17 years helping South African businesses
choose better software

About Paycom

With Paycom's all-in-one software, you can boost employee satisfaction by linking performance with compensation.

Learn more about Paycom

Pros:

Paycom can do a lot of different things if its configured correctly. It offers some useful integrations and can make a lot of the workflow side of things easier.

Cons:

I have been waiting 2 months for them to fix a mistake they made on my W2. I was told that it would take 2-3 weeks to fix.

Paycom ratings

Average score

Ease of Use
4.3
Customer Service
4.3
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.2/10

Paycom has an overall rating of 4.4 out 5 stars based on 987 user reviews on Capterra.

Have you used Paycom before?

Share your experiences with other software buyers.

Filter reviews (987)

Joe
Joe
Director of HR, Payroll, Accounting in US
Verified LinkedIn User
Restaurants, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Paycom Review

5.0 10 months ago

Pros:

I like the quick responses from the Account Manager and Dedicated Specialist most.

Cons:

A lot of custom reports for data need to be purchased separately from what is included in the costs.

Paycom Response

10 months ago

Joe, thank you for sharing your positive experience with us! Our team is dedicated to providing exceptional service and we are happy to hear that we have met your expectations.

Patricia
Administrative Assistant and HR in US
Apparel & Fashion, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Train to be the best HR in Paycom, you'll be glad you did!

5.0 last month New

Comments: Once I got through the learning/training process, it has been a pleasure to work in Paycom.

Pros:

Paycom has significantly reduced the amount of time previously required to efficiently process payroll.

Cons:

Possibly the time it took me to get confidence that I was using all the options and reports available to me in Paycom.

Paycom Response

4 weeks ago

Patricia, we're thrilled to know that Paycom's software has significantly reduced the amount of time required to process payroll for your organization. Paycom's standard is world-class service, and we are glad you have experienced this through our training and learning process. We are thankful for your 5-star review!

Travis
Project Manager in US
Construction, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Paycom Review

3.0 3 weeks ago New

Comments: I didn't have a good experience with Paycom. It wasn't user friendly for the short time we used it.

Pros:

Paycom was a more cost effective payroll and vacation tool than its competitors.

Cons:

I disliked the onboarding and learning curve it took to become proficient in using the software.

Paycom Response

2 weeks ago

We're disappointed to read your review, as the implementation experience you're describing does not align with Paycom's standard. We’d like to learn more, please reach out to our team at [email protected], and someone from our team will be in touch.

Kimberly
Corporate Director of Human Resources in US
Hospitality, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Paycom for the Win

4.0 2 months ago

Comments: Overall, our experience has been wonderful. Our dedicated account specialist is knowledgeable and so quick to help. When she's not available, they monitor her emails, so we never get left out in the cold. If she's unavailable by phone, one of her other teammates answers, and they've all been wonderful.

Pros:

Paycom puts all of our HR needs in one place. It's a great tool to complete all our projects and functions in the HR department.

Cons:

There are often changes that happen in the system that upset/change/revert our already fixed data to something it was before or something completely different than the team doesn't seem to know how/why it happens.

Paycom Response

2 months ago

Kimberly, we're happy to hear you have all your payroll needs in one place! We're also proud to know our team has provided you and your organization with knowledgeable and helpful assistance. Thank you for sharing your experience and leaving us a positive review!

TINA
Chief Operations Officer in US
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Big Fan for nearly 10 years

4.0 2 months ago New

Comments: When we started, Paycom was solely used for Payroll. As [sensitive content hidden], I implemented the ATS and it changed the way our business operations worked in the hiring sphere.

Pros:

Timekeeping that aligns with California Meal Premium regulations.

Cons:

Candidate tracking and scheduling interviews with hiring managers and candidates is wonky. Paycom messages to employees would be soooo much better received if rather than coming from a "paycom" address, it could be tailored to come from a custom address from our company.

Paycom Response

last month

Tina, we're happy to hear you've been a big fan of Paycom for nearly 10 years! Thank you for the positive review! If you have any additional comments or questions, feel free to reach out to our team at [email protected].

