Docusign Reviews

Easily get documents digitally signed with speed.

Comments: It's easy for me to set up contracts to sign. It's easy for other people to execute on their desktop or mobile devices. This makes getting contracts completed easy for everyone.

Pros:

This product was easy to implement. It features a lot of drag and drop elements for uploading contracts/documents. Drag and drop signature fields make setting up the document for sending for digital signing very easy.

Cons:

I don't really have any dislikes. Docusign does everything I want. There's a new "template" feature I need to learn about. I'm sure it's really good but will take a little time to set up.

Good Tool but Expensive

Comments: Docusign helped us transition from paper-based processes to electronic paper filling and signing, so we are thankful for that.
Once transparency with envelopes left was taken away we are starting to wind down our usage of Docusign and have implemented other solutions that are more cost effective and transparent.

Pros:

User friendly for less tech-savvy individuals to easily add individual documents to an already created envelope templates. Dropping fields into forms is easy and seamless. Renaming fields to pre-fill the same field on a different form within the envelope

Cons:

Cost - this service was very expensive compared to other subscription-based models. Voided envelopes were deducted from the overall envelope allotment. Was unable to see how many envelopes were left out of total amount purchased, this ability was available and then removed. I was told to ask customer service, then received the wrong information from customer service for this request, then I was told by customer service to obtain the information from my sales representative. This ability was taken away, it should be readily available.

OK, but not worth the price for a small business

Comments: Docusign seemed to be OK, but it's pricing is definitely way too high for the product.

Pros:

Easy to use, once you get the hang of it.

Cons:

It took a while to learn, and was very overpriced compared to similar programs like DocHub or Adobe.

Incredible API Integrations for Seamless Sending and Signing

Comments: We have been a docusign customer for years. We currently use docusigns API integrations with our proprietary CRM to allow our clients to send envelopes for signatures to their customers.

Pros:

DocuSign is the most credible and reliable esign software in the industry. It offers the best interface for both senders and signers, and has incredible back end features to manage documents.

Cons:

Pricing is expensive, although its worth it.

Short and to the point

Comments: Overall the process was simple and easy to figure out. There wasn't options to set up simpler options for my documents from the beginning however, it will get the job done and quickly.

Pros:

It was easy to use an somewhat self-explanatory without reading 80 pages of instructions like other services

Cons:

There was a lot of clicking to set up my documents

Docusign, an impressively efficient tool for e-signing.

Comments: I have had a valuable experience signing digital documents with Docusign. Of all the e-signature tool i have used, Docusign has been the easiest to use. It allows me to conveniently sign documents with an e-sign which has saved me from all the work of having to print a document, sign it with a pen and then scan and send it back.

Pros:

Docusign has the most efficient data security features which gives me the confidence to sign even the most confidential documents with no fear of data loss. It has a clean working space with an intuitive interface that makes signing documents straightforward and fast. It was so easy to setup a default e-signature and i like how Docusign gives the power to edit and update the e-signature. Docusign also offers a file sharing function that makes it easy to share documents directly after signing them.

Cons:

Am fully impressed by what Docusign has been offering. It has left nothing to be liked least.

Could not work without it.

Comments: My overall experience with DocuSign has been very positive. The platform is incredibly user-friendly, making it easy to navigate and manage documents. One of the standout features for me has been the ability to set up templates, which has truly been a game changer. This feature saves me a significant amount of time when sending documents, as I can quickly customise and reuse templates without starting from scratch each time. Overall, DocuSign has streamlined my workflow and made the signing process much more efficient.

Pros:

I really appreciate how easy it is to use DocuSign! Setting up templates has been a game changer for me, as it saves so much time when sending documents. The ability to quickly customise and reuse templates makes the signing process incredibly efficient.

Cons:

While I appreciate the overall functionality, one downside of DocuSign is that setting up workflows or advanced features, like automated reminders or templates, can be a bit cumbersome for new users. It would be helpful if there were more in-app pop-up demos or tips, such as 'Did you know?

