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About QuickBooks Online

QuickBooks streamlines accounts payable by managing expenses & automating payments. Get 50% off for 3 months.

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Pros:

Everything is easy to use, the bank integration feature is super helpful, and I can do it on any computer that has internet.

Cons:

When you first start using the app it can be irritating and tricky.

QuickBooks Online ratings

Average score

Ease of Use
4.2
Customer Service
4.0
Features
4.3
Value for Money
4.2

Likelihood to recommend

8.1/10

QuickBooks Online has an overall rating of 4.4 out 5 stars based on 7,618 user reviews on Capterra.

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Filter reviews (7,619)

Heather
Heather
Technical Support in US
Verified LinkedIn User
Facilities Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

How QuickBooks helped me

5.0 2 months ago New

Comments: Our financial management has been considerably simplified by using QuickBooks. It improves payroll, invoicing, and spending tracking, which saves time and lowers errors. Tax season is less stressful because to the thorough financial reports and well-organized tax preparation, which resulted in valuable insights. We are now more efficient and able to concentrate more on providing top-notch cleaning services .

Pros:

It was very user friendly since I don't have the strongest background in accounting, and it managed my finances effectively.

Cons:

It's not the most affordable software out there

Casey
Owner in US
Consumer Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best Software For Business

5.0 last month New

Comments: My overall experience has been a positive one. It has everything I need to run a small business. It gives a sense of relief. I Do

Pros:

I really oved using QuickBooks Online. I started a small business selling my sewn goods and QuickBooks helped me with so much. It made it easy to keep an eye on the money coming in, how much I was spending on supplies. It also helped me plan for saving for taxes as well at the end of the year. I really enjoyed how it tracked inventory and made it easy to make estimates and invoices.

Cons:

Sometimes the online version would have connection issues and I would have trouble login into my account.

Alternatives Considered: FreshBooks

Reasons for Switching to QuickBooks Online: I loved the pricing and all the features it had to offer.

Daniel
Daniel
Owner in US
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Customer service has gone severely downhill with Quickbooks

1.0 last month New

Comments: Collaboration and customer service are nonexistent with this company. Nobody is on the same page. I talked to one person who told me to cancel my merchant account, which I'd been using for 4+ years, because they couldn't figure out why it wasn't working. After over an hour on the phone this representative had me cancel my account and informed me that he would call me in 3 business days, once the cancelation could process, one Monday at 1:00pm and set up a new merchant account for me. Three days later a different Quickbooks rep called me to schedule an appointment to set up my merchant account. I informed her I already had an appointment with the gentleman I spoke with a few days ago, he knows what's going on with everything. She said she didn't know what I was referring to and so I set up an appointment for a couple of days later. Finally, I got a call to set up my merchant account so I can start invoicing like I have been for the last few years and accepting card payment through an emailed link. I am informed that because I am setting up a new account, I no longer get the same rates/fees as I had before because those were grandfathered in with my old account. So now, instead of my $15.00 cap on AHC transactions that I had had and been using for over 3 years, had been replaced with a 1% fee on all AHC transactions. I am a General Contractor and most of the invoices people pay are $10,000.00 or more which means now instead of paying $15.00 on that transaction I pay $100.00. The lady who set up my new merchant account, of course, has no idea why the original person I spoke with had me cancel the account in the first place but that there was nothing she could do to help me and nobody she could transfer me to would be able to help figure out why the person had me cancel my merchant account or help me reinstate my original fee structure. It's very suspicious how this all happened, and I will be looking for alternative Accounting software.

Pros:

Quickbooks has sufficed as a basic, constantly changing, discombobulated bookkeeper/invoicing platform.

Cons:

Nobody that can be gotten a hold of to resolve issues know what is going on with the company they work for or have the knowledge or power to do anything about it.

Sj
Manager in UK
Mechanical or Industrial Engineering, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A true gamechanger for our small business

5.0 2 months ago New

Comments: Absolute time save and so easy to use. Our company used to operate Sage instead but when our admin lady left it fell to my partner and I (managers and also engineers on the shopfloor) to deal with the day to day so we decided to switch to Quickbooks. It has saved us so much time, streamlined all out processes and made everything so much more straight forward that we didn't even need to even replace the admin lady. Also value for money vs what we were pating for with Sage is just night and day. Finally, the vast array of softwares which integrate with Quickbooks is brilliant. The main one we use is Pleo for our petty cash and it downloads all transactions seemlessly into Quickbooks. No hassle!

