Spiceworks Cloud Help Desk Reviews

Ideal free helpdesk for small to medium businesses

Comments: Overall I have been very happy with Spiceworks, especially the community of users.

Pros:

It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.

Cons:

Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.

SpiceWorks Cloud IT helpdesk for free!

Comments: Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Pros:

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Cons:

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Spiceworks Cloud Help Desk review

Pros:

Spiceworks works well as a free help desk system. It does what it says on the tin. It has decent audit logging, relatively easy configuration, and a simple user interface.

Cons:

It being free holds back some of the functionality, the way statistics are shown on the dashboard isn't consistent, and it's very barebones overall.

Ever looking for an IT Asset Management App to use ..... Spiceworks has it all

Comments: My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation.

Pros:

The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity.

Cons:

I haven't find any fault using the app, so there is non for me to write

My Experience With Spiceworks

Pros:

It is a great tool as service desk and hep desk solution It makes management of IT assets easy and also doubles up as an IT management solution

Cons:

Spiceworks has always been very helpful. No pitfalls.

Great community, basic features and many integrations

Comments: Spiceworks was great to begin with but as the company grew, the features and requirements we needed also grew so we needed to move away. For a small company, this would be a great starting point.

Pros:

The helpdesk is the main feature of Spiceworks and works well, the community as well are very knowledgeable and welcoming which is great when you have any issues or queries, you don't need to directly contact Spiceworks Support but rather you can discuss it with the general community. The software being free is also a big positive because unless you're a big company, it's another expense which you can avoid and still get a great service desk.

Cons:

The UI was the most disliked feature of this software, it felt very outdated and the theme customisation was very minimal as well.

Spiceworks works

Comments: We had a more analog way of putting in maintenance and IT requests prior to Spiceworks. The process was changed to a similar system as Spiceworks and then our company started to utilize Spiceworks. On my end I do not see a difference. I like that we are able to track a ticket and staff can communicate through the request. The maintenance workers find it easier to organize and prioritize the jobs as well.

Pros:

Our maintenance and IT dept use Spiceworks for staff to put in tickets for requests. It is easy to do and I get alerts when ticket is assigned to a worker.

Cons:

It really depends on who is accepting the tickets on the other end. Sometimes I will put in a ticket and it will remain open until a human assigns it or closes it on the other end. This program works great with the help of a real human.

Spiceworks Review

Comments: I was moderately happy with it. We no longer use it but did use for several years.

Pros:

It was low in cost and easy to customize.

Cons:

Spiceworks is not very sophisticated and at the time, was difficult to access remotely.

Good ticket management for basic ticket management

Pros:

It's cheap and relatively easy to use - good community around it also.

Cons:

the system was slow compared to others (on prem version)

Spiceworks Help Desk is a great tool

Comments: Overall Spiceworks Help Desk is a great tool to get your company Help Desk up and running with little effort. Highly recommend it.

Pros:

Spiceworks Help Desk is a great tool. It is free, easy to setup, easy to configure, easy to use, It creates a ticket number if setup to do so with an auto reply. Inviting team members is simple and all the history is logged. Very Nice!!!

Cons:

Spiceworks Help Desk is a great tool. However the Knowledge Base usually comes up with zero search results.

Best bang for Buck IT Ticket System for infrastructure support

Comments: Spiceworks filled the void where we relied on email for managing internal IT support cases, it's was a significant improvement for issue tracking and managing workloads. It's completely free you just need the hardware to host / run their solution. For anyone who is using email or teams channels to manage internal support cases just stop and switch to spiceworks. The issues with spiceworks is it's very limited on functionality, there's no round [sensitive content hidden] assignments, holidays rotas and multiple dashboards for split teams. It's a very basic ticket system ideal for small teams but don't let that put you off as it's trivial to install & configure and best of all it's completely free.

Pros:

It's very easy to install & configure, their documentation on initial setup is straight forward and overall it's easy to use. It's a very basic ticket solution however it's completely free, if you're without a ticket system and just need something to get you away from emails then you'd be daft not to try it.