Elaine
Human Resources in US
Law Practice, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

LBN - EJones

5.0 2 months ago New

Comments: My experience has been greats. I have been with Paycom for 14 years and it has been a great relationship.

Pros:

I have recommended Paycom to several people. I like the specialists that I have worked with. I like that it is for the most part easy to use.

Cons:

That it is not always easy to use. Especially when the programs are changed to make it easier sometimes it's more time consuming

Paycom Response

2 months ago

Elaine, we're thrilled to hear you have recommended Paycom and your experience has been great! Thank you for the 5-star review!

Ray
Principal Designer in US
Design, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Paycom employee scheduling review

4.0 last month New

Comments: Overall I enjoy that Paycom helps me to integrate payroll, HR functions, employee scheduling, and much more which makes it a strong contender for small business owners like me that are looking for an all-in-one platform. approach to HR management, Paycom is definitely worth considering.

Pros:

I really enjoys that Paycom offers services tailored for businesses of various sizes including a small business like mine.

Cons:

The pricing can be a bit expensive, especially for smaller businesses who may not benefit from all the features.

Paycom Response

last month

Ray, it's great to hear that you're enjoying having all your HR materials in one place. We appreciate your partnership and leaving us a positive review!

Heather
Director, HR and Administration in US
Information Technology & Services, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Paycom is worth the heavy lifting

5.0 last month New

Comments: I love a product that even a sales person can maneuver and explain how to use it - that means everyone from a first time employee to our C-Suite can navigate without issue

Pros:

Homegrown technology that can talk to itself

Cons:

Complexity of the position seats and permission groups

Paycom Response

last month

Heather, thank you for sharing your experience and leaving us a 5-star review! If you ever need further assistance, please reach out to our team at [email protected].

Rebecca
Human Resources Manager in US
Consumer Goods, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great software experience!

5.0 2 months ago New

Pros:

The software is very user friendly for our employees.

Cons:

Would like a more flexibility with use of piece rates.

Paycom Response

last month

Rebecca, it's great to hear you're enjoying Paycom and its user-friendly features! Thank you for leaving us a 5-star review!

Keith
Recreation Director in US
Facilities Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Easy to navigate

4.0 2 months ago

Pros:

It was easy access to all information. Very good for staff to navigate.

Cons:

It would take a while for things to be uploaded to the system.

Paycom Response

2 months ago

Thank you for sharing your experience and leaving us a positive review, Keith! We appreciate your partnership!

Matthew
Chief Clinical Officer in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Paycom is a fast and easy platform for managing timecards and HR tasks.

4.0 3 months ago

Comments: Paycom is a fast and easy way to manage timecards. Its a one stop shop for everything "HR" related. There's availability for report writing and task upkeep that rivals any other software.

Pros:

I have enjoyed phone access to my employment information.

Cons:

At times there are difficulties in navigating where to locate employment information.

Paycom Response

3 months ago

Matthew, we're so glad to hear you have all your payroll needs in one place! It's exciting to hear Paycom has been fast when managing Time and Attendance! Thank you for the 5-star review!

Natalie
Admin in US
Facilities Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

STAY AWAY!! Lies, lies, lies: Potentially powerful product lacks support to resolve issues or run as promised