Amazing Platform for Contracts

Comments: Overall DocuSign has made our lives easier, more secure and convenient. Docusign is beneficial for all parties involved

Pros:

I like that you can drag & drop easily, everything about the process is simple. You can send contracts directly to emails in a few simple steps, Incredibly convenient for both the client and acct manager. I used to send via email and now the signing process is so much faster, and also makes them feel more secure.

Cons:

I don't really feel there are many cons to docusign. I don't yet know how to implement a signature that can be on my end before sending, but can't say it's not an option... and complain about it because I may just not know how!

Apply with ease

Comments: Overall, Docusign has been quite useful for sending and receiving applicant information with the necessary signature.

Pros:

He has really benefit our business by cutting the cost of paper media products. Less forms have to be written on.

Cons:

Our company use DocuSign to create and send electronic applications for rentals. It is very inconvenient to have to send the application to two different individual emails in order to get to applicants information filled out and signed.

10/10 for anyone in Sales!

Comments: I couldn't live without docusign, it has helped me close multiple deals

Pros:

Docusign makes signing contracts with clients a breeze if they are interstate or late at night

Cons:

will sometimes send to their junk folder but this is an easy fix

DocuSign-Good, but other options on the market

Comments: Overall, my experience with DocuSign as a solo was ok. It's an investment and there are other aps that can do the job for less or even free. My experience using it as a corporate tool for over 150 outside sales people was really good. It allowed us to provide an option to everyone and have a standard. Plus, it did incorporate with our contact generating and submitting program. That was very helpful! So, if you are looking for an enterprise wide options, DocuSign is a great product to consider. If you are a small business or solo, it might be overkill for you.

Pros:

DocuSign is a great product. It has a lot of awesome features and makes signing contacts for outside sales people very easy. It also integrates with some CRM systems. We used it at my previous company and I helped to push the company adoption of the product. I had been using it and other programs/aps to allow my clients to sign a contract on my iPad, iPhone or their own smart phone/device. This saved a TON of time because there was no printing of paper and also no scanning of paper. I could turn around and email the contact right into the company!

Cons:

DocuSign is more costly than other options and I did not use the paid version long before the company partnered with them to allow all outside sales to use it. There are less expensive and free aps out there that work as well for the basic features of signing a document from a smart device or touchscreen. DocuSign can also get complicated with a signature set up feature that takes a lot of time and is actually not necessary ... but you don't know that right away.

"Fast and trustworthy digital signature technology"

Comments: The ability to generate pre-made contract templates that only need specific information to be filled out and sharing with the target users for their signatures. The time it takes to review, sign and report is reduced significantly especially for those super urgent tasks.

Pros:

I really appreciate how easily DocuSign interacts with our existing docs. The regulatory compliance that underpins DocuSign's signature capabilities is another thing that really stands out to me as it offers us a sense of security and confidence in our business dealings.

Cons:

The inability to assist users who have used Docusign to apply to several firms and have forgotten their password. You need to contact Docusign directly which is really a nightmare.

Notifications

Comments: Overall, I like DocuSign. I've used Adobe for the majority of my career. However, DocuSign has many features that Adobe does not have. I find it to be user-friendly, and so far, have not had any particular issues.

Pros:

The software has a lot of great features. One of my favorites, for instance, is how easy it is to correct an error. For instance, if I forget to attach a document, I can go back and attach it without having to start all over again with the set up process. Same thing can be said if I need to add a recipient. I can go back and correct the setup and the recipient, determine if they will receive a copy of the document or will be signing. I will then at the moment, just click "re-send" and be done with it. After the recipient views and/or sign the document, I will get a notification. Another feature I like, is the fact that you do not need to upload documents. You can drag and drop it. You can also send bulk envelopes and share envelopes between DocuSign users. With DocuSign, you can also get a history of your transaction, which is great. It shows when the envelope was created, sent, viewed, completed, re-sent, corrected and more.

Cons:

You do not receive a notification once a document has been sent as you would with Adobe. However, it is possible if you do the following. For the signing order, enter a #1 for you or other person and select "CC Receives a Copy." Doing so enables that person to receive a notice that the document has been sent. You will continue and enter a #1 as well for the signee. If there is a second signee, you would enter a #2.