Cons:

The lack of advanced functionality you find in paid rival solutions, round [sensitive content hidden], holiday rota, multiple teams and advanced reporting / dashboards are none existent.

Ticketing Tool

Comments: We are using Spiceworks for ticketing day to day issues where users are facing and for regular follow-up of any tasks assigned.

Pros:

I liked the ticketing process or features that were available when creating tickets, as well as the email alerts for each follow-up.

Cons:

The least i like was server availability, Some times due to work load the server gets crashing and after restarting all the services only it will work without any issues.The initial stage of setup using authentication was difficult.

Review

Pros:

I like the ticketing system. it is the only feature that I used.

Cons:

The support wasn't too responsive on my end.

Ticketing System for Medical Practice

Comments: There haven't been any major concerns brought up.

Pros:

Typically, it is easy to identify who is responsible for which tickets and what priority they are put at.

Cons:

I can't open all the attachments easily in a ticket. I have to go back to the original response to see what attachments are included.

Spiceworks makes it spice!!!

Pros:

For us IT helpdesk/Specialist, this product works like a magic. We can easy monitor and keep track of our ticketing management, we can also check the reports very well and it was so organized.

Cons:

Only when I was accessing it with my phone on web, the product seems not be responsive on mobile phone(browser access). Nevertheless, the app is so great and such an important tool to us

Spiceworks IT Helpdesk offers great value for money. Most outstanding is the support.

Comments: The software provides a complete inventory even if stretched over multiple locations and networks; a complete ticketing system, knowledge base system and many other tools that are of good quality to manage day to day incidences and requests.
The inventory scan provides great detail of networked devices and peripherals e.g. serials, make, model, status, warranty and many more.
Customisable views allow you to quickly focus on the details necessary to troubleshoot issues.

Pros:

Community forum. Personally, I consider forums a waste of time since you normally have to look for ages and still never get the answer you need. Communities are based that "someone has experienced this problem before" and is willing to share in all detail what the problem (can be awkward) and share the solution as well. On the Spiceworks community (cheers!), we have always found answers that you usually only find on paid communities (details, scripts etc). The software (FREE!) gives you a great overview, even if you are spread over multiple locations and/or multiple networks. A complete inventory and a ticketing system that are customisable and ready to integration software and scripts. What more do you want for free?

Cons:

This is definitely not the worst but it takes a bit of getting used how Spiceworks operates. Like other platforms there is a learning curve. Some integration with other 3rd party software might not be straight forward but then there is the awesome community.

Great HelpDesk / Inventory solution

Comments: Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit purposes.

Pros:

I used a free version of Spiceworks for several years. Installation of the application only takes few minutes. In just a few clicks you have a full robust system for ticketing and inventory. Another great perk is Spiceworks community, merely priceless resource where all the IT folks share their knowledge and can help you with random IT dramas. Great way to keep an eye on the hardware inventory. Getting it configured and working properly can be a challenge, but the results are well worth it. Not to mention great helpdesk ticketing functionality, that allows to put an order on how your service requests are processed on a daily basis.

Cons:

I've only used a free version of the application. As I mentioned, one of the key reasons why I got it was for inventory purposes. Getting it work was a challenge. A lot of tweaking had to be done on the network to be able to query all of my PC and Mac workstations and servers. Nevertheless, the result was well worth it. Additionally, while the inventory is running, the system would be somewhat slow, but still managable. Great product! I highly recommend it to all IT admins out there.

So far one of the best helpdesk system I tried

Comments: So far, it very helpful, I easy can track problems and present reports base on the number of tickets. Very helpful

Pros:

It is not that complicated to track your time and the money you could earn, I can add categories and users with a click, alerts and more

Cons:

The mobile app needs some improvements, also no iPad size yet, currently I am using a Samsung tab S8 ultra, the ads are taking mostly of the screen.

A System Administrators best friend

Pros:

Spiceworks is a totally free piece of software if you choose to self-host. Getting things up and running is pretty easy, and it doesn't involve a huge amount of upkeep to keep the inventory data up to date. It also comes with access to the Spiceworks online community. This is a gathering place for a large array of computer savvy folks who help each other out with questions, answers, and access to pieces of software that make life easier. I have reached out to the community many times, and gotten some great feedback on issues I have had, and suggestions on hardware and software purchases. I also like the ability to build my own help desk portal where end users can submit tickets for easier tracking and resolution.

