18 years helping South African businesses
choose better software

About Open DevOps

Atlassian Open DevOps is mission control, providing the flexibility of a custom toolchain with the coordination of an all-in-one.

Learn more about Open DevOps

Pros:

We saw the feature set and wanted to use Jira for devs and customer support.

Cons:

Sometime it can be very slow when a lot of users using this portal. Or when there is a bug in a new version of jira when we cannot save or update tickets can be very annoying in a production project.

Open DevOps ratings

Average score

Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.2

Likelihood to recommend

8.3/ 10

Open DevOps has an overall rating of 4.5 out 5 stars based on 273 user reviews on Capterra.

Have you used Open DevOps before?

Share your experiences with other software buyers.

Filter reviews (273)

Mohit
Mohit
Product Manager in US
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Best ticketing system out there

4.0 6 years ago

Pros:

Broad range of functionality, and the amount of customization you can do with your instance of JIRA.

Cons:

Adding features also adds to feature bloat and complexity.

Edwin
Lead developer in Canada
Banking, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great innovated tracking tool

5.0 3 years ago

Comments: All our users/developers having no bad experience provide us and quickly access of what we need to do.

Pros:

This jira web application has a lot of features to manage or agile projects from small teams to big teams from more than 20 people. Great connection with other applications like confluence.

Cons:

Sometime it can be very slow when a lot of users using this portal. Or when there is a bug in a new version of jira when we cannot save or update tickets can be very annoying in a production project. Make sure that the update doesn’t brake anything.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Getting used to Jira

3.0 6 years ago

Comments: My use in Jira as a quality assurance officer is to manage, create, and follow up on Jiras to help developers with their work, the basic requirements for a good project management software are there however actual usability functions that allow you to make your work easier are not found. Everything feels slow and laggy and the search just breaks your heart since you can never find what you are looking for unless you know the Exact keyword or Jira number.

Pros:

Jira helps you gather all the information about your development progress in one place. You can create different types of issues like To-DO, bugs ,tasks and epics. You are able to circle through different boards depending on your project which opens up the door for supporting a good number of projects while on the same web app. There are many helpful features to each "Jira" you open in order to identify its importance, priority and who is responsible for tracking and solving that "Jira".

Cons:

The cons are down to accessibility, ease of use, and readability. Many features that should be automatically found such as easier Advanced filter access when searching, or viewing boards more easier, ability to click save instead of saving automatically which send unnecessary notifications to users. Cannot place notifications on specific projects when new jiras are created.

Piotr
QA Automation Engineer in Ireland
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Everyday task management for everyone.

4.0 3 years ago

Comments: As a tester, I am using Jira daily. My main activities are creating/updating bug tickets, updating task statuses, arrange and planning my future work. Jira is a great tool, on a basic level, it is intuitive to use. A huge amount of functionalities that are built in and integrated make work much more efficient. Bug and task tracking are easy and quick. Everyone with access can check what is the progress or the latest updates on a selected topic. Customization of features is amazing, Jira admin can adapt almost everything to the company's needs. If anything is not clear, customer service is happy to help and assist with all queries. In case the existing functionalities are not enough, it is a possibility to install external plugins from the shop that can extend capabilities.
On the other hand, Jira can be problematic. It is a huge software with a large number of modules that can interfere with each other. Especially if modified by an inexperienced admin, e.g. a small change in a workflow can affect all projects that are in the company. It is vital to know what are you doing as an admin. Also, if users need new functionality, it can be reported in the Jira forum, which is tracking similar requests - unfortunately, a lot of them are there for years without updates, despite users constantly asking about that. I assume this may be because of the software itself, but explanations would be nice.
All in all, it is an amazing piece of code despite the high price and minor problems!