Pros:

So easy to manage almost everry part of our business. Makes VAT returns a doddle and all banking transactions are imported automatically

Cons:

Payroll said of things isn't the best for us so we've stuck with Moneysoft for now

Alternatives Considered: Xero

Reasons for Choosing QuickBooks Online: Our admin lady was leaving and we needed to make life a lot easier and streamline everything. Also cost cutting

Switched From: Sage Accounting

Reasons for Switching to QuickBooks Online: Our accountant used Quickbooks and said she'd rather we did too

Elizabeth
Owner in US
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

QBO, Why? Because I had to.

4.0 last month New

Comments: QuickBooks online is easy to use. The auto shorting of my transactions to their vendors makes bookkeeping painless. There are a few times that I wish the system would not have done something for me but was easy to correct.

Pros:

Easy to access my books any where. If I am traveling, I can pull up information on my phone or my laptop. No need to have that .QBO file. I just need internet.

Cons:

Although I love the flexibility I have with QBO. I did not like that I really had no other option. I could not update my desktop version without paying for Enterprise(which I do not need). The only thing I could do was move to the cloud. I would have liked to choose for myself.

Alternatives Considered: Sage Accounting

Reasons for Choosing QuickBooks Online: I was told that I had no option but to switch.

Switched From: QuickBooks Desktop

Reasons for Switching to QuickBooks Online: It was the closest to the system that I was already comfortable with.

Stephanie
Office Manager in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Successfully Using QuickBooks Online

5.0 2 months ago New

Comments: I am very pleased with QuickBooks Online. I mostly use it for the Accounts Receivable portion of the program and I have had much success with being able to import payments and contributions from 2 other programs that we currently use - Donor Perfect and CampMinder. The interface between the two programs and QB Online has been flawless!

Pros:

QuickBooks Online is a very user-friendly program. There are several helpful articles/FAQ's/how-to's that are useful, and if they don't help, the Assistant is there as well with helpful tutorials. We have used this program for 4 years now and I would highly recommend it. The possibilities are endless!

Cons:

At this point, I can't think of any cons of the program!

Amber
Director in US
Performing Arts, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Awesome for small biz

5.0 2 months ago New

Pros:

I love quickbooks because it has helped me to keep up with my books for tax time. Made it very easy to file taxes at the end of the year for reporting. Along with keeping up with what's been spent out and what's coming in.

Cons:

Nothing I liked least about the product

Alternatives Considered: Square Point of Sale

Reasons for Choosing QuickBooks Online: Square was easier to manage and also navigate

Switched From: Square Point of Sale and Square Payments

Reasons for Switching to QuickBooks Online: At first for tax reasons and to file digitally

Laura
People Coordinator in UK
Building Materials, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Is QuickBooks For You?

4.0 2 months ago New

Comments: Overall QuickBooks makes processing payroll a really easy task for me, when I need support the support line has always been there and I'm never left waiting for long, with all my queries being sorted.
There are so many different functions to QuickBooks which I haven't got round to using yet but those that are in the system are great.
When it comes to audits the information is super easy to get from a report so all questions are answered in record time making us more efficient.

Pros:

What I like most about QuickBooks is that once you get used to the system and it's workings it does make things easy to use. I can always personalise what I need and delete out those things I don't to make processing payroll that much easier.

Cons:

How difficult it can be to find what I'm looking for in the reports section.

Steven
Accountant in UK
Accounting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Quickbooks - the market leading software

5.0 2 months ago New

Comments: Love the product, it is my go to accouting product for the SME market

Pros:

The ease of set up of the system from a wide spectrum of clients

Cons:

Sometime the software is a bit slow depending on your internet connection

Alternatives Considered: Sage Accounting, FreeAgent and Xero

Reasons for Choosing QuickBooks Online: Cloud functionallity is vitial in the modern work environment

Switched From: Sage 50cloud Accounting

Reasons for Switching to QuickBooks Online: A better overall experience for the clients using the software

Jean-Louis
President in Canada
Design, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Accounting Software for Entrepreneurs

5.0 3 weeks ago New

Comments: Very easy to use and setup even for a novice, non-finance person.

