--- description: Learn more about RepairDesk price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RepairDesk Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Computer Repair Shop Software](/directory/30903/computer-repair-shop/software) > [RepairDesk](/software/146659/repairdesk) # RepairDesk Canonical: https://www.capterra.co.za/software/146659/repairdesk Page: 1 / 11\ Next: [Next page](https://www.capterra.co.za/software/146659/repairdesk?page=2) > Modern repair shop management software featuring repair ticketing, inventory, CRM, invoicing, reporting, payments and more. > > Verdict: Rated **4.7/5** by 244 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RepairDesk? Generic Repair Shops General Repair Shops Cell Phone Repair Shops Computer Repair Shops Watch \& Jewelry Repair Shops Electronics Repair Shops Musical Instruments Repair Shops Shoe Repair Shops ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 244 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: RepairDesk - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$99,00 - **Pricing model**: Flat Rate - **Pricing Details**: RepairDesk offers a free 14-day trial, allowing users to explore its features before choosing a plan. The Essential plan starts at $99/month per store and is designed for single-store repair businesses, including unlimited tickets and 5 users per location. The Growth plan, ideal for multi-store businesses and franchises, starts at $149/month per store, supporting unlimited tickets, 8 users per location, and advanced reporting. For specialized needs with mail-in repair and RD Connect, the Advanced plan is custom-priced, offering unlimited tickets and users with tailored features. Discounts are available for annual subscriptions paid upfront. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Algeria, Angola, Argentina, Australia, Benin, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville and 58 more ## Features - Barcode/Label Management - Barcode/Ticket Scanning - Billing & Invoicing - CRM - Customizable Invoices - Discount Management - Electronic Payments - Employee Management - Estimating - Gift Card Management - Intake Management - Inventory Management - Invoice Processing - Job Management - Loyalty Program - Marketing Automation - Mobile Payments - Multi-Location - Multi-Store - Payment Processing - Point of Sale (POS) - Pricing Management - Purchase Order Management - Reminders - Repair Tickets - Repair Tracking - Reporting & Statistics - Sales Order Management - Sales Reports - Supplier Management - Tax Calculation - Third-Party Integrations - Time & Expense Tracking ## Integrations (19 total) - Clickatell - Google Calendar - M360 - Mailchimp - PayPal - QuickBooks Online - QuickBooks Online Accountant - RingCX - SMS Broadcast - SMSGlobal - ShipStation - Shopify - Square Payments - Stripe - Tyro ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Computer Repair Shop Software](https://www.capterra.co.za/directory/30903/computer-repair-shop/software) ## Related Categories - [Computer Repair Shop Software](https://www.capterra.co.za/directory/30903/computer-repair-shop/software) - [Billing and Invoicing Software](https://www.capterra.co.za/directory/30015/billing-and-invoicing/software) - [Retail POS Systems](https://www.capterra.co.za/directory/31656/retail-pos-system/software) - [Jewelry Store Management Software](https://www.capterra.co.za/directory/10061/jewelry-store-management/software) ## Alternatives 1. [BytePhase](https://www.capterra.co.za/software/216610/BytePhase) — 4.9/5 (15 reviews) 2. [RepairShopr](https://www.capterra.co.za/software/133945/repairshopr) — 4.4/5 (127 reviews) 3. [RepairCMS Ultimate](https://www.capterra.co.za/software/1071688/RepairCMS-Ultimate) — 5.0/5 (5 reviews) 4. [Repair Spots](https://www.capterra.co.za/software/174055/repair-spots) — 5.0/5 (5 reviews) 5. [Orderry](https://www.capterra.co.za/software/151174/orderry) — 4.7/5 (35 reviews) ## Reviews ### "Must have software for Repair stores" — 5.0/5 > **Faadhil** | *24 September 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The overall effectiveness of the program. With regards to device repairs and sales. It covers all the bases and makes sure there are no loopholes for employees to take chances with regards to theft. As well as gives me a detailed breakdown of which areas of the business is doing well and which need my attention. > > **Cons**: Training new employees, it’s a bit daunting for them at first. Due to the overwhelming information that is available. But after a week. It definitely becomes second nature > > It is definitely one of the better POS systems I have used. Information is readily accessible and easy to understand. With the help of Usama, Fahad and the team, they have made the entire process seem less and have ironed out any initial problems we had. They have also picked up on faults my employees have made which could have been disastrous for my stock keeping. ----- ### "Hands down, best Phone Repair Store software on earth." — 5.0/5 > **Jason** | *14 