18 years helping South African businesses
choose better software

Patriot Payroll Reviews

4.8 (3,531) Write a Review!

About Patriot Payroll

Basic Payroll: $17/mo + $4 per employee or contractor. Full Service Payroll with tax filing: $37/mo + $4 per employee or contractor.

Learn more about Patriot Payroll

Pros:

The automation is useful - integration into QuickBooks. Calculations of payroll, automatic handling of tax filing and tax payments are a joy.

Cons:

Frustrating to have a long delay - "bank days" from entering payroll to pay date/direct deposit. Since all electronic transactions, makes no sense that weekends are excluded in that timeframe.

Patriot Payroll ratings

Average score

Ease of Use
4.7
Customer Service
4.8
Features
4.7
Value for Money
4.8

Likelihood to recommend

9.3/ 10

Patriot Payroll has an overall rating of 4.8 out 5 stars based on 3,531 user reviews on Capterra.

Have you used Patriot Payroll before?

Share your experiences with other software buyers.

Filter reviews (3,531)

Hadasseh
Hadasseh
Human Resources in Nigeria
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Patriot Payroll

5.0 last year

Comments: My overall experience with Patriot Payroll has been positive. The software streamlines payroll processing, it simplifies tax compliance, and offers user-friendly features. It customer support is reliable, and it's particularly well-suited for small businesses seeking an efficient and cost-effective solution for managing payroll tasks.

Pros:

what I like about patriot payroll, it is time saving, user-friendly, cost effective and Tax compliance

Cons:

I observed Patriot Payroll lacks advanced HR features like performance management and benefits administration, making it primarily suitable for basic payroll needs.

Christos
Owner in US
Restaurants, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Satisfied Customer

4.0 4 weeks ago New

Comments: Customer Service is usually quick to help

Pros:

Easy to enter weekly payroll and not have to click out of screens multiple times.

Cons:

Reporting is not very user friendly, wish I could sort by pay weeks for reporting rather than pay date. Not all employees always get paid on the same day.

Fernando
Administrative in Spain
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Patriot Payroll makes payroll a breeze with its easy setup and user-friendly interface.

3.0 4 months ago

Pros:

I love how simple and straightforward Patriot Payroll is to use. It saves me so much time!

Cons:

I wish Patriot Payroll had more robust reporting features, as the current options are somewhat limited.

Lisa
Finance and Compliance Officer in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent software!!

5.0 4 months ago

Comments: Our company has used Patriot payroll for the last five years and love it!! We are adding the accounting services very soon. Their stuff is knowledgeable and always friendly. Patriot has made the process of setting up, reporting, and managing payroll super simple. Don’t look anywhere else for a solution.

Pros:

Simple interface, easy to use, and knowledgeable personnel when calling to get help.

Cons:

Cannot schedule a recurring payroll or multiple weeks at a time.

Sandie
Owner Realtor in US
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

YOU'LL LOVE IT

5.0 2 months ago

Comments: After a short learning curve, it is a valuable tool with helpful staff when I am stuck or have a question.

Pros:

It's very easy to submit hours, deductions, benefits, etc. I love all the reports I can obtain.

Cons:

I was confused at first that Payroll and Accounting were under the same umbrella but two different services you purchase; I had only purchase payroll at first and about a year later added accounting services. Navigating the sidebars and menu bar should be easier.

Chris
NA in US
Real Estate, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great and Reliable

5.0 2 months ago New

Comments: Fantastic, never had any issues. Have been using over 6 months.

Pros:

reliable and easy to use, never had any issues

Cons:

sometimes a little difficult to find what I am looking for

Abby
Secretary-Treasurer in US
Wholesale, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Patriot Payroll

5.0 3 weeks ago New

Comments: It was a very easy transition a few years ago and has worked seamlessly since then

Pros:

Easy to work with the software and tem support

Cons:

I have no negative response to using this payroll system

Falynn
OWNER in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Product better then the big brans

5.0 4 weeks ago New

Comments: I have been with the company for 5 years

Pros:

The software is user-friendly and the customer service is really responsive. They are rolling out great new product a

Cons:

I wish they had an app to manage payroll

Ross
Office Manager in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Company

5.0 2 months ago New

Comments: Excellent overall. Would definitely recommend.

