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About UpKeep

UpKeep is rated the #1 mobile-first Fleet Maintenance Software to streamline work orders, facility, and asset management.

Learn more about UpKeep

Pros:

Loved being able to just jump right in and create work orders. Keeping track of time and material cost was very helpful.

Cons:

Requester's sometimes log out of it and forget what their password is.

UpKeep ratings

Average score

Ease of Use
4.6
Customer Service
4.7
Features
4.4
Value for Money
4.5

Likelihood to recommend

8.9/10

UpKeep has an overall rating of 4.6 out 5 stars based on 1,341 user reviews on Capterra.

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Filter reviews (1,341)

Daniel
Daniel
Principal, Commercial Growth Operations Leader in US
Verified LinkedIn User
Human Resources, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

UpKeep keeps track of in-service problems

5.0 last year

Comments: Initially, we will use Maintenance for a short period of time, however, we can already observe certain consequences in terms of tracking difficulties. Thanks to UpKeep, we have a central position that monitors the number of times our machines are down. With certain set-up modifications, we are able to determine whether routine care is necessary or whether it is a matter of management errors. This, in turn, supports us in attributing blame to employees for the way they treat and operate their tools. It also supports us in drawing up the care program for the coming months and enables us to keep track of when certain machines will require specific care.

Pros:

It is almost too simple to generate and update documents for locations, objects, parts and difficulties. Users can supplement their understanding of the documents for each device we have, this helps to progress the way we try to solve difficulties. In advance of planning, it is necessary to know which machines will demand maintenance in the future, this way we can activate for the occasions when no work will be done. There is no more reason not to want to know the date on which the machine was last serviced. Care provides us with the opportunity to find that one.

Cons:

If a fragment or resources are found/listed in a sub-location, as is the case of a production factory, they would at least have to be visible if searched elsewhere in the centrality and even updated requests for help. in the original position or against it. Usability to introduce elements that are already in the database. For example, grouping new locations within the same central. It should have the ability to choose a set of locations and move them to the main location.

UpKeep Technologies Response

last year

Hi Daniel, thank you for your review! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

Gabriela
Gabriela
Managing Vice President, Head of Marketing in US
Verified LinkedIn User
Financial Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Server maintenance monitoring is performed thanks to UpKeep

4.0 last year

Comments: It fits very well with the small brewing ecosystem we have. The facility management control and equipment maintenance schedule and frequent service schedules are automatic. By the time I place a work order for each time I use a machine, the observation of how often the tools are adjusted and transformed is very clear. The program could easily be expanded, making it possible for several individuals to monitor each job and assist in keeping up with routine repairs and damage. For an institution new to the computer game, this is a very simple procedure to learn and use. If you only use it on certain occasions, you will not gain much benefit from its use.

Pros:

The utility of the meter for preservation reminders is very helpful. I own several machines that demand cycle count care, and finding them with Upkeeper is very simple. Individuals can request a work permit for resolution of any machine or facility complications they encounter. Any member of our staff can make a request, which can be immediately converted into an order so that nothing is missed. There are several machines that require specialized tools. With UpKeep me it is possible to find the parts that are next to each machine, as well as find the stock level of those parts.

Cons:

The preset layout for the supply list seems to be in gradient descent. The parts I use most often are those with the lowest part number, so I need to reorder the sequence the moment I look at them. Writing down my preference would be an excellent addition. The ability to store our ongoing inventory repertoire is helpful, however how to do it to load it can be confusing. The guidance in the video was not very specific؛ written help would be helpful.

UpKeep Technologies Response

last year

Hi Gabriela, thank you for your review! Your satisfaction is our top priority, and we're committed to delivering excellence. When it comes to loading inventory could you please reach out to our customer support team at [email protected]? We're here to assist you every step of the way!

Chris
Site Manager in US
Oil & Energy, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Preventative Maintenance Program

2.0 9 months ago

Comments: The program has the capabilities we are looking for but the numerous technical issues are making it difficult to work with.

Pros:

The program is very intuitive and has the capabilities that we are looking for.

Cons:

We are dealing with a lot of technical issues on a regular basis. The program has not operated without issues since we started using it.

