18 years helping South African businesses
choose better software
About Atera
Atera’s next-generation patch management helps IT professionals win back hundreds of valuable hours. Try for free now!
Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.
Lack of some of the features that are presented in similar prices products.
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Atera is the clear winner in the IT management space
Comments: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.
Pros:
Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.
Cons:
Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.
Alternatives Considered: N-sight, Kaseya VSA and NinjaOne
Reasons for Switching to Atera: Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.
Atera Automated Patch management and Copilot has improved our efficiency and productivity
Comments: I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone
Pros:
Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of
Cons:
With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one
A user-friendly RMM solution
Comments: Atera is a promising platform for businesses looking for a cloud-based RMM tool. It comes with extensive features and a transparent pricing structure. Overall, I had a smooth experience with Atera, which made my work easy and manageable.
Pros:
Atera offers a comprehensive toolset that addresses the core needs of remote monitoring and management.
Cons:
Like most tools, Atera has a steep learning curve. It might require additional learning, resulting in an investment of cost and time.
Simple and affordable, to the point.
Comments: It is quite good because it includes remote access and PSA so there's not much need for other tools and is cost-effective too. Some features are overwhelming.
Pros:
It is quite easy to get used to it. The best part is that you can manage many devices with very little cost. Also, it does have AI integration which is kind of effective and is usually not present widely in other software.
Cons:
There are a bit of limited integration options available. It needs to be re-run for patch deployment tasks. Another noticeable thing is sometimes the tickets duplicate on their own.
Best RMM for The Money
Comments: I have had a great experience with Atera in the over 6 years I have used it, and they are very solid and always growing and releasing new features.
Pros:
Ease of use, customer service is very responsive, always implementing new features. Per tech pricing.
Cons:
The advanced reporting is behind a paywall, and some of those reports are included in other RMMs.
Alternatives Considered: Datto RMM
Reasons for Switching to Atera: Per tech pricing, way better support, not bought out by a huge company.
Essential tools for onsite and remote IT
Comments:
This is the second company I have been onsite IT for while using Atera.
- Good tools
- provides the majority of tools needed for systems monitoring and support.
Pros:
Available via browser, stays logged in until it times out. I can get to any system that the agent is installed on to assist end users and to check performance and status.
Cons:
Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP. - Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage. - wish there were more useful scrips available.
Great, Especially for a 1-person IT Department
Comments: Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.
Pros:
Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.
Cons:
The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.
Alternatives Considered: NinjaOne
Reasons for Switching to Atera: Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things.
I am fascinated with the management of it thanks to atera
Comments: Particular experience remotely viewing the resources of the software we develop has been very good, it has complete report management, it also has the ease of controlling the software remotely and it has a good quality of compatibility with third-party documents.
Pros:
I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development.
Cons:
I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it.
Makes IT management easier at a great price
Comments: Atera automates key processes like patch mangement and remote monitoring for us. It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly. On the whole, Atera is now integral to our operations.
Pros:
Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us. The pricing model, which is per technician and not per endpoint, is a major plus for cost control.
Cons:
The reporting and analytics module should have been more flexible. Customizing reports to fit specific needs, such as for executive summaries is a bit of a hassle.
"Great all-in-one RMM tool"
Comments: It’s the perfect solution for managing everything in one place without overcomplicating things.
Pros:
Atera is super easy to use and doesn’t take long to set up.
Cons:
The reports could use more customization options.
Amazing RMM and PSA All-In-One!
Comments: We were bringing in our help desk internally and not using a MSP. Atera allowed for this to occur with ease! We are now able to manage our endpoints and tickets from our own dashboard. Having multiple different methods for employees to access help, like a KB or even direct chatting, is a huge advantage for us and helped make the transition easier.
Pros:
I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenence scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed
Cons:
There are a lot of menus to navigate. This can make it slower to get around until you are fully familair with the platform. Give it time though, it is well worth it!
Alternatives Considered: NinjaOne
Reasons for Switching to Atera: Ninja is a great RMM and ticketing system but Atera is worlds different. It is so feature rich the learning curve is well worth it.
Remote Monitoring and Management Program of 2024
Comments: IT management on my end has been so seamless with the help of Atera.
Pros:
I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools. It allows me to offer remote support which resolve issues rapidly.
Cons:
When I was a new user Atera was missing a lot, but they have upgraded the system to suit my needs now.

Atera provides efficient and streamlined IT management
Comments: Our experience with Atera has been quite excellent. It has altered our IT management procedures by providing a comprehensive solution that streamlines operations and increases efficiency. Atera's user-friendly UI and intuitive design have simplified task navigation for our staff.
Pros:
Atera provides a comprehensive all-in-one solution that smoothly integrates RMM, PSA, and remote access. Its user-friendly layout makes navigation simple and allows for more effective use. The cost-effective pricing strategy based on technicians offers scalability and budget clarity. Real-time monitoring and alerts enable proactive issue discovery, which reduces downtime.
Cons:
Integration with third-party programs is somewhat limited. Understanding advanced features may necessitate additional training time. Dependence on consistent internet connectivity may provide difficulties in some regions. Relying on third-party integration for remote access may reduce flexibility.
Robustious Online Ticketing 🎫 Management Program
Comments: Real time monitoring and IT ticketing management are the crucial benefits which I relish.
