17 years helping South African businesses
choose better software
About Schedulicity
Schedulicity is a scheduling app for service providers in hair, beauty, and health & wellness, complete with marketing and payment.
For companies looking for effective scheduling solutions, Schedulicity has a lot to offer. First of all, its simple interface enables easy navigation and rapid adoption.
I am very uncomfortable with putting this information in. It should go back to not requiring payment info or at least integrate with PayPal.
Filter reviews (126)
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Filter reviews (126)
I have utilized online scheduling for over 15 years and this system is the most user friendly of any
Pros:
I have used many other systems and many of them are clunky and difficult to use. My high tech clients and my computer newbie clients alike tell me they appreciate how easy and intuitive the options are. I like that it doesn't require that I take payment or payment information from my clients. I don't want to scare them away when they want to work with me. I like that I can keep track of packages by date so I know when packages have been purchased and what is left over easily. I like that system works well on a phone and on my computer. The staff response rate is incredibly quick and knowledgeable, it also feels personal, like a friend is writing me about the status of my request, not just a down and dirty response. When staff doesn't know the answer, they get back to me fast. Other systems I have used have bugs in the system that they have expected us to get used to. I have only had one time when we couldn't use the system for a very brief period of time in over 5 years of use. Love the fact that we can customize personal time into the schedule easily, and that we can click on it to change individual or series appointments, very useful.
Cons:
I would love to look back on dates for even longer than the system allows - years back would be great. It really has replaced my datebook and I have always been a paper datebook girl but this was too easy too use for everything. I had so many people using the online system that I couldn't keep up with the paper option, it was no where near as up to date as the online system. I would like the date to be more obvious for package purchases than it is currently. You can see when it was purchased in edit, but it's not visible unless you hit that button.
Customer Service is absolutely top notch!
Comments: The customer services has always been SO wonderful! [SENSITIVE CONTENT] was someone who stood out customer service-wise. She was quick to respond and even though my problem was user error on my part, she fixed it in the best way I could’ve asked for!
Pros:
Honestly, you can make this as simple or as complicated as YOU want. Meaning, if you want to use all the features that Schedulicity offers, go ahead! If you want to simply use it just for a scheduling/calendar platform, that’s fine too! I like how I’m not “required” to use all features in order for the software to be utilized. For example, I don’t have to enter a clients phone number if I don’t plan to send them reminder texts. Or, I don’t have to enter in a card number if I use a different software for that.
Cons:
I don’t have any complaints about this software so far!
Once an excellent scheduling and payment processor...now subpar
Comments: The business problems I am solving appear to be those created by using Schedulicity. The 'Rockstars' are friendly, but whoever is in charge really needs to think about R & D and QA. I loved Schedulicity at its inception, now I see very little benefit to using it....unless you call mindless hours clicking on appointments to determine whether or not a session has been paid for each and every session for each and every client.
Pros:
Scheduling is easy from my clients end. Set up was easy. I DID like the ability to quickly checkout clients and track packages. This functionality has had bugs for at least 6 months. Schedulicity has now introduced a new bug, such that on the calendar view, I cannot tell who has been checked out.
Cons:
The number of bugs that are introduced and the absolute waste of time spent on non-sensical aesthetic icons. The lines of the icons became smaller. They got rid of an apple symbol. Who are the ad wizards who decided this is a necessary and useful functionality update? Most users of this product are literate. Most users of this product are seeking ease of use and functionality. Yes, we want it to look nice, but the icons actually look sillier and some poor developers spent time coding for this garbage! Their time could have been better spent fixings the bugs and developing a QA team! Sweet baby J, how can they constantly be updating but not testing for bugs? How can a really great product become so aggravating because millennials wish to spend their energy on the thickness of lines of icons, instead of what actually matters?!
Sashas review
Comments: 10/10 so happy I’ve chose this company.
Pros:
How easy it was to set everything up and my clients had no issue booking their appointments. LOVE THE marketing team absolutely amazing and so informative and nice!
Cons:
I’m not able to add a custom photo in a custom email in a simple way. Like an attachment. Also I’m not sure if this is an option but I have to do touch ups within 6-8 weeks I want their to be an option to hit a button from the date I am at to 6-8 weeks so I’m not sitting there figuring out the weeks haha
Schedulicity Response
last year
Thanks for the great review, Sasha, glad you are here! We don't have the ability to add custom photos to emails yet, but I'll add your vote. And we are working on the rebooking function, I know the week estimators will be a great addition! Reach out to our support at anytime, we are all happy to help!
Alternatives Considered:
Easy to use + Outstanding customer service
Comments: Outstanding customer service. Very helpful and resourceful staff, I always got a prompt and warm response to my inquiries. I felt supported and well cared for.
