eHopper Reviews

"Great for large-scale events!"

Comments: My overall experience was good, except for my credit card being charged for another month of full access to the software. I had made it abundantly clear I only needed the license for 1 month and nowhere did it say the license would auto-renewed/charge my credit card. Further to that when speaking to support (I did that a lot), I was told that access to the software would automatically cease after my month was up if I didn't make another payment before then -- this was exactly what I wanted and had no reason not to trust what eHopper told me. That has unfortunately left me a bit disappointed and not too keen on doing business with the company again if I fair resolution to the issue can't be accomplished.

Pros: What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.

Cons: I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.

"MY eHopper Experience"

Pros: The eHopper POS Station is a great POS for the hospitality industry.
The customer service was great, there is never a flawless reboot and they helped with every hurdle
The POS is very cost effective as well

Cons: They do not add logo's to receipt
They do not add logos's to the POS screen in sleep mode

"Vape shop review"

Comments: Customer service is where it's at with E-Hopper! Any issues we have with the software are promptly addressed by technicians who know what they are doing and go above and beyond to help us fix our problems- even when it is user error!

Pros: It is easy to use and understand. I like the tabs and the matrix options for different sizes or nicotine levels!

Cons: I have not figured out how to transfer data to my Quick Books Destktop.

"Ehopper"

Pros: Easy to work.
Best price on the market.

Cons: Need a lot improvement.
Need more reporting options

"Great System and Great Service!"

Comments: Beautiful software and hardware, simple to setup, amazing customer service. Would recommend to anyone looking for an easy-to-learn solution for their business. Support has always been available whenever needed and their team resolved all issues quickly and efficiently.

Pros: It is beautiful and simple to learn. Very user friendly.

Cons: The software is great, can't think of anything I don't like

"Gets the job done for my store!"

Comments: eHopper POS has been a great system for use in my hobby shop. It was easy to set up and add my inventory to the system as well getting my hardware up and running. The service from my account manager and the support team was also great. Best of all, the price was right. Definitely reccomended.

Pros: Very easy to use, not complicated at all.

Cons: Could use some additional features in regards to accounting.

"This POS is awesome!!!"

Pros: I love it. Both for employees and "back office" work. Its very easy to fix problems, make echanges quickly, and user friendly. Other POS system take a long tine to train staff. This is almost self explanatory and little time is spent training.

"Ok product, terrible customer support and sales."

Pros: The system itself works great, but they pair it with a PAX credit card terminal that I don't like. It's not wireless and you would have to drag a long cord across the bar area in order for someone to input their PIN. We own a bar and we don't keep the cash register, to which it is attached, on the front bar. They don't currently have a wireless solution for this. Also, we are on a 2 month trial and there wasn't supposed to be any charges to our account, until the 2 months was up and we were satisfied with the service. They immediately charged my credit card and have been charging my checking account, which has now occurred twice. Been trying to get them to refund my money and send a return, so that I can do away with this system. The sales guy refuses and keeps trying to resell me.

Cons: The customer support and sales. The product itself is fine.

"Poor communication with eHopper - scammers!!"

Comments: horrible! Wouldn't recommend to anyone.

Pros: You'll never see bad reviews about eHopper as it is hard to find any reviews for them. We started setting up at the start of 2020, started the setting up process and then we have been ghosted ever since and we have still yet to hear off [SENSITIVE CONTENT HIDDEN] about having our tills set up, but sure they take out the direct debit each month without fail and it's been quite a few months now.

Cons: customer service is terrible. Why sell a software that some customers never get chance to use because you don't help us set it up .

"Our new pos"

Pros: Easy to use and affordable! Great customer service.

Cons: Still missing few options like traffic report...

"Still missing a few things"

Comments: Its been frustrating but were still hanging in there

Pros: Clock in and out, inventory services, potential commence integration

Cons: The fact that if something is in a matrix we can't see the total quality of USD of stock we have for that particular item

"Our Implementation"

Comments: Extreme lack of support and or communication, constant login and licensing issues, overall as a POS it would be fine but you get what you pay for as they say. We ended up blowing it up, losing data, and ultimately going to VEND.

