Thank you for the feedback and we are happy to hear the product is meeting your scheduling needs. We pride ourselves on our customer service, and it's a primary reasons so many business owners choose When I Work over other options.
We understand your frustration in this situation where you enabled a feature which was underutilized.
When I Work does not change billing settings without the explicit written consent by the Account Holder.
We also email out an invoice to Account Holders for every transaction made to ensure clear transparency.
When I Work's flexible and transparent billing allows businesses to only purchase what they need. For some of our customizations, such as international text support, there is a recurring monthly add-on fee.