--- description: Learn more about Successware price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Successware Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [Successware](/software/118860/successware21) # Successware Canonical: https://www.capterra.co.za/software/118860/successware21 Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/118860/successware21?page=2) > Service industry software to manage dispatching, customer information, accounting, agreement management, invoicing, sales leads, etc. > > Verdict: Rated **4.1/5** by 77 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Successware? Companies in the residential HVAC, Plumbing, and Electrical businesses with anywhere from 8 to over 100 technicians. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 77 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Successware - **Location**: Clarence, US - **Founded**: 1995 ## Commercial Context - **Starting Price**: US$190,00 - **Pricing Details**: Please contact Successware directly for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Alerts/Notifications - Billing & Invoicing - CRM - Contact Database - Contract/License Management - Customer Database - Customer Management - Dispatch Management - Electronic Payments - Electronic Signature - Equipment Tracking - GPS - Inventory Management - Invoice Management - Job Management - Job Scheduling - Maintenance Scheduling - Mobile Access - Mobile App - Online Time Clock - Payment Collection in the Field - Payment Processing - Photo Capture - Quotes/Estimates - Real-Time Updates - Routing - Scheduling - Service History - Technician Management - Time Tracking - Timesheet Management - Work Order Management ## Integrations (4 total) - CompanyCam - Dropbox Business - Podium - QuickBooks Payroll ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Field Service Management Software](https://www.capterra.co.za/directory/10009/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.capterra.co.za/directory/10009/field-service-management/software) - [Service Dispatch Software](https://www.capterra.co.za/directory/30059/service-dispatch/software) - [HVAC Software](https://www.capterra.co.za/directory/30107/hvac/software) - [Plumbing Software](https://www.capterra.co.za/directory/30673/plumbing/software) - [Electrical Contractor Software](https://www.capterra.co.za/directory/31006/electrical-contractor/software) ## Alternatives 1. [Synchroteam](https://www.capterra.co.za/software/129634/synchroteam) — 4.4/5 (95 reviews) 2. [Jobber](https://www.capterra.co.za/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.capterra.co.za/software/153475/fieldpulse) — 4.6/5 (411 reviews) 4. [mHelpDesk](https://www.capterra.co.za/software/77264/mhelpdesk) — 4.3/5 (823 reviews) 5. [Kickserv](https://www.capterra.co.za/software/122541/kickserv) — 4.4/5 (387 reviews) ## Reviews ### "SuccessWare21" — 4.0/5 > **Lynn** | *27 September 2018* | Package/Freight Delivery | Recommendation rating: 8.0/10 > > **Pros**: We've been using SW21 for a long time, almost 20 years. It's great that it does everyone in one system\! > > **Cons**: The look is a bit outdated. it's difficult for new people to learn > > We have continued to use the software for a long time. They listen to our enhancement requests (especially support team, which is appreciated). Customer service support at times has been a bit short and come across like we should know what we don't and be a bit snippy about it with an attitude "You don't know that? or why are you doing it that way?" ----- ### "Essential Product" — 5.0/5 > **Kim** | *23 June 2022* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: As of writing this review, they are implementing and migrating users to the Successware 2.0. It will be even more user friendly than previously. It will allow our technicians to present more to the customer and make more notes for the back office staff in a more timely and easier manner. > > **Cons**: I would like to be able to merger our Excel version of our price book directly into Successware. I am not sure if that would be possible. > > We have thousands of customers, there was a time were we had to keep paper records of every job. Now, the technicians have all the customers information at their fingertips, out in the field, right there on the job. ----- ### "Try it you will love it\!" — 5.0/5 > **Judi** | *14 August 2019* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Almost intuitive software. Adore spell check\! After 16 years using the historical data is amazing. Can find answers before clients even know how to ask. Have work history for years of reference. Can roll all the location history over to new owners of properties. Easy to edit and make changes. > > **Cons**: I have to manually move jobs on the dispatch board job by job...I'd like to be able to highlight and move jobs not done for the day to next day so I don't lose them 'in the past' and wonder did we get that job done. Technicians have difficulty understanding the difference between a job number and a call number...but that's an education issue. > > Prior to Successware21 we were hybrid QuickBooks and paper. Very small company struggling to get it together. Successware21 made it possible to achieve the business success we risen to...could never have done it. CPA complains occasionally but he understands my joy is with the front end of the system....would never ever go back or to another software program. Aint broke not changing. ----- ### "Poor Review" — 3.0/5 > **Mark** | *21 August 2019* | Consumer Services | Recommendation rating: 2.0/10 > > **Pros**: Full service software that had accounting function integrated > > **Cons**: obsolete, the software is dated. Virtually impossible to find a unicorn that already knows how to use the software, and cost a lot to constantly train. The mistakes made from lack of training are costly, and there is virtually no real training available worth a dang. The training portion is a scam, better to pay and force someone to read the dang manual. > > I would not recommend this company for any plumbing or AC company to use. Only forced to by the scam of the franchise partnerships it made because it gave franchise visibility into the franchisee. compared to modern software with vision and progression, the software is not worth the money. ----- ### "SuccessWare Fan" — 5.0/5 > **Devry** | *22 August 2019* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I really enjoy the enormity of the software program and that is all inclusive to every aspect of our industry. > > **Cons**: I don't think there is anything that I personally don't like about SuccessWare. What I think some companies find is that due to the enormity of the program and the way that everything flows together if they don't stick with it or are not confident in their training it can be very easy to become frustrated. So the very thing that I love most about the program is also what I feel people find the most difficult. I guess if I could come up with something I wish had a tiny bit more flexibility it would be the Agreements. I do wish they were a bit more editable after they were activated. One other thought and it is not a con, but the way we can access location documents would be kind of cool if they implemented that same thing with the payables and we were able to connect and view payable invoices too. > > SuccessWare allows us to run all aspects of our business in one central location. It is the centralized mother ship of our company. It is so convenient to have everything in one place. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/118860/successware21?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/118860/successware21) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data