Pros:

Very easy to use. When issues have arisen they have been dealt with very quickly and the customer support staff have all been pleasant to speak with.

Cons:

The QuickBooks integration could be better

Kelli
Office Manager in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Patriot Full Payroll Service is Outstanding!

5.0 2 months ago New

Comments: Patriot full-service payroll is a lifesaver to me in my job position and for our company! The ease of use and the customer service are outstanding.

Pros:

Ease of use and customer service is outstanding!

Cons:

I would like to be able to add a different pay period to a company after the company is set up. I need to add a pay period of once every three weeks and I am not able to since the company is already set up.

Ashley
Owner in US
Accounting, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The BEST payroll software ever!

5.0 4 months ago

Comments: Amazing is really the best word. Even when I just have a simple question because I am unsure of something, they are always so kind and helpful, never making me feel less because my question may be "dumb".

Pros:

Patriot's customer service is HANDS DOWN the BEST customer service I have ever experienced in my life. Every single person I have ever talked to has been helpful and kind! Their software is also super user friendly!

Cons:

I can't really say that I have anything that I dislike. I have run into an issue with one of my client's (based on their service industry), but even with the problem at hand, Patriot has been amazing at coming up with interim solutions while they work on a permanent fix. I dislike the issue, but really can't complain since they are rectifying it!

Richard
Owner in US
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Payroll Made Easy

5.0 7 months ago

Comments: Overall, I am very happy with Patriot Softwsre and the cost is reasonable and fair for the service provided. Further, it can be a significant saving for a small business owner who normally relegates the responsibility to a bookkeeper or CPA.

Pros:

It is generally simple to use once a standard routeen is established. Coming from a system where I calculated it manually and did my own 941, 940, and state reporting, it was a godsend. I also very much appreciate the support when i did have problems in the past. Very responsive and when by phone, not in broken English.

Cons:

Setting up employee advances and repayments is not easy and often is incorrect. It makes helping employees more difficult and has resulted in overdeductions and underdeductions.

Warren
General Manager in US
Computer Hardware, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Turn-key Payroll, great support

5.0 5 months ago

Comments: We are a small buisness and Patriot provides payroll processing and reporting without us having to pay an arm and a leg. We dropped Quickbooks to use Patriot and have no regrets.

Pros:

Turn-key payroll, I just have to remember to push the button.

Cons:

I have yet to have any issues. The name of reports are kind of vague but that is a minor issue.

Joni
Office Manager and Controller in US
Individual & Family Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Love it! Very user-friendly

5.0 7 months ago

Comments: Very simple. I have used other payroll services that were much more complex. I love using it.

Pros:

It's Simplicity! Very user-friendly. Good support resources as well.

Cons:

I would like to receive a notice when my tax reports have been uploaded to the site each quarter. I would've also liked more help with the initial setup of my company.

Danel
Owner and Accountant in US
Accounting, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Patriot gets 2 Thumbs Up

5.0 8 months ago

Comments: it has been great. i tried a few different options before patriot and fell in love with patriot. highly recommend.

Pros:

user friendly interface, robust functionality, time saving, customer support, scalability, security.

Cons:

the only thing that i would like to see improve a bit is the timing needed for direct deposit and the time tracking.

MARK
Owner in US
Restaurants, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Doing payroll the right way!

5.0 5 months ago

Comments: Always an excellent experience. When they do mess up, they take ownership and fix it. So much better than the faceless interface to QuickBooks/Intuit.

Pros:

They handle all submissions at the federal and state levels. No filing of anything from me!

Cons:

Finding the right report to generate, based on their brief two word name, is often challenging. Is it a report? A tax filing? And how to set it up? For example, our yearly workers comp insurance audit requires squaring with quarterly submissions across two years. Generating the right report is tricky!

Chris
Owner in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Simple Payroll software

5.0 11 months ago

Comments: Love it, Highly recommend to any small business owner who wants to keep track of his or her own payroll, Once setup anyone could run the payroll service if needed

Pros:

Quick and Easy to learn and set up. For someone who does not like to give up control this software lets me keep control of payroll with no worries

Cons:

Setting up Vacation time has been a little tricky Sometimes i vary this policy a bit and hard to keep the service and actual time off correct.