Pros:

A great number of functionalities. On the basic level is intuitive. Vast possibilities for adaptation and customization. Rather easy to integrate with other apps. A huge number of plugins. Customer service - in terms of personal help to do something

Cons:

Some features are limited (e.g. filtering) Customer service - in terms of requests to add new/change existing functionalities. Rather high price

Verified Reviewer
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Best tool for Project & Product management

4.0 3 years ago

Comments: Very useful , easy to use and track and monitor project management activities

Pros:

We used Jira every day for development and Product management for creating, assigning and updating tickets ,user stories and tasks.

Cons:

Though it's A very useful and easy to use and riched with features but scrum methodology I think Azure devops board is far better in sprint management

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Very helpful software in business

5.0 5 years ago

Comments: I am working as software developer, therefore I use Jira on daily basis for 3+ years. This is a great help to see the bigger picture.

Pros:

After trying quite a lot of progress tracking apps for teams this is the one I like the most. The design is really intuitive. And there's a lot of customizing options and ways to automate management processes.

Cons:

Not that easy to set up and quite expensive even on standalone version.

Rijo
Rijo
QA Engineer in India
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Good Test Management Tool

5.0 5 years ago

Pros:

Capability to store Epic, User Story, Task, Sub Task, Test Cases, Defects

Cons:

Navigation and UI is little confusing, Administration is little confused

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Jira is a complete project management tool, full of sometimes useless functionality

3.0 3 years ago

Comments: I used it occasionally in our projects, mainly to exchange with other teams like developers and project managers, but not to collaborate with my own team

Pros:

Easy to set up, with lots of functionality. Suitable for any type of project and method, such as Agile.

Cons:

The tool is a bit difficult to handle with all its features. It is not necessarily suitable for all professions, for example, for designers: It is not easy to consult the evolutions of assets and to give comments.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

next level project management tool

4.0 5 years ago

Comments: Good tool for project managers and developers/analysts. Meets all modern requirements of a project management tool.

Pros:

self explaining, a lot of ways to customize to meet your requirements in the project. Not only useful for project managers, but also for developers/analysts.

Cons:

I have seen several instances and the tool seems to work a bit slow overall. Also when multiple users work on the same item simultaniously there are issues sometimes. Dark theme is totally missing.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Versatile Project Management Tool

5.0 3 years ago

Comments: Overall I found JIRA to be a versatile tool for managing your projects (sprints) in an orderly fashion.

Pros:

Responsive and simple UI which helps me add stories, tasks to my Sprint Planning and track the progress easily.

Cons:

Notjing that comes to mind which I instantly disliked.

Gabriel
Gabriel
Operational Manager in Netherlands
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Expensive but extremely effective for project management

4.0 6 years ago

Comments: In a few words JIRA is a task tracking software that makes life easier when working on a project. Once the initial setup is in place (easy to do for common scenarios ) all is left for an administrator is to manage the list of projects and user accounts.
Note that parts of the process (e.g.: customizing workflows) need to be done up-front, since this will become more complex once one or more projects are configured and in-use
As for usability, it is one of the best tracking systems I've ever used: as a developer/QA you can easily update the status of your work in a user-friendly way. As a manager, you can always get the overview you need by just opening a screen or a report (most of what you need is in place by default) What's best about it is that as long as it is installed on-premises, it can be used as a central point of information for everyone involved with a project. The fact that it can be integrated with other common software industry tools adds further benefit from this. In the end, I should probably add that I've been using all kinds of bug tracking systems for about 15 years (starting with ancient tools like redmine going through PivotalTracker or VersionOne or JIRA) and almost all of them were either missing features that I deemed important or "spartan" usage/layouts that constraint the usage.
JIRA just provides everything that's needed in completing a project out-of-the-box (whether it's Agile, Waterfall or Kanban or whatnot)

Pros:

- Overviews & quick access to information - Possibility to integrate with most commonly used systems (it integrates with pretty much all mainstream tools, nut just the ones from Atlassian) - you can integrate it even with continuous integration tools or test management tools (e.g. TestRails) - Security control (everything is fine grained, tools to configure fine-grain access are already integrated - Comes out of the box with the most common work scenarios (client onside/offsite, development only/development + product management, etc) - Reporting (easy to extract the things that matter (whether this is worked hours or development velocity) - Version management (easy to manage what features are grouped in a release, or what fixtures were done for which version) - Workflows can be customized to match just about any real-life usage scenario - Allows for both on-premises (self-hosted) installation and cloud usage. - Configurable dashboards

Cons:

- Pricing - it is prohibitively expensive for small companies, although they are making steps to minimize this with the new pricing models (e.g.: a few years ago they started allowing up to 5 accounts per project and unlimited projects, for a fixed yearly fee).

Alejandro
Alejandro
Software Engineer in Uruguay
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

I recommend it 120%!

5.0 3 years ago

Comments: As a Software Engineer, it's of paramount importance to know the status of a certain project you're working on, no matter if you are the Team Leader, a Software Developer, QA or whatever the role. Being able to know in real time the projects status and managing tasks and its states with ease, as well as the possibility of integrating Jira with other tools like GitHub and Bitbucket, makes it very powerful.

Pros:

Jira is one of the best tools ever created. It helps you manage your projects in a very friendly and easy to understand way. You can see very easily how the project is going.

Cons:

Sometimes, the navigation between different tasks and/or sprints can be a bit confusing.

Morgan
Analyst in US
Telecommunications, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Jira is a great intro to agile

5.0 3 years ago

Comments: I have used other project management software before and Jira is very simple and clean. It looks modern which is a big benefit that it has going for it.

Pros:

I like that Jira is very easy to use and intuitive for the most part. It is easy to set up and explain the features and functions on a basic level. Within the week, even tech illiterate people could use it well.

Cons:

Some of the terms (“story points”) etc seem superfluous. There are a lot of functions in Jira that are nice but aren’t necessary.

Verified Reviewer
Verified LinkedIn User
, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

I have used Jira both as part of a team of developers and also as a Project Manager managing a team.

4.0 7 years ago

Comments: Jira helped us to more easily manage multiple teams of software developers and gather feedback from end users for several large applications that we were developing which were at various stages of completion and usability. We were able to use our available resources in a much more optimal and seamless manner, which helped us to complete projects and resolve issues more quickly, easily track the status of specific tasks across multiple projects/teams and monitor productivity at various levels. Ultimately, this allowed us to both reduce development costs and complete our projects more quickly which in-turn increased our business revenue.

Pros:

Jira is a very powerful tool for managing teams of software developers working on one, or even multiple projects simultaneously. It is very robust and feature-rich, with features such as setting up/managing individual tasks, coordinating development efforts across tasks/developers to maximize team productivity, managing/tracking issues & bugs, gathering feedback from non-technical users via Jira user stories and managing project backlogs. There in also embedded support for Scrum & Kanban boards, although I haven't personally worked with those features. The custom workflows allow users to setup and manage their projects & teams according to the needs of their business and their preferred software development framework and management style. Jira is a very comprehensive, all-in-one tool for managing smaller teams of only a few people, all the way up to very large teams of 100+ stakeholders.

Cons:

Given the robust features and functions that Jira supports, there's a lot of depth and breadth to the software, so it can be somewhat complex and confusing to newer users, especially those who haven't worked much with project management tools previously. For project managers who are leading multiple teams simultaneously, things can get a bit overwhelming because the email notifications and project alerts can quickly start to become excessive, and there's no way to consolidate notifications across projects/teams.

Anuj
Anuj
Digital Marketing Expert in India
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Best Project Management Software To Find Website Bugs

5.0 3 years ago

Comments: Jira Software is the leading project management software, with a wide range of features and plugins to simplify the life of project managers. With Jira Software, We can track time sensitive tasks in Gantt charts, organize workflows with work breakdowns, manage version control of documents and code, and keep an eye on our team members' availability. It is a web-based integrated software, that allows users to track and manage multiple projects.