2.0 9 months ago

Comments: I have never experienced a worse, more unsatisfying service experience in my personal or professional life than I have with Paycom. If it was easier to switch away from Paycom, we would have been with a competitor once I realized that Paycom's business is selling lies. Paycom operates with no integrity. A review of our account would show thousands of written and verbal communications regarding an array of issues that spans nearly everything Paycom is supposed to do for us, but it's staff is either too busy or too unfamiliar with the Paycom software to fix most of the issues. Lack of movement on these issues has been communicated to varying levels of management on multiple arms of Paycom's hierarchy. Our issues started during implementation with a backend setup person who encouraged our company to break laws because he did not know how to properly calibrate settings to match legal guidelines. It seems like nothing he did was correct. Here we are 2 years later with many of the issues still unsettled and we as customers still voicing our concerns whenever we have time to follow up on the trail of unresponded to communications. Despite all this, Paycom has never offered credits for any of these issues nor solutions for many that are still outstanding. I am repulsed every time I see an ad for Paycom knowing that they are spending money to scam new, unsuspecting customers into signing on rather than using those funds to properly train staff. If Paycom's poor organizational design and policies weren't bad enough, they also seem to be hampered by inadequate infrastructure. Both winters that we have been with Paycom, they have not been able to to operate with full functionality because the staff (which they claimed was local) is unable to get to work due to the seasonal freezes and bad weather that has been increasingly frequent in Texas. During these times, it seems as if much of the staff works from home since they cannot make it to the office. In our case, our assigned representative did not have the ability to work from home and became unreachable during the crucial end of the year period when we needed assistance with tasks such as correcting W2s, setting up special funding arrangements to accommodate the holidays, and updating the many new minimum wages in all of our different jurisdictions. I feel for those who are personally impacted in these situations, but payroll is the type of function that you have to be able to depend on all of the time. This company is such a joke.

Pros:

Bi-lingual (English / Spanish) Potential to be accommodating of most anything you need it to do in the payroll arena

Cons:

Horrible customer service - Paycom is so customizable that representatives are unfamiliar with how their own software works or how changing one setting will impact other settings They sell it like your assigned representative will assist you with things, but in reality, it is hard to get a hold of your actual rep and when you do get a hold of someone, they usually just try to make you do everything yourself. It seems like they do this so that they can later say that the customer made the change and is responsible for any of the ramifications even if you did what you were told to do.

Paycom Response

9 months ago

Natalie, we’re disappointed to read your review. Paycom service teams are dedicated to providing outstanding product support, and we take all feedback seriously. The experience you describe does not match our service standards. We'd like to connect with you in order to resolve your concerns. Please email us at [email protected], and a member of our team will be in touch.

Jackie
Payroll Manager in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Customer Service is Great with Paycom!

4.0 2 months ago

Comments: 13 years with Paycom. Had some billing problems but product has always been stable.

Pros:

My dedicated specialist, [sensitive content hidden] is awesome! It is so nice to always reach the same team when I have an issue.

Cons:

Report writer, flow of processes. Billing detail not accessible.

Paycom Response

2 months ago

Jackie, we're thrilled to hear you have enjoyed Paycom's efficient, easy-to-use software for 13 years! It's especially great to know our team has streamlined your HR and payroll processes. Thank you for your review and advocacy!

Ayla
Human Resources Manager in US
Nonprofit Organization Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

One Stop Shop

4.0 10 months ago

Comments: Overall, it's been good. There were some hiccups with our work week setup which cost us a lot of money, but it has all functionality built in for everything needed for HR. It's a one-stop shop.

Pros:

User-friendly interface, and has all components of HR that are needed for a business. Onboarding, background checks, performance management, benefits, payroll and much more. There are dedicated specialists available to answer questions when you need assistance.

Cons:

Messaging system to employees needs updating, the format is very archaic and limited use of links and photos. Needs to be revamped. Also, specialist reply time can take sometimes 1-2 business days. Turnover for Paycom specialists seems to be high, as we get a new specialist assigned to our account about every 6 months or so. New feature you want to add cost more and more money instead of one bundled price for everything.

Paycom Response

10 months ago

Ayla, we're pleased to know our user-friendly software is giving you the ability to streamline your HR and payroll tasks all in one place! We appreciate your feedback and for letting us serve your organization!

Branka
HR Administration Manager in US
Oil & Energy, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Love Paycom

5.0 10 months ago

Comments: I love the overall experience 10 out of 10 everything works well, and most of all my employees absolutely love it.

Pros:

I love how easy it is to process payroll, enter and approve timesheets, benefits administration, performance reviews, I just love it all.

Cons:

There is not much that I did not like, everything is super helpful and needed to have a successful HRIS in place.

Paycom Response

10 months ago

We're so happy to hear you're loving Paycom, Branka! It's especially great to hear we're streamlining HR and payroll processes for you and your organization. We appreciate you and your partnership. Thank you!

