Showpass Reviews

A great alternative to the big ticketing platforms

Comments: Our overall experience is positive and the platform works and reports well.

Pros:

Showpass is a local business and our company loves to work with other local businesses. We love a good alternative to the high fees of the larger platforms. It's easy to use and we can customize so much without Showpass stepping in.

Cons:

We have lots of demands and some of the features are not there or slow to implement or complete.

Great ticketing service for throwin concerts!

Comments: I have had zero issues in setting up and selling tickets, scanning tickets at concerts and payment has been very prompt.

Pros:

Very easy to use. Staff are very helpful when things go wrong and reply to the chat window really fast. Event set-up is largely intuitive, ticket scanning was flawless. Low fees for customers, lots of fees payee selections . Emailing all guests is great. I don't know how much going into the weeds is valuable here, but I can say that this service has been excellent and I would definitely recommend it.

Cons:

One of the only thing I can think of is that some of the language/terminology isn't clear at first, but the FAQ really helps with that so it's not a real issue. 1 thing I wish was clearer though is that I had to absorb a lot of fees in order to do full refunds for a cancelled event. I was told I would be invoiced. It wasn't super clear to me in all the reporting exactly what amount was what I paid. The breakdowns are numerous, there's a lot of info which is great, but that one thing wasn't clear to me. For my year end, doing my taxes, it would be nice to demonstrate that amount separately instead of it being included in the rest of the overall amounts. Support emails aren't replied to quickly, but then again the chat window is extremely fast and much more efficient for dealing with multiple issues at once, so forget that, I'm looking for flaws where there haven't really been any. None of this is really a big issue.

Needs work

Comments: 50/50. Sometimes events i make dont appear.

Pros:

It is cheaper than eventbrite. Pretty simple.

Cons:

The app needs work. Sometimes i cant find events i already set up. Its overly complicated at times.

EBP review

Pros:

ease of use, simple setups for ticketing, able to clone events especially where many of our events are similar

Cons:

glitches when setting up tickets such as items not saving properly

Showpass Is Easy To Use And Continues To Improve

Comments: When we first started using Showpass there were many features not yet working properly or not fully developed, but the Showpass team has listened to suggestions from their clients and have been working steadily on improving the product. Many new features have been created that continually make it easier to use the Showpass ticketing system, and I am pleased with the overall improvements. I have faith that this product will continue to improve and exceed industry standards!

Pros:

General Admission events are very easy to set up and put on sale quickly.

Cons:

Some basic features are missing for assigned seating set up (example: a proper hold feature for large events), but the development team is working on this.

Great Service!

Comments: I really liked using showpass - the website set up looked professional and I had lots of insights on sales. I had great control over ticketing, it was super easy to use directly from my phone, and our customers were generally happy with the ease of use

Pros:

Showpass made it easy to go live with our ticket sales, to advertise our events and get information out to customers. E-tickets were great for tracking ticket sales and scanning tickets at the event was super easy for our volunteers to do

Cons:

Set up took a long time, designing the website side of it was simple enough, but time consuming.

Feature rich, great value and excellent customer support

Pros:

- Price: ShowPass provides a robust set of features for the price. - Customer Support: The ShowPass team is outstanding at supporting clients, including having a dedicated point of contact and high responsiveness. - Simple basic interface: It offers an easy and quick setup of events with options to include advanced features.

Cons:

- Too basic food, beverage and retail components: These could be expanded to allow for more control over the sale of items during events. Also, POS capabilities are very limited.

Great bang for your buck

Comments: User friendly, functional and helps make management of large events very smooth.

Pros:

I love the support that I received. I'm not familiar with how to implement these systems and being completely new to this arena was a difficult thing for me, but Showpass guided me along the way and provided support to ensure a successful event.

Cons:

I would love to be able to customize certain aspects like customer sign up when processing new orders- because not information was pertinent to us, but otherwise it was a great experience.

A Great Tool For Nonprofits

Pros:

Easy to use and to set up, everything was in one place and customer service is great and very responsive.

Cons:

Nothing that I can think of right now. It was a great tool for our event.

Showpass review

Comments: It's good. We use it for events that requires purchase to secure the seat

Pros:

adding important info on the actual tickets. Doors open information.