Pros:
Very simple and intuitive setup process. Super user friendly. Loved the add-on format for selecting the services I needed, not paying for features I wouldn't use.
Cons:
I would have loved to be able to translate all of the automated emails for my francophone clients and be able to offer them with access to their accounts on a French platform but overall I was so satisfied with the product I found it was worth working around this minor issue!
Great value
Comments: Overall positive.
Pros:
This was an easy software to use and set up. It helped us with logistical services around transporting kids from multiple schools to one studio for our after school yoga program.
Cons:
This software was great for the average yoga studio. Easy to use and easy to see roster settings.
Alternatives Considered:
Started out great
Pros:
Ease of use for scheduling as a budding business
Cons:
Long after we cancelled somehow new clients were able to book and showed up for appointments they didnt have or schedule
Schedulicity Response
last year
Thanks for the review, Ashley! Sounds like you were moved to the free account instead of cancelled. If you are still having troubles with bookings let us know at [email protected], we can look into that for you!
Learning Curves
Comments: Schedulicity has been great to work with. The customer service's willingness to have conversations about features that are not currently offered and work towards current solutions to find what can and will work has been outstanding. The software allows for ease of use. They acknowledge where they are not meeting expectations and work diligently toward a resolution. The customer service engagement
Pros:
In the short time that my business has used Schedulicity, I have found their customer service to be top notch. Their online chat feature allows for fairly quick response, and each time I have had a question, or cannot find what I am looking for, the representative has been helpful, kind, and brought a little levity to the conversation. Adding classes and appointments is a smooth process, and the capability to have multiple staff and appointment types with individualized schedules is easy to navigate.
Cons:
There is not a reports feature that allows you to easily navigate the different services and their percentage of income. There are somethings that you cannot do from the app, only on the computer. You cannot easily have a stand alone sale without an appointment. The card readers are not consistently reliable-they are hardcore working on this and it keeps getting better! No way to hide services from clients.
The Defined Scheduling Platform for Enterprises.
Pros:
Schedulicity has suitable measure that brings appropriate scheduling, and the formation of of proper communications structures is something the vendor has done.
Cons:
Schedulicity has an inclusive option, that allows businesses have the valuable scheduling measures.
Schedulicity is Simple Scheduling Software
Comments: Every day laid out for me just how I wanted, no confusion, immediate notifications. Can't ask for more.
Pros:
SO easy to use, everything is laid out simply and thoughtfully. They clearly gear their product to their appropriate audience and that is much appreciated. When I worked in the beauty industry, all I wanted was to deal with my clients, not spend time on over complicated apps or scheduling software. Schedulicity allowed me to do just that.
Cons:
The problem is not with THIS software, the problem is with the over abundance of salon and spa scheduling software. There are literally hundreds to choose from and no real industry staple. My vote for the standard is indeed, Schedulicity.
Alternatives Considered:
Over 5 Years...
Pros:
The features that were introduced more recently.
Cons:
Inability for clients to add identical schedules to book classes all at once. For example, a client attends a class that is MWF 6A every week. They should be able to book their classes in advance rather than going back and forth after rsvp'ing. More theme options to identify your brand. Ability to add your own branding and images into email marketing, instead of using the same themes provided over the years. An image upload would be ideal.
Alternatives Considered:
Served its purpose
Comments: Great experience. Great program. Excellent customer service. Just outgrew the program
Pros:
It was an easy program to manage and for patients to use.
Cons:
It was lacking some features I needed, such as online scheduling and insurance billing options.
Customer Service is outstanding
Comments: OUTSTANDING. Customer Support is amazing.
Pros:
Schedulicity is outstanding when it comes to customer service. Any time I have had a question the response is immediate. The [SENSITIVE CONTENT HIDDEN] of the company and all of the staff truly appreciate their customers. When we had a Corona Virus shut down, we were not charged for services. I recently spoke with [SENSITIVE CONTENT HIDDEN] (rockstar) who helped me with my situation. I am so impressed by this company and I have worked with other scheduling companies in the past.
Cons:
Yes, I wish they could let you know the open rate on emails sent to customers. I also think there are ways that other companies allow you to sell product online.
Overall, OK
Pros:
Great for clients to use and rebook, and to customize to my own needs in a system
Cons:
Unable to offer add-ons to services., and there are so many other systems that allow you to do this, and it’s an integral part of my work
Schedulicity Response
2 years ago
Hi there, Kaitlin, I appreciate you swinging by and leaving us a review, and also letting us know what we're missing. I love hearing that you, and your clients are finding us easy to use. As for those add-ons, I hear you and will share with my team that you'd like to see a true add-on feature. I understand how important this is to your work. Having said all that, we do have a feature called Promotions. I see businesses using this for add-ons that don't have a time/duration tied to them. If that's something that might be of interest to you, please reach out to me at [email protected]. Thank you again, and have a wonderful day!