Pros:
Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera.
Cons:
There has never been any daunting aspect on this program.

Save your valuable time with Atera.
Comments: Atera is overall a productive tool which has saved a lot of time for my business by providing on time resolution.
Pros:
Atera simplifies time tracking, billing and ticketing for effective IT service management. This software provides proactive IT infrastructure monitoring to avoid problems and boost efficiency. It also smoothly integrates with other business tools for better workflows.
Cons:
Atera pricing model is expensive basically for small industry with limited IT resource. Atera's Support team doesn't respond on time which is again a demerit for customers with high priority issues.
Atera is a great RMM solution for small MSP's
Comments: After trying several other RMM solutions, I decided that Atera was a good fit for my company and provided the best value. I use the product every day and will continue to subscribe
Pros:
The pricing model is far superior to the competition, charging per tech vs per device makes this company stand out from the rest
Cons:
I would like to see more features regarding 3rd party software patching
Alternatives Considered: NinjaOne and Pulseway
Reasons for Switching to Atera: Best pricing and value, rich feature set
Atera is an awesome product for business remote support
Comments: Works great when needed and rarely has any issues that prevent remote access.
Pros:
Patch management to do OS and software updates.
Cons:
Price point is alot higher than most competitors
Comprehensive IT Management Simplified!
Comments: We use Atera as an all-in-one RMM platform which is designed to help managed service providers, helps in streamlining IT support/ maintenance. Overall we can manage our IT operations efficiently. Our business problems to which Atera addresses are mainly remote IT management, IT Automation, Ticketing System for our IT support. It has increased our cost efficiency significantly. Our security and compliance were also benefited by using Atera. Atera helps us in centralized monitoring, automated patching and maintenance, cost management and remote access for support. In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization.
Pros:
- Atera lets our IT team to schedule and automate OS and third party software patches - Our IT team maintains accurate inventory data and ensure compliance with licensing agreements -Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively.
Cons:
- Its reporting capabilities could benefit from more extensive customization options - Dashboard customization - Better support for more advanced scripting environments
10/10 would recommend!
Comments: I appreciate Atera for its ease of use and comprehensive feature set, being an all-in-one solution that combines RMM, PSA, and remote access into a single platform. I also appreciate that it is a cloud-based nature, which allows me to manage IT environments from anywhere.
Pros:
Allows for the monitoring of client networks, devices, and systems remotely. Includes features for ticketing, time tracking, and project management. Helps in identifying and managing all devices connected to a network. Provides tools for accessing client machines remotely to troubleshoot and resolve issues.
Cons:
No cons at all! All around great product!
My real friend in this IT industry for help.
Comments: If you're tired of juggling a million IT tasks, give Atera a try. It's seriously simplified my life and saved me tons of time.
Pros:
Honestly, Atera is like having an extra team member, but without the coffee runs! It's super easy to use, even for someone like me who isn't a tech whiz. The automation is amazing, it feels like magic sometimes.
Cons:
Hmm, I'm still searching… Maybe they could add more integrations? But honestly, it's pretty solid.
It's Atera
Comments: Definitely positive, but it never blew me away.
Pros:
I think they have great support when it comes to the product and its features.
Cons:
There have been changes to the UI over the years that make it prettier, but less functional.
Increase your business productivity with Atera
Comments: Generate potential solutions, Evaluate the possible solutions, and implement and Monitor the solutions.
Pros:
Patch Management, scripting, and easy integration with other Apps.
Cons:
The ticketing system doesn't have an Escalating Option
Atera of Love
Pros:
It's easy to use and user-friendly. Especially, ticket management is very good with AI.
Cons:
The plugins are a bit expensive. Maybe they could be cheaper.
A comprehensive and striking Remote Monitoring and Management Tool.
Pros:
It is simple to use Atera as it have a clean and intuitive design.Atera provides remote IT support to our customers.It enhance fast access and control of our remote network and devices.It enhance real-time monitoring of network, devices and clients.
Cons:
It's well-designed to achieves our organization objectives.I haven't encountered any inefficiencies with Atera.
Atera Response
last year
Hey James, Thank you for sharing your outstanding experience with Atera! We're thrilled that our platform's clean and intuitive design has made it simple for you to use. It's fantastic that Atera aligns so well with your organization's objectives and that you haven't encountered any inefficiencies with our platform. Your satisfaction and seamless experience are what we strive for! Should you ever have any new insights or suggestions for further enhancements, please feel free to reach out. Your feedback is invaluable in shaping the ongoing improvements to Atera. Thank you for choosing Atera and for your fantastic review!
Our Damned and Ostentatious IT Monitoring system.
Comments: We love the fact that With the toolwe can monitor more than one devices at no any extra costs.
Pros:
Efficient server monitoring. It helps us attend to our network issues so quickly. We can monitor more than one device simultaneously at no extra costs. The interface is easy to use.
Cons:
So far so good ,it has not given us a reason to dislike.
Atera Response
last year
Hey Davis, We're delighted that our interface has contributed to an easy and efficient experience for you! The ability to quickly address network issues and monitor multiple devices simultaneously without additional costs is exactly what we aim for. We're thrilled that Atera has met your needs without giving you any reasons for discontent. We're delighted that our interface has contributed to an easy and efficient experience for you.