Pros:

Love the easy to use interface and integrations with all of the financial institutions I use. Also makes payroll and paying business taxes a breeze by not just tracking these amount but also paying directly from QBO.

Cons:

Cash flow projects are terrible. A key feature that is missing, that would be great to have, would be to track upcoming monthly bills and expenses to see the impact future bills will have on cash position. I currently have to track this separately outside of QBO.

Alternatives Considered: Zero

Reasons for Switching to QuickBooks Online: Familiar with the brand having used Intuit products for tax preparation in the past. Pricing was reasonable and didn't seem to be missing any critical features.

Scott
Business Owner in US
Printing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Too many problems with the Software and poor support

3.0 5 years ago

Comments: First, when I moved my business from Quickbooks desktop to Quickbooks Online, it cost me thousands of dollars in accounting fees to fix all the errors that QBO introduced. The transition was a nightmare, and took months to sort out. Inuit was ZERO help during this time. Since then QBO has gotten worse, not better. There are constant sync issues with bank accounts and credit cards, and QBO staff always recommend that you call your bank or credit card company. But these are QBO issues, and can only be resolved by QBO engineers, sometimes with the help of the bank or card company in question. It's ridiculous to ask a consumer to get involved in those kinds of issues, and a complete waste of time. I have had numerous times where a credit card purchase showed as being processed, but only months later we found it didn't and lost the money - thousands of dollars in total. QBO and Intuit Merchant services take no responsibility. Recently QBO forced Paypal as a payment option, and users cannot turn it off. But payments come in with no name associated with the payment. QBO insists this is a paypal problem, but it is not. A client receives an invoice online, pays it online, and then Quickbooks cannot match the payment to a name, but won't let you turn off paypal as an option. If clients pay an invoice just using your email, using paypal without QBO, then payments match. Clearly QBO has a big problem here.

Pros:

It is convenient when it works. You can theoretically sync your bank accounts, credit cards and client payments, saving time in accounting and eliminating a lot of data entry

Cons:

Merchant Services is expensive and unresponsive. The software has many bugs, and often won't sync with accounts for days or more. Tech support is hit and miss, and often I will resolve an issue before they can. In line ads are extremely annoying, and QBO treats its customers as a product, rather than a customer. There is no service level agreement and Intuit takes zero responsibility if they lose your data. They no longer have a phone number you can call. You have to wait for a callback, and many times they don't call back.

Alternatives Considered: Xero

Reasons for Choosing QuickBooks Online: We switched from Quickbooks desktop to Quickbooks Online so our accounting would not be tied to one computer.

Switched From: QuickBooks Desktop

Reasons for Switching to QuickBooks Online: I chose what I knew. I didn't understand at the time however that Quickbooks Desktop and Quickbooks Online are like two completely different companies. They don't talk to each other, and QBO is an inferior product in many ways. These two things are not the same.

Gloria
Owner in US
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Perfect for small business

5.0 5 years ago

Comments: Quickbooks is great because I don't have a pile of receipts to type in. I can upload my transactions directly from my bank and code them as they are uploaded. I use it for tracking income and expenses, sending invoices and running reports. I love the payroll function which saves me money because I don't have to pay the accountant to file my tax documents.

Pros:

I like being able to use the online service where I can log in anywhere I have internet access. This gives me the option to work remotely.

Cons:

The banking function is good, but it takes several days to sync up to my online banking balance (doesn't show charges until they are posting, and doesnt download pending ones)

Alternatives Considered: Gusto

Reasons for Choosing QuickBooks Online: My accountant suggested I use Quickbooks because they have capability to file state and federal forms.

