--- description: Learn more about Survey Solutions price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Survey Solutions Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/30092/survey/software) > [Survey Solutions](/software/153927/survey-solutions) # Survey Solutions Canonical: https://www.capterra.co.za/software/153927/survey-solutions Page: 1 / 5\ Next: [Next page](https://www.capterra.co.za/software/153927/survey-solutions?page=2) > Combines user-friendly development and powerful survey management tools for complex surveys with little or no programming, at no cost. > > Verdict: Rated **4.6/5** by 85 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Survey Solutions? National statistical offices, and private and public survey research organizations worldwide ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 85 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: World Bank Group - **Location**: Washington, US - **Founded**: 1944 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: The software is offered free of charge, its development being co-financed by the World Bank. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, China, India, United States ## Features - Customizable Questions - Customizable Templates - Data Import/Export - Email Marketing - Feedback Management - Offline Response Collection - Question Branching - Question Library - Skip Logic - URL Customization ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Survey Software](https://www.capterra.co.za/directory/30092/survey/software) ## Alternatives 1. 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[SurveyHero](https://www.capterra.co.za/software/191055/surveyhero) — 4.7/5 (207 reviews) ## Reviews ### "My Experience Using Survey Solutions" — 5.0/5 > **Lilian** | *28 June 2024* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Data important and export features works well I like that we can customize the already existing templates There are great analytics and reporting features Survey Solutions is easy to use. > > **Cons**: Survey Solutions is powerful and hasn't failed us. ----- ### "The best software for survey data collection" — 5.0/5 > **Daniel** | *04 February 2019* | Research | Recommendation rating: 10.0/10 > > **Pros**: Survey solution has the best survey data management and survey users management tools. The designer is very user friendly with lots of functionality. > > **Cons**: It's frequently updated. Advanced level of documentation is not easily available. > > It's amazing software. ----- ### "Easy to use, cost effective and user friendly" — 5.0/5 > **raj** | *08 August 2018* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Study Solutions has lured me by its adaptability, its strength and its overviews administration stage which is extremely easy to understand, rich and down to earth. It adjusts to client inclinations with month to month refreshes. What intrigues me most about Survey Solutions is its simplicity of learning. Easy to learn one doesn't should be a specialist in programming to outline polls on Survey Solutions. Moreover, great documentation and test poll formats are accessible to enable clients to take a snappy hand of Survey Solutions > > **Cons**: Study Solutions offers obviously numerous focal points. For me, this is really the best CAPI application that exists. On the off chance that there is something that ought to be enhanced, it is the accessibility of documentation in French. For sure, almost no guide in French exists. What's more, the Designer, the instrument for outlining the surveys is to a great extent in English, which does not profit the french-talking. > > architect: extremely all around composed interface, quick to make and refresh extensive polls, a considerable measure quicker than in other programming bundles - complex yet straightforward: a consistently developing rundown of reason custom-made survey segments and the punctuation make the section limit to building complex surveys structures extremely low, no compelling reason to thoroughly consider complex circles or tinker with identifiers - coordinated effort: capacity to at the same time work in a similar poll is awesome for joint effort crosswise over nations, exceptionally valuable amid configuration stage - client and information base, documentation: the help site and open polls are an extraordinary method to learn usefulness, find arrangements and gain from different encounters. All around composed standard areas like family part and utilization that you can reorder into your poll. Additionally, there is an abundance of top notch documentation. - questioner interface: natural plan, simple route inside the survey, and non-authorizing delicate checks. You can prepare field laborers specifically in Survey Solutions, no paper required. - remarking capacity incredible for giving and getting criticism from the field - paradata: the accessible para information is an extraordinary apparatus to screen the talking procedure. One can extricate talk with length and span, talking with speed, working hours, and so on ----- ### "Very powerful platform for building and manage surveys. I have learned to use it in very short time." — 5.0/5 > **Ciprian Antoniade** | *09 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: I like because is easy to install, to configure and to admin. Also, is very easy to use it, in respect of build complex questionnaires. Collaborative work is very important nowadays and Survey Solutions allows this feature. For designing the questionnaires are not necessary high knowledge of programming or web design. Everything is possible just with the mouse and light keyboard intervention. The possibility of using API in monitoring and admin of the platform is an important step forward to automatization the processes. For complex conditional questions you can use C\#, but the basic logical conditions are enough, in general. So, in one platform you will have the CAPI, CATI and CAWI of surveys. Using the GPS capabilities of mobile devices you can have the possibility of geocode the responses in a very easy and intuitive way. The reports tools are included, but most important is that you can create customized reports by using the paradata. Without modesty, I could say that the Survey Solutions platform will become the standard for high quality surveys in the coming years. Together with R and Python, Survey Solutions will increase the capabilities of National Statistics Offices to build "in house" very powerful surveys, with low costs and time bound. > > **Cons**: It is to easy to use and the speed of developing new features is very high. The speed of maintaining the updates into the support materials should be the same. > > Enhance the skills of design the surveys for official statistics. ----- ### "Survey solutions is a user friendly easy to use platform to design surveys" — 3.0/5 > **livia** | *24 July 2017* | Research | Recommendation rating: 8.0/10 > > **Pros**: Easy to use (add sections, questions, validations), nice interface and each new feature is quite intuitive to pick up > > **Cons**: Updates are too frequent and sometimes interfere with the data collection activities already in the field > > Coding the survey is easier and more intuitive. The tester is a great tool to speed up the process. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.za/software/153927/survey-solutions?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/153927/survey-solutions) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data