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About Dayforce HCM

Dayforce is the global people platform for the modern workforce, providing organizations of all industries and sizes.

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Pros:

Ease of setup and onboarding. Integration in all areas of the product.

Cons:

The Customer Service is really poor. I have been asking for this report that I used with the system that I used with the system I had used prior to Ceridian Dayforce.

Dayforce HCM ratings

Average score

Ease of Use
4.2
Customer Service
3.8
Features
4.2
Value for Money
4.1

Likelihood to recommend

8.0/10

Dayforce HCM has an overall rating of 4.3 out 5 stars based on 1,006 user reviews on Capterra.

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Filter reviews (1,006)

Jerad
Jerad
Cashier in US
Verified LinkedIn User
Retail, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Simple and easy

5.0 2 months ago New

Comments: Overall I was very satisfied with the experience I had with dayforce.

Pros:

What I liked most is the easy way it kept track of my work hours and when combined with day force daily pay, I always had access to funds if I really needed to.

Cons:

When dayforce has system updates, you typically are unable to day anything on the program usually for a few hours.

Michelle
Recruiter in Canada
Automotive, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Dayforce for Recruitment

5.0 2 months ago

Comments: I used Dayforce for recruitment, it's been great at keeping my roles organized and sending communications and offer letters to candidates quickly.

Pros:

I used Dayforce for recruitment, it's a great ATS to keep my job requisitions and candidates organized1

Cons:

I don't like that you can't add an attachment when sending an email, or that email responses aren't tracked in DF

Jennifer
HR Manager in US
Construction, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Dayforce Review

3.0 2 months ago

Comments: It's been ok. It does what it needs to do.

Pros:

The ACA reporting and benefits management.

Cons:

Not very user friendly on the employee side.

Kiana
Payroll Manager in Canada
Automotive, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Loving Dayforce

5.0 2 months ago

Comments: Using Dayforce has been great. Once you go through the initial setup for the organization and workout any issues, the system really makes processing payroll easy. Dayforce is always on top of the latest trends and offers a multitude of products for businesses.

Pros:

The ease of processing and transmitting payroll.

Cons:

I would have to say building reports from scratch.

Chrissi
Senior Payroll Manager in US
Package/Freight Delivery, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Thumbs Up from Payroll

5.0 3 weeks ago New

Comments: Over the years it is better and better - as Dayforce has grown their ability to service the customer has grown

Pros:

The customer service is outstanding- the ability to pick up the phone and get immediate response to a problem is appreciated

Cons:

The Tax responses are delayed - takes too long for amendments and responses to advices unless escalated

Marley
HRIS Admin in US
Nonprofit Organization Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Dayforce Rocks!

5.0 2 months ago New

Pros:

The ease of use. The robust system capabilities.

Cons:

When there are latency issues, it become difficult to be efficient.

Cynthia
Manager, Talent Acquisition in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Dayforce HCM

3.0 3 months ago

Pros:

The system is generally user friendly. The Hub feature is nice

Cons:

The recruiting module seems like an afterthought. Recruiting is my main focus.

Verified Reviewer
Verified LinkedIn User
Financial Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Review of Dayforce

5.0 4 weeks ago New

Comments: it has been great! I have enjoyed getting to learn about the program and it's abilities.

Pros:

Seamless transition between recruiting to hiring to onboarding to scheduling to payroll. It all works well together.

Cons:

Dayforce has some limitations for our company but there is always the ability to make suggestions for improvement.

Mitch
HR Data and Insights Advisor in UK
Hospitality, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Good reporting elements

4.0 3 weeks ago New

Comments: Overall, Dayforce was a highly efficient tool for tracking and analyzing workforce data. It effectively managed various aspects of staff attendance and shift organisation, contributing to a smoother reporting process.

Pros:

What I liked most about Dayforce was its ability to streamline attendance tracking and provide detailed reports on staffing metrics. It made monitoring punctuality and shift patterns straightforward, improving overall workforce management. The role I held when using Dayforce was using the data for a reporting perspective and I found it easy and simple.

Cons:

The thing I liked least about Dayforce was the interface. It sometimes felt a bit cluttered, requiring extra steps to access certain data points, which could slow down the reporting process.

Aanchal
Concierge in Canada
Security & Investigations, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Good app for statements

3.0 3 weeks ago New

Comments: My experience was satisfactory, it does the work of pay stubs and forms. The UI and UX can be better.

