Rentec Direct Reviews

Easy and Integrated Property Management

Comments: I mentioned a few specific items on my "wish list" and customer service was able to explain options to accomplish them on the first call. That saves a lot of frustration and wasted customization time. Small and limited staff companies will love the financial and management integration that saves time and money.

Pros:

I had a list of items applicable to my specific circumstances, of course. I used this to compare software, so that I knew these would be accommodated, then on to the functionality. Like many of us, I didn't want a difficult system for my clerical help. At the same time, the integrated accounting and background/credit checks were good matches for our needs and money-saving, to boot.

Cons:

The setup for properties and their perimeters takes some time, but all systems require it. The first, general setup did give us an opportunity to look at our policies and procedures overall, which is important to do, especially when switching to a new system.

Great value

Comments: Overall, this is a really great program. Cost is low, customer service is responsive, and there are a lot of capabilities. So far, it seems they continue to add new features and improve, which is a great sign for future growth. I would definitely recommend them, and I'm happy so far.

Pros:

Easy to set up and pretty easy to use. Most likely, the confusion sometimes has more to do with my accounting abilities than the software itself. Customer service is very quick to respond, which is great, although not the friendliest. They seem to work to continue improving, which is important. They recently added a co-renter option for portal access, which is fantastic, and I'm so happy they added that. We have only had the service a month or two, but so far, we are pleased.

Cons:

Like I said, customer service is responsive and quick, but not the friendliest, but they get the job done & that's most important. I feel like there are some functionalities that I feel would be pretty standard, yet Rentec doesn't have the feature. For instance, you have to do a work around for multiple property owners, but it doesn't really help much. Reporting functionality is lacking. There are a good bit of reports, but some that should be standard are not available. I also do not like the way ACH is reported, because you have to do a little digging to find out if payments went through or just trust it's working. However, technology, as we know, does not always work properly, and I hate to just leave it to chance. Although, this is probably more of an issue with Forte, who processes the payments, than Rentec. However, Rentec did partner with this company, so it's basically lumped in together.

good for the money. A good starter software

Comments: It's mixed. I think it is a good product but sometimes it feels like they fired their engineer who built it and the people left dont know how to fix major problems.

Pros:

The price is good and it works....just not smoothly. It is like working on an AS400 from the 90's

Cons:

For years I was promised fixes, now they have rolled out a new version that has it own set of glitches on top of the old ones. Support is always delayed, phone is never answered. (In five years no one has ever answered the phone) You have to text or email, response time can be an hour to a day. Sometimes i feel like they dont here my issue and send responses based on keywords they heard

Perfect for beginers

Comments: I would recommend this to anyone with less than 100 properties.

Pros:

We used this product for a few years when our property management company was just starting to grow. It was great in the beginning because it got everything out of excel and quick books and onto a property-oriented platform. The reports were excellent. The program was extremely user-friendly.

Cons:

We ended up changing to another program when we grew out of Rentec Direct. The program only allowed you to deposit ACH payments into one account and that was an issue for us.

Awesome help

Pros:

This software is very easy to use, and it offers all that I need to make managing our properties easy. The customer service and tech support is amazing. The support team has been very helpful several times in guiding me through some of the technical aspects of the software that have made things run more efficiently for our daily flow. I felt very capable of using this software after having the training provided over the phone.

Cons:

There are a couple of things that I would like to see Rentec Direct offer in the future. However, I love how it has a suggestion area which lets me know that some improvements or upgrades are in the works or are being considered.

I love their customer support!

Comments: I've been a client of Rentec for almost 4 years and what stands out about them to me is their extremely helpful customer support. Special kudos to both Kathryn and Kevin who have helped me accomplish everything I need using their software. Whether I call or email, it seems like I get answers right away. Aside from the software being super easy to learn, I've really enjoyed all the features they've added over the years. It seems like every time I login there's something being improved.

Pros:

The software is easy to learn for both me and my assistant. We were able to get up and running using the software in days, and that included bringing in all our data. The staff at Rentec was also tremendously helpful in getting it all imported.

Cons:

The video training material is a bit dated, but still useful.

Blows our old platform away !

Comments: Overall positive, still needs a little tweaking.

Pros:

Built in marketing tools (website). Right-priced screening tools. Accounting features.

Cons:

1. Asking someone to "Apply now" (from just the pictures) is a bit intimidating for many prospective tenants. There should be button for "request more information, and maybe "for a faster response answer these questions". Basically looking to have them fill out a brief questionnaire before actually applying with social security numbers, kids names, etc. So for now I'm using the "apply now" button as a questionnaire, and still have tenants completing paper (full) applications (after viewing property). Would love to be able to do BOTH online. 2. It was not immediately clear that we needed to set a fee for credit cards. In our first month a bunch of tenants saw no fee for the credit card, so we got charged a bunch of fees we did not intend to pay! 3. In addition to rentals, we do some fix/flips and some fix to hold. It would be awesome if there was a way to track ONLY capital expenses for a property

Rentec Direct is very user friendly and support is always available and excellent!

