--- description: Learn more about New Relic price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: New Relic Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Application Performance Management Tools](/directory/30208/application-performance-management-software/software) > [New Relic](/software/118128/new-relic) # New Relic Canonical: https://www.capterra.co.za/software/118128/new-relic Page: 1 / 9\ Next: [Next page](https://www.capterra.co.za/software/118128/new-relic?page=2) > New Relic is an observability platform offering monitoring, debugging, and AI tools to enhance a business's technology stack. > > Verdict: Rated **4.5/5** by 195 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses New Relic? Small to large businesses in the retail, healthcare, media and entertainment, startups, nonprofit, and public sector. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 195 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: New Relic - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$10,00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Sign up for free access with our perpetual free tier and 100 GB/month of data ingest included. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, Netherlands, New Zealand, Singapore, Sweden, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Anomaly Detection - Audit Trail - Availability Testing - Bandwidth Monitoring - Baseline Manager - Collaboration Tools - Continuous Deployment - Continuous Integration - Customizable Dashboard - Dashboard - Data Security - Debugging - Deployment Management - Diagnostic Tools - Drag & Drop - Event Logs - Graphical User Interface - IT Monitoring - Incident Management - Incident Reporting - Integrated Development Environment - Log Analysis Software - Log Collection - Monitoring - Multi-Language - Network Analysis - Network Monitoring - Performance Analysis - Performance Management - Performance Metrics - Performance Monitoring - Predictive Analytics - Process/Workflow Automation - Query Analysis - Real-Time Monitoring - Reporting & Statistics - Reporting/Analytics - Resource Management - Root Cause Analysis - Search/Filter - Simple Network Management Protocol (SNMP) - Task Management - Third-Party Integrations - Threshold Alerts - Uptime Reporting - Workflow Management ... and 4 more features ## Integrations (144 total) - AWS AppSync - AWS CloudFormation - AWS CloudTrail - AWS Elastic Beanstalk - AWS Glue - AWS Identity and Access Management (IAM) - AWS IoT - AWS Lambda - AWS Personal Health Dashboard - AWS Step Functions - AlertOps - Amazon API Gateway - Amazon CloudFront - Amazon Connect - Amazon DocumentDB ... and 129 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Application Performance Management Tools](https://www.capterra.co.za/directory/30208/application-performance-management-software/software) ## Related Categories - [Application Performance Management Tools](https://www.capterra.co.za/directory/30208/application-performance-management-software/software) - [Website Monitoring Software](https://www.capterra.co.za/directory/10021/website-monitoring/software) - [Server Management Software](https://www.capterra.co.za/directory/10019/server-management/software) - [Server Monitoring Tools](https://www.capterra.co.za/directory/32713/server-monitoring/software) - [ALM Software](https://www.capterra.co.za/directory/30525/application-lifecycle-management/software) ## Alternatives 1. [ManageEngine Applications Manager](https://www.capterra.co.za/software/172323/manageengine-applications-manager) — 4.6/5 (255 reviews) 2. [Site24x7](https://www.capterra.co.za/software/168192/site24x7) — 4.7/5 (344 reviews) 3. [ManageEngine OpManager](https://www.capterra.co.za/software/168854/manageengine-opmanager) — 4.5/5 (257 reviews) 4. [Datadog](https://www.capterra.co.za/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews) 5. [PRTG](https://www.capterra.co.za/software/21581/prtg-network-monitor) — 4.6/5 (254 reviews) ## Reviews ### "Does a very comprehensive job of monitoring." — 5.0/5 > **Ash** | *29 September 2025* | Broadcast Media | Recommendation rating: 8.0/10 > > **Pros**: Its very comprehensive with many options and senarios available for monitoring performance and speed. > > **Cons**: Some of the monitoring options are hard to setup. Some options have a higher learning curve and require more intergration into your application. > > Overall its a value and makes monitoring much easier with a wide variaty of options and metrics. I have it connected to Ops Genie as well for a full solution ----- ### "New Relic like a pro" — 5.0/5 > **Satish** | *26 May 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Its Visual representation is very easy to understand. All monitoring features are included like APM, Brower, synthetic, Infra monitoring. > > **Cons**: New feature which is Ask AI is not giving solutions real time. It only provides data respective to new relic documents. > > Its very powerful monitoring. It has capacity to monitor massive amount of data. In our organization we are monitoring nearly about 1000 servers. ----- ### "New Relic can do anything but is hard to get going with" — 4.0/5 > **Verified Reviewer** | *21 August 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: New Relic is a very expansive product that can do so so much. It really can cover the capabilities of multiple other products. > > **Cons**: I found it very hard and complicated to get started without training. I found I got lost in the UI often and the terminology was confusing. It took a lot of training to figure out how to use it properly. > > I have used New Relic since 2016 but only in the last few years I set up the product and used it more extensively. ----- ### "Great tool for quickly monitoring performance across your infrastructure" — 4.0/5 > **Mark** | *23 October 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: New Relic is great for quickly seeing trends and changes across databases and applications. It is easy to identify problems with performance or load and quickly get to the root cause or at least a step in the right direction to help solve your problem with your infrastructure. It can also be customised to pull in the relevant information. > > **Cons**: We did not find many drawbacks with New Relic aside from the cost which is a little high, it does exactly what it says in and a straightforward way while allowing for customisation. > > Overall,New Relic is easy to use straight off the bat, it can be easily integrated with other solutions and has easy to setup thresholds to provide alerting to the relevant people and teams. ----- ### "New Relic Review - Experience from Morningstar" — 5.0/5 > **Ruchika** | *25 July 2025* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Tech support, easy to use, user friendly. I like how New Relic provides deep visibility into applications and infrastructure through one unified platform. The real-time performance monitoring, powerful alerting, and customizable dashboards make it easy to detect issues quickly and maintain reliability. I also appreciate the ease of integration with cloud providers. > > **Cons**: The incidents do not auto resolve instantly specially for process monitoring. When there are same alerts from different conditions it is not smart enough to not open a separate incident. Occasional Lag: Rare delays in metrics during high load. > > Overall, my experience with New Relic has been very positive. It offers comprehensive observability across applications, infrastructure, and synthetics, enabling quick detection and resolution of performance issues. However- need some fixes in UI bugs/glitches. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.co.za/software/118128/new-relic?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/118128/new-relic) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data