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Average Ratings

  • Overall
    4 /5
  • Ease of Use
    3 /5
  • Customer Service
    4 /5

About OneDesk

OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app.

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Showing 2 reviews

Bobby K.
Statistical Data Analyst
Government Administration, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2017/05/08
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2017/05/08
Rakesh S.
  • Overall Rating
    4 /5
  • Ease of Use
    Unrated
  • Features & Functionality
    Unrated
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2011/05/04

"Good solution to combine voice of the customer with product management"

Comments: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros: For a first-time user of the product, I thought support was excellent

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2011/05/04