Switched From: Xero

Reasons for Switching to QuickBooks Online: It was a great all in one product at a price that fit my budget

Intuit Response

5 years ago

Hi there, Gloria. We know managing a business doesn't always happen behind a desk. It's great to hear you've been able to easily complete accounting tasks while on the go. You can count on us to have your back for years to come! To find out more about updating your bank feeds in QuickBooks, we recommend this article: https://quickbooks.intuit.com/learn-support/en-us/change-bank-account/how-to-manually-update-bank-accounts/00/186436 Thanks for taking a moment to leave a review! Morgan, The QuickBooks Team

Kurt
Kurt
Creative Director/Founder in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

I Love the Access I have with Quickbooks Online

5.0 4 years ago

Comments: As I already said, I love the direct access to my numbers and the added reporting that has allowed me to better run my company by quickly getting insights I need. It's a lot easier for customers to pay online and I'm finding more and more of the moving that direction vs. sending in checks, so it's good that we are set up in this way now.

Pros:

I started using desktop Quickbooks back in 2000 right after I first started the company. As a single-person company at first, I got used to being in the books almost every day. As we grew we added an in-house Bookkeeper. A few years ago I relocated the company to a different area and we kept our Bookkeeper who stayed in the original area. I really missed having direct access to the numbers so last year I switch to Quickbooks Online and I love it. In addition to having direct access to the numbers I need, it has a lot of other functionality and reporting that I really like. It's also great for clients to easily pay the invoices online. It's making a night and day difference. Support has been great as well.

Cons:

It's definitely very expensive to be paying a pretty high fee every month - especially compared to the desktop version where we bought it and were good for years to come. It's definitely worth it but I'd be more of an evangelist if the pricing was a little easier on the pocket book.

Navine
Owner in US
Cosmetics, Self Employed
Used the Software for: 2+ years
Reviewer Source

Excellent Software if you have help

5.0 3 years ago

Comments: I had a live hate relationship with quickbooks because while it was easy to use it can get messy quite quickly due incorrect categorization. That changed when I hired a bookkeeper to look over my books on a monthly basis.

Pros:

Love quickbooks online well because it is online which means I can do my business from anywhere and anytime. Relatively easy to set up and has video tutorials. Love that you can set up lots of subcategories which makes comparing information from different categories easy and more meaningful. Love the new tags feature!!! I wholesale so I can see which wholesale reps are performing the best. Makes bookkeeping and tax paying easy if everything is setup correctly and accounts are reconciled correctly. Love the various reports you can pull from it. Profit and loss monthly, quarterly, annually. Love how easy it is to create invoices and the option to get paid within quickbooks!! No more sending an invoice and then asking for a separate PayPal or square payment.

Cons:

Categorizing some income & expenses can be tricky at times which can mess the books up and make you want to tear your hair out. May Need a quickbooks bookkeeper to keep your books clean or will most likely mess it up.

Alternatives Considered: FreshBooks and Wave

Reasons for Switching to QuickBooks Online: Wa e was too basic and fresh books was limited in its functions.

Ryan
COO in US
Medical Devices, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

QBO Works, But It Should Be Better Than It Is

3.0 2 years ago

Comments: Due to the massive price increase to move to a 60k+ ERP, QBO is probably still the way to go, it's just a shame that they haven't done a better job listening to their customers and implementing the MANY MANY requests and suggestions that they have been receiving for years.

Pros:

You can login online from anywhere, and it does a great job of syncing with your bank accounts

Cons:

The support is basically non-existent. Also, there is just no reason that they haven't implemented more customization options for how long this software has been out. They also make syncing with other programs sound good, but then limit what can actually be done on the back-end.

Alternatives Considered: NetSuite and Xero

Reasons for Choosing QuickBooks Online: QB Enterprise was getting left in the dark ages, and it simply isn't a user-friendly product.

Switched From: QuickBooks Enterprise

Reasons for Switching to QuickBooks Online: We chose QBO over the many ERPs that we had looked at, because we ended up finding a product called OrderTime that does an excellent job syncing with QBO and takes care of our inventory and order management needs. If it weren't for OrderTime, we would have probably moved forward with an full ERP.