Cynthia
Finance Manager in US
Religious Institutions, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Excellent Customer Support

5.0 5 months ago

Comments: Excellent. I've talked to customer support several times and they have been just that supportive and helpful and clear and concise in their statements. The ease in talking with knowledgeable support staff is worth the move from Quickbooks alone!

Pros:

Reports are clearer and more professional in appearance than Paychex

Cons:

No clear deadlines for my payroll schedule. I would love to see a "due date" for completing the payroll on my Dashboard, as well as a "payroll accepted" on my dashboard. I'm never completely sure that everything has been done correctly

Mary
Owner in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Patriot Software

5.0 7 months ago

Comments: Good. It's easy to get a customer service rep. I did have a pretty massive issue wherein I was told that entering hours could either be in HH:MM or Decimal format. That was wrong. It has to be in Decimal. Your staff needs to be 100% trained for critical issues like that.

Pros:

It is easy to on-board a new employee, and it's easy to run payroll. Phone support is a huge plus. Chat isn't good for big issues.

Cons:

When I need a report, it's not straightforward. I always have to ask for assistance. The report names are vague, and there's too many drop-downs. It doesn't make sense. Also, I really wish I would get an email notification when it's my employees' birthday or work anniversary.

Susan
Owner in US
Alternative Medicine, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Patriot Payroll is a must!

5.0 6 months ago

Comments: As a small business owner, who handles the onboarding and payroll of employees, Patriot Payroll has made this transition so seamless and my decreased a lot of stress.

Pros:

I Have been in business for over 20 years and wished I would have switched to Patriot payroll much sooner! It is so user friendly and the customer support, if needed, are very knowledgeable and friendly. I will NEVER change back to ADP or Paychex.

Cons:

I can't think of anything negative to say. It has truly made my life, as a small business owner easier.

Erika
President in US
Medical Practice, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Patriot Software is Excellent for small business

5.0 last year

Comments: I am so glad I chose Patriot software. I have already recommended it to another small business that uses it. I am lucky I choose it.

Pros:

Easy to run and adjust payroll. Complete Tax withholding and send it to taxing agencies. Reports for CPAs and financial planners are super simple. The customer support is outstanding!

Cons:

At this point the more I use it I find almost no cons. I use a lot of the reports but forget what does what at time.

Patriot Software Response

last year

Thanks for the terrific review Ericka! We hope to have you as a life-long customer!

Laura
Owner Accountant in US
Accounting, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Using Patriot as my full service Payroll for clients

5.0 11 months ago

Comments: I have used Gusto, OnPay, and QuickBooks payroll services before finding Patriot. The easy interface, 2-day processing, reliable tax filing, and excellent customer service has kept me a happy customer for 3 years and counting.

Pros:

Price allows me to offer reliable service to clients while making money on my labor.

Cons:

The integration to QuickBooks is not exact, but that may be a QuickBooks limitation.

MIriam
Admn. Asst. in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Payroll done in a few clicks!

5.0 9 months ago

Comments: I am very pleased with Patriot Payroll, I have no complaints at all. I have never had any real issues with it.

Pros:

You do have to enter all the necessary information in before you can use Patriot Payroll, that was something that had to be done. How much our state and federal taxes will be and coding the companies correctly, but I did receive online help for that and didn't take to much time but after that I have literally had to do nothing but enter the time, we are on direct deposit so I don't have to print any checks.

Cons:

Just setting it up there were somethings I didn't know how to do but your online help got me through it.

Wendi
Owner, CEO in US
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Love Patriot!

5.0 3 months ago

Comments: It has been a very positive experience and I would not hesitate to recommend Partiot.

Pros:

I find it easy to use and every time I’ve had to contact support they’ve been excellent and easily guided me through any issue.

Cons:

I wish it sent reminders to run Payroll like Gusto does. I also wish 1099s for contractors were an included feature like Gusto.

Amanda
Office Administrator in US
Financial Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Review of Patriot Software

5.0 4 months ago

Comments: We're very satisfies with Patriot Payroll and hope to continue using this service.

Pros:

The portal is very easy to navigate. If I need assistance, there is always someone who is there to assist with my inquiries. They also acknowledge our correspondence in a timely manner.

Cons:

At times there are over-payment on tax assessments for NJ.