---
description: Learn more about Calabrio ONE price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
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title: Calabrio ONE Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Calabrio ONE](/software/110588/calabrio-one-suite)

# Calabrio ONE

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> Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
> 
> Verdict: Rated **4.5/5** by 263 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Calabrio ONE?

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 263 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Calabrio
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$295,00
- **Pricing model**: Flat Rate
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- Activity Dashboard
- Agent Interface
- Automatic Transcription
- CRM
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Campaign Management
- Compliance Management
- Computer Telephony Integration
- Contact Management
- Customer Experience Management
- Customer Surveys
- Data Security
- Employee Coaching Tools
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Call Centers
- Intraday Management
- KPI Monitoring
- Labor Forecasting
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Scoring Models
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Productivity Analysis
- Quality Management
- Queue Management
- Recording
- Reporting/Analytics
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Skills Tracking
- Surveys & Feedback
- Third-Party Integrations
- Time Off Management
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Call Tracking Software](https://www.capterra.co.za/directory/30901/call-tracking/software)
- [Quality Management Software](https://www.capterra.co.za/directory/30099/quality-management/software)
- [Speech Analytics Software](https://www.capterra.co.za/directory/32258/speech-analytics/software)
- [Call Center Workforce Management Software](https://www.capterra.co.za/directory/32607/call-center-workforce-management/software)

## Alternatives

1. [Ringover](https://www.capterra.co.za/software/169627/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.capterra.co.za/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.capterra.co.za/software/29589/callcenternow) — 4.8/5 (314 reviews)
4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Nextiva](https://www.capterra.co.za/software/175788/nextiva) — 4.6/5 (914 reviews)

## Reviews

### "Calabrio One" — 3.0/5

> **Hlengiwe** | *20 May 2024* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: It is very useful as we are able to see our schedule for weeks in advance. We are able to view our breaks and lunches. There is also a system where we can apply for annual leave which is very helpful.
> 
> **Cons**: Sometimes I do not get reminders and updates when my schedule is changed.

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### "Rating Teleopti" — 5.0/5

> **Tatum** | *20 May 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: THE BEST and is very easy to use on  daily
> 
> **Cons**: Sometimes the system is down and we cannot check our schedule that is very rare though

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### "Easy to use" — 5.0/5

> **Wanda** | *20 May 2024* | Airlines/Aviation | Recommendation rating: 10.0/10
> 
> **Pros**: Simplicity is what makes Calabrio one the best.
> 
> **Cons**: Features are limited a bit and if more options and activities can be added
> 
> Exceptional, However there is a room for improvement which is to add more options

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### "Calabrio one" — 5.0/5

> **mandisa** | *20 May 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: the notifications on m screen when i have to change my aux.
> 
> **Cons**: when its down, you cannot access anything on it.

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### "Good Calabrio experience" — 5.0/5

> **Melokuhle** | *20 May 2024* | Internet | Recommendation rating: 4.0/10
> 
> **Pros**: The best accessibility and customization
> 
> **Cons**: Calabrio meet all my required standards
> 
> Best experience , effective easy to use , nice display user friendly

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## Links

- [View on Capterra](https://www.capterra.co.za/software/110588/calabrio-one-suite)

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| en | <https://www.capterra.com/p/110588/Calabrio-One-Suite/> |
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| nl | <https://www.capterra.nl/software/110588/calabrio-one-suite> |
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