17 years helping South African businesses
choose better software
About RingCentral Contact Center
RingCentral Call Centre solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch.
Sometimes there is a small delay if you are working remotely.
Filter reviews (210)
Usage
Sort by
Filter reviews (210)
Great for Small Virtual Law Office
Comments: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).
Pros:
Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.
Cons:
Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.
Alternatives Considered:
Review for RingCentral Contact Center
Pros:
We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.
Cons:
So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.
good for remote workers
Comments: It was an ok experience good for remote workers
Pros:
this is good for remote workers to get office calls thru instead of using personal phone
Cons:
The lack of knowledge they often did not have the answers to help when system was down
Positive Experience Overall
Comments: Overall my experience is good with Ring central, and I have no complaints that outweigh the positive attributes. Ring Central has made it easy for us to work with employees that work remote as well.
Pros:
I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.
Cons:
Sometimes it's really hard to find things and user information, and it is overcomplicated in areas it shouldn't be. I have also found it hard to communicate with customer service.
Good option for voip
Pros:
Accessible with app and transferable for use in different regions.
Cons:
Price was higher than other voip phones.
Ring central for all your calling neeeds
Comments: Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business
Pros:
I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails
Cons:
I have no complaints - I love and stand by Ring central
Ringcentral has changed the way our company operates
Comments: It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10
Pros:
It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.
Cons:
I would like it if I could send batch text messages out to our employees to which they could respond to me only.
Not Great
Comments: We switched back to our old provider, so I would not recommend RingCentral.
Pros:
The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.
Cons:
Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.
Client experience is good
Pros:
It was fairly easy to communicate and navigate.
Cons:
Could improve user interface so that the aesthetics are better.
Ring central review
Pros:
I liked how easy it was to get in touch with someone
Cons:
I don’t think it was super easy to use for a beginner
Nothing beats RingCentral when it comes to call management
Pros:
Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.
Cons:
I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.
Worst Experience I ever had
Pros:
I was old costumer more then 4 years. in 5th year my card was expired and i try to make payment couple time. Then i called them they told me to wait 48 hours. So i didnt get any notice and i thought it go true. Then 2 months I get a email that they putting me on Collection and I have to pay termination fee around 500$ and they cancel all my number for my business. So I called them and wait 2 hours to fix that issue in the end thats just make me mad because of same questions again and again. Till i just want to pay them and finish with that company.
Cons:
Nothing Lot of spam calls bad connection and so on
Review of Product Software
Comments: RingCentral has allowed us to speed up call routing and decisions making among our operators that is crucial to our success
Pros:
The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace.
Cons:
We've not found anything about RingCentral that is difficult to use or problematic with integrating into our existing systems.
Great overall solution for call centers
Comments: Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call centers and used it for only 6 months during my last experience and I can definitely tell that I am really impressed compared to all the other call centers tools I used before in all my carreer;
Pros:
Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer;
Cons:
Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out.
We have been using Ringcentral for over ten years. We have multiple lines including a fax line.
Pros:
Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.
Cons:
I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.
Ring Central
Comments: Not the greatest experience if I'm honest. I know they are great people but the personal experience we had really messed up some things for our company for a period of 2 months.
Pros:
I liked the privacy of phone numbers on the app.
Cons:
I did not like the problems we had while trying to disconnect with this service. Our phones stopped working and it took ages to get help.
Incredible call center alternative (especially when working from home)
Comments: Ringcentral is incredible for my small team and has been crucial in keeping us [productive while working from home during the pandemic. Users can call support and each of us gets a notification and the opportunity to answer the call from our computer. Further, it is great for setting up interviews as it's as easy as sending out a link. I couldn't recommend this more to support teams as it has everything you need to help customers along their way when they have an issue.
Pros:
Great features for a small/mid size team Great call clarity Incredible management of calls when working from home Fast support and assistance with issues
Cons:
Not many to speak of. It does what it does and it does it well. I have not had an issue arise that wasn't resolved in a day since it was deployed
RingCentral
Comments: Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look!
Pros:
RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage.
Cons:
The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.
great tool for streamlining communication
Comments: Ability to text with customers from an office-specific number
Pros:
The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.
Cons:
I would love to be able to mark a text message as unread through the app on the computer. You can do it through the app on a phone, but not if you are using the site or the desktop app. It also be great if you could make notations on messages.
RingCentral allows me to make phone calls from home
Pros:
RingCentral can be used at work (via a regular phone) or on an app on my phone so that I have the option of working from home!
Cons:
When I get a voicemail, it will show that it was going to my direct extension, however, it went to all of my colleagues on the support team. It's a little misleading when you are trying to figure out who is the best person to call back.
Very organized tool
Comments: Overall is good. If RingCentral has the dark theme that will be great.
Pros:
It has GIF that we can choose what we like instead of displaying random GIF. RingCentral group the images, files, pinned items together which is very easy to find the info.
Cons:
When the same person leaves the message, it doesn't get added into the same paragraph like Google Chat, it will show multiple lines. And it has the function for like/unlike only, we don't have choose to pick the reactions for the message, for instance, reaction of happy, shock, or lol.
Switched from Google Voice
Comments: Super happy using this software for call and text communications.
Pros:
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use. It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Cons:
None yet, truthfully in the few weeks in use it hasn't given me a reason to be unhappy with the product at all.
Very pleased
Comments: We have been very pleased with our use. Primarily we use this for faxes, and that has been great. My partner also likes to Text using a ring central number
Pros:
This is an industry standard and has all the basic bells/whistles for communication control
Cons:
the GUI could use some work. It is easy to use with mtiple folks, could be better
This is a reliable system as long as you are not a call center requiring reports and monitoring of leads.
Pros:
Easy to use. Easy to set up new lines. The software seems reliable as well. Voicemail set up is easy and reliable.
Cons:
Sales and customer service are not able to easily navigate the sight, import leads, utilize training software, login from other devices and software without ringcentral phones.
Decent product hamstrung by bottom-barrel customer service.
Comments: Increased functionality relative to our old provider, Jive.
Pros:
Functionality is decent, and covers most of what my business wanted in terms of flexibility and convenience.
Cons:
The support is absolutely unacceptable. Transitioning was a major pain, and involved the RC team not adhering to the schedule we agreed on, resulting in my business losing phone coverage and having to scramble. The sales people are competent, but once they have your money you get shoveled through to people who are difficult to communicate with and aren't very interested in anything other than getting you off the phone as quickly as possible. Don't expect any follow-through at all once you're no longer physically on the phone with them, and get ready to be transferred and put on hold without notice. If you go with these guys anyway, make sure to record the name of everyone you speak with, so you can at least call out who's responsible for your bad service when you send through your inevitable complaints.