---
description: Learn more about Instinct Science price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Instinct Science Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Veterinary Software](/directory/30617/veterinary/software) > [Instinct Science](/software/1017062/instinct-emr)

# Instinct Science

Canonical: https://www.capterra.co.za/software/1017062/instinct-emr

Page: 1 / 11\
Next: [Next page](https://www.capterra.co.za/software/1017062/instinct-emr?page=2)

> Instinct is the veterinary industry's first practice management software with natively integrated digital treatment sheets.
> 
> Verdict: Rated **4.9/5** by 234 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Instinct Science?

Emergency, specialty, multi-practice, and urgent care  veterinary hospitals.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 234 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Instinct Science

## Commercial Context

- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: Please contact Instinct Science for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Accounting
- Appointment Scheduling
- Charting
- Client Management
- Communication Management
- Confirmations/Reminders
- Document Storage
- E-Prescribing
- EMR/EHR
- Inventory Management
- Medical Billing
- Patient Intake
- Patient Records Management
- Payment Processing
- Treatment Planning

## Integrations (6 total)

- Asteris
- Cornerstone Software
- FetchIt
- IDEXX Neo
- PetDesk
- Talkatoo

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Veterinary Software](https://www.capterra.co.za/directory/30617/veterinary/software)

## Alternatives

1. [ezyVet](https://www.capterra.co.za/software/99977/ezyvet-cloud-vet-software) — 4.6/5 (276 reviews)
2. [DaySmart Vet](https://www.capterra.co.za/software/133166/DaySmart-Vet) — 4.6/5 (279 reviews)
3. [Covetrus Pulse](https://www.capterra.co.za/software/130107/covetrus-pulse) — 4.0/5 (542 reviews)
4. [Shepherd](https://www.capterra.co.za/software/172485/shepherd-app) — 4.7/5 (87 reviews)
5. [Covetrus vRxPro](https://www.capterra.co.za/software/204324/covetrus-prescription-management) — 4.3/5 (196 reviews)

## Reviews

### "So easy to use, helps simplify my job\!" — 5.0/5

> **Sadia** | *28 April 2024* | Veterinary | Recommendation rating: 10.0/10
> 
> **Pros**: I love how user friendly Instinct is. I was delighted when my company decided to fully switch over to Instinct from a different system, I remember thinking to myself "about time\!" Instinct makes viewing and managing patient information and billing so simple and efficient. One of my favorite features is the "rapid registration" option which allows me to quickly check in new patients with ease (which helps me greatly when dealing with emergent cases). I can also easily chat with my teammates and even with clients which I love\! Communication is a must in our hospital and using Instinct has made it so much more convenient. Also, as a somewhat of a user design nerd, I enjoy the design of Instinct.
> 
> **Cons**: There have been small bugs here and there, such as every now and then there may be a delay in documents being generated, or the program suddenly runs slowly, etc.  But these instances are not common at all and when they occur, the Instinct team are quick and very communicative about the issues and get everything handled quickly while keeping us thoroughly updated.
> 
> Instinct has been a positive change for our hospital. From the ease of use, the efficiency of communication and billing, the efficiency of data entry and record-keeping of patient information, to the design and fun little graphics and quotes\! I am grateful to be using Instinct for my day to day duties and would recommend it to anyone.

-----

### "Owner, veterinarian" — 4.0/5

> **Fayth** | *30 April 2025* | Veterinary | Recommendation rating: 9.0/10
> 
> **Pros**: Easy of use, customizable, all information in 1 place. Integrates with Cubex for controlled substances.
> 
> **Cons**: Patient photos. Would like it to integrate with Idexx radiology. Invoicing has a learning curve. Need a strong office manager to train CSRs.
> 
> Glad we choose instinct as our operating system for our new business. It has made improvements over the last 3 years.

-----

### "Instinct Science - a great experience" — 5.0/5

> **Jennifer** | *29 April 2025* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: What I like most about Instinct Science is their willingness to grow and improve. Feedback is always accepted and explored. The massive improvements over the past 3 years in functioning, integrations, and growth have made my job much easier.
> 
> **Cons**: This is a difficult questions because of Instinct Science's willingness to take feedback and act on feedback. When there is a place for improvement I submit the information and have seen action on many of the requests.
> 
> The experience with Instinct Science has been wonderful. The team was very willing to help and keep on goal during on boarding and were helpful after with any questions or concerns.