Pros: Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well.

Cons: Lack of reporting, lack of customization IE receipts, entries required that don't make sense, IE departments that don't display anyways, constant time outs on back end and needing to constantly log in, lack of integration with Moneris - an ongoing problem since the latest apple update.

"Ehopper review"

Comments: Pos is easy to use. Back office works with Excel which I like.

Pros: Easy to use pos. Anyone can use checkout.

Cons: Difficult connecting to Quickbooks. Although I have just recently tried.

"Amazing app"

Comments: Very happy with ehopper. Works well on tablets and PC. Does not work on phones

Pros: Ehopper is absolutely wonderful. Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration. Really good customer support.

Cons: To really unlock it's full potential you have to purchase the subscription. I would love to just pay a one time fee and be done with it but it seems everything is going in the way of subscriptions.

"Thanks for the great service"

Comments: Always prompt and helpful customer service. [SENSITIVE CONTENT HIDDEN] is a great associate there, happy to know we can count on a person we have a report with to help and not a random person every time we call.

Pros: Its organized and easy to use, it tracks information well and accessibly

Cons: It stalls out sometimes and doesn't remember credit cards, sometimes there is a delay in the response when typing. Setting up the back office menu is not very good. I want to have a home screen with the most accessed products, but when you ad them to the menu they all automatically shift and its frustrating. The dual screen would be cooler if it were touch screen so customers can sign for credit cards on the opposing screen instead of having to turn the whole ehopper unit to get a signature.

"Bad support"

Comments: Their support team does not help if you have an Epson Printer....

Pros: Not sure what to say here as mainly posting for the bad support

Cons: support is not consistent... we are located in South Africa...we have an issue with our printer.
Epson printer.... we have to wait until 6pm for someone to help us eventually... and after 20 minutes the support says he can't fix issues with an Epson printer, not supported by their system.... sorry but that is a Joke...

"Perfect for my Jamaican Food Truck ... BEST SOFTWARE I TRY YET"

Pros: Technology is very hard for me and eHopper was very easy. The features were straight were exactly what i needed as a first time food truck owner.

Cons: Nothing really except maybe that it was login was challenging at times but once i figured it out I got the hang of it. I felt that everything in the beginning is hard but since it was free to use i could not complain. I hope to grow and afford the monthly fee.

"Great Experience"

Comments: Our experience with ehopper has been pleasant so far. Someone is always available to address any concerns we may have and the software itself is a breeze to use.

Pros: Its mostly self explanatory and doesn't require much instruction to use.

Cons: It wasn't built to cater to a floral shop, but it works nonetheless.

"Great system!"

Pros: the all in one is smooth and works so well together.

Cons: No real flaws. It's easy to use, easy to maintain and sleek!

"Very Pleased with EHopper"

Comments: I have been very happy with Ehopper and the customer service they have given to me. I ran into a problem at a show and I called them and they helped me figure it out and fix it. If I have any questions about anything, they are there to answer all of my questions and I have had a lot of questions.

Pros: The software is very easy to understand and use.

Cons: The thing I like least is that the signature box on the merchant reader is too small but the only other option is to have the customer sign on the register but then I am constantly having to move the whole register around for the customer to sign. I have the all in one register.

"This company and service is terrible!"

Comments: We are currently using their software for our restaurant, it has crashed multiple times. In a span of 4 business days we have had to uninstall and reinstall the application 5 times. Their customer support has been unresponsive to addressing the issue. It has been non-stop in issues. We highly recommend not using their service.

Cons: Crashes ALL THE TIME, you will not be able to conduct business when there are customers trying to order.

"Good for larger companies"

Pros: I liked the functionality of the software.

Cons: The price. For smaller businesses it’s not really worth it.

"Great Company, Great Software, Awesome Service"

Comments: Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.

Pros: This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.

Cons: They are missing a few features for fullservice restuarants but plan on adding them in the future.

"Great Service, Limited Functionality"

Comments: Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.

Pros: The software was affordable, the team was very responsive to troubleshoot any issues we had.

Cons: The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.