Intuit Response

2 years ago

Hi, Ryan. Thanks for an honest review. This isn't the impression we hoped you'd have. We'd appreciate the opportunity to make this right. The best way to reach the QuickBooks Online Team is to use any of the methods listed here: (https://quickbooks.intuit.com/learn-support/en-us/help-article/account-management/quickbooks-online-support/L6WqNrDq0_US_en_US). We're always happy to help. All the best. -Kristina, The QuickBooks Team

nefertini lance
Seller in Philippines
Consumer Goods, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Quickbooks is the best partner for my small business.

5.0 2 years ago

Comments: Mostly It took me an hour or more to finish with my inventory management using Excel but with Quickbook it only took me like half of time of my usual work time. With less time I had to do with my work the more time I have for my family and other things. I am so happy that I found this software that improves my daily living and also makes my workflow easier.

Pros:

I like how easy it is to use and to understand. Does its job well, exactly as it should. The order entry portion runs easily, fits in with the actual world, and needs little training. The inventory management component makes managing inventories easier and gives us all the data we need to do so. Improved integration. The dashboard's user interface and navigation have been improved. Numerous reports that can be modified Projects, salaries, and other add-ons and interfaces are all supported. Contact information and transaction forms are very detailed.

Cons:

I did find the software installation process to be a little bit of a drawback. I needed assistance installing the software because it was a little difficult for me to do it. In addition, a strong internet connection was necessary for the process, and the location I was in had limited connectivity, making this component a little difficult. But once it was all done it'll be all good and easy to use until the end. The struggle in the beginning is worth it for its most helpful uses.

Daniel
Bookkeeper in Canada
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great product for in-house or outsourced bookkeeping

5.0 2 years ago

Comments: I use the software every day for hundreds of clients across the country. Intuit is constantly working to improve the app and they are definitely the best company partner I have had.

Pros:

Fast, Secure, Easy to use software with a lot of features.

Cons:

It would be great to set default views of columns / headings on the basic GL report, or Profit & Loss - example to show debit and credit columns separately by default.

Alternatives Considered: Sage 50cloud Accounting and Xero

Reasons for Choosing QuickBooks Online: Technological advantage with QuickBooks' ability to integrate other cloud-based applications. No more worry about computer damages, upgrades, hard drives, etc.

Switched From: QuickBooks Desktop

Reasons for Switching to QuickBooks Online: Ease of use for both client and bookkeeper

Shayla
Shayla
Human Resources Specialist in US
Verified LinkedIn User
Internet, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic cloud-based accounting solution for any size company

4.0 2 years ago

Comments: If you want a single spot to manage your finances, I can think of no better option than QuickBooks Online. There's no need to download or install any software, and they've been a frontrunner in the accounting software market for many years.

Pros:

One of my clients right now utilizes QuickBooks Online to keep track of their finances and sellable goods. My own personal involvement with this system spans several years, and I am responsible for managing it from an administrative and deployment perspective.

Cons:

I'm hoping they'll upgrade their website to accept Schedule K forms soon. New users may find it difficult to get their bearings, depending on their familiarity with accounting software.

Brandon
Principal in US
Mechanical or Industrial Engineering, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Company Changes make past reviews irrelevant. Stay Away!

2.0 10 months ago

Comments: I have had QuickBooks for about 7 months and have been on calls with customer service for over 100 hours. The product was likely good at one time based on the reviews but they are constantly reprograming it and creating issues. All appear to be around driving people to use their other paid services like QuickBooks time and payment processing etc. Their greed for driving you to pay more has broken the core functions of the platform.

Pros:

There is a lot of online discussion about QuickBooks so when you run into questions or issues you can often google and find some answers. This is very necessary because the customer support is terrible. The link to your bank accounts works very well and helps keep your books in order.

Cons:

QuickBooks has been upgrading the user experience the entire time i have had the product. What this means is they reprogram how things work every few weeks. On top of having to learn how to navigate the software they do NOT betta test any of the new programming. There are bugs and issues all the time. For example, they have a bug that does not allow you to add billable time to a project since a programming change September 2023. Now January of 2024 and it is still not fixed. There is no way to charge my time (professional services) to my clients rendering QuickBooks useless. Other issues are estimates go out in emails that say invoice. All invoices have a pay here button that goes to a dead link. These issues are constant and there is no support. You put in a ticket and they say you must wait until it is fixed. there is no way to contact anyone, get a status update, or move the process along. You are just supposed to wait for months hoping they fix it.

