TADS Billing & Tuition Management Reviews

Best Service for your Buck!!

Comments: I cannot say enough GREAT things about TADS! From the minute that we decided to use them as our third party tuition management system, they have been at our side 100%. The customer service that TADS provides on ALL aspects of tuition management is AMAZING. As an administrator, they are very attentive and helpful. I have always been treated with respect, even when I have basic questions. From the parent perspective, I have always heard fantastic feedback about the professionalism from the parent portal customer service staff, as well as, general empathy for our parents who struggle with tuition payments. The website is easy to maneuver from the administrator side, as well as, from the parent side. Our school has a very diverse population, so having customer service staff members who are bilingual has been a huge help in communicating with our parents and families. I cannot say enough good things about TADS, and are completely satisfied with all aspects of our relationship with them!

Pros:

The software is extremely easy to maneuver, as I am not anywhere near a computer/software genius. It is very user friendly, and it just makes sense.

Cons:

I have no software concerns for our TADS software.

Love how organized TADS keeps our schools enrollment process

Comments: We use TADS for admissions, enrollment and tuition assistance management. There are a few things I wish could be more connected between the separate parts of TADS, but overall it is an amazing management tool which keeps the different aspects of enrollment and financial aid organized and accessible. We love all it's reporting capabilities and the TADS staff are all incredibly responsive and helpful. We love working with them and having them be an off site part of our Admin team.

Cons:

The fact that TADS can not migrate certain data from one part of TADS to another. Example: when families apply for admission to our school and apply for Financial Aid, the "Grades" in these two area do not match up. We are a Pre-school. The "Grades" on the FA application are Pre-k - 12th. These do not line up with our population. The "Grades" in the admissions application are based on schedule choices and age. Since the Tuition costs in the TADS Financial Aids area are pulled automatically from the FA application and not the admissions application the Tuition is cost is always incorrect and thus the awards suggested are also always incorrect. How we deal with this is to manually enter all the Tuition rate data by hand, by looking at each family's Admissions application to see which schedule they chose and what age their child is.

Parent forced to use TADS pathetic service Which school would change providers

Comments: I've used them for two children for about eight years. All was good until about two years ago. They must have fired all but three customer service reps as it's been average 35 min wait times for over two years.
I've told our private school to replace them, as this is not working.
I'm so thankful it's my last year to have to deal with TADS. If I had another year I'd refuse to deal with TADS and would hand deliver my tuition. I cannot get back the tens of hours I've lost on hold to this pathetic service provider.

Pros:

I don't understand how this company is in business. COVID had nothing to do with their problems they went to hell about two years ago. I've used for about eight years and use to be fine. I've been on hold today for over 48 min, on Friday it was 36 min.

Cons:

ZERO customer service on average over 35 min wait times for questions.

TADS is just what we needed in a tuition management program.

Pros:

It saves a huge amount of time for our accountant. It also allows parents to review their tuition accounts whenever they wish. We are able to customize it for parents however it is needed for them.

Cons:

There are some reports that I would like at my fingertips that are not readily available. I can usually get the information I need, however.

Have called support and response is pretty good.

Pros:

Helping get the tuition paid on time with families has been a great help with this program. Billing is done and a reminder to parents is great. Records kept up to date with the software instead of me or the office keeping the accounts.

Cons:

Not being able to open up all parts of the software sometimes have to get your company to enable it.

easy to use

Pros:

I enjoy the feature that allows you to view the overall enrollment statistics at a quick glance and the ease of accepting new students.

Cons:

There is no way to link the data we receive from families who are inquiring to data received from new families who are applying.

TADS is just another product out there.

Pros:

From the parents' standpoint, it's easy to navigate. Price is reasonable. You get what you pay for. The system is not perfect. See Cons.

Cons:

The cost is not astronomical but for this new school year, they have increased the rates. As an administrator, is not so flexible to use. The reporting is very rigid. There is no way to download the data without the canned reports.