Comments: I would have and HAVE recommended RenTec Direct to other Property Management Companies.

Pros:

RenTec Direct Software is extremely user-friendly and so easy to use. I am not very computer literate and I was able to teach myself the program. When I have a problem or question or something out of the ordinary comes up I just call support team and is there so helpful, friendly and personable. That definitely helps when your stressed and need help with your software!

Cons:

There are a few things that I would change regarding some of the reports, however, they have been adding and changing things daily so I do not really have many cons.

This company is amazing

Comments: I have used them for 9 years. I would recommend them to anyone.

Pros:

The software is easy to learn, use. The people are very nice. Very good for the money. They have thought of everything.

Cons:

Online payment could be easier to use. The app for the phone should be for managers as well. Pay checks should be easier to do.

best and amazing cloud-based document management software

Comments: Overall, I rate this software 4 rating. I recommend this software for all users

Pros:

I love this software because it enables easy collaboration between team members. Multiple users can access and work on the same documents simultaneously,

Cons:

I haven't encountered any setbacks using this software

We have outgrown Rentec

Comments: We have been using Rentec for over 5 years. We have over 600 units on Rentec, both multifamily and retail. We started out as a small company and now have about 30 employees. I was a huge, avid fan of this software when we were smaller, but the lack of controls as we have grown larger now outweigh the positives. There is a very limited amount of control for user access. Basically a user has access to everything or read only access. It is very difficult to control process and data integrity throughout a larger organization. If you are a smaller company starting out, this software is fantastic. If you have more than 5 or 6 people in your data, you can't control the data quality because everyone has access to everything. No way to lock anything down, or create user levels of access. I have been asking Rentec for this change for over 2 years. We are now shopping for different software.

Pros:

Great functionality for smaller companies and number of rental units (4 or fewer employees) Easy to use to get the basics started

Cons:

If you plan on growing past 5 employees, consider something else. Not enough controls for various employee access/restriction to appropriate data/pages. Customer service used to be great, has slowed considerably in the last 2 years. The company has gotten a lot larger, and thus don't listen as well as they used to. Make sure that the software meets your current (and future) needs. Don't expect major changes. Small rollouts of capabilities do continue to happen.

Save yourself. Try anything else.

Comments: I would rather stick something sharp in my eye.

Pros:

The last version was half way decent. New version was convincingly bad and didn't solve any of the old issues.

Cons:

Everything since the "update". They improved on WORSE.

Best Customer Service ever!!!! Great Product.

Comments: I shopped around for different software. We decided on this because it was affordable and seemed to be compatible for my size company. Their customer service is the best hands down. They are quick to respond and patient. They also implemented a new Chat service which is fantastic!

Pros:

It streamlines so many things for me. There is a bit of a learning curve as with anything but you have their total support to get you through it. Whether it be email, phone, chat or their knowledge base.

Cons:

Each state handles some things differently and so in some situations I have to manually do things and it can't be automatically set up.

Amazing Software Package

Comments: We just recently selected Rentec Direct for our rental company management software selection. Rentec has been wonderful to work with from the initial point of contact regarding software questions prior to our subscription and as we continued to move forward with the set up and use of the software. [SENSITIVE CONTENT HIDDEN] with Rentec has been very prompt to reply and provided very informative assistance and training so that we can begin use of the software. We initially were in search of a company that could allow us the ability to perform credit and background searches on prospective tenants. We ended up with a program that offered much more! It has the ability to assist with complete leasing management from the application stages to collections of rent, and report tracking and management features. [SENSITIVE CONTENT HIDDEN] has been on stand by to assist with all steps of Rentec features as we progress with our use of the software. This is our first apartment building to own and manage the leases of the property and Rentec will be an amazing asset to ensure its success.

Pros:

The many features that Rentec has bundled into one package making the management of our apartment leasing streamlined and easy. Excellent customer service and hands on training!

Cons:

At this time we have no dislikes with the software.

Great Software

Pros:

Program is very easy to use. I used quickbooks for my rental property accounting and then a combination of paper, Word and Excel to keep track of everyone.With 50 units, I really needed something to keep better track of my tenants. It takes a while to get everything set up, but once you do everything works together seamlessly. I now only need to enter things once and not use multiple systems. The customer service is Amazing!! When I have questions they email me back within a couple of hours and have the answers I need. I haven't moved my website to Rentec yet, but I plan to soon.

Cons:

Haven't really found anything that I don't like yet. The only thing I would change would be the deposit slips. I don't like that they don't print each check individually on them, just the total amount of deposit.

Awesome Inexpensive Product

Pros:

After purchasing my second two unit, I decided I needed a program to keep track of everything and started searching online for something to use. Rentec Direct was free to use, so I tried it. It is an awesome program! I have too many units for the free program, however, I have no problem paying to use it as it is that good. What I like best is that Rentec Direct continues to make changes resulting in a better product.