Alternatives Considered: FreshBooks, Zoho Desk and Xero

Reasons for Switching to QuickBooks Online: i chose QuickBooks because of their long history and track record of positive reviews. along with the plethora of online forums and help. Unfortunately i did not know the company was going through a major reprogramming of their software.

Kristie
Kristie
Owner in US
Verified LinkedIn User
Entertainment, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Top Financial Management App

5.0 3 years ago

Comments: It’s been an amazing experience because it organizes all of my costs and data. I don’t spend as much as I used to now that I categorize my business and personal costs. It’s always a good sign to keep the personal costs and see how much I need to save each time I get paid. I categorize all of my direct deposit as business costs and the money I spend when I got shopping as personal costs.

Pros:

This app is great for those who own a business or is self-employed and likes having one app to store all the data on costs. I love being able to choose whether the cost is business-related or personal. The bank accounts are all linked to this one app and I can keep a record of what goes in my account and what is spent. I keep a track of every cent I use and spend. My favorite is seeing how much I earn and how much my business profits within a year.

Cons:

Sometimes, the bank accounts get disconnected due to internet issue last and it can take a while to link the accounts again. The accounts get disconnected for unknown reasons even if I don’t change my account information on the bank account site. It can take a few hours to a few days to reconnect and retrieve the costs.

David
President in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

If you have < 10 EEs and need time billing, there are better options

4.0 2 years ago

Comments: Overall, it's the best thing out there. Unfortunately, Intuit works tirelessly to increase the revenue they get from each customer. Not by adding functionality; but by deprecating features and moving them to higher tiers of the product.

Pros:

QBO was wonderful prior to their acquiring TSheets, and deprecating their built-in time tracking. If you don't do time-billing, then QBO is still great.

Cons:

As of this review - 2 years after they acquired T-sheets; the level of integration is very poor. Instead of waiting to introduce the product after the integration is finished, Intuit chose to deprecate a very nicely defined time billing feature and replace it with something that requires a lot more work. You cannot see the status of your billables until you review and approve the hours in t-sheets; and then export it to QBO. If you want to see a tabular summary of the billable hours in T-sheets, the only option is to export to csv! Your QBO dashboard only shows what has been approved and exported from T-sheets. The entire process is extremely cumbersome, kludgy, and frustrating. And - did I mention you have to pay more to be able to allow your employees to enter their time. That used to be included in the price. Also - beware, Intuit regularly increases the cost of using the product. It's now double what I started with. They play a shell game with repackaging by deprecating features from the current version to drive you to the more expensive version.

Jaqlyn
HR, Finance, and Communications Director in US
Automotive, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Takes a bit to get used to, missing some features, but overall, adequate

3.0 6 months ago

Comments: Overall, it does what we need it to do. It is relatively easy to figure out, and some of the features are decent. The Quickbooks desktop version was much better, but they really make it financially not make sense to maintain the desktop version to push you to their online subscription-based model. It is lacking a lot of basic features that the desktop version had, it's incredibly buggy, and if you do not use their automated features (which are not foolproof and do not allow you to re-verify any discrepancies), it will leave you with obnoxious incomplete tasks that you cannot "complete" because you didn't use the automated feature. Those are our main complaints. Otherwise, it does everything it needs to. It is probably the biggest software on the market, so it tends to be most-often compatible with any other software you may use in your business. There are definitely good and bad things.

Pros:

We primarily use QBO, as it is the software our accounting agency uses. We previously used the desktop version until QB rolled out a new pricing increase that made it exorbitantly pricey to maintain the desktop version. There is a lot about the online version that is great; the transaction matching, the customizable dashboard, the ability to have multiple users, etc. It is relatively intuitive if you are decent with software.