Cons:

I have had some issues with the self-hosted software crashing from time to time. I have not been able to figure out why it needs a random reboot to keep it happy, but it only happens every couple of months, so it really isn't a huge issue to me.

Complete suite of administrative tools for your Network

Comments: Thanks to Spiceworks I was able to control each asset and foresee any problem, be it licensing or errors. The continuous monitoring of my services gives you peace of mind

Pros:

With spiceworks CM version I was able to register all the devices on my network, monitor their performance and record all my assets. My users can open tickets oriented to our services.

Cons:

It can be a bit lengthy to configure all the tools since it has a high number of variables. Ads hide good design. The translation is not entirely good.

Great Help Desk Portal

Comments: When we moved from our prior software provider to Spiceworks, our technicians and users all immediately began to notice a great improvement in usability and functionality. From being able to interact with the software via emails while our technicians are on the go, to updating users when comments are posted and issues are resolved, this software have greatly improved our help desk's day to day productivity.

Pros:

Spiceworks is a free yet versatile help desk portal for users to submit tickets, technicians to track tickets and for administrators to generate reports. With the vast community support behind Spiceworks, its very easy to figure out to to customize the look and feel to meet the needs of your organization.

Cons:

While Spiceworks is great, [I assume] because of the free nature of the software and the companies business model, updates aren't very frequent. Security issues within the software can take a long time to get patched, and new features and few and far in-between.

An excellent trip to the organization, control and monitoring of my company LAN.

Comments: I get control of the company's computer park and with software's functionalities I was able to get all the information about their life time. It also allowed me to carry the statistics of activities and faults in LAN allowing me to study their numbers and attack the problems with greater precision.

Pros:

It is a Swiss Army knife for network administrators allowing inventory, equipment monitoring and failure tracking and activities within the same package. It is great to be able to have everything you need within reach of an IP address, in addition to being able to receive as many notifications as you want and of what you want within the operation of the network.

Cons:

The hardware requirements are many, leaving out all those equipment with few features. Although software as such does not merit investment, it concentrates on the necessary hardware.

Simply essential to every day I.T. Life!

Comments: There is really nothing to say but this software is excellent. I use it daily for ticketing, tracking, research and even I.T. related news clips. It's an essential one stop HUB for everything I.T. and best of all it's free.

Pros:

Spiceworks is the software that my company uses for ticketing and a secondary asset tracking system. Since I've been using it I've found that it's infinitely more helpful than at first it seemed. The ticketing system is very simple to set up and tracks and assigns tickets very well. Besides the ticketing and asset tracking I love all the plug-ins that are available as well as the Spiceworks community. There are very few resources where you will find a more helpful bunch of users who have real world experience and can answer anything you might need to ask. I always find someone who has broken down extremely technical knowledge that makes it easier for me to learn and expand.

Cons:

The software can sometimes be a bit slow to respond. There will at times be an odd lag in the software even though there is nothing taxing happening on the server and resources look fine. This is a minor occurrence and can be fixed by restarting the service on the server.

Great for a start up

Comments: Spiceworks is great for a small start-up company since you can use it for free. It didn't work for our use. The asset management side wasn't the best either.

Pros:

There is a cloud base version, and it's free.

Cons:

The ticket management isn't the best. You don't have options to view another tech's tickets without looking at all the tickets. Generating reports isn't the easiest. There are a lot of key features missing when handling a ticket. You don't have an option to put a ticket on hold or a waiting-for-response option.

Great Helpdesk Solution

Comments: I am able to keep track of my work and assign/re-assign tickets with ease. Going back to reference a past solution is easy. A very practical helpdesk portal.

Pros:

Tickets can be auto-created upon email receipt as well as direct-upload to the Spiceworks portal. The former makes it much easier for users in more of a hurry to get their request in.

Cons:

Linking tickets to other tickets (sub-tickets) can make for a somewhat confusing ticket tree. Could be more intuitive.