--- description: Learn more about Gainsight CS price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gainsight CS Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [Gainsight CS](/software/148980/gainsight) # Gainsight CS Canonical: https://www.capterra.co.za/software/148980/gainsight Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/148980/gainsight?page=2) > Gainsight helps companies protect revenue and drive expansion with unified data, AI insights, and automated post-sale engagement. > > Verdict: Rated **4.4/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 48 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Gainsight - **Location**: Redwood City, US - **Founded**: 2009 ## Commercial Context - **Pricing Details**: Contact Gainsight for pricing. - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Japanese - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Account Alerts - Account Management - Activity Dashboard - Advocate Management - Campaign Management - Collaboration Tools - Communication Management - Customer Engagement - Customer Experience Management - Customer Segmentation - Customizable Templates - Engagement Tracking - Feedback Management - Health Score - Onboarding - Reporting/Analytics - Revenue Management - Sentiment Analysis - Survey/Poll Management - Third-Party Integrations - Usage Tracking/Analytics - Visual Analytics ## Integrations (16 total) - Gmail - Google Analytics 360 - HubSpot CRM - Microsoft Outlook - Mixpanel - NetSuite - Oracle CRM On Demand - Pipedrive - SAP Customer Experience - Segment - Slack - SugarCRM - SurveyMonkey - Tableau - Zendesk Suite ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Success Software](https://www.capterra.co.za/directory/30961/customer-success/software) ## Related Categories - [Customer Success Software](https://www.capterra.co.za/directory/30961/customer-success/software) - [Customer Advocacy Software](https://www.capterra.co.za/directory/31435/customer-advocacy/software) - [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software) - [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software) ## Alternatives 1. [monday CRM](https://www.capterra.co.za/software/1024614/monday-crm) — 4.7/5 (453 reviews) 2. [Product Fruits](https://www.capterra.co.za/software/1011214/product-fruits) — 4.7/5 (89 reviews) 3. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Skalin](https://www.capterra.co.za/software/1018511/skalin) — 4.9/5 (55 reviews) 5. [Custify](https://www.capterra.co.za/software/190125/custify) — 4.9/5 (122 reviews) ## Reviews ### "Gainsight admin review" — 3.0/5 > **James** | *27 May 2024* | Information Technology & Services | Recommendation rating: 1.0/10 > > **Pros**: The features offered by gainsight such as the C360 account view, timeline tracker, analytics and CTA rule engine do provide great ability to track and digest what’s going on with our customer base > > **Cons**: The set up is very long winded and not user friendly. Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky. > > Overall, I haven’t had the best experience with Gainsight. The onboarding process was poor, the system feels old fashioned compared to the likes of Hubspot, Salesloft and Salesforce, and what features are redeeming about it are complicated to get working due to the nature of the system ----- ### "Amazing tool for Customer Success team" — 5.0/5 > **Rodrigo** | *13 May 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I love that we can see how well our customer are doing based in their usability of their dashboard, health score, etc.. every time before I speak to a customer I check insight to get the insights I need. > > **Cons**: I think there is a lot to be explore so have found something that I dont like yet. > > very positive experience so far with Gainsight and I look forward to using and learn more about how to use it in full power in my day to day with customer success tasks. ----- ### "Most comprehensive CS tool out there" — 5.0/5 > **Rosa** | *22 September 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: 1. Highly configurable -- we are able to adapt and build just about anything with the Rules Engine 2. Helped us continue to scale with robust email campaign functionality 3. Flexible reporting 4. Fantastic strategic guidance > > **Cons**: Can be hard to use -- definitely recommend having a designated Gainsight Admin to run the system. The advanced features like Rules Engine are pretty complex. > > Overall great -- even when we run into issues, they are quick to help and support ----- ### "The product delivers" — 4.0/5 > **Chad** | *24 October 2019* | Internet | Recommendation rating: 9.0/10 > > **Pros**: I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers. > > **Cons**: The recorded training was very long and painful. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful. > > I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales. ----- ### "The best tool to manage your clients as a Customer Success team member" — 4.0/5 > **Verified Reviewer** | *21 November 2022* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: It is super flexible. The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand. > > **Cons**: The tool is very powerful so it's not so easy to use at first. There are so many components that could make your life easier, and it's important to carefully go through the documentation (spending A LOT of time) to be able to understand how it works. Don't try to use it without having studied, it will be a terrible mistake > > I am very happy because I can finally manage my clients in an easy way, check their customer journey status, they health, the notes from previous calls and the interactions. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/148980/gainsight?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/148980/gainsight) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data