--- description: Learn more about Retently price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Retently Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/10031/customer-loyalty/software) > [Retently](/software/151754/retently-nps) # Retently Canonical: https://www.capterra.co.za/software/151754/retently-nps Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/151754/retently-nps?page=2) > Track key CX metrics: NPS, CSAT \& CES, collect and provide valuable insights into your customer feedback. > > Verdict: Rated **4.9/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Retently? B2B Software \& SaaS, Ecommerce \& Retail, Financial Services, Insurance, Telecommunications \& Media companies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 30 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Retently - **Location**: Palo Alto, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$50,00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essential: $99/month. Professional: $299/month. Ultimate: $599/month. Enterprise: Contact Retently for more information. - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - Activity Dashboard - Activity Tracking - Anonymous Feedback - CRM - Campaign Management - Collaboration Tools - Complaint Monitoring - Customer Activity Tracking - Customer Experience Management - Customer Segmentation - Customizable Forms - Customizable Templates - Dashboard - Data Visualization - Email Management - Engagement Tracking - Feedback Management - Loyalty Program - Mobile Survey - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - NPS Survey Structure - NPS of Customers - Negative Feedback Management - Pulse Surveys - Reporting/Analytics - Rewards Management - Segmentation - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics ## Integrations (163 total) - ABC Trainerize - AWeber - Accelo - Act-On - ActiveCampaign - Acuity Scheduling - AdRoll - Adobe Commerce - Agile CRM - Aha\! - Airtable - Asana - Automaid - Autotask PSA - Basecamp ... and 148 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Loyalty Software](https://www.capterra.co.za/directory/10031/customer-loyalty/software) ## Related Categories - [Customer Loyalty Software](https://www.capterra.co.za/directory/10031/customer-loyalty/software) - [Customer Success Software](https://www.capterra.co.za/directory/30961/customer-success/software) - [NPS Software](https://www.capterra.co.za/directory/32075/nps/software) - [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) ## Alternatives 1. [Typeform](https://www.capterra.co.za/software/137289/typeform) — 4.7/5 (945 reviews) 2. [Survicate](https://www.capterra.co.za/software/132914/survicate) — 4.6/5 (99 reviews) 3. [SurveyMonkey](https://www.capterra.co.za/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 4. [Screeb](https://www.capterra.co.za/software/1021951/screeb) — 4.5/5 (42 reviews) 5. [GetFeedback](https://www.capterra.co.za/software/133180/getfeedback) — 4.6/5 (53 reviews) ## Reviews ### "Great support" — 4.0/5 > **Dorota** | *30 September 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Very easy to use, intuitive. What I find the most valuable is a great customer support. They are always there for you, ready to support you with their advice or correcting your errors, checking imported data. Proactive, customer-focused approach. > > **Cons**: The only thing I can complain about is the very limited number of campaigns (10) in the basic plan, but still price to value is reasonable. It would be great to have a limited number of active campaigns , not the historical campaigns, which you have to remove when reaching the limit. ----- ### "Great feedback and survey tool \!" — 5.0/5 > **Antoine** | *17 September 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The setup was really simple and Retently integrates all the feature we were looking at for a feedback tool. Retently is really well integrated with our other tools. The language analysis is really good as well to categorize and analyze collected feedbacks \! > > **Cons**: I don't have much to say here. Maybe just a slicker UX in the reporting tools > > The team was really reactive when I needed help in the set up. But they also came up with new feature really quickly when I wanted to configure something that didn't exist in the tool \! ----- ### "Reliable retently" — 5.0/5 > **Miha** | *12 July 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Usage and their Support. Whenever I need explanation they help out. > > **Cons**: For not I do not see any big lack. Maybe some features. ----- ### "Retently is a great NPS feedback tool" — 5.0/5 > **Chris** | *20 February 2024* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: I like its simplicity. Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant. > > **Cons**: None really...would be nice if it had native SMS reviews. > > Great. Easy to setup. Prompt support. Support team willing to make changes and enhancements to the platform and take on feedback. ----- ### "Solid Platform, Great Support, Very Affordable" — 5.0/5 > **Evan** | *26 October 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use. > > **Cons**: There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/151754/retently-nps?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/151754/retently-nps) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data