---
description: Learn more about UChat price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: UChat Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [UChat](/software/1022133/uchat)

# UChat

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> UChat is a chatbot platform that helps businesses automate conversations across 12 channels without coding.
> 
> Verdict: Rated **4.9/5** by 73 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses UChat?

Small businesses, ecommerce businesses, customer service teams, sales teams, marketing teams, business owners

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 73 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SmartLink

## Commercial Context

- **Starting Price**: US$10,00
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: UChat business plan start from $10 per month with 1 bot, 1000 subscribes \& 5 members. 

Plus you can easily add more bots, subscribers, or team members with our add-ons.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Chatbot
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Reporting/Analytics
- Speech Recognition

## Integrations (23 total)

- 360dialog
- ActiveCampaign
- Calendly
- Cloudinary
- Dialogflow
- Gmail
- Google Sheets
- Instagram
- Mailchimp
- Make
- Messenger
- Pabbly Connect
- PayPal
- Shopify
- SignalWire

... and 8 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.co.za/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [Fathom](https://www.capterra.co.za/software/1037530/fathom) — 5.0/5 (807 reviews)
2. [Darwin AI](https://www.capterra.co.za/software/1066034/darwin-ai) — 4.8/5 (17 reviews)
3. [Denser AI](https://www.capterra.co.za/software/1064391/denser-ai) — 5.0/5 (31 reviews)
4. [Botsonic](https://www.capterra.co.za/software/1061327/botsonic) — 4.8/5 (79 reviews)
5. [Clepher](https://www.capterra.co.za/software/1037558/clever-messenger) — 4.8/5 (88 reviews)

## Reviews

### "NOT RECCOMENDED at all - THERE IS NO customer support\!" — 1.0/5

> **Valery** | *10 November 2025* | Marketing & Advertising | Recommendation rating: 0.0/10
> 
> **Pros**: when its wotk it is ok, there is some difficulties
> 
> **Cons**: THERE IS NO customer support, it is just bots\!\!\!
the amount of time that I need to invest to solve my issues in this software is UNBELIBLE\!\!

NOT RECCOMENDED at all\!
> 
> very very bad\!
I am looking for other software.

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### "Effortless and Powerful Chatbot Solution for Multi-Channel Engagement" — 5.0/5

> **‪KHLDUN** | *06 November 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: I love UChat's easy and intuitive interface, allowing me to build smart, multi-channel bots without coding, which speeds up communication and boosts productivity.
> 
> **Cons**: The mobile app has been reported to need updates to enhance speed and usability, aiming to match the performance of global messaging apps.
> 
> My overall experience with UChat has been highly positive. The platform's intuitive design and powerful features allow me to create sophisticated, multi-channel chatbots effortlessly. I appreciate the flexibility UChat offers, from automating responses to integrating AI and NLP for enhanced client interaction. Though the extensive options required some initial learning, it ultimately helped me streamline my customer engagement, boost efficiency, and customize client journeys. UChat's support team and updates also reassure me that it's a reliable choice for long-term use.

-----

### "The Best Chatbot Platform Ever\!" — 5.0/5

> **Ahmad Fikri** | *13 February 2022* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: The first thing is it allows many channels, even for the lowest tier. I would say the deal is a win-win situation. Before this I use chatfuel, I migrated into a third-party script I bought in Codecanyon. Then, Uchat offers some good deals. So, after several months of using the platform, I was satisfied with the flow builder, the hassle-free while creating the chat flow, the user are free to build the integration between UChat with another system. If you have not started any chatbot before this, I would recommend using UChat, because the user interface is user-friendly or beginner-friendly.

You don't have to learn so many technical things, because UChat has covered that. You need to develop your chatbot and start interacting with your customer.

Their team also works hard on making new videos and improving their documentation from time to time. Also not to forget, their team also actively produce new features for user benefit.
> 
> **Cons**: Every platform would encounter some unexpected bugs. That's normal, and the main concern for users might be how fast they respond to the user. Not to say that I dislike their response; it's just that maybe the team can improve it from time to time.

Some issues related to several users does not understand the UChat offering. Maybe UChat team can improve the way they deliver the message to their future user. Perhaps with more interesting infographics, some users might prefer to watch videos. Overall, I satisfied with the services offered by UChat.

-----

### "Best in Features\!" — 5.0/5

> **Cathy** | *13 March 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: I like UChat for it's features and the team behind it. Almost everyday they are introducing new features or feature updates. They are also in the look out of new technology that can be implemented in UChat that will benefit its users. One of most advanced chatbot platform in the world today.
> 
> **Cons**: Their reporting and analytics sections can use some improvement.

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### "This platform saved my business\!" — 5.0/5

> **Mark** | *10 February 2022* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: The fact that this platform has so many features and integrations that you can easily combine it with any other business software you might be using. You can automate most of your business processes as far as up to 90% which is amazing if you think about it
> 
> **Cons**: I would like to see that the separate channels currently provided be integrated as an omnichannel structure instead. This will reduce building time and it allows to interact with a user from a single inbox no matter which channel they reach you on rather than needing to login to each individual channel
> 
> I have been working with UChat over a year now and having seen the development and the stability of the platform it is an absolute gamechanger for me. 

No longer have to worry about being able to build a certain automation as the platform is feature-rich and always evolving to that next level

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## Links

- [View on Capterra](https://www.capterra.co.za/software/1022133/uchat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/239947/UChat/> |
| en-AE | <https://www.capterra.ae/software/1022133/uchat> |
| en-AU | <https://www.capterra.com.au/software/1022133/uchat> |
| en-CA | <https://www.capterra.ca/software/1022133/uchat> |
| en-GB | <https://www.capterra.co.uk/software/1022133/uchat> |
| en-IE | <https://www.capterra.ie/software/1022133/uchat> |
| en-IL | <https://www.capterra.co.il/software/1022133/uchat> |
| en-IN | <https://www.capterra.in/software/1022133/uchat> |
| en-NZ | <https://www.capterra.co.nz/software/1022133/uchat> |
| en-SG | <https://www.capterra.com.sg/software/1022133/uchat> |
| en-ZA | <https://www.capterra.co.za/software/1022133/uchat> |

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