--- description: Learn more about Salesforce Customer360 price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Customer360 Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [Salesforce Customer360](/software/1062021/salesforce-customer360) # Salesforce Customer360 Canonical: https://www.capterra.co.za/software/1062021/salesforce-customer360 Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/1062021/salesforce-customer360?page=2) > Salesforce Customer 360 is a comprehensive suite of products designed to revolutionize the way businesses connect with customers. > > Verdict: Rated **4.8/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 48 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Alerts/Notifications - CRM - Campaign Management - Collaboration Tools - Contact Management - Data Import/Export - Interaction Tracking - Lead Management - Marketing Automation - Performance Metrics - Reporting & Statistics - Reporting/Analytics - Sales Pipeline Management - Third-Party Integrations - Workflow Management ## Category - [Business Management Software](https://www.capterra.co.za/directory/30532/business-management/software) ## Related Categories - [Business Management Software](https://www.capterra.co.za/directory/30532/business-management/software) - [Collaboration Software](https://www.capterra.co.za/directory/15/collaboration/software) - [Artificial Intelligence (AI) Software](https://www.capterra.co.za/directory/30938/artificial-intelligence/software) - [Sales Force Automation Software](https://www.capterra.co.za/directory/12/sales-force-automation/software) - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) ## Alternatives 1. 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It required a lot of data to be entered to add a single piece of information for lead management. > > Our team used an integration that did not work well for our company and caused a lot of confusion during a poor transition. ----- ### "Salesforce Customer360 Experience" — 5.0/5 > **Joshua** | *21 May 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I enjoyed the ability to be able to locate all of members information all in one spot. I am able to view customer details to research issues and guide them as needed. > > **Cons**: It can be a hassle when it comes to training and your company utilizes different versions of Salesforce. There does not seem to be a super user access and so switching access between the different versions of Salesforce can be a little troublesome. > > Salesforce Customer360 overall has been positive and is able to organize the customers information with ease. Being able to see everything you need to know about a customer in one source makes navigating a breeze. ----- ### "gets me through the day with little to no problems" — 5.0/5 > **Tiffany** | *10 April 2024* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: User friendly , easy to navigate , customizable layout > > **Cons**: Switch from classic view to updated view > > Easy to use \& there’s a feature for everything \!\! ----- ### "Flexible and powerful CRM and lead management system for big sales teams" — 5.0/5 > **Svetla** | *12 January 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The system can work great no matter if your sales team is small or big, it has all the functionality and integrations you may need > > **Cons**: The learning curve is a bit steep, particularly as concerns integrations and more advanced functionality > > Salesforce sales cloud helped the team organize the sales process and communicate well on leads, even with most of the team working remote/on the field. ----- ### "Salesforce is the dedicated CRM for Sales" — 4.0/5 > **Becky** | *13 November 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: For our company, Salesforce has been a godsend. It helped tremendously with planning ahead and scheduling calls and follow-ups. Connecting Salesforce and Outlook has been really helpful for me because it streamlines my tracking and allows me to go back and add any missing details from my day. > > **Cons**: It's usually more expensive than competing CRMs, but you may offset that by buying extra licenses for users, whether they're on the platform or not. > > We've been able to log more information about calls, which has helped us make sure different personnel aren't calling the same clients. We fixed a problem where different salesmen were calling the same new leads, and we made it possible to assign specific goals to individual workers. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/1062021/salesforce-customer360?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/1062021/salesforce-customer360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data