Verified Reviewer
Verified LinkedIn User
Consumer Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Not To Good.... Not To Bad In A Sea Of Competitors

5.0 last year

Comments: It's pretty good experience definitely if you're starting off with your first and/or grown in employees, orders, basically it's like having your own team without a team and without the headache of personalities it should be more of a is stepping stone into how to manage a team and implement what are keys brought because of kid does not offer more than or it's at still great app it's all about just improvements it's not going down or anything only up because They have a really good product that can be built upon I think a lot is just listening to the people who helped him stay in business which is your customers and the people who go out of their way to use their services

Pros:

Having the wherewithal to provide at times a seams unmanufacture/track orders, set up preventative measures was routine on demand schedule of Maintenance and all other headaches that come with the business they're in and just all around you have the management off operations and stuff like that. As well as some pretty fine Analytics data management that is accessible to users who want to improve and become more efficient with your day-to-day work based off statistics in numbers and professional opinions

Cons:

I feel like all maintenance asking always use more interface updates along with overhaul updates more regularly especially for upkeep. Though all the stuff I listed that makes it seem like the user is in full control you're still the lack of being able to do your own reporting which is probably the main issue no poor times I'll just being able to see your job orders it's the little things that are like nothing could be fixed if you actually ask and implemented their most DieHard customers responses and problems.

Elizabeth
Content Producer and Strategist in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Upkeep magical performance.You should try it.

5.0 last year

Comments: We all need Upkeep if we want to scale into new hights of success.I always use it to create work orders and you always get notifications if anything is updated.It makes businesses business work more effective than before.

Pros:

It is the chief hack for maintenance and management.Helps business to work more effective.It is a user friendly software which is easy to use.It gives it's users control and sovereignty.UpKeep is easily accessible anywhere and anytime you need it.

Cons:

No cons about it.It has been impactful to me.

Ilenia
Accounting Officer in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

My Experience With UpKeep

5.0 8 months ago

Pros:

The tool makes scheduling easy and it has great mobile access features.

Cons:

No bad experiences with UpKeep. It meets needs.

manju
Director of Maintenance in US
Museums & Institutions, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Comprehensive Solution for Maintenance Management

5.0 5 months ago

Comments: Overall, UpKeep is a solid choice for maintenance management. However, if you're exploring alternatives, you might find https://QByte.ai to offer enhanced capabilities and a more competitive pricing structure.

Pros:

UpKeep offers a robust set of features that streamline maintenance management effectively. The user interface is intuitive, and the mobile app is particularly useful for on-the-go updates. The work order management and asset tracking functionalities are standout features, making it easy to keep everything organized.

Cons:

While UpKeep is comprehensive, it can be a bit overwhelming for new users to navigate initially. The pricing is also on the higher side compared to some other solutions.

Kim
maintenance supervisor in US
Wine & Spirits, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

upkeep Up s and Downs

5.0 6 months ago

Pros:

I loke how accurate and how user friendly it is. I also like that they are trying to improve it all the time .

Cons:

Sometimes it is very slow and will not allow you to finish the task you are working on.

Karen
Work Process Administrator in US
Education Management, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source
Source: SoftwareAdvice

We Want It, But They Won't Help Us!

5.0 7 months ago

Comments: I liked everything about this product when using the free trial. Was very eager to get started. Unfortunately UpKeep could not provide us with references that we could contact about their experiences, been waiting 5 weeks now. I did reach out to about 5 companies noted on their website that supposedly use UpKeep - only 1 responded and they aren't using it anymore.

Pros:

Easy to input information, very easy to use.

Cons:

Haven't found any yet. I used it on a daily basis during the free trial, was always happy with my experience.

Roger
Facilities Engineer in US
Machinery, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Upkeep Review

5.0 last year

Pros:

Creating, scheduling and tracking work orders. Setting up PM.

Cons:

So far I like everything Upkeep offers. It is working well for us.

UpKeep Technologies Response

last year

Hi Roger, thank you for your review! We are so happy to hear UpKeep is working well for your team! If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

Dalton
business consultant in Uganda
Marketing & Advertising, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

upkeep has made work order sharing simple

5.0 2 years ago

Comments: Due to work order share, it has helped us to increase on companies productivity

Pros:

I like the software, its so simple to use with a clean user interface, I like its ability to enable users to share their work order's with collogues to enable quicker completion of tasks

Cons:

As of now, i have nothing to dislike about the software its doing well for me, i just recommend my followers managers to try for productivity

paul
chief operating officer in Uganda
Civic & Social Organization, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

simplify work flow with upkeep

5.0 2 years ago

Comments: Using the application has simplified work in the organization

Pros:

upkeep has simplified the workflow in the organization, i like the CMMS features which are so nice for maintenance management system, upkeep is so easy to use by every one