Cons:

If there is more than one event happening, then the transaction information just flows in as it comes true. And it gets confusing one a person buys 2 tickets for different events, it shows up on primary report of the first event, for example.

Crankworx Review

Comments: I enjoy the personalized customer service that Showpass provides. You can get in touch with Showpass using their chat box and receive replies to questions in a timely manner. There have been a few glitches that I have identified and let Showpass know which they have subsequently fixed to ensure everything works as it should. There has also been functionality that we wanted to see on the Showpass platform, and they have been very open to us making these suggestions for improvements, and they have implemented these suggestions over the past year. Showpass is an easy platform to use and we love the widgets that allow us to sell tickets directly on our website, without having to redirect customers to the Showpass website. The Showpass Dashboard app is a great tool when monitoring capacity levels at the door of your event. Very addictive checking the app daily to see how many tickets have sold as well :)

Pros:

The ability to sell ticket packages/multi passes that contain more than one event to our customers, and the ease of sending out complimentary tickets to sponsors/partners via email, were the main reasons we switched to using Showpass as our ticketing platform. We send out lots of free tickets to partners/VIPs so having all the events as an option in one screen and being able to select more than one event at a time was a huge win for us.

Cons:

I wish there was a bit more of a draft view when setting up products, whereby you can see what the customer will see, including total costs including fees and taxes etc for tickets, without having to make the event visible to the public/live. It would also be great to have a little more event specific settings rather than settings that apply to all events i.e. if you only want someone to see certain stats for an event, or give a colleague access to one event only, not all events etc.

Small Business Events

Comments: We find it very easy to promote events through ShowPass, especially because it links straight to our FaceBook. I also find it easy to promote events through the platform because the URLs are simple and not overly lengthy. Finally, the abandoned cart feature is really unique, it has already resulted in sales that would have perhaps been lost!

Pros:

We love the event setup feature and the reporting features. I also love that you can create different ticket types to really customize any event. I also love that this platform is local and our experience anytime we have required support has been great!

Cons:

I would love it if we could copy an expired event as we host some events that are the same from month to month with a few slight changes in details. This might already exist but I haven't been able to find this feature on the app on my own yet.

An amazing, seamless registration system

Comments: We love Showpass. The team is amazing and very responsive to questions or concerns. It makes onsite a breeze, especially if you have multiple ticketed events. They were very accommodating to our budget and goals, and it was well worth the partnership. We will use Showpass for our large events moving forward.

Pros:

I really enjoy the marketplace and how easy it is to add/remove items, in addition to being able to edit the system on the fly. The fact that is embeds into our website is amazing - never have to direct a person off our website. The new Facebook feature is interesting and I am looking forward to using it!

Cons:

It can be difficult to navigate the back end, but once you know where everything is, it is easy!

Simply the best ticketing software.

Comments: My time is incredibly valuable and Showpass respects my time by making setting up an event short and sweet. The check in process and data collection component are easy to access and export.

Pros:

The ease of use is outstanding. Simple intuitive interface that is a joy to navigate. The support chat response is extremely prompt and helpful. A live body will call you if needed too ! Amazing - no other ticketing software even has voice assistance.

Cons:

I only wish that everyone used Showpass - it would make my ticket buying experience a positive one. The competing ticketing software is costly and clumsy !

I love Showpass!

Comments: Showpass solved a ticketing challenge for a National event our school is hosting. It was easy turn key solution and the customer support has been outstanding. Any questions are answered quickly and accurately. The ticketing portion of our event was at one time a major stress for me and thanks to Showpass has become stress free.

Pros:

The software is intuitive. It makes the ticket selling, tracking and management so easy and efficient. I love the ability to check sales each day, offer discounts or incentives and the chance to message directly with customers who have purchased tickets.

Cons:

I have not yet encountered anything about the software that I like the least.

Showpass review

Comments: 10/10

Pros:

The immediate response I get with an issue. Customer support is top notch. [SENSITIVE CONTENT HIDDEN] specifically in Calgary, AB

Cons:

Honesty I couldn’t be happier. I know that doesn’t help with you wanting to make improvements but I’ve had no complaints so far

Hospitality Heaven

Comments: A great team that makes you feel important. I would never use another ticketing site after dealing with Showpass

Pros:

User friendly platform, easy to navigate and any issues you may have are promptly sorted when you reach out to customer service. Had to refund a lot of tickets after the lockdown and Showpass was wonderful with helping me manage it.

