--- description: Learn more about WalkMe price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WalkMe Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [WalkMe](/software/131194/walkme) # WalkMe Canonical: https://www.capterra.co.za/software/131194/walkme Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/131194/walkme?page=2) > WalkMe simplifies software adoption with AI-powered guidance and automation, maximizing efficiency and ROI. > > Verdict: Rated **4.4/5** by 63 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses WalkMe? WalkMe's target market includes large enterprises, public sector organizations, and businesses undergoing digital transformation, helping them maximize software adoption \& improve user experiences ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 63 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: WalkMe - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Contact WalkMe for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 100 more ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Categorization - Asynchronous Learning - Audience Targeting - Blended Learning - CRM - Certification & Licensing - Communication Management - Compliance Management - Content Creation - Content Management - Contextual Guidance - Customer Experience Management - Customizable Branding - Customizable Templates - Dashboard - Data Import/Export - Data Security - Document Management - Employee Handbook - Engagement Tracking - Feedback Management - In-App Training - Knowledge Base Management - Knowledge Management - Launch Management - Learning Paths/Tracks - Live Chat - Mobile Learning - Multi-Channel Data Collection - Multi-Language - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - Search/Filter - Self Service Portal - Self Service Tools - Survey/Poll Management - Surveys & Feedback - Task Management - Third-Party Integrations - Training Management - User Onboarding - Visual Analytics - Widgets - Workflow Management ## Integrations (74 total) - Amazon S3 - Azure Blob Storage - Docusign - Docusign CLM - GitHub - Google Analytics 360 - Google Drive - Jira - LiveAgent - Okta - Olark - SAP AI Consultant - SAP Access Control - SAP Adaptive Server Enterprise - SAP Agent Performance Management ... and 59 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software) - [Training Software](https://www.capterra.co.za/directory/10008/training/software) - [Digital Asset Management Software](https://www.capterra.co.za/directory/30203/digital-asset-management/software) - [Onboarding Software](https://www.capterra.co.za/directory/30819/onboarding/software) ## Alternatives 1. 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It is alright. > > **Cons**: The pricing model is a bit odd as you are billed by resolution and I never really know what my monthly bill will be as it can mess up sometimes and tell customers they qualify for discounts when they don't...this causes me a tremendous amount of headache to correct and I hate how it responds to all customer emails. I would love to be able to control the channel better as it seems somewhat limited. > > It helps prevent us from being overwhelmed with the same monotonous questions on a daily basis. It runs 24 hours a day, so we don't need to hire employees in each time zone and it really removes the mundane tasks from our plate. It is very good for a small company such as ourselves. ----- ### "Great supportive tool" — 4.0/5 > **Carlo** | *16 May 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Walkme made our previous EHR system much better. > > **Cons**: Building things in Walkme sometimes became too technical, not super easy, and required an amount of precision. > > We used it to make an existing software experience much better for the end user and it delivered for us. ----- ### "WalkMe Review" — 4.0/5 > **Verified Reviewer** | *16 October 2019* | Events Services | Recommendation rating: 7.0/10 > > **Pros**: The tool is very good goes beyond online help system a full fledged user engagement tool with good analytics and authoring tool. > > **Cons**: Very expensive they should have proper slicing of features to make it cost effective. Good for enterprises but online startups may not be able to afford it. > > Was good but we could not afford there best pricing ----- ### "Great product, but hard to use with a multi instance saas company and can only use Firefox." — 5.0/5 > **Steven** | *10 May 2018* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Great product that integrates with a webage to provide seamless training, pretty simple to use. Great concept that uses the actual love system. > > **Cons**: Firefox is not a widely used browser anymore, and most of our clients do not have it so could not purchase it. Also, we have several instances of our product, and wanted to price out per instance making it really expensive. ----- ### "Top tool for creating interactive user onboarding" — 5.0/5 > **Verified Reviewer** | *18 February 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too). > > **Cons**: Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better. Very pricey... there should be some lighter, start-up packages. > > It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/131194/walkme?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/131194/walkme) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data