

"Customer Support has been awesome, both easy to contact and quick to respond and resolve issues."

Comments: Software is extremely helpful in managing our inventory and providing financial reports to management.

Pros: Excellent inventory management through purchasing, receiving functions. Great reporting features and simple to use software.

Cons: No mobile app available and workstations are unable to work independently off line for short periods of time if there is an unexpected interruption in the network connection.

"Support staff are friendly, but JR Techs are not knowledgable enough"

Comments: The main benefit is the sales and inventory tracking which automates these processes and then integrates with accounting software to save time.

Pros: Sales screen is easy to navigate for new hires to learn. Integrates with nicely with payment processing.

Cons: Can't discount an entire sale, must discount each individual item. It is time consuming. Setting up new items and updating pricing must now be done in head office first before invoices can be entered in store database.

"Affordable with lots of features"

Comments: I have had a great experience with the program and lots of support and help from the team at ACE. Since starting the program in 2014, each year we find things we can implement to make our business run smoothly.

Pros: The price point was great for a POS with so many features.

Cons: When I purchased ACE Retail POS, the manual did not include info on each and every function possible. I see the company improving on this year to year. There are a ton of features that not every company will need so I could see how this is an undertaking.

"Review"

Pros: It is easy to use and navigate. Very User friendly.

Cons: Sometimes when we needed help we had to wait on the phone for a bit

"The software compares to some of the big guy's yet the price is much cheaper. Love the people too."

Comments: Every kind of benefit you can get with a POS system.

Pros: Functionality is as good as many of the big guy's. Really easy to use and customize. Technically sound.

Cons: Software does have issues as regards to screen resolution. On screens with lower resolution it cuts certain items off. Definitely needs work there.

"The software gets the job done."

Comments: It helps us keep track of our transactions and monitor our register.

Pros: It's been reliable. The software works as it should in the sense that every action is clearly labelled, and I don't think I've ever seen it crash.

Cons: It could be designed a bit better, but no complaints necessarily. Also, there are moments when finding certain transactions could easier.

"overall good experience"

Comments: point of sale and inventory control are much improved!

Pros: it is easy to use and easy to train new people on it. Customer support is very good with this product very knowledgeable!

Cons: I wish there was an online manual to explore options that I don't use. Wish updates were automatic! and built into the software. like sage 50 accounting software is automatic within the program once you have paid your subscription!

"Customer Service has been very good"

Comments: It works well for what we currently require

Pros: It does everything we currently need it to do, The Support staff is amazing and answer everything question I throw at them.

Cons: Lack of training to use the program, Yes when I call they help me through everything but it would be nice to be able to figure somethings out on my own.

"Simple, easy to use software"

Comments: We love that our inventory is easily controlled with this program; vendor purchases are perfectly integrated with the sales aspect. We are able to run reports on everything to be able to analyze all aspects of our business for any timeframe - sales, commission, purchasing, inventory, sales tax, buying trends and more! Very convenient.

Pros: Ace POS is a simple and easy to use program perfect for any size business; plenty of in depth functions built in for analyzing and accounting benefits too. Affordable price & exceptional customer support!

Cons: We found that some functions are only able to be taken care of via customer support like changes to a completed invoice or adding large amounts of data to the inventory or customer database. Not really a problem though because customer support is so helpful and always very quick with response time!

"It isn't pretty, but this software does the job very well for the price."

Pros: All in all it does most of what you'd want a software to do. It handles all manor of transactions very well.

Cons: The User interface is clunky. The Reporting is archaic. Lack of good exporting and importing, especially for reporting. The special order system could use an overhaul to make it more useful. You can use me as a sounding board if you need some guidance on making it a killer feature

"The Customer Support team is amazing!"

Comments: Ace Retail POS has been a fairly good experience so far for us. I actually purchased the software a year ago and only just got up and running about a month ago as life got in the way. The support team at ACE were pretty amazing in helping us and continue to be a good source as we make our way through the ins and outs. We were basically up and running the next day after our QuickBooks data file was loaded into ACE, so it is very user friendly. Has a dated feel to the software but overall we are pleased with it.

Pros: The software for the most part is easy to use once you are all set up and going. Support team is wonderful in helping with any question at all.

Cons: It looks a little "old" and doesn't allow for multiple screens to be open so you must finish one task before moving on to another. Physical inventory counts are not as easy/efficient as I had hoped they would be but we will get there someday.

"Culmination of Tools!"

Pros: This product has everything you need for a retail business. The features on this site are endless and will keep your business organized.

Cons: While having a lot of features is a good thing for a business, I found it slightly confusing and a lot to keep up with.

"Good software"

Pros: The product is suitable for basic needs, it has really good features, easy to understand and use for most users.

Cons: The customer experience could be improved and more features and functions should be looked into so they can suit various customer needs.

"So far I love the Ace POS. It is fairly easy to use and great with keeping up with inventory."

Comments: One of the best POS software I've had. Helps me with my inventory and keeping records of customers and merchandise sold.

Pros: Least amount of update requirement. Easy to use for most part. Great customer service and tech support.

Cons: Does not work well new windows updates. Seems to crash almost every time there is any new major update from Windows. Ace wouldn't start up or there are other issues which prevent from from making sales. Then I have to call tech support and wait for it get fixed.

"The technician is very helpful"

Comments: detailed report, faster check out speed, accurate report, easy tracking of inventory, multiple payment types and customer accounts

Pros: Affordable, good customer service, good software for retail, easy to use, has a really good inventory module, and good reporting

Cons: The settings are change whenever you do an upgrade, when you do back date transactions, the date on the receipts still shows the current date,

"Gets the job done"

Comments: Ease of making a sale
Layaway option is great
Navigation is easy
Everything you need is right there, reports, receiving, invoices...

Pros: Ease of making a sale, reports, inventory, receiving and invoicing is all right there, easy to access.

Cons: I would prefer automatic daily backup, weekend support would be great also. Lower support costs.

"Installing our new POS with ACE has been a great enhancement for our store."

Comments: So much more information at our fingertips and the speed in which we can now check out customers is awesome.

Pros: This software is very user friendly and customer support is always there to help with an issue or even to listen to issues for enhancement.

Cons: There is so much still that we do not use because we have not had the time to venture into all the different aspects of the program.