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RingCentral Contact Center Reviews

About RingCentral Contact Center

RingCentral Call Centre solution delivers omnichannel capabilities that let customers decide how they want to engage with you.

Learn more about RingCentral Contact Center

Pros:

We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch.

Cons:

Sometimes there is a small delay if you are working remotely.

RingCentral Contact Center ratings

Average score

Ease of Use
4.3
Customer Service
4.2
Features
4.3
Value for Money
4.1

Likelihood to recommend

7.9/10

RingCentral Contact Center has an overall rating of 4.3 out 5 stars based on 210 user reviews on Capterra.

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Filter reviews (210)

Katherine L.
Katherine L.
Founding Lawyer in US
Verified LinkedIn User
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great for Small Virtual Law Office

5.0 6 years ago

Comments: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Pros:

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Cons:

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Darian
Team Lead of Internal Tools in US
Insurance, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Review for RingCentral Contact Center

5.0 3 years ago

Pros:

We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.

Cons:

So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.

Delicia
Quality and training manager in US
Internet, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

good for remote workers

4.0 3 weeks ago New

Comments: It was an ok experience good for remote workers

Pros:

this is good for remote workers to get office calls thru instead of using personal phone

Cons:

The lack of knowledge they often did not have the answers to help when system was down

Casey
Office Manager in US
Media Production, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Positive Experience Overall

3.0 2 months ago New

Comments: Overall my experience is good with Ring central, and I have no complaints that outweigh the positive attributes. Ring Central has made it easy for us to work with employees that work remote as well.

Pros:

I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.

Cons:

Sometimes it's really hard to find things and user information, and it is overcomplicated in areas it shouldn't be. I have also found it hard to communicate with customer service.

Karen
Attorney in US
Law Practice, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good option for voip

5.0 2 months ago

Pros:

Accessible with app and transferable for use in different regions.

Cons:

Price was higher than other voip phones.

Jennifer
Billing Dept in US
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Ring central for all your calling neeeds

5.0 5 months ago

Comments: Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business

Pros:

I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails

Cons:

I have no complaints - I love and stand by Ring central

Emma
Hiring Manager in Canada
Construction, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Ringcentral has changed the way our company operates

4.0 3 years ago

Comments: It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10

Pros:

It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.

Cons:

I would like it if I could send batch text messages out to our employees to which they could respond to me only.

Verified Reviewer
Verified LinkedIn User
Staffing & Recruiting, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Not Great

3.0 2 years ago

Comments: We switched back to our old provider, so I would not recommend RingCentral.

Pros:

The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.

Cons:

Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.

Li
Legal Assistant in US
Law Practice, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Client experience is good

5.0 2 months ago

Pros:

It was fairly easy to communicate and navigate.

Cons:

Could improve user interface so that the aesthetics are better.

Jasmine
Analyst in US
Investment Management, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Ring central review

4.0 last month New

Pros:

I liked how easy it was to get in touch with someone

Cons:

I don’t think it was super easy to use for a beginner

Debora
SCheduler in Kenya
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Nothing beats RingCentral when it comes to call management

5.0 last year

Pros:

Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.

Cons:

I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

Edgar
Manager in Armenia
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Worst Experience I ever had

1.0 10 months ago

Pros:

I was old costumer more then 4 years. in 5th year my card was expired and i try to make payment couple time. Then i called them they told me to wait 48 hours. So i didnt get any notice and i thought it go true. Then 2 months I get a email that they putting me on Collection and I have to pay termination fee around 500$ and they cancel all my number for my business. So I called them and wait 2 hours to fix that issue in the end thats just make me mad because of same questions again and again. Till i just want to pay them and finish with that company.

Cons:

Nothing Lot of spam calls bad connection and so on

Adam
Service Manager in US
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Review of Product Software

4.0 2 years ago

Comments: RingCentral has allowed us to speed up call routing and decisions making among our operators that is crucial to our success

Pros:

The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace.

Cons:

We've not found anything about RingCentral that is difficult to use or problematic with integrating into our existing systems.

aniss
Manager and Streamer/Content creator in Philippines
Professional Training & Coaching, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great overall solution for call centers

5.0 3 years ago

Comments: Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call centers and used it for only 6 months during my last experience and I can definitely tell that I am really impressed compared to all the other call centers tools I used before in all my carreer;

Pros:

Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer;

Cons:

Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out.

Tom
CEO in US
Used the Software for: 2+ years
Reviewer Source

We have been using Ringcentral for over ten years. We have multiple lines including a fax line.

5.0 7 years ago

Pros:

Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.

Cons:

I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.