Pros:

Manage your projects seamlessly with Jira Software. Best project management tool that lets your team track time. It is web based project management and bug tracking tool. Leading issue and project management software. Perfect for tracking time spent and running reports. Jira makes it easy to see what's going on in one place.

Cons:

It is a bug tracking and project management software tool, The Jira platform is flexible, allowing users to build custom workflows. It is affordable and can be used across different departments of an organization.

Nirav
Manager in India
Automotive, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

A widely used tools by product managers

5.0 3 years ago

Comments: Jira is a very popular tool amongst product managers and developers. Thus, a lot of the people in your team might already know how to use the tool and hence you do not need to train the team.

Pros:

1. Works like bug tracking tool 2. Efficient project management tool 3. Easily assign the issue to anyone 4. Easy to search any existing story 5. Drag each of the stories into a single spring. You can prepare sprints in minutes if you have already created stories. All you need to do is assign a timeline to the sprint.

Cons:

1. It is a complicated and heavy tool. Thus, it needs dedicated tech personnel to manage the same. 2. There are cheaper alternatives in the market.

Upeksha
Business Consultant in Sri Lanka
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Useful Features in Jira

5.0 3 years ago

Comments: I love Jira. Software developers can use Jira straight out of the box to monitor bugs and issues. It can also be used as a typical corporate project tracker.

Pros:

Jira has a plethora of useful features. When it comes to tracking bugs and issues for developers, Jira is excellent. In addition, it may be used as a typical corporate project tracker right out of the box.

Cons:

As much as I adore Jira, I agree with the arguments you've stated here, particularly with regard to visibility, pleasure, the sense of progress, and so forth that Jira takes away from the development process.

Nabin
Nabin
CEO in Nepal
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Advanced project management system for any IT company

5.0 4 years ago

Comments: JIRA Software is the advanced project management system for any IT company. It comes with a cloud-based Atlassian administration panel and mobile apps. The software features Scrum boards, Kanban boards, Roadmaps, Agile reporting, and developer tools integration. The generous part is it is free for up to 10 users so that any small companies can also make use of it.

Pros:

The generous part is it is free for up to 10 users so that any small companies can also make use of it.

Cons:

Setting up all the tasks and updating the JIRA software dashboard is a little time-consuming.

Mohd
Technical Support in Canada
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Jira Software for Agile Team to Track and improve

5.0 6 years ago

Comments: I have been using Jira for the past 3 years both as an administrator where I manage and optimize its performance and on the other hand I have also creating projects, workflows, screens and users. Jira is very helpful for those organizations also who wants to track their releases whether its small or big, or short term or long term. Jira provides facilities through which users can log in the timeline of their work and invites other developers in the team to provide their inputs. This will make your project to be connected at one place and moreover this connection in now not only limited to companies site Atlassian also offers cloud based solutions too. The best part of Atlassian Jira is they always ahead in the race which gives you more options to expand your creation, I have implmented few projects in Jira where I have implemented full automation of logging the task and reporting it through Jira, and then assigning to right person. This whole process works very easily in the JIRA

Pros:

Supports integration to most of the developer's tools Complete freedom to design your own workflow and screens An automated ticketing system can also be generated with its Command line interface and workflow Customer Support is one of the best in the corporate industry Multiple tools have given at user end to make admin changes easily like, Restarting tomcat, re-indexing or integration with SVN, git.

Cons:

Expensive for businesses who are medium size Upgradation of the software from one version to another requires real IT skills If you want to keep Jira running smoothly it has the indexing feature to make it faster but sometimes those index gets corrupted and no one can help in restoring those data.

Mohit
Mohit
Senior Software Developer in US
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Must use toll for project management

5.0 3 years ago

Comments: Good

Pros:

All project management activity in one tool. All as it is used in most of the organigation. It saves time in onbording. Can Manage Sprints boards.