Cons:

The application sometimes be slower when using its and this effects work to be accomplished in period of time

Nzai
project officer sanitation and hygiene in Uganda
Civic & Social Organization, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

manage inventory with up keep

5.0 last year

Comments: its has helped us to save time and other resources

Pros:

with upkeep am know my sanitation inventory for products in store, its so simple to use with friendly interface

Cons:

some times its too slow to hand some tasks and always needs a stable internet connections

UpKeep Technologies Response

last year

We're delighted that you're happy with UpKeep! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Sekou Djibril
Fondateur Président de CSK in Guinea
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

UpKeep: An effective maintenance management tool for your business

4.0 2 years ago

Pros:

User-friendly interface: UpKeep offers a simple and intuitive user interface, which makes it easy to get started with the software for new users. Common tasks such as creating work orders or scheduling jobs can be done with just a few clicks.Proactive maintenance management: UpKeep lets you easily track work orders, service requests, and preventive maintenance tasks for your business. This allows you to resolve issues before they become critical and minimize downtime.Cross-Platform Availability: UpKeep is available on multiple platforms, including desktop, iOS and Android mobile devices, and the web. This allows you to access your maintenance data anytime, anywhere.Integration with other business management tools: UpKeep integrates with other business management tools such as Zapier, Quickbooks, and Slack, making it easy to integrate with your existing processes.Excellent customer support: UpKeep offers quality customer support, with a responsive support team and online training resources to help users get the most out of the software.In short, UpKeep is an excellent choice for companies looking to improve their maintenance management and optimize their processes.

Cons:

High cost: UpKeep can be relatively expensive compared to other maintenance management software on the market, especially for small businesses. Pricing plans start from $35 per user per month, which can be a significant investment for some businesses.Customization limits: UpKeep offers limited options in terms of customizing the user interface and work order structure. If you need a high level of customization, this can be a drawback.Internet dependency: UpKeep is cloud-based, which means you need a reliable internet connection to access the software. If your business does not have a stable internet connection, this could cause accessibility issues.Limited reporting capabilities: UpKeep offers basic reporting options, but some companies may find the reporting capabilities limited. If you need detailed custom reports for your business, UpKeep may not be the best choice.Learning curve: Although the user interface is user-friendly, some features of UpKeep may require a certain learning curve, especially for users who are unfamiliar with maintenance management software.In summary, UpKeep may not be suitable for all businesses due to its higher costs and some limitations in customization, reporting and internet dependency. However, for companies looking for easy-to-use maintenance management software with good customer support, UpKeep can be an attractive option.

Alternatives Considered: Instagram

David
software developer in Uganda
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

complete work orders with upkeep

5.0 2 years ago

Comments: using the application to share work orders has helped us to accomplish more task as team since we can support one another

Pros:

work orders have been so easy with the use of the upkeep application, I like the ability to complete work orders using smartphones and share them with colleagues so that everyone can contribute towards the activities done

Cons:

using the application to upload documents and photos most cases takes a lot of time and this affects day to day activities

Arnold
software engineer in Uganda
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

upkeep supper easy to use

5.0 2 years ago

Pros:

with upkeep, you can store your data online and it comes as an application which can be used on a smartphone. i like the customer support team which are available 24/7

Cons:

it takes a lot of uploading documents using upkeep software and it lack category feature were files can be sorted or stored per category

Hilda Namukula
Youth Research Advisor in Uganda
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

MY review on upkeep

5.0 2 years ago

Pros:

As senior research Advisor, upkeep has helped me to keep my research files in one central place by just uploading my documents to drive,its simple to search for files saved. I like the user interface and the request portal/ feature and its ability to be installed on smart phones.