Allie
HR Recruiter in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Ring Central

3.0 8 months ago

Comments: Not the greatest experience if I'm honest. I know they are great people but the personal experience we had really messed up some things for our company for a period of 2 months.

Pros:

I liked the privacy of phone numbers on the app.

Cons:

I did not like the problems we had while trying to disconnect with this service. Our phones stopped working and it took ages to get help.

Sean
Client Service Specialist in US
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Incredible call center alternative (especially when working from home)

5.0 4 years ago

Comments: Ringcentral is incredible for my small team and has been crucial in keeping us [productive while working from home during the pandemic. Users can call support and each of us gets a notification and the opportunity to answer the call from our computer. Further, it is great for setting up interviews as it's as easy as sending out a link. I couldn't recommend this more to support teams as it has everything you need to help customers along their way when they have an issue.

Pros:

Great features for a small/mid size team Great call clarity Incredible management of calls when working from home Fast support and assistance with issues

Cons:

Not many to speak of. It does what it does and it does it well. I have not had an issue arise that wasn't resolved in a day since it was deployed

Desirae
Data Quality Professional in US
Management Consulting, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

RingCentral

5.0 6 years ago

Comments: Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look!

Pros:

RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage.

Cons:

The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.

Jessica
therapist in US
Mental Health Care, Self Employed
Used the Software for: 1+ year
Reviewer Source

great tool for streamlining communication

5.0 7 years ago

Comments: Ability to text with customers from an office-specific number

Pros:

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Cons:

I would love to be able to mark a text message as unread through the app on the computer. You can do it through the app on a phone, but not if you are using the site or the desktop app. It also be great if you could make notations on messages.

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

RingCentral allows me to make phone calls from home

4.0 6 years ago

Pros:

RingCentral can be used at work (via a regular phone) or on an app on my phone so that I have the option of working from home!

Cons:

When I get a voicemail, it will show that it was going to my direct extension, however, it went to all of my colleagues on the support team. It's a little misleading when you are trying to figure out who is the best person to call back.

Lucy
Developer in US
Machinery, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Very organized tool

5.0 4 years ago

Comments: Overall is good. If RingCentral has the dark theme that will be great.

Pros:

It has GIF that we can choose what we like instead of displaying random GIF. RingCentral group the images, files, pinned items together which is very easy to find the info.

Cons:

When the same person leaves the message, it doesn't get added into the same paragraph like Google Chat, it will show multiple lines. And it has the function for like/unlike only, we don't have choose to pick the reactions for the message, for instance, reaction of happy, shock, or lol.

Eric
Striven Business Analyst in US
Information Technology & Services, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Switched from Google Voice

5.0 4 years ago

Comments: Super happy using this software for call and text communications.

Pros:

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use. It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.

Cons:

None yet, truthfully in the few weeks in use it hasn't given me a reason to be unhappy with the product at all.

Joshua
Joshua
Attorney at Law in US
Verified LinkedIn User
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Very pleased

5.0 5 years ago

Comments: We have been very pleased with our use. Primarily we use this for faxes, and that has been great. My partner also likes to Text using a ring central number

Pros:

This is an industry standard and has all the basic bells/whistles for communication control

Cons:

the GUI could use some work. It is easy to use with mtiple folks, could be better

Mina
Owner in US
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

This is a reliable system as long as you are not a call center requiring reports and monitoring of leads.

3.0 7 years ago

Pros:

Easy to use. Easy to set up new lines. The software seems reliable as well. Voicemail set up is easy and reliable.

Cons:

Sales and customer service are not able to easily navigate the sight, import leads, utilize training software, login from other devices and software without ringcentral phones.

Robert F.
Robert F.
Investment Associate in US
Verified LinkedIn User
Financial Services
Used the Software for: 1-5 months
Reviewer Source

Decent product hamstrung by bottom-barrel customer service.

2.0 7 years ago

Comments: Increased functionality relative to our old provider, Jive.

Pros:

Functionality is decent, and covers most of what my business wanted in terms of flexibility and convenience.

Cons:

The support is absolutely unacceptable. Transitioning was a major pain, and involved the RC team not adhering to the schedule we agreed on, resulting in my business losing phone coverage and having to scramble. The sales people are competent, but once they have your money you get shoveled through to people who are difficult to communicate with and aren't very interested in anything other than getting you off the phone as quickly as possible. Don't expect any follow-through at all once you're no longer physically on the phone with them, and get ready to be transferred and put on hold without notice. If you go with these guys anyway, make sure to record the name of everyone you speak with, so you can at least call out who's responsible for your bad service when you send through your inevitable complaints.