Difficult to Implement and Integrate

Comments: DocuSign is great from the end-user perspective, but they'll leave you high and dry after you sign a contract. Their support is non-existent, and it's difficult to implement any package that falls outside of the most basic DocuSign packages.

Pros:

As an end-user, DocuSign is easy to use and navigate. We've been using DocuSign for years, but recently installed the CFR Part 11 Module. One of the only good things about the module is that if it is enabled, it will not allow you to do anything that is not CFR part 11 compliant. DocuSign also has a large library of resources (more about that below in the Cons...)

Cons:

DocuSign was extremely difficult to integrate with our software. The APIs, SDKs, etc were easy to understand and implement, but we seemed to hit roadblocks in unexpected places. Some examples: - Before implementation, our account exec at DocuSign ensured that we could continue to use our existing DocuSign accounts, and that they would transfer them over to the new module. Months later, we are still having trouble with this and the issue has not been solved - DocuSign has a large library of resources that are great for the most basic use cases of DocuSign (no integration, manual workflow, non-CFR part 11, etc). Past that, there are very limited resources. We were assigned (and paid for) a designated account manager and support, but every time we reach out to them, they direct us to the documentation. We're then stuck in a loop because the documentation says, "For CFR Part 11 specifics, please reach out to your Account Manager" I could go on and on....

Bridging the Gap Between a Traditional and a Modern Workplace

Comments: When I was hired on, one of my primary tasks was to develop a way to take four separate facilities with their own unique filing systems and their own administrative procedures that were rooted business practices from the 1960s, and transform them into a single company run from a centralized office with all data storage to be accomplished via the cloud. We designed the infrastructures of the various sites, implemented multilevel reporting systems, and began determining what needs we had for file transfer and storage, and how to accomplish obtaining staff and client signatures on the inordinate number of daily forms required for our operations to be successful. Being able to securely sign documents electronically, have them authenticated and time stamped, then routed to the correct recipient was a feature that we did not know we needed and did not completely believe that we wanted it. Because of the vast array of
Options on DocuSign, we soon realized that if we familiarized ourselves with its capabilities, we could quickly determine the best way to choose the software and hardware that we would be installing at each site. This was a tremendous blessing in disguise for me. We projected that between meetings with consultants and contractors, staff members, and executive staff, it would take us 7-10 days to develop the system we would ultimately use. By becoming familiar with the DocuSign training literature, our team was able to develop and place orders before the end of day

Pros:

When I took the position of Clinical Director at this inpatient substance abuse treatment facility, I was presented with the unenviable task of taking four separate and distinct facilities--located across three counties--and streamlining their processes, allowing all executive and administrative functions to be handled at a single office. Near the very top of my list of potential hurdles was deploying a strategy to have all paperwork sent to and processed by our central office within 48 hours. Prior to deploying DocuSign, this project was a nightmare for all involved. Some staff sent in paperwork via e-mail without the necessary signatures or time stamps. Some staff printed out hundreds upon hundreds of pieces of paper, gathered the required signatures, then physically drove the documents to our central office. We were watching time and money disappear due to inefficiency. With DocuSign, these problems disappeared nearly overnight. Staff receive alerts to inform them of the necessary paperwork they must attend to, and they can immediately access the information, verify it, and digitally sign it. A process that cost our company multiple hours a week and resulted in countless missing or incorrect documents was radically transformed into a model of efficiency simply by utilizing DocuSign.

Cons:

I firmly believe that for organizations that are currently using some sort of digital file management system, there would be absolutely no difficulty in integrating DocuSign with their current business practices. Our company was at a disadvantage initially because we were not only implementing DocuSign but also making a full transition from traditional filing cabinets and folders to a cloud based system. Attempting to determine the best and most efficient ways to integrate DocuSign with the other software we were simultaneously rolling out was a challenge. Luckily, DocuSign had ready-made instructions that walked us through the implementation step by step.

DocuSign is everything you been looking for and more

Comments: Our business practices have undoubtedly altered. We are more organized and productive as a result of it. Getting physical signatures used to be a hassle because of scheduling conflicts. In addition, it has served as a central location for our company's policies, contracts, hiring records, and other records to be kept in order to run smoothly. DocuSign is a very adaptable piece of software with excellent security and dependability that is necessary in our daily job.