Click to chat w/ Mikayla
Comments: The support staff was amazing. I’m doing my best to utilize all of the options schedulicity offers. I had a few questions, all of which can’t be super easy to answer via chat. She did a wonderful job and really impressed me. My experience with support staff solidified my dedication to using the schedulicity software! Thank you!
Pros:
I was nervous because the click to chat response was not immediate, but when support staff from schedulicity got back to me I was so pleased! She answered my questions and then some! So friendly and so efficient!
Cons:
Only that the click to chat had a longer response rate than I was use to!
Caring, thorough, great listeners, want to help
Comments: I stay organized and have a way to color code various different types of calendar events.
Pros:
Seems easy to use to meet my current needs in terms of using the calendar features. That is my main use at this time.
Cons:
The calendar does not have a feature to repeat an appointment entry on a yearly basis. Hence, I can not use this calendar system to enter in birthday reminders that obviously occur on the same date each year.
Schedulicity makes appointment scheduling easy
Comments: It has been great since I first started using it in 2013
Pros:
Very simple and easy to use. Also besides scheduling I can send out newsletters and set up classes
Cons:
There really aren't any cons. It was cheaper until this year and I don't need to use all the features so I wish there were different price tiers.
Works great.
Comments: Been great to use as a booking site. No real problems over the years using it.
Pros:
-easy to use -many different groups/types of business using it -GREAT customer support -good feedback from my clients using it.
Cons:
Can be a little difficult to use some of the features, from the point-of-view of the administrator.
So good!
Pros:
Very easy to use and super intuitive. Great for anyone nervous about letting go of their paper calendars!
Cons:
Sadly, it currently does not allow for the integration of a payment system. This means I one extra step for clients.
Great But...
Comments: Everything I need is here but one small issue of the add-on choice to services.
Pros:
Everything, from booking for owner and clients, app accessibility, being searched by other looking for my service, checking out through the appointment is huge for me. Easy to use and track. Love the reports that I need and use and once again simple to follow. & so much more.
Cons:
There is no option for providers such as Nail Tech to be able to pair add-ons to their services. Becuase of this one and small reason I am unable to use this system.
Schedulicity Response
6 years ago
Danielle, Thanks so much for your glowing review! I did want to let you know that we do have 'suggested services' as a feature of our Advanced Marketing Option. It will allow you to suggested up to three additional services when your clients are already booking a particular service. If you have questions about that, please send an email to [email protected] and they'll take care of you immediately. Cheers
Small Business stars
Comments: I loved schedulicity and did my clients. Super way to book an appt on the spot! Customer support was quick and speedy in response.
Pros:
Great for small business
Cons:
Doesn't support retail
Scheduling Haircut
Pros:
This is a very simple software used by my haircut salon. It is very straight forward and easy to navigate. I would highly recommend it to other companies that are wanting to simplify their scheduling processes for their customers.
Cons:
I don't like how when you want to go back to change a part of your appointment Schedulicity will sometimes erase all of the appointment details. This would be a super great thing to fix that would make this software easier for the user.
A great option for smaller yoga studios or yoga teachers
Pros:
Schedulicity is great for me because I run classes out of my house and don't want to spend a lot on scheduling software. I can take payment, apply pass and create packages.
Cons:
The software is appointment focused and I wish there would be more focus on making the class and workshop options the main focus.
Schedulicity Response
6 years ago
Jennifer, You're in luck! We're planning on releasing a number of new Class and Workshop scheduling upgrades the 2nd week in December! You'll soon be getting waitlist functionality, online waivers for new clients, group booking, and alerts for statuses of clients accounts. If there's anything else you would like to see, please feel free to email [email protected]. I'll make sure they're looking for your input. Cheers! Michael
Schedulicity Review
Comments: The main thing we need was to offer our members and customers to register for sessions and classes online. Schedulicity provided an easy tool to create and business platform and share it with members to login and register. Tracking attendance was also a nice added aspect as well., but the price soon reach well over after adding the other features.
Pros:
The account was easy to set up publish the business. Allowing access for customers and members to login and register for classes and sessions was very easy to do.
Cons:
The one thing was the added features costed more money for each feature. After a well integrated app for business, the monthly cost racked up a larger sum.
Make appointments for the entire family
Pros:
I use this application to make appointments for hair or other body services for my family and teenage daughter. Can see all available appointments for a few months out. Its great for planning
Cons:
No complaints from me or my family on the usefulness of this application