Cons:

Must be more user frendly. Some time I feel creating a new task is a time conduming process.

Carlos David
Carlos David
Technical Team Lead in Poland
Verified LinkedIn User
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

The Best Project Management and SCRUM Board Tool

5.0 2 years ago

Comments: Overall I'd say that JIRA has been a key part of the success of almost every IT project for which I have been part during my 12+ years of career. Issue tracking, bug/defect tracking , road map features, notifications, etc. Are all the things you need to successfully conduct your team through the hard process of delivering a well developed product.

Pros:

With JIRA you have access to a variety of tools and functions that allow you keep track of your Software Development projects. It is especially designed to work with AGILE so it is only natural that almost all IT software companies are using it.

Cons:

Permission management can be quite tricky sometimes.

Brandon
Brandon
Vice President of Marketing in US
Verified LinkedIn User
Consumer Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

We absolutely love JIRA. It's so powerful.

5.0 7 years ago

Comments: If you have an agile team (developers, marketers or anything) this tool is second to none. Getting an entire company working with an agile mindset and using this one tool will yield unheard of results.

Pros:

We're a marketing team but use scrum development rules applied to marketing and JIRA has been an amazing, customizable tool for that. Automating workflows has been really powerful. Tracking points has made us far more efficient than we otherwise would be. It's greatest strength translates into it's greatest weakness. When you pack so much power and methodology into one tool it becomes a much more niche product built for specific people and can seem difficult to use. But, that's what we love about it. One you learn it, it changes the game.

Cons:

In order to use JIRA you need someone or multiple people that really understand agile development and scrum to make it work. Otherwise, you won't be able to leverage it's power.

Omar
Deveopler in Sweden
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Overall review

5.0 3 years ago

Pros:

Tracking issues that allow us to tracking bugs between developer and tester.

Cons:

It is generally a good app, but it lacks the most basic feature, requiring me to use a laptop instead. The app would function for me if there were a copy issue URL button like the one next to the ticket number on the web version. Due to my habit of sending and referencing tickets across Slack, the lack of the ability to copy the URL to the clipboard makes this app nearly useless for about 90% of my needs.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Many Features but Many Manual Configurations

4.0 6 years ago

Comments: We have stopped using JIRA at this point due to the cost vs. the team size we have these days, but it served us extremely well when we were using it. I was not one of the individuals to set it up originally, but I was tasked with administering it once those individuals left the company. Overall, the administration of the software was pretty simple and straightforward, but I found it difficult to add new boards, tables, etc. when I found it to be necessary. All of the customizations and plugins are super useful if you know what you're doing from a tech standpoint. Many plugins come at an additional cost, and that cost is set by the developer and will vary. I would definitely recommend using JIRA for large teams who need or would a good degree of complexity for tracking projects they are working on.

Pros:

You have the ability to implement many extra plugins that have been designed specifically for JIRA. There are a lot of customizations you can make within the interface without the need for addtional plugins as well.

Cons:

There is a lot of manual setup required. A lot of times, it seems like you need to create multiple pieces within the console in order to get something working properly. When I would set up new boards and categories, I found myself having to redo my work on a few occasions because I would miss a setup when setting up certain references.

Verified Reviewer
Verified LinkedIn User
Civil Engineering, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Wonderful for bug fixing and collaborating

5.0 4 years ago

Comments: Overall, I have noticed it works great in an agency setting. It helps a lot with remote workers and developers/designers who need to be able to work collaboratively with project managers. It's also something we have found many developers know how to use already.

Pros:

This is amazing for when working with other developers and designers. We are able to instantly add any bugs necessary for our developers to handle and get real time updates. The ability to provide feedback has also been awesome for tracking any comments and or suggestions within our team and remote workers.

Cons:

The software doesn't have the most mobile friendly app. It seems to run a bit differently on mobile so you would have to be willing to do everything on desktop preferably. In addition, you are limited in the file upload option which can be hard and tedious.