Pros:

The pay stubs were elaborative, about hours, overtime, stat pays and the net pay percentage etc.

Cons:

It logs me out of the app now and then. But I have used it for more than a year, it does a decent job.

Lillian
Lillian
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

One of the most advanced HRIS platforms

5.0 2 years ago

Comments: I like that it works with Microsoft Office and that we can connect it to other systems via several different application programming interfaces. Their most recent updates have been great, and I can't wait to try out the next things they've been hinting at.

Pros:

Dayforce HCM is used for new hire processing and health insurance enrollment. Our company processes three different payrolls for its different employee types (Union, Exempt, and Non-Exempt).

Cons:

There is a unique Employee Number for each worker. It combines the two into one cohesive whole while making reports. To properly divide them, I must always use the Text to Columns function in Excel. If they could be separated straight away, it would be great.

Wendy
Senior Analyst, HRIS in US
Mining & Metals, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Dayforce HCM - 2023 (Walett)

5.0 last year

Comments: Overall, my experience with Dayforce is pleasing. We have implemented workflows and added logics to streamline many daily functions.

Pros:

Dayforce HCM offers features which are in high demand for an efficient HR division. The various modules ensure essential data is reportable and readily available for compliance testing.

Cons:

The reporting module is complex and requires a high degree of IT knowledge. Topics are not aligned in statndard forms which creates frustrating events when building new reports.

Jock
Chief Financial Officer in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Dayforce the future of employee services

5.0 last year

Comments: Grrrreat!

Pros:

The Reports are very good and the product is easy to navigate.

Cons:

Calling for support is a task. It is hard to get through when you are at a critical moment.

Shameika
HR Generalist in US
Telecommunications, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Experience with Dayforce

3.0 last year

Comments: Overall it was decided the product was not the right fit for the organization.

Pros:

The initial platform was nice. The way the product was explained to be simply access and easy to maneuver from step to step when onboarding new employees.

Cons:

The site would have constant technical issues. Not user friendly at all. The EDI feeds and all

Christian
News Editor/Journalist in Denmark
Newspapers, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Dayforce HCM Review: A Comprehensive Solution

5.0 2 years ago

Comments: Overall Experience Review for Dayforce HCM: Dayforce HCM is a great HR software solution for businesses looking for a comprehensive solution. It has a wide range of features and is relatively easy to use. However, its cost and complexity may be a hindrance for some businesses.

Pros:

Dayforce HCM Positive Aspect Review: Dayforce HCM is an incredibly comprehensive HR software solution that provides a wide range of features to help streamline the HR process. It is user-friendly and offers great customer service.

Cons:

Dayforce HCM Negative Aspect Review: Dayforce HCM can be quite expensive and its learning curve can be steep. Some of the features can be a bit tricky to use and the interface can be a bit cluttered.

Amanda
Amanda
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

I appreciate how easy it is to commit payroll using Ceridian

4.0 last year

Comments: It's aesthetically pleasing and uncluttered. Instantaneous and efficient payroll processing. I like that it always seeks for new and better features. Many of our company's manual processes have been eliminated thanks to Ceridan Dayforce.

Pros:

Dayforce streamlines our human resources, payroll, benefits, time tracking, recruiting, and onboarding processes, increasing productivity, profitability, and morale across the board.

Cons:

I didn't like the reporting since you couldn't change some of it and it was all in PDF format, but they've made great strides in that direction in the three years since we started working here. V2 reporting allows for more flexibility and personalization.

Katrina
Katrina
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

It centralizes all of our record-keeping

4.0 last year

Comments: It consolidates our filing systems into a single location. Employees only need one login to enjoy the full range of benefits. Time may be tracked daily, and annual reviews and objectives can be modified with this system.

Pros:

The Dayforce platform allows for extensive customization. From scheduling to advancement to benefits to individual employee profiles. The centralization of these capabilities makes it easy for both the supervisor and the worker to track everything.

Cons:

The timesheet tool is just one example of a bit of a pain to navigate. It takes a lot of clicking around to get to the final tally of hours put in.

Jen
Payroll Specialist in US
Retail, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Dayforce Review

4.0 last year

Pros:

The combination of time and attendance and payroll in one application is a game changer. It is one system that flows together. Being able to calculate payroll daily is also a big plus for my company. The system is pretty easy to understand from hire to retire.

Cons:

Although the process of getting help through customer service is great, there are obstacles with language barriers at times. Since Dayforce is global, their support teams are global. This has proven challenging at times with understanding what we are trying to accomplish.