November 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: One software for all things related to a Phone Repair store. Tickets, repairs, inventory, POS, customer communication, review requests...all in one easy to use application. > > **Cons**: For a while, they were launching new features and updates that were not functioning well. They have since slowed down and focus more on improving existing features and only launch newer ones after being tested. > > Have been using Repair Desk for years now. Always new features coming out, improving older features. They are always relevant. Any issues are quickly investigated and usually resolved just as fast. Easy to get a hold of support or management, if needed. ----- ### "FiXCO Review" — 3.0/5 > **Mitch** | *17 August 2024* | Retail | Recommendation rating: 6.0/10 > > **Pros**: The customer service I have received from \[sensitive content hidden\] over the last couple years has been impeccable. I have a long history in other business' also dealing with vendors and customer service. \[sensitive content hidden\]'s customer service skills are a rare gem. RepairDesk is extremely lucky to have her. > > **Cons**: There's too much confusion with RepairDesk. There are so many things going on with RepairDesk it can be overwhelming. I would like to see RepairDesk simplifed and streamlined. I don't know what that looks like though. The MobileSentrix integration changes over the last year or so have been very frustrating. Photos no longer load etc. I understand the integration changed, but I miss the old way. > > I like it, but I don't love it. I would like to love it. As they say, love it or maybe leave it. ----- ### "Excellent Repair Solution with Exceptional Customer Support" — 5.0/5 > **Scott** | *03 October 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Everything needed to run a repair center is available. \* Integrations available with popular payment and Sales Tax systems like Stripe and Avalara \* Integration with ShipStation for Shipping \* Integrations for Email and SMS communications \* Highly configurable for Ticket Statuses for business controls and workflow \* Automation for personalized notifications to customers via Email or SMS \* Online Lead intake from customers as well as POS for walk-in business \* Reporting and Dashboards provided with support for data exporting \* Role based permissions for user security \* Very attentive and knowledgeable support team > > **Cons**: The solution is very flexible, so take proper time to setup your business and workflows. Minor feature and UI inconsistencies between managing Leads, Tickets or Invoices, but these continue to improve. > > We needed a solution that would support our mail-in repair service model and deliver self-service features to ecommerce customers. The RepairDesk solution enabled us to tailor a seamless customer experience from Request to Ticket through Invoice and Payment and support hundreds of repairs per week. The capabilities of the platform are extensive and there are many available integrations and connectors. RepairDesk provides both Store and Business KPI's which allows us to monitor performance and profitability dashboards on our repairs. It is so helpful to have not only a great technology solution but also a solution designed to support the operation of a repair business. RepairDesk is always eager to listen and adapt to improve their platform for all their customers. ----- ### "My overall experience with repair desk." — 5.0/5 > **Tiekel** | *14 November 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: RepairDesk offers an intuitive interface and a comprehensive set of features, such as repair ticketing, invoicing, reporting, and CRM, to meet diverse business needs. It has multiple In-House Integrations along with other amazing integrations like QuickBooks, Xero, Square, and Zapier, that enables businesses to customize workflows seamlessly. Additionally, the platform has a great Customer Support/Success Teams that are highly responsive and dedicated towards assisting users with setup and daily operations. > > **Cons**: There’s not much to dislike, but if I had to mention something, it would be that each item I click opens a new window, which can sometimes be annoying. > > The overall experience with RepairDesk has been exceptional. From the initial software implementation, we were supported by a dedicated Success Manager who ensured a smooth transition from RepairQ to RepairDesk. We also received data migration assistance and went live within just a few days. Post-launch, our Account Manager regularly checks in every 45 days to ensure everything is running smoothly. We are highly impressed with the robust features and appreciate the continuous updates that help repair store owners streamline operations and grow their businesses. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.co.za/software/146659/repairdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/146659/repairdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data