---
description: Learn more about Pesapal price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Pesapal Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Payment Processing Software](/directory/30232/payment-processing/software) > [Pesapal](/software/1049681/pesapal)

# Pesapal

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> Pesapal is a payment processing software that facilitates online, in-store, and mobile payments for businesses in Kenya.
> 
> Verdict: Rated **4.7/5** by 49 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Pesapal?

Small and medium-sized businesses in Kenya, merchants and retailers.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 49 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Pesapal

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Uganda

## Features

- Debit/Credit Card Processing
- In-Person Payments
- Mobile Payments
- Reporting/Analytics

## Integrations (1 total)

- 360 Checkup

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Payment Processing Software](https://www.capterra.co.za/directory/30232/payment-processing/software)

## Alternatives

1. [PayPal](https://www.capterra.co.za/software/179251/paypal) — 4.6/5 (26301 reviews)
2. [Venmo](https://www.capterra.co.za/software/182159/venmo-) — 4.7/5 (9271 reviews)
3. [Stripe](https://www.capterra.co.za/software/123889/stripe) — 4.6/5 (3309 reviews)
4. [Square Payments](https://www.capterra.co.za/software/170278/square-payments-processing) — 4.7/5 (2672 reviews)
5. [Square Point of Sale](https://www.capterra.co.za/software/154907/square-point-of-sale) — 4.6/5 (3021 reviews)

## Reviews

### "AVOID AT ALL COSTS" — 1.0/5

> **Miss** | *26 January 2026* | Airlines/Aviation | Recommendation rating: 0.0/10
> 
> **Pros**: Nothing, really . There's nothing to like about them.
Pesa pal is supposed to be a solution for Kenyan business but it's just another scam around the block.
> 
> **Cons**: Poor customer service 
Refused to close my account 
Harassed my client asking for personal information like card information and bank statements
> 
> Avoid AT ALL COSTS 
Unprofessional and Frustrating for Legitimate Businesses
I’ve run a fully registered consultancy business for years, and I’ve never experienced anything as stressful, chaotic, and unprofessional as PesaPal.
My funds were held for a full week with no clear explanation or timeline, while processing fees were deducted. Communication was conflicting and inconsistent — one team member confirms an action, another contradicts it. There was no accountability; no single person could answer my questions definitively.
Worse, they interfered directly with my clients, despite my full cooperation as a merchant, causing unnecessary strain on professional relationships.Asking my client for their card details and bank statements was emotionally draining. At every stage, new requirements were introduced, even after I had already submitted and verified documents.
This level of friction is unacceptable for businesses handling legitimate, high-value transactions. I will never use PesaPal again. Any service-based business considering this platform should think twice before trusting them with their money or clients. They will be quick to take their 3.5% cut then pretend to 'verify' your profit. Typical corporate greed. 
I also requested my account be closed and all personal and client data deleted — to date, no response. Such disregard for merchants is alarming, and I believe regulatory authorities should investigate.
Pros: None.
Cons: Poor communication, unaccountable staff, funds held without explanation, interference with clients, and unresponsive to account closure requests.
If you're a business in Kenya and you're thinking pesa pal will be better for you because it's a Kenyan based company look elsewhere. It might make your business look fancy but you'll pay with your peace of mind, you might lose clients and your revenue will be held, choking your business operations.

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### "Easy" — 5.0/5

> **Verified Reviewer** | *04 November 2023* | Accounting | Recommendation rating: 10.0/10
> 
> **Pros**: Integrate with the businesses' PMS to run operation efficiently and POS to secure the card and mobile money payments.
> 
> **Cons**: Enable real time website orders and integrated payments

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### "Moment pay" — 5.0/5

> **Winnie** | *06 September 2023* | Business Supplies & Equipment | Recommendation rating: 10.0/10
> 
> **Pros**: Just like in other payment method this payment service accepts the most payment methods and also accept the transfer of payments from one account to another
> 
> **Cons**: Shortly the software mostly when you're using the web application it is hard to add the mobile number on the account because the OTP is not given whenever requested.
> 
> I first started my online business on this software because it accepts setting an online e-commerce list on it and sell from it.

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### "checkout" — 5.0/5

> **Rethabel** | *05 September 2023* | Accounting | Recommendation rating: 10.0/10
> 
> **Pros**: Payments are approved after the buyers response of receiving goods
> 
> **Cons**: Invoice are automatically delivered to the buyer
> 
> It has API which is provided after building merchant account and integrates with checkouts

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### "School due payment" — 5.0/5

> **Ninsiima** | *09 September 2023* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: I oftenly use it to pay my school use and it has always been trust worth away to be used.
> 
> **Cons**: Also use it to pay bills of umeme but doesn't allow payment of UEDCL.
> 
> Overall the software can pay very many things like school fees online shopping and paying TV subscription.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/1049681/pesapal)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10009466/Pesapal/> |
| en-AE | <https://www.capterra.ae/software/1049681/pesapal> |
| en-AU | <https://www.capterra.com.au/software/1049681/pesapal> |
| en-CA | <https://www.capterra.ca/software/1049681/pesapal> |
| en-GB | <https://www.capterra.co.uk/software/1049681/pesapal> |
| en-IE | <https://www.capterra.ie/software/1049681/pesapal> |
| en-IL | <https://www.capterra.co.il/software/1049681/pesapal> |
| en-IN | <https://www.capterra.in/software/1049681/pesapal> |
| en-NZ | <https://www.capterra.co.nz/software/1049681/pesapal> |
| en-SG | <https://www.capterra.com.sg/software/1049681/pesapal> |
| en-ZA | <https://www.capterra.co.za/software/1049681/pesapal> |

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