Cons:

My only suggestion is that under the payment type drop down window, direct deposit needs to be added.

Great Product

Comments: I love using this software to manage our properties. Super intuitive and quite robust. They seem to be constantly adding features too! I especially like the tenant portal and automatic reminder notices. Credit card and ACH processing is very convenient for tenants which helps keeps things current. The customer support is fabulous. They are extremely knowledgeable and always quick to respond to questions. I especially love that the software is in the cloud, so support can look up our account in real time, and fix any issues.

Pros:

Super easy to use. lots of tools to communicate directly with tenants. Reporting is great.

Cons:

I wish there was easier mobile access. It's a little hard to use the messaging feature on a phone. It would be great if there was a way to add additional email addresses and mobile phone numbers so I could communicate with multiple tenants within the same unit.

Rentec Review

Comments: Very Good

Pros:

Basically most everything. Software is great and very comprehensive. The support is very good as well.

Cons:

The only thing I have run into that has been an issue is that when I generate a report, then select to send that report via the email icon to an email address, I do not have any record showing I sent that to the address. No copy of that email anywhere in Rentec. I can check a box to copy the mail to myself when I send it, but when I get it, it does not show it sent to the other email address, just to me. Rentec support suggested I send the copy of the report out of my own mail account so I have the record. I can do that, but it is more time consuming. Not a big deal, but just wanted to give you the feedback.

Time consuming & geared for others

Comments: I was really hoping for more. I am somewhat satisfied so far, but the software could use updates more rapidly than the current course for its age. The people are very friendly & helpful, but the software is what it is.

Pros:

Everything in one place (almost) Landlord & Tenant portals Easy to share info with other coworkers Summary page is the best thing going!

Cons:

Hard to master Accounting can be confusing No budgeting available Not cost effective to sign up multiple bank accounts if you run multiple clients with single family homes separately Some items don't make sense - i.e. property manager info has to be associated with marketing, rather than a general inquiry line, which we use for all properties, regardless of manager Finding the right page can take a few clicks sometimes

Couldn't ask for a better solution for our business.

Comments: I'm consistently impressed with Rentec Direct's support and products. When we signed up it was to just do one tenant screen, but we found out they also have a complete software solution for managing our portfolio of properties. I used to use Quickbooks but after using Rentec's accounting tools for just a week I was sold because Rentec is so much easier. The other things that I really liked about this company is they tell it like it is. Their pricing is straight forward and they don't hide anything with hidden fees. Every time I contact their support, they are always friendly and very helpful too. I've called a few times now getting setup and I always get an English speaking rep who really knows their stuff.

Pros:

Better support than I've ever experienced with any company, EVER! The software was really easy to learn. No term contracts, I like that.

Everything I needed

Pros:

It was easy to set up, and it's easy to use. I can easily pick and choose how much or how little of the program elements I want to use. It has plenty of report and tracking options, and provided lots of room for growth.

Cons:

Really don't have any complaints. I wanted a way to compare properties profitability to one another and it doesn't do that. But I don't know that any of the rental property software out there does.

Everything I need and things keep coming I didn't know I need.

Pros:

I like that everything is right there. The price is very reasonable and this application includes all of the items the very expensive programs include. The customer support has been incredible these last six years and they keep adding things that really help.

Cons:

Strictly operator error, I forget my log in from time to time. Seriously, I haven't found anything I'm unhappy with.

Customer service is adequate but can be improved

Comments: I love the software it has simplified my business, but I think a thorough training of how the software operates would be extremely helpful

Pros:

The customer is courteous and responsive once you actually talk to the right person. When I set up my account I scheduled a time for someone to walk me through the process of how the software operates.

Cons:

The person that walked me through my software training was a substitute for the lady that was assigned to assist me and she was booked for that particular day and time. The substitute did an adequate job explaining the software, but my partner and I would have preferred to wait for the main software trainer.

Rentec Direct- Changing the Way to Manage your Property

Pros:

Rentec Direct is an intuitive and easy software that allows laypeople to keep track of all income and expenses related to one or many properties with multiple tenants to manage. If you need to speak with someone when one of those 'irregular' situations with your properties, Rentec is always there at the phone ready to walk you right through to a solution. Rentec Direct updates and adds more features that will automatically load into your existing software. And at the end of the year when it's time to pay your taxes, Rentec Direct will print out the reports it used to take you over a week to sort out.

Cons:

What's not to like?

Great product, very user-friendly, terrific customer support!

Comments: We got Rentec Direct for our Property Management department about 3-4 years ago - it was so easy to set up and get started with extremely intuitive and easy to use, great features and functionality and if you ever need them, the customer support folks are top notch and very knowledgeable and friendly. They have a "Knowledgebase" built into the software program that actually answers the majority of the questions you might have and it walks you through how to set everything up. Even those of us who have never used YARDI or other PM programs were able to pick it up right away and use it in on day 1.

Pros:

Easy set-up and user-friendly, great Knowledgebase and customer support.

Cons:

none, really