LISE
Controller HR in US
Printing, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

I would highly recommend

5.0 8 months ago

Comments: I have used Paychex for smaller companies and really like it. ADP would be the primary competition for Paycom and their customer service is horrible. I would never recommend ADP.

Pros:

The customer service is very friendly and the company is very organized and customer focused.

Cons:

I have had many customer service rep. changes in the the past 7 years. I would love to have a more stable customer service rep.

Paycom Response

8 months ago

Lise, thank you for sharing your experience. It's a pleasure to provide your organization with the support you need to be successful. Thank you for the 5-star review!

Keli
Executive Assistant in US
Banking, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Cowboy Bank Review 6-12-24

5.0 6 months ago

Comments: Overall my experience has been good. I think the system has alot to offer that most probably aren't utilizing. My experience has improved greatly with the help from [sensitive content hidden] my Executive Emerging Markets Client Rep.

Pros:

The customer service and ease of getting around in the Paycom system.

Cons:

I have had a rep in the past that was not helpful. That can create some frustration.

Paycom Response

6 months ago

It's great to know you find Paycom easy to navigate, Keli! Our goal is to simplify and improve the employee experience through our product and service. We're happy to know this has been your experience! Thank you for taking the time to leave us a review.

Steven
Steven
system technique in US
Verified LinkedIn User
Management Consulting, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

a good experience

5.0 5 months ago

Pros:

It allows the human resources area to have control of the entire database of all employees on the same platform, allowing for better performance and better information capacity to generate payroll and better management of active personnel. Its configuration execution was long but its entire configuration was perfect, which did not allow errors to be generated regarding payroll or personnel due to having tools that manage the processes of each employee very well.

Cons:

Every update it has had takes a long time to reconfigure but I don't understand why it is because of the tools and information that is handled, the entire execution process has always been perfect without failures

Paycom Response

5 months ago

We're happy to hear Paycom has helped you and your organization have better performance and be more efficient. Thank you for the 5-star review!

Bonnie
Finance Manager in US
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Hooray for Paycom!

5.0 2 months ago

Comments: Paycom is laid out very well, easy to learn, and more comprehensive than other payroll software I've used.

Pros:

The software is easy to learn and the support is fantastic!

Cons:

Learning how to create reports and use Advance Report writer.

Paycom Response

2 months ago

Bonnie, it's rewarding to know that Paycom has been a supportive addition to your organization. Thank you for letting us serve your organization and leaving us a 5-star review!

Steve
Staff Accountant in US
Real Estate, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Handy Dandy Payroll App

5.0 8 months ago

Comments: I find Paycom to be a generally excellent and efficient app that makes payroll and its associated functions easily accessed, updated, and implemented, with a minimum of fuss. It's highly functional and works well, with a minimum of glitches or other issues. I don't have complaints so much as 'I'd like to see's; given how rare it is for me to not have a complaint about something, that's high praise. I've used other payroll apps in the past, and thoroughly recommend Paycom for any size business.

Pros:

I really like the ease of use I get in the app, as that is how I most often access Paycom. The layout is clear, options are logical, and it's easily understood at each level what I'm looking at and what I'm doing. The app is high-powered with functionality, unlike many apps that are just light versions of their websites. I actually prefer the app. The features are robust, allowing for much more than just requesting time off. Access to tax documents, time cards, adjusting payroll, and yes, time off requests, are all easy to navigate to and access. Having online learning resources and additional company info built in and accessible from the app is also a highlight.

Cons:

One of my earlier complaints about Paycom- the awkwardness of entering PTO requests- was actually fixed in one of their recent updates. Although navigating to the various functions is easy enough, a 'Favorites' option would be most appreciated. Not every user needs to use every function equally, after all. While access to the options is easy enough, the layout and visuals of the app itself are somewhat basic, and could do with a fresh coat of paint, as it were. Some minor quibbles, like certain characters not allowable in PTO requests, are just that, minor.