Customer Service is impeccable but actual software is a bit clunky

Comments: Streamlines office operations at a small organization.

Pros:

What I like most honestly is the incredibly excellent customer service. Also, it reduces the amount of admin work in our small school office.

Cons:

Often there are problems like students have to file multiple tuition agreements. Also, it's not possible to go back and change things in an in-progress application.

We have used TADS for the last 5 years and they are always very friendly and helpful.

Pros:

The best part of TADS is the ability to see all the accounts and react early when a family starts to get behind.

Cons:

I feel it did take a good 2 years of using the software to get comfortable and be able to find the information that I need.

Good enough for most tuition management needs

Pros:

End users tend to find it pretty intuitive to use, which in turn means few of them need help understanding how to use it.

Cons:

It took a while to get up and running, but that might just be attributable to the learning curve in switching from the previous system used.

Predatory

Comments: My son’s school uses TADs billing and their processing fees are ridiculous and late fees are predatory. We struggle financially often and TADs charges a $50 late fee in addition to a stop payment fee after they failed to take our payment within their policy timeline. I’m disgusted by any company that charges absorbent fees to people falling on financial hardships. We have paid in full every month but have been a week or so late and charged $50 fees each time plus the $5 administrative fees they charge for processing payments online. If I had a choice, I would stop all business with TADs but this is the 3rd party billing our child’s school chose.

Pros:

I don’t see any pros in a company that charges ridiculous late fees to parents who made late payments due to financial hardships.

Cons:

TADs fees are ridiculous. They charge a $5 administrative fee every time we submit an online payment and a $50 late fee plus an additional $50 stop payment fee for insufficient funds. Clearly TADs has no compassion for people struggling with financial hardships.

Terrible system

Pros:

The sales pitch was very good, they said the system was flexible and could be tailored to our needs, however,

Cons:

Very limited, we cannot get our ID numbers onto the system, reports are difficult to use, requires clicking through many screens to apply payments, or change information, inflexible system.

TADS ripoff scheme with late fees, they take money out of, tuition fees to pay themselves first

Pros:

TADS is an absolute ripoff and it discouraged me from wanted to be part of the school using it

Cons:

TADS makes me want to change school, they're a ripoff and that's why they put schools on a.multi-year contract!They take money out of tuition for made up late fees, so fees pile up while you're unaware

TADS has been amazing! Educational support is superb!

Pros:

We have just started using TADS in May 2017. The ease of transferring our students to TADS from RenWeb went smoothly. Getting the word out to our parents to encourage them to go into TADS and setup information was very well explained.

Cons:

Not being able to post payments mailed to CLA when a parent has not completed their agreement in TADS.

Streamlined the payment process for student tuition, registration and after school.

Pros:

I like that I am able to pay for all of the student fees at the same place and online. The automatic withdrawal is convenient and reliable. Additionally, I am able to print out tax paperwork from previous years, in addition to the current year.

Cons:

As long as the withdrawal date is set up appropriately, you shouldn't have any concerns as a consumer. I've have a really positive experience using TADS.

Thank you-from STM

Comments: I love using TADS to serve our families-putting everything in one place makes life easier for all of us. The customer service is outstanding-I always get a complete answer-to even the silliest questions. Ian Sharer and Jason Brune have been my Super heros this year.

TADS Tuition Management is an EXCELLENT tool !

Comments: We have been using TADS For about 5 years now. It has made all aspects of dealing with tuition management much easier from billing to reporting. Our families like the ease of use, control of their accounts and automatic payments too. Highly recommend.

Exceptional Product!

Comments: The product allows us to incorporate a quick communication system and an excellent collection system.

Pros:

TADS provides an easy to navigate platform with great graphics and ease of use. It is visually appealing and has awesome graphics.

Cons:

This product does not need to be changed in any way. It creates an easy and efficient experience for each user.