MariBeth
Accounting/HR System Analyst in US
Paper & Forest Products, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Dayforce HCM Review

4.0 5 years ago

Comments: We have been able to become more paperless with Dayforce. For the most part, payroll processes correctly each pay period. Open Enrollment saved lots of time and paper and the employees seemed to really like the process. I think as we learn to use all of the functionality of the system, we will find more benefits and cost-savings. We are just disappointed that we did not get this information/recommendations from our implementation team. And the fact that modules that should have been live and working properly at the time of implementation are still not functional has been extremely frustrating. Our HR Admins are doing more work now, than they did before implementing Dayforce , where Attendance Management is concerned.

Pros:

The system has lots of flexibility and functionality - unfortunately our implementation did not go very well (we are still working on it over a year after going live) so I don't believe we are using the system to its full capacity. The user experience is really friendly. Our current employees and onboarding employees like the system.

Cons:

It seems that the implementation team wants to cut you off long before the system is running as expected. It's wonderful that Ceridian is working on so many great, new, cutting-edge options but our users (PR/HRAdmins, Managers) just want the current functionality to work properly. We are still submitting lots of tickets to support on a weekly basis and we have found the quality of support to be herky-jerky. Some of the reps are really good and others seem to just want to get the case off their plate without full resolution of the issue.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Dayforce has completely changed how we do life at Kern Health Systems HR.

5.0 7 years ago

Comments: HR efficiencies, ROI by 60% over our other provider in the first month and a support team that truly supports their clients efforts. I feel like we have gained a partner not a vendor.

Pros:

We love that we have been able to go paperless in all of our HR processes from application to termination. We no longer use paper apps, compensation change forms, benefits apps, or onboarding documents. Everything is paperless. We can look in the system and see where approvals are sitting. This has made our HR flows and processes so much easier and efficient. We also love the one employee record. From application to hire we only have to enter their information once. We have significantly cut down on our errors and the spreadsheets we used to keep to follow all of our processes. Our Onboarding is streamlined and professional. New hires can fill out all of their documents prior to the first day of work, so that we can maximize our first day with them. And finally Support. The Support Team is world class. I can't speak highly enough about the responsiveness, expertise and efficient way the support team works with their clients! Ceridian gets an A+ for their support.

Cons:

Prior to the newest upgrade to 53, Reporting was a bit clunky and difficult to understand. As a busy HR Leader, I don't have extensive time to take a bunch of classes to learn how to run reports. They need to be easy, user friendly and intuitive. Prior to the upgrade they were not. The new Reports module has come a LONG way in improving this. The reporting module is now in HTML and much easier to understand and use. Other than that, I cannot think of one other Con to the Dayforce system. I came from a very different provider that I was extremely displeased with, so it makes it a little more challenging to find Cons. I am very happy with the decision to move to Ceridian.

Celeste
Human Resources Manager in US
Computer Software, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Frustration & Disappointment

1.0 last year

Pros:

I cannot think of a single thing that I like about Dayforce.

Cons:

Throughout our implementation process, persistent issues plagued our experience with Dayforce. Right from the start, we faced issues with faulty system configuration, including confidential data being accessible to lower level employees. We have been told by support personnel at Dayforce that our system is improperly configured. Our implementation manager failed to address concerns adequately and failed to conclude the professional relationship officially. Instead, we were left with a slew of unresolved issues and unanswered inquiries. Despite scheduled follow-up meetings, these sessions were repeatedly abandoned by the manager. Frustratingly, after weeks of unanswered emails and our futile attempts at problem-solving, we were told from our implementation manager that she had to get permission to charge more billable hours to us, and that was why she hadn't communicated with us in several weeks. Seven months post-implementation, our file feeds for benefits remain incomplete. Despite our immediate request following implementation, this crucial aspect of our system has yet to be fully operational. The persistent issues we face significantly hamper our productivity, particularly concerning our convoluted payroll setup. The payroll segment of Dayforce has demonstrated a lack of accountability, particularly evident in their response to our 401(k) compliance challenges, where they offered no satisfactory solutions and essentially shrugged off their responsibilities. We have given Dayforce several opportunities to rectify their errors, despite our profoundly disappointing experience. Even external stakeholders collaborating with us have expressed sheer astonishment at the abysmal quality of the system, citing unprecedented dissatisfaction in their professional interactions with other clients. Dayforce's performance has been deeply unsatisfactory, characterized by consistent lapses in competence and professionalism, leaving our organization in a state of perpetual frustration and disappointment as we face unresolved issues that directly impact our functionality and productivity.