Pros:

It eliminates the need for physical signatures on documents by enabling quick and secure electronic signing. The platform offers a variety of authentication solutions to guarantee that only authorized users may access and sign documents. DocuSign makes it simple to use other tools and platforms because it has a wide range of capabilities and integrations. It offers an organized and effective manner to handle, monitor, and complete document signature. Additionally, it makes it simple for all parties engaged in the document signing process to collaborate and communicate with one another. It helps to cut down on the time and expenses related to conventional document signing procedures. DocuSign is a vital tool for businesses trying to improve productivity and streamline the document signing process, in general.

Cons:

The signers' email addresses are the only identity-verification required. A problem I have with this platform is the address book. If a user inputs an inaccurate name or email for a signature party, the system does not offer a mechanism to remedy this issue; you must instead create a new duplicate contact, which can be confusing when you are attempting to find a specific person.

DocuSign: The ideal solution for a fast and secure electronic signature

Comments: Overall, DocuSign is a very reliable and easy-to-use e-signature software that offers many benefits for businesses and individuals who want to sign and manage documents online.DocuSign's advantages include its great ease of use, advanced security, flexibility, and ability to speed up signing processes. Users can quickly and easily add their electronic signature to documents, while benefiting from state-of-the-art security to protect their sensitive information.However, there are some downsides to consider, such as the relatively high cost for small businesses and individuals, the need for certain technical skills to take advantage of all of the software's features, and the potential risk of data compromise. .Overall, DocuSign is a great choice for businesses and individuals who need to sign documents online on a regular basis. The software is reliable, easy to use and offers advanced security features, which can help speed up signing processes and improve overall efficiency.

Pros:

DocuSign is an excellent e-signature software that offers many benefits for businesses and individuals who want to sign and manage documents online quickly and securely.First, DocuSign is very easy to use. It allows documents to be signed in just a few clicks, without the need to scan, print or fax anything. Users can simply open a document in DocuSign, add their electronic signature, and send the document to others to sign as well.Second, DocuSign is extremely reliable and secure. It uses state-of-the-art encryption technologies to protect user and document data. Users can also configure additional levels of security, such as two-factor authentication, to ensure that only authorized people can access documents.Finally, DocuSign offers great flexibility when it comes to customization. Users can customize the interface and workflows to suit their specific needs, allowing for more efficient and effective use of the software.Overall, DocuSign is a great choice for any business or individual who regularly needs to sign documents online. It is a convenient, reliable and secure solution that can help speed up signing processes and improve overall efficiency.

Cons:

Although DocuSign is great e-signature software, there are a few drawbacks that users should consider before using it.First, the cost of DocuSign can be a barrier for small businesses or individuals. The pricing plans are relatively expensive, which can make the software less accessible for users with limited budgets.Additionally, some DocuSign features, such as interface customization, may require technical expertise. Users who are not comfortable with advanced technologies may find it difficult to take full advantage of the software.Finally, although DocuSign's security is excellent, there is always a risk that data could be compromised. Users should be vigilant about security and take precautions to protect their sensitive information.Overall, DocuSign is great e-signature software, but it's not perfect. Users should be aware of its limitations and be prepared to invest time and resources to take full advantage of it.

Excellent for storing, managing and facilitating the signing of documents.

Comments: DocuSign solves the problem of distance by allowing businesses to have their staff sign documents from anywhere. By reducing the need for mobilizations and client meetings, DocuSign has helped me save time and money. Electronically sign this document and then email it to yourself; now I can focus my efforts on growing my business rather than administrative tasks. DocuSign assists us with everything from incorporation paperwork to annual self-declaration paperwork submissions, and it is also very interactive; we can also download its mobile application for a rich experience.

Pros:

All documentation and understandings can be digitized and put away safely, we have been utilizing it for a whereas and it is exceptionally simple to utilize and bother free, I like that I can sign reports from anyplace and I do not have to be go to the office to endorse reports . DocuSign is an great benefit that permits me to oversee computerized exchanges with clients and organizations without clearing out my work area, it may be a basic and solid trade stage that has altogether encouraged my work, the data displayed here is completely solid since it is on the Web, when I send a duplicate of something to a client, I fair got to arrange the signature areas and the computer program will beware of the rest, It is simple to utilize and has an appealing and natural plan.

