---
description: Learn more about Skalin price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
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title: Skalin Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Digital Adoption Platforms](/directory/31638/digital-adoption-platform/software) > [Skalin](/software/1018511/skalin)

# Skalin

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> Skalin - Experience the future of Customer Success
> 
> Verdict: Rated **4.9/5** by 55 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Skalin?

SaaS B2B, SMBs

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 55 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Skalin

## Commercial Context

- **Starting Price**: €569,00
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English, French
- **Available Countries**: Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States

## Features

- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Collaboration Tools
- Customer Engagement
- Customer Experience Management
- Customer History
- Email Management
- Engagement Tracking
- Health Score
- Multi-Channel Communication
- Multi-Language
- NPS of Customers
- Onboarding
- Reporting/Analytics
- Revenue Management
- Task Management
- Third-Party Integrations
- Usage Tracking/Analytics
- User Onboarding

## Integrations (16 total)

- Chargebee
- Gmail
- HubSpot CRM
- HubSpot Sales Hub
- Intercom
- Microsoft Outlook
- Mixpanel
- Pendo
- Pipedrive
- Salesforce Starter
- Segment
- Sellsy
- Slack
- Stripe
- Zapier

... and 1 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Digital Adoption Platforms](https://www.capterra.co.za/directory/31638/digital-adoption-platform/software)

## Related Categories

- [Digital Adoption Platforms](https://www.capterra.co.za/directory/31638/digital-adoption-platform/software)
- [Customer Success Software](https://www.capterra.co.za/directory/30961/customer-success/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)

## Alternatives

1. [Product Fruits](https://www.capterra.co.za/software/1011214/product-fruits) — 4.7/5 (89 reviews)
2. [monday CRM](https://www.capterra.co.za/software/1024614/monday-crm) — 4.7/5 (453 reviews)
3. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Custify](https://www.capterra.co.za/software/190125/custify) — 4.9/5 (122 reviews)
5. [Rocketlane](https://www.capterra.co.za/software/1015299/rocketlane) — 4.7/5 (127 reviews)

## Reviews

### "Feedback Skalin" — 5.0/5

> **Mc** | *06 October 2021* | Computer & Network Security | Recommendation rating: 9.0/10
> 
> **Pros**: The strong points of this software are without any doubt its simplicity of use and the highlighting of the most relevant information allowing an effective management and optimization of the customer portfolio.
> 
> **Cons**: The strong support of Skalin teams and the regular availability of new features do not allow me to answer this question.

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### "Outil indispensable dans la gestion de gros portefeuille client." — 5.0/5

> **Claudia** | *13 March 2025* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Tableaux de bord. Score de santé personnalisable par type de client. Suivi des renouvellement et prédiction. Logs des connexions clients. Playbook de tâches. Les bilans emails et notifications. Suivi et accompagnement de la part de Skalin.
> 
> **Cons**: Pas de vue sur les paiements clients dans notre cas.
> 
> Outil indispensable au quotidien. Son interface simple et lisible permet de gagner en proactivité en détectant les signaux faibles de nos portefeuilles clients et en suivant précisément leur gestion.

-----

### "Belle plateforme CS" — 5.0/5

> **Thibault** | *24 May 2024* | Real Estate | Recommendation rating: 8.0/10
> 
> **Pros**: Facilité d'utilisation 
Dashboard clairs et précis 
Score Santé 
Playbooks
> 
> **Cons**: La connexion hubspot qui n'a pas été évidente 
Le volume de clients qui ralentit la plateforme 
Manque de personnalisation sur les e-mails
> 
> Globalement très bonne expérience même si je pense qu'un programme de formation pour embarquer les équipes pour une meilleure prise en main et adoption pourrait être un plus

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### "Le premier CRM vraiment pensé pour les Customer Success" — 5.0/5

> **Xavier** | *23 September 2021* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Skalin est une plateforme conçue par des CSM et ça se ressent immédiatement. En quelques indicateurs on peut apprécier la santé de sa base client, c'est particulièrement essentiel en SAAS ou il est difficile d'évaluer à distance.  Le plus important est que le logiciel analyse tous les échanges emails , et meme les silences, pour évaluer l'état de la relation avec le client. On ne se base plus sur ses propres impressions mais sur une analyse sémantique objective des emails et sans aucun effort de collecte. 
Ensuite le fait qu'on puisse y meler des stats d'usage est essentiel pour détecter les baisses d'adoption et réagir à temps.
Enfin la possibilité de modéliser son offre et être prévenu par des alertes d'une reconduction prochaine est juste indispensable pour ne pas réagir après la bataille.
> 
> **Cons**: Le logiciel est encore en évolution donc il lui manque la possibilité de customiser davantage les champs associés aux clients par exemple, et des intégrations avec les autres outils qu'on utilise. Il est déjà intégré à Hubspot et Zendesk que nous utilisons par ailleurs , cela permet d'introduire facilement Skalin dans sa stack
> 
> L'expérience est très positive tant sur le produit lui meme que sur le support apporté à l'outil. On sent une équipe qui connait vraiment le métier de CSM et à meme d'apporter rapidement des solutions à toutes les difficultés qu'on peut rencontrer.

-----

### "Skalin : un super allier" — 5.0/5

> **Laura** | *11 December 2023* | Farming | Recommendation rating: 9.0/10
> 
> **Pros**: Ce que je préfère dans Skalin, c'est vraiment de pouvoir suivre mon portefeuille d'avoir une vision globale des clients à appeler et de savoir qui est en position de risque pour rectifier le tire \!
> 
> **Cons**: Je pense que ce serait top d'avoir une visio des connexions journalières du clients mais sinon RAS.
> 
> Très bonne prise en main de Skalin, \[caché sensible contenu\] est toujours réactif et très sympa pour nous aider à faire une bonne prise en main. Le logiciel est intuitif et permet de ne rien oublier et de veiller à maintenir son portefeuille en bonne santé.

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