--- description: Learn more about Device42 price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Device42 Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Device42](/software/144214/device42) # Device42 Canonical: https://www.capterra.co.za/software/144214/device42 Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/144214/device42?page=2) > ITAM Software: Track complete hardware \& software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more\! > > Verdict: Rated **4.8/5** by 59 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Device42? Ideal for organizations that need a single source of truth from one data center to multiple datacenters, and those that have hybrid IT, including resources and applications in multiple clouds. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 59 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$20,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: The Device42 Core software license is the base license for the product, and Other features are priced in addition to the core pricing, and require a Core base license. Device42 software is licensed as an annual subscription. Pricing tiers are based on the number of devices, modules chosen, and and the number of IP addresses in use in the software. A device is anything IP-enabled. Non-IP based objects are considered assets and can be tracked in Device42 without taking up a license. Core is the foundational element of Device42. All users must have, at minimum, a valid Device42 Core license. Additional available feature licenses include: - Software License Management (SLM) - Power \& Environmental Monitoring - Application Discovery \& Dependency Mapping - Resource Utilization Core, Software, and Power are licensed based on the total number of devices in your estate. Application Discovery \& Dependency Mapping is licensed only on the number of application hosts. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, Sweden, Switzerland and 3 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - CMDB - Capacity Management - Change Management - Change Planning - Color Codes/Icons - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customer Support - Dashboard - Data Visualization - Device Auto Discovery - Drag & Drop - Hierarchical Mapping - IT Asset Management - IT Reporting - Inventory Management - Issue Auditing - License Management - Location-Based Mapping - Maintenance Scheduling - Map Exporting - Patch Management - Performance Monitoring - Real-Time Monitoring - Real-Time Notifications - Relationship Mapping - Remote Access/Control - Reporting/Analytics - Server Monitoring - Service Level Agreement (SLA) Management - Supplier Management ## Integrations (6 total) - Chef Enterprise Automation Stack - Confluence - Jira - ServiceNow - Zapier - Zendesk Suite ## Support Options - Phone Support - Chat ## Category - [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software) - [Data Centre Management Software](https://www.capterra.co.za/directory/10054/data-center-management/software) - [CMDB Software](https://www.capterra.co.za/directory/30959/cmdb/software) - [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software) - [Network Mapping Software](https://www.capterra.co.za/directory/30978/network-mapping/software) ## Alternatives 1. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [ServiceNow](https://www.capterra.co.za/software/152871/servicenow) — 4.5/5 (344 reviews) 3. [ServiceTonic](https://www.capterra.co.za/software/112516/servicetonic) — 4.5/5 (2 reviews) 4. [SmartITSM](https://www.capterra.co.za/software/1045363/smartitsm) — 4.6/5 (8 reviews) 5. [Alloy Navigator](https://www.capterra.co.za/software/108129/alloy-navigator) — 4.5/5 (64 reviews) ## Reviews ### "Good IPAM Solution" — 4.0/5 > **Andreas** | *16 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We use this tool as global IPAM solution also for automated processes and its working very good. API is clearly documented and support is always willing to help > > **Cons**: Some usability concepts are not so common as compared to other IPAM products (e.g. Bluecat), which needs more time to get familiar with the concept (e.g. subnet move, split, merge). But support is always open for guidance and feature requests > > We gained following efforts : - global IPAM solutions - active IP usability tracking (ping Sweep) - Service Now Integration (REST Integration) - Single Source of truth for network items ----- ### "Device42 give you great insights and control over your infrastruccture." — 5.0/5 > **Geraldo** | *28 September 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It's easy to set-up and get up-and-running in days with a close-to-perfect coverage > > **Cons**: It can be overwhelming for some folks, but the customer success team is great in covering that. > > From stale spreadsheet, to scripted google sheets to Device42 was a journey that we took and now we're happy that these days are over. Device42 provide a great deal of visibility and help us in many process throughout the org. ----- ### "D42 is a comprehensive and well developed small market solution" — 5.0/5 > **Verified Reviewer** | *22 September 2022* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Easy installation, configuration, and ongoing management. > > **Cons**: modular licensing for various components > > Very positive. We like the product so much that while the enterprise has selected another vendor for CMDB, we continue to use it internally for Server and Network-based CMDB, data center mapping, and rack elevations. ----- ### "Admittedly I have little experience with this software" — 3.0/5 > **Verified Reviewer** | *10 April 2018* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department. > > **Cons**: The overall interface was not what we hoped for. It was difficult for us to find something and all the relationships that were important to us in an efficient manner. Too many click through steps. We were looking for a more complete CI picture. > > We never went past the review process. It just wasn't bringing what we needed to move forward. I ----- ### "One of the best DCIM platforms out there with an API that allows great possibilities" — 5.0/5 > **Verified Reviewer** | *21 May 2018* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements. Device42 also offers a one-stop-shop for all things DCIM, a robust IPAM, Password management, and additional add-ons such as power monitoring that has ultimately helped improve our workflow and organizational capabilities. Their auto-discovery tools are quite in-depth at pulling information from our devices. > > **Cons**: With all software, there will be bugs and issues to workout, but Device42's willingness to tackle and improve upon their platform constantly is what keeps us coming back. Auto-discovery can be difficult to implement depending on the complexity of the environment but the addition of remote collectors has definitely helped. > > This has become a tool to nearly everyone in the organization. It has allowed us to keep track of a very dynamic environment and ultimately improved user workflows. These types of benefits improve our quality of work and allow us to save time in many ways for other aspects of our business. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/144214/device42?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/144214/device42) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data