Verified Reviewer
Verified LinkedIn User
Construction, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Not userfriendly but to discover

4.0 4 years ago

Comments: Overall, it was painful at moments (because of all the issues) but I'm happy I only had one centralized system to work with.

Pros:

I worked with Dayforce from Ceridian for over 2 years. It was difficult to implement it but what is good with this system is how EVERYTHING is centralized, employee information, payroll, timesheet, time off request, onboarding, etc. This is GREAT, it saves time. They do have FEW but VERY competent technical support specialist that we can rely on but unfortunately, not all of them are able to support you properly.

Cons:

The problems with Dayforce are that EVERYTIME you want to do a modification (vacation calculation per example) it cost you money. Every time they do a modification based on what you asked, it will impact something else (since everything is centralized) and most of the time, their customer support team are not specialized enough to know what changes impacts what. It is VERY painful working with their team sometimes as a problem solved creates another issue where most of the time you still need to pay extra money to solve it.

Shreshthi
HRIS Manager in US
Mental Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Dayforce - HR and Payroll software

4.0 4 years ago

Comments: It is a good product. It is cloud based which makes is highly desirable during the pandemic. Customer support is also very helpful.

Pros:

A lot of features are easy to adapt and there is less of a learning curve. The software can be used for a host of HR functions from payroll to recruitment, LMS, performance management and more.

Cons:

The system has a vast number of features and one needs to rely on a consultant for customization. Advanced knowledge of software engineering is necessary while creating reports or XML forms.

Verified Reviewer
Verified LinkedIn User
E-Learning, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Similar to Other Solutions, Not Great for Learning Feature

3.0 5 years ago

Comments: Overall experience as an end user was positive on the HR/Payroll side as far as interface and being intuitive. Disappointed with some features and functionality being sold as available but then unavailable when asking to see them in action.

Pros:

I've used this from an end user perspective actively at one organization that chose this, and it was easy to use and navigate for the day to day HR, Payroll, Benefits, etc scope. The teams are fairly hands-on throughout implementation and they will do a lot to showcase wow-factors throughout the sales process until actual technical questions arise for some features.

Cons:

In one experience evaluating this product as an all-in-one offering, we needed to ensure the Learning piece of functionality would suit our needs. It did not. The Learning product was presented as in-house and with their own roadmap for features and development. Every demo of this piece of the product was high level and they avoided getting detailed with backend/LMS admin features and setup. After getting to try it hands-on, we found out why. Despite being told all file types and sizes could be stored in the repository, this was not the case. We also uncovered many functionalities that we'd been told were available were, in fact, not. The backend at the time we evaluated this solution for Learning was actually powered by Docebo and not Ceridian. That is strictly the Learning content repository, not the HR solution side, to be clear. At any rate, the Learning solution was definitely not what was described to us in features, functionality, and in general based on our needs analysis. If you evaluate this solution, get all the right teams and experts involved that will ask the right questions and ask for a hands-on walkthrough of the backend. The demeanor of our sales contacts after inquiring about the absence of much of what was promised changed abruptly. Subsequent interactions were very negative overall with portions of the team.

Randy
Payroll/HRIS Manager
Electrical/Electronic Manufacturing, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Dayforce HCM great for Payroll and HRIS

4.0 7 years ago

Comments: Dayforce works great under the right circumstances, but they still have some work to do to gain a bigger market share.

Pros:

Dayforce HCM (DF) is a great product for payroll, which is the company's core offering. They have incorporated other HRIS modules into DF, some of which work extremely well. Dayforce does a great job of using only one employee record for everything, so there are no internal interfaces, and all changes are made real time. The company keeps up to date on all regulatory changes, and is quick to roll out updates and fixes to the software, which are seamless because they happen in the cloud. Works great for both our US and Canadian populations.

Cons:

Dayforce does not process payroll in Mexico, so we cannot use it for the sole solution in North America. The reporting on data is sometimes difficult; the tool is pretty robust, but some common-sense reports are almost impossible to build, due to the cumbersome process of linking data fields together. This is getting better, but still lacking. Support response times are usually timely, but support personnel are not always knowledgeable enough to fix the issue right away. Any extra work on the product is always billable, and never cheap. Due to the design of the product, any changes to the company's organizational structure will almost certainly result in a long, expensive project to update the product.