Cons:

Quickbooks essentially pushes you out of the desktop version to the online, subscription-based model by pricing the Desktop version at a ridiculously high rate and making you pay for an additional yearly subscription, which was a huge frustration, as QBO lacks a lot of the features that the desktop version had. QBO wants you to do an automated version of payroll; however, you literally cannot let it be automated as it does not have the capability to automatically transfer overtime hours. It also lacks the ability to make payments out of deduction accounts; ie: if you offer something like life insurance deducted from your employee's checks, it does not automatically total that under the life insurance account as it did in the desktop version, you have to do all of this manually. A lot of things that were automated and smooth in the desktop version are completely manual in QBO, which is completely counter-intuitive. It is also really buggy. It shows us "tasks" that are overdue (like taxes for instance) that have been completed, and no matter how many times we mark them as complete, they just permanently exist as tasks (something QB has not fixed). Additionally, you cannot manually mark certain tasks as complete as QB wants you to do it through their automated services. For instance, we have an accountant review and put together our w-2's at the end of the year just to verify everything was entered correctly, that there are no issues, and verify that all of the taxes are correct. Because we have that done outside of QB's automated online delivery, this will apparently forever be a task that we have not completed.

Rafael
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

A bad software package

1.0 8 years ago

Comments: I appreciate TradeGecko’s effort to have a competitive software package, but their offering is still far away from that. Their programming skills seem questionable since the company I work for had to hire and pay for our own programmer that would fix their problems… So we can have a reliable service Seems that their marketing strategy is to make it very compatible (see the list of add-ons above); hence, marketableas “compatible”. I appreciate that too; however, Tradegecko seems to be implementing what they know… I question what that is, including but not limited to accounting procedures, programming, warehouse operations or work experience. These are some of the problems I have had so far because I have to use this software: Returns can only be attached to an invoice, so if the customer does not provide the original invoice number, we can’t do anything in TradeGecko – adjust in QB and then we have to adjust the quantities in TradeGecko. NOTE that our customers are retailers so if their clients return an item they are also clueless. Still ongoing problem. We run a sales history report to show invoices paid within a time period, the report returns invoices created on said time period that are paid. New problem, but the report used to work. We want a sales report showing all sales reps in one report, we can only run reports showing one sales rep at a time or all sales without sales rep information. Ongoing problem. Connectivity is very slow, we are in the U.S. running Windows 10 desktops and don’t know where their servers are. Still ongoing problem We have to refresh the screen every time we enter information, otherwise the new data may not update on it’s own. It can take anywhere from 10-30 seconds before I stop seeing the “logging into your account hello[user]”. Still ongoing problem Inventory turnover is very important, but they don’t offer a default report showing stock valuation per date. It’s either today’s information or we have to add a code string at the end of another report to see the value at a specific date. Ongoing problem I'm not disputing the positive reviews, just would like to know if any of the readers have the same problems I have AND how you solved them, if ever.

Pros:

Keeps track of complex items and variants Integrates with QB Manages a lot of useful information

Cons:

Constructively, spend more time making of it a decent product, then spend the time making it more compatible Slow system response Lack important reports Requires that the client hires and pays on their own pocket a programmer to solve some problems Little consideration to real work scenarios (like merchandise returns) Very INFLEXIBLE They have good data, but don't know how to manage data

Intuit Response

8 years ago

Hi Rafael, Thanks for the feedback and I know some of the team are working on this with you but let me just give some more detail here, 1. Returns - we do currently only support returns against an invoice as we want to make sure we associate any movement of goods against a sales order, we're evaluating if there's another method we should support with this. 2. Sales history report - we've made some big changes and improvements to the intelligence section of TradeGecko and we're making some more improvements to give more flexibility around invoice dates / payment due dates etc., 3. Sales rep report - yep, we don't offer a great solution for this right now, it's on the todo list. 4. Connectivity - our servers are based in the USA (hosted on AWS), so not sure about any latency or speed issues, would love to dive more into this. 5. We're currently working on inventory turnover and more general supply chain metrics and will make sure to update you asap Thanks again and my apologies that I can't solve all of your issues, but happy to give complete transparency on progress to delivering more of the functions that you're looking to run your growing business. I know Priscilla has been in touch and do get back to her or me if there's anything I can do to help, Best, Cameron CEO, TradeGecko

Dane
Owner/Operator in US
Financial Services, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Quickbooks Online is Robust Software

4.0 5 years ago

Comments: Overall, QBO is wonderful software for bookkeepers, accountants, and small business owners. It is arguably the most powerful and robust software on the market, and is priced fairly well. Its integrations with other pieces of software and/or websites that small business owners use is second-to-none, and I am glad Intuit continues to work on that area. I would only say that support's knowledge of their own product is incredibly limited in my experience, and they need to stick by their pricing instead of releasing a few new features every year that have marginal actual use and claiming they need to raise prices because of them.