Cons:

The sizing with photos was an issue however the team was very helpful with sorting this for me

Great Canadian ticketing software with fantastic support.

Comments: Showpass has been excellent to work with. Every person on their team is committed to make sure we had the best experience possible using their software, no matter what time of day.

Pros:

The flexability. If a feature was not available, the development team was very receptive to our feedback, and even implemented some changes based on what we asked for.

Cons:

The backend could use a.bit more attention in the UI/UX department. It's not bad, but it could be better. It also needs better scheduling options for events, but that is coming soon.

How Covid-19 Pandemic changed the way non-profits & religious institutions opened their doors safely

Comments: When everything went into a lock-down due to the Covid-19 Pandemic, churches were forced to close their doors. When things started to open up we knew we would only be allowed 50-100 persons into our church based on government health and safety mandates related to social-distancing requirements. We developed a scheme to mark our church pews to make enforcing the 6-foot social-distancing rules obvious for everyone. We also blocked off a number of rows. We then identified flexible configurations to allow up to accommodate the various family sizes and preferred services they attended historically. We then build seating selections based on family sizes and used these to monitor utilization during the week. We were able to utilize Showpass without the need for any software changes once we refined our model and identified easy tools to monitor utilization and capacity controls. It works!

Pros:

The Showpass team was very receptive to helping us identify a means of building a reservation system for our 3500 family parish. We built a prototype and within three weeks we were up and running with our reservation system. The thing I liked best was working with the Showpass team and and building around their system's core functionality.

Cons:

There are some custom integrations I would like to look at down the road, but overall we are happy with our choice and our core team is happy with our results and the fact we didn't have to build everything from scratch.

Great for purchasers and sellers

Comments: Overall I would use Showpass to host any events in the future.

Pros:

I love how easy the navigation is when you are looking for new shows to go to or when you are purchasing tickets. I also think posting listings is fairly easy and very customizable. The layout of the site is good and I like how there has been expansion into different types of events with everything going on. Support is simple to use.

Cons:

If something goes sideways in purchasing it can take a bit of time to right itself, but support is very easy to deal with. Fees are pretty standard from a buyer and seller point.

We love Showpass!

Comments: We've been with Showpass since the beginning - and we have been so happy to work with them every step of the way! They are professional, responsive, creative and give incredible customer service to both us and our customers.

Pros:

The software is user friendly, easy to learn, and adaptable to our needs.

Cons:

Any time we have encountered even a slight hiccup, Showpass has exceeded our expectations and not only built a solution, but created something that helps us even more than we could have anticipated.

Useful, but some features are suboptimal

Pros:

Great software and ticketing system. You can upload any individual seating configuration and effectively track ticket sales and purchaser demographics. Very useful for small auditorum ticket sales.

Cons:

Sometimes the program fails to have the visual representatiom on the theatre seats show up, and there are too many individual menus to enter, which can deter purchasers from following through with an online purchase.

Volunteer organizations benefit

Comments: People like the convenience of buying online. It's easy to advertise with a link.

Pros:

Tracking sales. When several volunteers have tickets, it is important to know how many tickets are sold, and what money is collected.

Cons:

There is no longer a Quick POS function. I have trouble getting reports to do what I want them to do. Employee stats - there is not a function to zero them out when money is collected. And of course, people don't like the fees.

Showpass is very user friendly

Comments: Showpass is a great ticketing software that has changed the ticketing industry. The showpass staff clearly love events and helping event organizers develop better events.

Pros:

This software has allowed me to increase sales for music festivals. The website is extremely easy to use, and has advanced features with thorough explanations on how to use it quickly and efficiently. The support staff are quick to answer and support as well.

Cons:

The mobile app could be developed further, missing a few features that allows me to build events from my phone.

What else would you need?

Comments: My experience has never been anything but amazing!!!!

Pros:

I have used showpass for years. Its the only way I buy my tickets. Its fast and reliable and I never have to worry about waiting in line and missing my chance. Every thing I need to make life complete is one click away.

Cons:

Honestly I can't think of anything that I dont like about it.