Cons:

Some additional integrations are needed, such as greater file type compatibility, and I wish they had a few more options for writing typefaces or drawing directly with my signature to make it even more precise. Other than that, DocuSign has exceeded my expectations and I could not be happier. A small number of clients who insisted on a paper copy of the agreement caused me problems; they were tough to persuade owing to their lack of trust in digital commerce, but I had no issues with the program's functioning.

Your New Best Friend

Comments: My experience with DocuSign has been a game-changer. Electronic signatures make dealing with paperwork a breeze—it's like having a personal assistant for all my documents. The collaborative features are a lifesaver, turning team projects into a seamless digital dance. The security measures give me confidence, like having a fortress for my important files. Sure, the pricing can be a consideration, but the efficiency and time saved are well worth it. Navigating through the platform is like a walk in the park, and the integrations make it a central hub for all things document-related. It's not just a tool; it's an upgrade to a smoother, more organized way of handling documents.

Pros:

DocuSign's pros are like a highlight reel of efficiency. Electronic signatures make paperwork a breeze, cutting time and costs. The document review and collaboration features turn teamwork into a digital ballet. Security is top-notch, and the audit trail is a guardian angel for accountability. With DocuSign, it's not just about signing; it's about elevating the entire document experience.

Cons:

DocuSign's cons are like finding a few pebbles on a smooth path. The pricing can be a tad steep for heavy users, and some might feel restricted by plan limitations. While it's user-friendly, the sheer array of features might be overwhelming for the occasional user. Think of it like a sports car—fantastic ride, but might be more than you need if you're just going around the block.

Failure

Comments: Horrible, our business has lost thousands of dollars due to their failure, and they expect us to continue to pay thousands more for the contract they can't hold up their end on. It really is almost humorous how great customer service was initially and how fast and dramatically it changed once we signed the contract.

Pros:

Initially it was a great product with great support...and then. We noticed as a company that our Job Quote closing rate fell dramatically. I started going through all of the sent quotes and noticed that a bunch of them were not even viewed by the customer. Which was weird since most of the customers were excited about receiving the quotes and ready to start their projects asap. When I started reaching out to the ones that hadn't been viewed, we were informed they never received them. The quotes were being delivered to their spam folders and with some, they were automatically being deleted since they went there. When I reached out to Docusign about this, they just ignored me. They kept closing the Case#. I kept opening a new case and they kept closing it. With no response to us. So, we canceled the card that their payment was supposed to come out of. I guess that got their attention....

Cons:

Even though they can't hold up their end of the deal in delivering the quotes to customers, they refuse to let us cancel. We decided to go old school and send our quotes directly from our email and forgo the docusign route. Our acceptance rates have gone right back to where they were prior to using Docusign.

A Must for Anybody Needing Signed PDFs Frequently

Pros:

I used to work in a design firm that required signatures from clients multiple times a day. I first tried to have adobe PDF editor with a touchscreen to do this. This was not for sufficient because nobody liked their signature on the touch screen. It was also very difficult to get a signature when I emailed someone their quote because nobody has a paid version of a PDF editor. DocuSign was a perfect solution to what I needed in that position. It was so simple to create a signature field for someone to type their signature and adjust to their signature. I was using this for when I was with someone in person and when I emailed someone the quote. It was convenient emailing the quote because it is easy for people to understand DocuSign and would get me the quote back faster. It was such a pain before I had it because a lot of people would have to print out the document and then scan it in, which took forever to get the quote back. Most people are familiar with DocuSign and may already have an account, which makes it even easier. This has definitely been one of the best software services I have used to get signatures on PDF documents. The price was well worth the benefit for myself in that position. I would highly recommend this product!!!

Cons:

I did not come across much that did not like about DocuSign except for maybe their customer service. I had to get a hold of them once and it took a while on hold to get in touch with a human. Once I was talking to them though they helped me with my problem.

