--- description: Learn more about Service Pro price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Service Pro Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [Service Pro](/software/114456/service-pro) # Service Pro Canonical: https://www.capterra.co.za/software/114456/service-pro Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/114456/service-pro?page=2) > Define your rules for everything from Field Service, RMA's to Warranty and Contract coverages for all the modules in your system. > > Verdict: Rated **4.0/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Service Pro? Service Pro automates field service processes for firms performing installation, break/fix repair, preventive maintenance and inspection work in the field. Service Pro works in any service industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 24 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: MSI Data - **Location**: Mequon, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$5 000,00 - **Pricing Details**: Contact MSI Data for detailed pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Ireland, New Zealand, United Kingdom, United States ## Features - Billing & Invoicing - Contact Database - Contract/License Management - Dispatch Management - Electronic Signature - Inventory Management - Mobile Access - Online Time Clock - Payment Collection in the Field - Quotes/Estimates - Scheduling - Service History - Task Management - Work Order Management ## Integrations (4 total) - NetSuite - QuickBooks Online Advanced - Sage 100 - Viewpoint Team ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Field Service Management Software](https://www.capterra.co.za/directory/10009/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.capterra.co.za/directory/10009/field-service-management/software) - [Subcontractor Software](https://www.capterra.co.za/directory/32699/subcontractor/software) ## Alternatives 1. [Jobber](https://www.capterra.co.za/software/127994/jobber) — 4.6/5 (1420 reviews) 2. [FieldPulse](https://www.capterra.co.za/software/153475/fieldpulse) — 4.6/5 (411 reviews) 3. [Connecteam](https://www.capterra.co.za/software/153140/connecteam) — 4.6/5 (5058 reviews) 4. [Skimmer](https://www.capterra.co.za/software/177014/skimmer) — 4.9/5 (226 reviews) 5. [BuildOps](https://www.capterra.co.za/software/194155/buildops) — 4.5/5 (151 reviews) ## Reviews ### "Service Pro provides great value with excellent customer support." — 4.0/5 > **Jonathon** | *18 August 2025* | Machinery | Recommendation rating: 8.0/10 > > **Pros**: Service Pro is a highly versatile software with great capabilities for the cost. There are many things that can be configured specific to your needs. They are also highly focuses on continuously improving the product and rolling out new features. They are very engaged with customer support and always willing to hear feedback and new ideas. The mobile app is great for our field technicians and integrates well with the overall system. > > **Cons**: Some parts of the back-office part of the software are a little clunky and limiting, but they have eagerly heard this feedback and are actively working on product improvements. > > The overall experience has been very good. The most outstanding part is the customer service, which easily helps overcome many of the potential issues. ----- ### "Service Pro, fully customizable for your industry. No matter what it is\!" — 5.0/5 > **Chuck** | *03 September 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Customation - Service Pro doesn't come with canned inspections/forms that you hope work with your field. You create the content using an easy to use interface. Everything used is customized by the administrator to ensure you are capturing all the information you want your staff to capture. > > **Cons**: Although the inspection creation interface is easy to use I would like to be able to color responses and add images in the question to visually direct field personel. > > Like any new software as long as you make the committment to properly train, develop your content and take the time to learn everything the software can do you will see it is easy to use. ----- ### "Valuable Field Service" — 4.0/5 > **Shannon** | *11 September 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Value, customer support, and innovation. The app is easy to customize what can be seen and used making it easier for our techs only see what is necessary. > > **Cons**: Support cases with about API issues are slow to resolve and usually do not have a viable fix. The same can be said about cases involving the mobile app as well. > > The relationship with our contacts at MSI are amazing. I feel like they are always trying to see where they can lean in on any issues we may have. ----- ### "ServicPro 10" — 4.0/5 > **JC** | *10 October 2025* | Facilities Services | Recommendation rating: 7.0/10 > > **Pros**: I like the mobile functionality and the fact it is cloud based. Once you are trained in the system, it is relatively easy to use and understand. The fact that there is a decent amount of customization available makes it work for unique situations like our company comes across. > > **Cons**: Creating inspections and some other areas of the system that the user can do on there own can be complicated and challenging to work with. > > Although it was a slow start with getting onboarded, we have had very helpful interactions as needed with the MSI team. ----- ### "SPUC is SP10 for beginners" — 4.0/5 > **Vincent** | *15 September 2025* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: I love connecting with the other customers to see the multiple different use cases for service pro. The Service Pro Insider is very interesting and could completely change how our technicians > > **Cons**: The presentations seem like they are catering to the lower-level user. People who haven't yet built the system to the appropriate growth to track and cascade. > > I am a big advocate for the customization and dedication to growth with nuance. I would like more advanced customization classes, like API. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/114456/service-pro?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/114456/service-pro) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data