--- description: Learn more about Service Fusion price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Service Fusion Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [Service Fusion](/software/135788/service-fusion) # Service Fusion Canonical: https://www.capterra.co.za/software/135788/service-fusion Page: 1 / 13\ Next: [Next page](https://www.capterra.co.za/software/135788/service-fusion?page=2) > Service Fusion is field service software that helps businesses schedule jobs, create invoices, and manage customer details. > > Verdict: Rated **4.3/5** by 290 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Service Fusion? Service Fusion is used by HVAC contractors, plumbers, electricians, appliance repair services, locksmiths, landscapers, cleaning services, and field service contractors. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 290 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: KickServ ## Commercial Context - **Starting Price**: US$245,00 - **Pricing model**: Flat Rate - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - Activity Dashboard - Alerts/Notifications - Audit Trail - Availability Management - Bid Management - Billing & Invoicing - Booking Management - CRM - Calendar Management - Calendar Sync - Client Management - Contact Database - Cost Database - Cost Estimating - Customer Management - Dispatch Management - Document Storage - Electronic Payments - Electronic Signature - Employee Scheduling - For Commercial and/or Industrial Electrical Contractors - GPS - Inspection Management - Inventory Control - Inventory Management - Invoice Management - Job Management - Job Tracking - Mobile App - Monitoring - Online Booking - Online Time Clock - Photo Capture - Preventive Maintenance - Project Management - Purchase Order Management - Real-Time Data - Real-Time Updates - Real-time Scheduling - Recurring Appointments - Reporting & Statistics - Reporting/Analytics - Scheduling - Service History - Status Tracking - Takeoff - Technician Management - Third-Party Integrations - Time Tracking - Work Order Management ... and 24 more features ## Integrations (15 total) - Clyr - Coast - Customer Lobby - Dispatch - Google Calendar - Microsoft Outlook - Nexa Virtual Receptionist - PaySimple - Podium - Profit Rhino - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sameday - pulseM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Field Service Management Software](https://www.capterra.co.za/directory/10009/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.capterra.co.za/directory/10009/field-service-management/software) - [Service Dispatch Software](https://www.capterra.co.za/directory/30059/service-dispatch/software) - [HVAC Software](https://www.capterra.co.za/directory/30107/hvac/software) - [Plumbing Software](https://www.capterra.co.za/directory/30673/plumbing/software) - [Work Order Software](https://www.capterra.co.za/directory/30785/work-order/software) ## Alternatives 1. [Jobber](https://www.capterra.co.za/software/127994/jobber) — 4.6/5 (1420 reviews) 2. [FieldPulse](https://www.capterra.co.za/software/153475/fieldpulse) — 4.6/5 (411 reviews) 3. [Connecteam](https://www.capterra.co.za/software/153140/connecteam) — 4.6/5 (5058 reviews) 4. [BuildOps](https://www.capterra.co.za/software/194155/buildops) — 4.5/5 (151 reviews) 5. [ServiceTitan](https://www.capterra.co.za/software/150053/servicetitan) — 4.3/5 (325 reviews) ## Reviews ### "Expert Repair review" — 4.0/5 > **Michael** | *15 January 2026* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: Service fusion is a very user friendly system. Easy to learn and navigate without any training. Perfect for what we need to do in my business. > > **Cons**: Occasional issues with the system being down throughout 2025. I wish there were more priority color options for statuses. Right now there's only High and Low priority. It would be nice if I could make custom priorities with custom names and colors to distribute tasks amongst my team. > > Overall I like service fusion and would recommend it to other businesses. If service didn't go down a few times last year I would've given a 5 star review. ----- ### "A Partially Functional Product from a Dysfunctional Company" — 1.0/5 > **Andrew** | *02 October 2025* | Construction | Recommendation rating: 0.0/10 > > **Pros**: It mainly works except for some features like viewing text messages sent by other team members. I liked being able to group products and services together in quotes. > > **Cons**: Some features do not work at all and seem not to be a priority for the team at Service Fusion. Their customer support is pretty bad, when you can get ahold of someone, they don't have permission to escalate your call to people in the billing department. > > My company used Service Fusion for about 2 years and most features worked but some key features like being able to read messages sent by other team members in Service Call.ai just didn't work. We had no idea whether someone had already answered that customer and it made us look like fools with our clients. After the third price hike in as many years, despite no new features, I requested to switch from an annual plan to a monthly plan. I was told that in their terms and conditions it requires that I notify them 15 days in advance for any billing changes. Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get ahold of someone there. Finally a billing dept. manager answers us saying that our account will be deactivated until we pay for a year in advance and then we can make the switch to monthly NEXT YEAR. This company will take your business hostage for a variety of reasons. The mere fact that there is not a portal for you to view your own Service Fusion plan and billing settings within a CRM PLATFORM is ASTOUNDING. (October 2025) After all they produce software for managing relationships and billing clients but they can't allow their own clients to access or to know what they are even being billed for. Also worthy to mention: -They give 2 weeks notice for price increases (August 2025) -The customer service queue can sometimes be hours long. I was in position \#5 on chat support for 45 minutes during regular business hours -They will not call you to resolve a billing issue, they will simply start turning off your user's accounts despite unanswered emails regarding the issue. Overall do yourself a favor and stay away from this software, and if you're like me, get YOUR data out of their platform while you still can. ----- ### "Unhappy with syncing issues - happy with the app" — 3.0/5 > **Melissa** | *06 January 2026* | Construction | Recommendation rating: 6.0/10 > > **Pros**: Working in the cloud, the mobile app, ease of use collecting payments through the app. The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for. > > **Cons**: Nobody has resolved our issue in our almost-two-years with SF of syncing. Any of the invoices that are created on the mobile app do NOT sync over properly unless we re-open them, click on edit, and re-save them at a desktop computer in our office. This is ridiculous. > > \[sensitive content hidden\] has been helpful and empathetic about our issues, prior to that, I have dealt with a real jerk. ----- ### "Grateful for service fusion" — 4.0/5 > **Jim** | *09 January 2026* | Construction | Recommendation rating: 8.0/10 > > **Pros**: I personally love the calander feature the most. It is the most used item in our company. We all go in to the shop in the mornings, check the jobs for that day or the next day and have a very good idea of what we need to prep for. > > **Cons**: The mobile app needs so much work\! maybe it is just me personally, but the desktop program and the phone app are so drastically different from each other. It seems to me from time to time that they dont connect well to each other for some reason. We also have all sorts of problems with guys not being able to see jobs on the phone app. > > Overall, we like service fusion. It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is very important in our career path - HVAC. We are constantly revisiting equipment multiple times over the years and it is so nice to have a record of things that happened in the past that are relevant to your current job. ----- ### "Customer Relations Manager (Accounts Receivable)" — 4.0/5 > **Jennifer** | *06 January 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and ability to talk with quickbooks. The invetory management with SKU's. Easy to add and move customers > > **Cons**: Some of the updates that have caused issues with the program. Legth in getting reports to upload to print. Lots of times timing out. > > For the cost of the program it works how it should. Just wish it was easier to get help with technical support. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.co.za/software/135788/service-fusion?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/135788/service-fusion) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data