Poor account/user management, poor bulk signing

Pros:

- The one-off signature process is relatively strait forward - Pretty clean interface - Seems to have a decent API and integrate with other products

Cons:

Speaking as an enterprise administrator, organization/sub-account/user management is a joke. It's certainly an afterthought after the basic product was created. Seems like they are bandaging it together rather than thoughtfully designing a solution that is robust and scalable. Even after countless emails, phone calls, screen shares, etc., basic operations have yet to be completed. Things are only getting worse. It's no wonder the service costs so much, all this money going into support must come from somewhere! Bulk signing is more like generating many single distributions. There's no way to mass void, mass correct, or track status of a single bulk request. Make a mistake sending to 1000 people? You'll need to void 1000 individual envelopes. There's other bugs and un-intuitive design decisions involved with the bulk send that I wont get into here. Other things worth noting - Activating additional sub-accounts forces a password reset for that user - Resetting passwords also requires resetting security questions - Adding an admin to an account does not use a select list of exiting users. Instead, the existing admin must manually type in a name/email address, and if that doesn't match an existing user, a new user is created. I personally ended up with 4 accounts tied to a single SSO email address. The structure is so convoluted, I'm having difficulty explaining it.

One of my favorite electronic signature tool that saves time and environment

Comments: My whole DocuSign experience has been fantastic. I can quickly email agreements and contracts without having to bother about printing or sending them, and they can also be signed electronically using the DocuSign secure signature system, which is fantastic. I use it frequently since we have a lot of agreements files and contract papers to present to our clients and need to examine and sign them, which DocuSIgn has made really straightforward and simple. It also saves us a lot of time and protects the environment by not allowing us to use a pen and paper. DocuSign is one of my favorite tools.

Pros:

DocuSign is my favorite online document signature tool, which I use with all of my clients and team members on a regular basis. We've been using it for a long time and have never had a problem signing documents on the fly since then. My favorite feature is that I can email any scanned copy or pdf to a client or team member and they can sign it digitally without having to print it out. It also has an AI built in that analyzes contracts in real time and provides precise breakdown information. Making agreements and singing them in a completely contactless manner has been nicely implemented here. DocuSign is one of my favorite tools.

Cons:

Although DocuSign is a wonderful online signing tool, it could use some improvement in document management and organization. I wish there was a way to categorize them by category so I know which file is where and can send it out right away instead of waiting for it to be found. But, aside from that, DocuSign is a fantastic tool that doesn't have any big flaws or bugs. It performs as promised, and I use it to sign all of my agreements, paperwork, and contracts.

One of the best in the market

Comments: This software works well once the setup and testing has been completed. We currently use this software and I would not have a difficulty recommending it once it fits the specific use cases you may have.

Pros:

Docusign is simple. Simple to setup and simple to use. Users do not require a high technical knowledge to use it once the process flows are setup properly and the auditing, etc. ensure that it is possible to see who did what and when. This is especially important for compliance, risk management and legal. Takes the burden off of having to physically have a person or multiple persons sign documents, so very practical.

Cons:

Can be challenging for more complex process flows. We found that some process flows were not a good fit for DocuSign and could prove difficult to setup and test. If you have very complex process flows you may need to look at other enterprise level options or contact support for help.

Docusign, the future of all contract signing.

Pros:

In more traditional companies that doesn’t pick up the new innovative technologies, they have piles of paper in the HR office. Not only that it is not environmental friendly and act as fire fuel, it also slow down every single HR process! For example, candidates are required to physically come to the office to sign their contract! This is a complete waste of not only the candidate time, but also the HR team time to do many other things. What I like best about Docusign is that it can be integrated with many other softwares. For us, we integrate it with Greenhouse. Docusign contract will be sent alongside the candidate offer. The can easily request a new one or sign it to start working with the company of the stated effective date.

Cons:

What I least about Docusign would be it requirement to create an account. When candidate receive and would like to sign the Docusign contract, they are required to create a new account which can be tedious. And contract signing is like once or twice every 2 to 3 years, candidates always forgot their password, and the HR team canot help them because Docusign server and accounts are maintained by Docusign. The quality and timely support is not guarantee and the candidate experience might drop down due to the slow support of Docusign. Most importantly, mobile functionality of Docusign is terrible.