--- description: Learn more about Octopus price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Octopus Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Octopus](/software/109492/octopus) # Octopus Canonical: https://www.capterra.co.za/software/109492/octopus > Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible. > > Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Octopus? Mid-sized IT teams aiming at rapidly implementing our system for quick wins. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 5 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Octopus-ITSM.com - **Founded**: 2005 ## Commercial Context - **Starting Price**: CA$60,00 - **Pricing model**: Flat Rate - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: Canada ## Features - Alerts/Escalation - Asset Tracking - Assignment Management - Change Management - Configuration Management - Contract/License Management - Cost Tracking - Dashboard - Inventory Management - Issue Auditing - Knowledge Base Management - Knowledge Management - Problem Management - Self Service Portal - Service Level Agreement (SLA) Management - Supplier Management - Task Management - Ticket Management ## Support Options - Chat ## Category - [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software) - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software) - [Issue Tracking Software](https://www.capterra.co.za/directory/30675/issue-tracking/software) - [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software) ## Alternatives 1. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (689 reviews) 2. [BOSSDesk](https://www.capterra.co.za/software/144825/boss-solutions) — 4.6/5 (139 reviews) 3. [VIZOR IT Asset Management](https://www.capterra.co.za/software/112390/vizor-helpdesk-it-assets) — 4.5/5 (2 reviews) 4. [JIRA Service Management](https://www.capterra.co.za/software/138769/jira-service-management) — 4.5/5 (764 reviews) 5. [SysAid](https://www.capterra.co.za/software/107225/sysaid) — 4.5/5 (512 reviews) ## Reviews ### "great release managemnet utiltiy" — 5.0/5 > **Verified Reviewer** | *30 August 2019* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: We use octopus in conjunction with jenkins to automatically deploy code based on rules we set up. The automated versioning is very valuable to our team as it helps various developers keep their changes in sync. Before we deployed this solution, we had to do manual code deploys , and updates were put in the wrong place, changes overlaid etc.. Now we can just kick off the jenkins script and let octopus handle the rest\! > > **Cons**: for the features I use with this utility, I have no cons. Maybe my only gripe might be to choose a slightly different font and maybe a less white background. But that is just nit picking great software\! ----- ### "Lifesaver tool for Octopus tool- Highly recommended" — 5.0/5 > **Chippy** | *17 September 2022* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: Best tool for releasing the code pushed and to configure the servers. > > **Cons**: Deploying IIS projects can hang up the tool which eventually can hang up all the project deployments on that particular server > > Great experience. It makes life easier in terms of projects deployments ----- ### "Basic ITSM software" — 3.0/5 > **Dominic** | *13 July 2018* | Transportation/Trucking/Railroad | Recommendation rating: 6.0/10 > > **Pros**: Pros: - it is a flexible product, - it is quite easy to work with for basic stuff mostly for the end user - Great customer support > > **Cons**: Cons: - Still need to install the product for the admin portion - It is not an intuitive interface, they need to hire an UX specialist - Can get limited rapidly - Some simple feature can take long time to figure out how to use it. > > Track well our ticket Hosted software, so no need to take care of updates ----- ### "Octopus review" — 4.0/5 > **Bernard** | *11 October 2020* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Convert emails into incoming tickets User friendly and customizable. API allows to integrate with other tools > > **Cons**: Changes request takes a while. n/a n/a > > Great product, easy and would recommend to anyone who's looking for an ITSM tool. ----- ### "Good product to use with LinkedIn" — 4.0/5 > **Bonnie** | *05 November 2020* | Staffing & Recruiting | Recommendation rating: 8.0/10 > > **Pros**: I love that I can send multiple, automated messages to connect with potential LinkedIn prospects. It works quickly along with Sales Navigator (LinkedIn) > > **Cons**: They don't offer any telephone customer service or chat. For me, I would want someone to walk me through training and use of the product, but they offer extensive youtube videos on multiple topics. I'd rather talk with someone real-time to answer questions. > > So far it has been good. I'm switching to Octopus from a similar software because Octopus can do more. ## Links - [View on Capterra](https://www.capterra.co.za/software/109492/octopus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data