Paycom Response

8 months ago

Steve, we're thrilled to read your review! It's really great to hear you are utilizing the many different features within the app! Thank you for the positive review and we appreciate your partnership!

Kelly
Director, HR Support Services in US
Human Resources, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Paycom is an EASY and INTUITIVE platform!

5.0 10 months ago

Comments: My overall experience has been fantastic! Our implementation team is one of the best I have experienced in my career. The team communicates and works closely with one another. It has been a wonderful transition!

Pros:

The Paycom platform is easy to view and immediately start using. The Welcome menu is easy to view, and alerts and notifications are clearly marked to grab the practitioners attention. I love that employees have to approve their paychecks! This saves HR/Payroll in any potential payroll corrections.

Cons:

It wold be nice to have a customizable home page to include more company specifics, data, hyperlinks, etc.

Paycom Response

9 months ago

We're proud to hear about your experience with our team and product, Kelly! It's great to know you and your organization find Paycom user-friendly and intuitive. Thank you for allowing us to serve your organization and for your positive review!

Charlene
Office Manager and Human Resources in US
Utilities, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Would Choose Paycom All Over Again!

5.0 2 months ago

Comments: Paycom has helped our small business in big ways. It comes down to trust and I've learned I can trust Paycom with our payroll and payroll taxes. This is huge. We are relatively new to Paycom (approx. 3 years) and I'm still learning all that the site offers in reports and processes. Very impressed with the product, but mostly the people. Paycom associates are always professional and knowledgeable. If they don't know the answer they will find out and follow up. I have very much enjoyed working with [sensitive content hidden] (when we first joined Paycom) and [sensitive content hidden] (who is currently our contact).

Pros:

Paycom associates have always been able to help me. If they don't know the answer they are able to find it quickly. They are always helpful and professional. Mostly, I can trust Paycom.

Cons:

It's complex with all they offer. This is both a positive and a negative.

Paycom Response

2 months ago

We are thrilled to hear about your Paycom experience! It's especially great to hear you trust Paycom to manage everything pertaining to HR! Thank you for the 5-star review and we are excited to continue serving your organization!

Ashlyn
Athletic Trainer in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Paycom is the best around!

5.0 3 months ago

Comments: I have enjoyed using Paycom over the years.

Pros:

What my company and I like the most is how user friendly Paycom is and the accessibility.

Cons:

What my company and I like the least is the app can sometimes randomly close out when entering info.

Paycom Response

3 months ago

Thank you for sharing your experience, Ashlyn! It's great to hear you're enjoying Paycom and its user-friendly features! If you have any additional questions or feedback, please reach out to our team at [email protected].

Craig
Marketing Manager in US
Nonprofit Organization Management, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use across an organization

5.0 last year

Comments: I'm very happy with Paycom. Just signed up for my benefits a couple of days ago and it took 15 minutes. Updated my banking info, address, emergency contact and a number of other things. Even gave my employees a heads up that their personal time wasn't used and would disappear at the end of the year.

Pros:

The GUI is very user-friendly. We're very happy with it across the board.

Cons:

While it is very user friendly, sometimes it takes a few minutes to figure why it was done the was it was. Once I figure out how it's done, I understand why it was set up this way.

Paycom Response

last year

We're glad Paycom has been an easy tool for your organization. Thank you for taking the time to share your experience, Craig!

Mikayla
Assistant Manager in US
Real Estate, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Paycom is great for Managers on the GO!

5.0 last year

Comments: We love that our managers can easily clock in/out at any location on their phone. This makes it easy when you work at several locations. Everything is easy to use, use friendly, organized, out team loves it!!

Pros:

We love that our managers can easily clock in/out at any location on their phone. This makes it easy when you work at several locations.

Cons:

Our only con has been that you have to be able to trust your employees not to abuse the fact that we can clock in and out on our phones, and that they aren't stealing time. But we haven't had this issue.

Paycom Response

last year

We're happy to hear you're enjoying our product, Mikayla! It's especially great to hear how Paycom has simplified clocking in and out for organization! Thank you for the 5-star review.