--- description: Learn more about Close price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Close Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Close](/software/132667/close-io) # Close Canonical: https://www.capterra.co.za/software/132667/close-io Page: 1 / 8\ Next: [Next page](https://www.capterra.co.za/software/132667/close-io?page=2) > Close is a conversation-first CRM built for founders and small, scaling sales teams to manage every conversation in one place. > > Verdict: Rated **4.7/5** by 164 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Close? Close is used by small to mid-sized sales teams — particularly by founders and sales managers running relationship-driven sales at companies that prioritize speed and follow-up discipline. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 164 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Elastic - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$35,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: All Close plans come with a free 14-day trial, no credit card required. Pricing is per user, per month. Month-to-month plans are available for a small increase in price. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Portugal, Spain, United Kingdom, United States ## Features - AI/Machine Learning - Alerts/Notifications - Auto-Dialer - Automatic Call Distribution - CRM - CRM Integration - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tracking - Click Tracking - Client Management - Collaboration Tools - Commenting/Notes - Communication Management - Contact Management - Content Library - Conversation Intelligence - Customer Database - Data Entry - Drip Campaigns - Email Management - Email Templates - Email Tracking - Engagement Tracking - For Financial Institutions - For Insurance Industry - For Sales Teams/Organizations - IVR - Lead Capture - List Management - Multi-Channel Communication - Performance Management - Personalization - Pipeline Management - Power Dialer - Predictive Dialer - Prioritization - Process/Workflow Automation - Real-Time Notifications - Recording - Sales Activity Management - Sales Pipeline Management - Sales Reports - Shared Contacts - Signature Management - Target Account Identification - Task Management - Workflow Management ... and 44 more features ## Integrations (85 total) - ActiveCampaign - Airtable - Allegrow - Asana - Bento - Better Proposals - Breeze - Calendly - ChatGPT - Claude - Clay - Convin - CozyRoc SSIS+ Components Suite - Custify - Customer.io ... and 70 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.co.za/directory/12/sales-force-automation/software) - [Sales Enablement Software](https://www.capterra.co.za/directory/30798/sales-enablement/software) - [CRM Software for Mac](https://www.capterra.co.za/directory/30917/mac-crm/software) - [AI Sales Assistant Software](https://www.capterra.co.za/directory/34135/ai-sales-assistant/software) ## Alternatives 1. 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[Substrata Q](https://www.capterra.co.za/software/201748/substrata-scip) — 4.9/5 (163 reviews) ## Reviews ### "You really need to try CLOSE CRM" — 4.0/5 > **Dr. Brijendra** | *08 January 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use interface and very clean UI, amazing roadmap too, they do support under MS for startup program, this include call the customer features. > > **Cons**: Features sets are lacking, however they have a strong product roadmap, which helps to stick with the software > > Amazing CRM products, especially for startups ----- ### "Efficient and User-Friendly CRM for Sales Teams" — 5.0/5 > **Mehmet Ali** | *08 July 2025* | Program Development | Recommendation rating: 9.0/10 > > **Pros**: The dashboard is very useful and practical. It gives a clear, real-time overview of all sales activities, making it easy to prioritize follow-ups and track progress at a glance. I especially appreciate how intuitive the interface is even new team members can get up to speed quick > > **Cons**: The trial period felt a bit short, especially for teams that are evaluating multiple tools and need time to fully explore all the features. A slightly longer trial would be great > > Very useful and easy to use. Close offers a streamlined experience tailored for sales teams, with intuitive features that enhance productivity. From the dashboard to communication tools, everything is designed to be accessible and efficient. It has definitely helped us stay organized and focused on closing deals faster. ----- ### "A Powerful Start-Up CRM We're Slowly Outgrowing" — 4.0/5 > **Verified Reviewer** | *25 March 2026* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: As a CRM, it's solid in many of the areas that count. Particularly for smaller companies, I think it offers a decent value for the cost. Its UI is user-friendly and easy to learn compared to many other CRMs, with colored icons and buttons generally in obvious places. It also has very powerful search functionality, which we used to drive a lot of automation and reporting for sales and service managers, first through Zapier and now through Close itself as well as they build out more internal automation triggers. They handle lead pages with lots of activities and notes really well, allowing you to filter down by activity, customer, employee, timeframe, or text searching. The AI summary at the top of the page can also be useful to get an overall picture. > > **Cons**: The reporting functionality leaves a lot to be desired. It's easy to pull slices of data through the search tool, but hard to compare those against each other or look at change over time. Many of the reports they do have around things like Opportunity pipelines aren't customizable enough to be useful (for example, you can only look at time for opportunities to move to the exact next stage in the pipeline, so any that skip a step or move backwards don't report properly and can't be filtered for), and there's no good workaround we've been able to find. They also have one limit that hurts automated workflows: you can only trigger them on a small subset of what their search tool allows you to look for. We are forced to still use Zapier in many cases, because there we can use the search results themselves as a trigger. I spoke with their product team years ago asking for workflows to trigger off of search results matching for a lead, but they've seemed to prioritize AI features and other updates instead. We'd save potentially hundreds per month if we had that one feature. > > It's been generally positive. Their support is reasonably good (though we have to sometimes take extra time to be escalated when we have clear issues that require it), their UI is easy to learn, and their activity tracking and search tools are very helpful. While we have our gripes with them, and may "age out" of our fit with them as we scale, they have helped us a lot as a startup. ----- ### "Good and easy CRM" — 5.0/5 > **Ilan** | *26 March 2025* | Internet | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and intuitive platform with good features > > **Cons**: We just started a few months ago, so nothing negative yet > > Good experience so far. Everything seems to be working as it should ----- ### "The Best Features as a CRM Soluiton" — 5.0/5 > **Abraham** | *19 February 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I like the sales forecasting features. In addition, with amazing CRM features and has handled email management features. The call recording features has worked really well. > > **Cons**: I have nod had any bad experiences using Close ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.co.za/software/132667/close-io?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/132667/close-io) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data