Cons:

For now i have no issue with the software, its working well for me and i just recommend it to other people to give it trial

Lawerenceis
Security manager in Uganda
Consumer Goods, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Seruity provided during use of this software

5.0 2 years ago

Pros:

I like the fact that I can use this software effectively and even recommend it to my fellow workers since it has helped me manage my finances

Cons:

Support team slowly makes me hate the software in that they take long to help up in need of help

edward
Team leader packaging in Uganda
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

work process made quicker

5.0 2 years ago

Pros:

i like the cmms feature which is so efficient for maintenance of management systems and this had simplified a lot of work flows in the company

Cons:

upkeep is working well for us, i have no feature to dislike for sure for now, may be in future

adam
Deputy executive officer in Uganda
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

asset register made supper easy

5.0 2 years ago

Comments: we use up keep to always check the status of assets where they are and who is primary user this helps us in decision making process as organisation

Pros:

with upkeep am able to truck all assets status in one location with out moving office to office , department to department, its easy to use and to install on android phones

Cons:

sometimes the applications delays to download certain information which may be required so a gently most due to poor internet

Abhishek
Abhishek
Associate Consultant in India
Verified LinkedIn User
Market Research, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Happy to use Upkeep!

4.0 2 years ago

Comments: User-friendly and efficient tool for asset management. A very effective tool to keep track of your work orders.

Pros:

It is simple to use and very efficient in keeping track of your assets and work orders. Its task scheduling feature is very useful. Its request and approval features are also very impressive and helped in promoting the efficiency of our maintenance team.

Cons:

Recurring task cannot be changed once scheduled before the completion time which is not at all a desired feature.

Daniel
HSSE(Q) Advisor in UK
Machinery, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Upkeep

2.0 2 years ago

Comments: I found the system over complicated and this made it harder to use than what was necessary

Pros:

Varied amount of functions to use although more complicated than it needs to be. No over Pros found

Cons:

Over complicated system and not as user friendly as it could be, found an easier system to use which worked

Paul
Paul
Safety Coordinator in Canada
Verified LinkedIn User
Food & Beverages, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Upkeep can change your whole maintenance program

5.0 5 years ago

Comments: It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information

Pros:

Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is. Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.

Cons:

The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.

UpKeep Technologies Response

5 years ago

Hi Paul! Thank you for taking the time to leave a review and for all of your feedback! We are so happy to hear UpKeep is providing value to you and your team and helping to improve your maintenance program. Your feedback regarding the UI of the Parts page is valuable and we will make sure to bring it to the attention of our Product team. Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app and make our customer's workflows as seamless as possible. Have a great day!

Liam
Facilities and IT Manager in US
Recreational Facilities & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great for our medium sized business!

5.0 6 years ago

Comments: Overall UpKeep is a great piece of software that continues to improve with regular feature updates. I would recommend it to anyone managing a medium to large sized business facility or multiple properties.

Pros:

UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties.

Cons:

UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section.

UpKeep Technologies Response

5 years ago

Hi Liam, I'm so glad you're finding UpKeep both easy to use and valuable to your business! Additionally, we appreciate your detailed feedback in features you would like to see and how they would benefit you. Please know that we take all this feedback to heart and continue to work on releasing new features that will support you and your team!

Alexander
Alexander
Director in US
Hospitality, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

UpKeep: A Fantastic Tool for Maintenance

4.0 6 years ago

Comments: Overall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales. It helped keep my maintenance team much more organized than they would have been without it. I highly recommend it.

Pros:

UpKeep is an excellent tool to help you keep your maintenance projects organized, prioritized, and clearly communicated, particularly when working across dispersed locations. UpKeep allows you to centralize communication into on central database where you can communicate repairs, maintenance, and regularly scheduled preventative maintenance in once location. You have the capacity to analyze all repairs that have occurred historically, log expenses against those repairs, and make intelligent decisions on whether to repair or replace based on that information. This eliminates the need for phone calls, emails, texts, and every other communication method that can confuse maintenance supervisors. It helps prioritize so that your maintenance team can be most effective. You can also add as much detail into the repair requests to make sure the repair needed is very clear. Plus you can add photos.

Cons:

Like most tools, the ramp up and learning stages take a bit of time. If you want to use the tool to its fullest, you'll need to manually input significant amounts of data and have access to historical data on expenses, SKUs, etc. A second challenge is that your maintenance team may feel as if they are pulled away from actual repair work in order to perform the administrative work needed to maintain the tool.

UpKeep Technologies Response

5 years ago

Hi Alexander, Thanks for the review! I completely understand the learning curve can be frustrating when learning a new software. However, I am confident that if you compare it to other apps in the CMMS space, you'll find it fairly intuitive. Also, we have loads of video tutorials on our YouTube channel (https://www.youtube.com/channel/UC4ewS5K1zt6TOpZBfXx8Yfw/featured) and an amazing customer support team that's available for you if you need more support! Don't hesitate to reach out at https://www.onupkeep.com/support.