-----

### "Best Cloud Based PIMS around\!" — 5.0/5

> **Michelle** | *29 April 2025* | Veterinary | Recommendation rating: 10.0/10
> 
> **Pros**: Instinct is intuitive, constantly adapting to what we need and request.  Their staff is top notch, none better in the field.  It is easy to use, cloud based and the staff loves it\!
> 
> **Cons**: Currently the owner chat function could use some updating, but it is on the list and I am sure we will see something new soon\!
> 
> My onboarding experience was the smoothest ever\!  Our case manager thought of everything, helped with all the uploads, made relevant suggestions on how to create new protocols and work around.  Since then they have been there when we need them and we love it\!

-----

### "Great Option for 24H Hospital" — 5.0/5

> **Michelle** | *28 April 2025* | Veterinary | Recommendation rating: 10.0/10
> 
> **Pros**: It is intuitive, flexible and offers a wide range of reports and management focused data.  Our medical team is able to customize templates to their preferances and finds the integration with our medical services and referral partners seamless.  There is a robust self training program available for new team members that gets them up to speed quickly and great product support anytime we have questions.
> 
> **Cons**: There are a lot of options and set up takes some time to ensure things are working best for your hospitals needs. It is wonderful once you spend the time setting it up.
> 
> It has been a wonderful improvement from our prior practice management software. The team loves it and management has all the data needed.  It is exactly what we needed for our busy 24h hospital.

-----

Page: 1 / 11\
Next: [Next page](https://www.capterra.co.za/software/1017062/instinct-emr?page=2)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1017062/instinct-emr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/234498/Instinct-EMR/> |
| en-AE | <https://www.capterra.ae/software/1017062/instinct-emr> |
| en-AU | <https://www.capterra.com.au/software/1017062/instinct-emr> |
| en-CA | <https://www.capterra.ca/software/1017062/instinct-emr> |
| en-GB | <https://www.capterra.co.uk/software/1017062/instinct-emr> |
| en-IE | <https://www.capterra.ie/software/1017062/instinct-emr> |
| en-IL | <https://www.capterra.co.il/software/1017062/instinct-emr> |
| en-IN | <https://www.capterra.in/software/1017062/instinct-emr> |
| en-NZ | <https://www.capterra.co.nz/software/1017062/instinct-emr> |
| en-SG | <https://www.capterra.com.sg/software/1017062/instinct-emr> |
| en-ZA | <https://www.capterra.co.za/software/1017062/instinct-emr> |
| fr | <https://www.capterra.fr/software/1017062/instinct-emr> |
| fr-BE | <https://fr.capterra.be/software/1017062/instinct-emr> |
| fr-CA | <https://fr.capterra.ca/software/1017062/instinct-emr> |
| fr-LU | <https://www.capterra.lu/software/1017062/instinct-emr> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra South Africa helps find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.za","url":"https://www.capterra.co.za/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.za/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Instinct Science","description":"Instinct is the veterinary industry's first practice management software with natively integrated digital treatment sheets so you can keep track of patient history and treat your patients from one place. We call this a Veterinary EMR. \n\nInstinct's suite of expert-guided tools allow hospitals to supercharge practices, create a safer environment for all patients, and restore work-life harmony for veterinary teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/56098692-a12f-48d8-a7b6-400229f0fb3b.png","url":"https://www.capterra.co.za/software/1017062/instinct-emr","@id":"https://www.capterra.co.za/software/1017062/instinct-emr#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":234},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.za/software/1017062/instinct-emr#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Instinct Science?","@type":"Question","acceptedAnswer":{"text":"Instinct is the veterinary industry's first practice management software with natively integrated digital treatment sheets so you can keep track of patient history and treat your patients from one place. We call this a Veterinary EMR. Instinct's suite of expert-guided tools allow hospitals to supercharge practices, create a safer environment for all patients, and restore work-life harmony for veterinary teams.","@type":"Answer"}},{"name":"Who Uses Instinct Science?","@type":"Question","acceptedAnswer":{"text":"Emergency, specialty, multi-practice, and urgent careveterinary hospitals.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.za/software/1017062/instinct-emr#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Veterinary Software","position":2,"item":"/directory/30617/veterinary/software","@type":"ListItem"},{"name":"Instinct Science","position":3,"item":"/software/1017062/instinct-emr","@type":"ListItem"}]}]}
</script>