Pros:

I love QBO - their software just works! I own a bookkeeping firm and nearly all of our clients use QBO. Nearly all bookkeeping activities can be completed, including accounts payable/receivable, financial statements, journal entries, bank reconciliations, sales tax, and even payroll. I find our clients want us to use QBO and they are eager to learn it. Along those lines, it is an easy piece of software to teach someone how to use, but still packs many robust features.

Cons:

Two items: 1) The Intuit QBO customer service needs work, and lots of it. I have only web-chatted with them on three occasions, and on all three occasions, I solved the problem myself before the support agent could find a solution. A company as big as Intuit should know that their support agents need to be MORE knowledgeable than the end-user. In my experience, this is rarely the case. Possibly more training is necessary? 2) Intuit keeps raising monthly subscription prices on their QBO products. In using them for just about five years now, I have gone through five price increases/changes for their QBO Essentials and QBO Plus products, and an additional two on Intuit/Quickbooks Payroll (their payroll increases actually caused me to switch to another provider). Watch your e-mail for notifications diligently.

Paula
Director of Finance and Administration
Philanthropy, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Fine except payroll and reports

3.0 7 years ago

Comments: I feel that the support staff have been placed in a bad position because the software is still so buggy. They should not have released payroll until it was ready and the sales team needs to better set expectations. The support staff can only do so much with buggy software. In addition, the engineering team needs to be properly staffed to resolve critical bugs in a reasonable time frame. Over 1 month is unacceptable for a severe bug that is preventing use of the payroll module for more than one customer. I was torn between giving the software 2 or 3 stars because of the pros above but I think they should understand that they can't push out poor quality, incomplete modules to try to compete in the online market and not properly set expectations. There are good alternatives at this point.

Pros:

Seamless integration with other software, electronic billing and payments, banking download and matching

Cons:

Payroll is a disaster and payroll reports are really bad. I noticed that most reviews on here do not mention payroll and I'm sure that's because many don't have this functionality enabled. I feel that QBO is trying to push users toward their full service payroll service by not focusing their attention on this module. It is an absolute mess. First of all, there is no integration between QBDT and QBO payroll modules. The data does not transfer from one to the other well at all. What does transfer is very incomplete or incorrect data. The manual data entry required is tedious and very bug-filled so it doesn't work correctly and requires chat or call-ins to the support line to complete. The functionality does not allow for customization of the posting of deductions and causes a lot of manual follow-up work from payroll that is completely unnecessary and which didn't exist in QBDT. In addition, they have many more bugs once in "operation" and some are severe and some are minor but annoying. The severe make it so that I have not actually been able to run payroll in QBO yet though we switched on 5/19/17. I had to run two payrolls in QBDT so far and then manually reproduce them in QBO. That is pretty severe in my opinion but still no resolution from their team. I did get them to credit me the fees for the month. Others such as the Total Pay column being nonsensical and not matching the total of the Gross Wages plus other compensation are just really annoying. The fact that you can't customize payroll reports AT ALL is maddening. In addition to the above, there is an extremely annoying issue for nonprofits. If you select Nonprofit 501c3 as the type, you have to use "Pledges" as your terminology. You can't use "Invoices". I have worked around this by selecting Other/Not Sure as my type but it requires me to change it back whenever I set up a new employee in order to allow designating them as exempt from FUTA. So far, it seems to hold the exemption when switching it back to "Other". However, since I haven't been able to run a real payroll run yet, we will see. Many nonprofits don't utilize pledges and though you can customize the forms to read Invoice in the email, you can't change the language appearing on the Sales module and attached pdf invoices auto-name as Pledge #X when sending to customers.