--- description: Learn more about Confluence price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Confluence Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/15/collaboration/software) > [Confluence](/software/136446/confluence) # Confluence Canonical: https://www.capterra.co.za/software/136446/confluence Page: 1 / 150\ Next: [Next page](https://www.capterra.co.za/software/136446/confluence?page=2) > Documentation solution that provides a collaborative workspace for teams to manage projects, store data and integrate with Jira. > > Verdict: Rated **4.5/5** by 3726 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Confluence? Confluence is used by project managers, software developers, IT professionals, product managers, marketers, sales teams, HR departments, finance teams, and remote workers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3726 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$5,42 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Confluence offers flexible pricing. $0 for teams up to 10 Standard: $5.16 per user/month Premium: $9.73 per user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Angola, Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong SAR China, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia and 17 more ## Features - @mentions - Archiving & Retention - Assignment Management - Brainstorming - Brand Guidelines - Catalog Management - Collaboration Tools - Communication Management - Content Management - Content Publishing Options - Diagramming - Discussions/Forums - Document Capture - Document Classification - Document Management - Documentation Management - Feedback Management - File Sharing - Full Text Search - Goal Management - Idea Management - Ideation - Knowledge Base Management - Knowledge Management - Marketing Calendar - Meeting Management - Mobile Access - Prioritization - Product Roadmapping - Progress Tracking - Project Management - Project Planning - Project Planning/Scheduling - Real-Time Chat - Real-Time Updates - Reporting/Project Tracking - Resource Management - Self Service Portal - Status Tracking - Strategic Planning - Task Progress Tracking - Template Management - Templates - Text Editing - Third-Party Integrations - User Management - Version Control - Visualization - Workflow Automation - Workflow Management ... and 25 more features ## Integrations (21 total) - Balsamiq - Bitbucket - Docusign - Evernote Teams - GitHub - Gliffy - Google Calendar - Google Drive - Google Maps - Google Workspace - JIRA Service Management - Jira - Lucidchart - Microsoft OneNote - Microsoft Outlook ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Collaboration Software](https://www.capterra.co.za/directory/15/collaboration/software) ## Related Categories - [Collaboration Software](https://www.capterra.co.za/directory/15/collaboration/software) - [Project Management Software](https://www.capterra.co.za/directory/30002/project-management/software) - [Knowledge Management Software](https://www.capterra.co.za/directory/30094/knowledge-management/software) - [Enterprise Content Management Software](https://www.capterra.co.za/directory/31079/enterprise-content-management/software) - [Content Management Systems](https://www.capterra.co.za/directory/10007/content-management/software) ## Alternatives 1. 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The Confluence platform does need an overhaul to make it more modern > > All in all Confluence is a stable and well packaged product. the Integrations with other Atlassian products makes Confluence make more sense. If you do however have other Tracking Software (Monday, Clickup etc.) - The use of Confluence might not be the best fit. ----- ### "Powerful Knowledge Sharing Tool" — 5.0/5 > **Eric** | *21 January 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Confluence is one of the most user-friendly content sharing tools. The flexibility of workspaces allows for organizations to build a user-friendly network of documentation. It's best feature though, is the integration with Jira. It simplifies the sharing of knowledge bases. > > **Cons**: The learning curve for permissions management can be arduous, especially when managing external accesses. > > Confluence is a powerful tool that all organizations should leverage to maximize the knowledge sharing potential. ----- ### "Good project documentation software" — 4.0/5 > **Tom** | *25 June 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: What I like most about Confluence is how well it integrates with Jira and Jira Service Management. It makes it much easier to keep documentation, project work, and service-related information connected in one place, which helps reduce duplication and keeps everything more organised. I’ve also been really impressed with the support; when I’ve had issues, the help I’ve received has probably been the best I’ve ever experienced from a software provider. > > **Cons**: What I like least about Confluence is that the administration side is not always as intuitive as it could be. Some settings and configuration options can take a bit of digging to understand, especially when managing spaces, permissions, or wider system settings. At times, it also feels like product changes move faster than the support documentation, which can make it harder to find up-to-date guidance when trying to resolve an issue or understand a new feature. > > Overall, my experience with Confluence has been very positive. I find it a useful and reliable platform, especially because of how well it integrates with Jira and Jira Service Management. It helps bring documentation, project information, and service-related work together in a way that makes day-to-day use much easier. While the administration side can sometimes feel less intuitive, and the support documentation does not always seem to keep pace with product changes, the quality of support I have received has been excellent and has made a real difference when resolving issues. I feel, with the support we've received from Atlassian, that our subscription is good value for money. ----- ### "Once ahead of the curve, now falling behind" — 3.0/5 > **Philipp** | *26 January 2026* | Computer Software | Recommendation rating: 4.0/10 > > **Pros**: It is useful that it sits in the same ecosystem as Jira. It is intuitive to format groups of pages and pages. User restrictions are easy to manage with confidence. > > **Cons**: The team is impossible to relay feedback to, they are driven by an internal roadmap and do not consider the market or product performance. The company has been heavily leaning into AI, and has produced a lot of bloat as a result of this. This makes the product harder to use. > > Confluence was once well ahead of the curve in terms of document management, editing and sharing. Over the last few years, this has stagnated. There are outstanding core features to be polished, but the company has leaned too heavily into generative AI. ----- ### "Good daily driver for day-to-day work with Confluence, not a full" — 4.0/5 > **christopher** | *14 August 2026* | Wireless | Recommendation rating: 7.0/10 > > **Pros**: Search and history are good enough that we stopped keeping a shadow copy in a personal note. That is why Confluence stuck after the first month of the handoff between the person who does the work and the person who checks it. The recurring task that used to leak into evenings now finishes inside the workday. It stays out of the way once the habit is formed, which is the highest compliment I give software. > > **Cons**: What I like least is straightforward. Settings are easy to lose if you do not live in the product every day. Reporting is adequate and not something I would demo to a board without exporting. Those are operational nits, not a reason the product fails at the core job. > > This is how the tool behaves for us right now, not how a demo looked. Confluence is what we open for the handoff between the person who does the work and the person who checks it, which is the only context that matters for this review. The part that works: We spend less time reconstructing what happened last week from inboxes and chat. The part that still costs us a little time: settings are easy to lose if you do not live in the product every day. I would recommend it to a similar shop with those limits stated up front. ----- Page: 1 / 150\ Next: [Next page](https://www.capterra.co.za/software/136446/confluence?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/136446/confluence) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data