--- description: Learn more about DoorDash for Merchants price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: DoorDash for Merchants Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Online Ordering Systems](/directory/32698/online-ordering/software) > [DoorDash for Merchants](/software/1012321/doordash) # DoorDash for Merchants Canonical: https://www.capterra.co.za/software/1012321/doordash Page: 1 / 9\ Next: [Next page](https://www.capterra.co.za/software/1012321/doordash?page=2) > DoorDash's food delivery platform helps restaurants expand reach, boost sales, access financing, and streamline operations. > > Verdict: Rated **4.1/5** by 188 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses DoorDash for Merchants? United States ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 188 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: DoorDash ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Contact DoorDash for more information on pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Australia, Canada, New Zealand, United States ## Features - Delivery Tracking - Mobile Access - Online Ordering - Online Payments - Order Management - Reporting/Analytics - Restaurant POS ## Support Options - FAQs/Forum - Phone Support ## Category - [Online Ordering Systems](https://www.capterra.co.za/directory/32698/online-ordering/software) ## Related Categories - [Online Ordering Systems](https://www.capterra.co.za/directory/32698/online-ordering/software) - [Food Delivery Software](https://www.capterra.co.za/directory/30861/food-delivery/software) ## Alternatives 1. [Restroworks Cloud Kitchen Management Software](https://www.capterra.co.za/software/1052968/restroworks-cloud-kitchen-management-software) — 4.9/5 (79 reviews) 2. [GrubHub](https://www.capterra.co.za/software/210141/grubhub) — 4.3/5 (131 reviews) 3. [Owner.com](https://www.capterra.co.za/software/1039701/owner) — 4.7/5 (96 reviews) 4. [Instacart](https://www.capterra.co.za/software/1012726/instacart) — 4.0/5 (47 reviews) 5. [StoreKit](https://www.capterra.co.za/software/203009/sk-takeaway) — 4.9/5 (107 reviews) ## Reviews ### "Perfect app for discovering more local cuisine..." — 5.0/5 > **Frankie** | *30 August 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Doordash has helped alot in places where other apps have not. I've used it across different states and in different cities, it has given me access to different restaurants that were unavailable on more popular, mainstream apps. > > **Cons**: At the moment, I honestly cannot think of any cons that are a reflection on the app. Usually any issues I've had were because the restaurant did not send my order correctly or did not see the order because only just started using the online ordering feature and were not used to using the system. > > Overall, I have enjoyed using Doordash to try food at local places that aren't available on other apps that are out there. ----- ### "Brings in new business to your restaurant" — 5.0/5 > **Jessica** | *21 June 2025* | Restaurants | Recommendation rating: 8.0/10 > > **Pros**: Doordash is easy to use for both the consumer and the business. Everything is laid out in an easy to follow way. The customer service is fast, responsive, and courteous. It integrated well on our website and was easy to set up. > > **Cons**: The fees are high, forcing us to raise our prices and push that cost onto our customer. We tried to keep our prices affordable and someone who has only ordered through Doordash and not come into our restaurant would assume those are our regular prices, which may drive some customers away. > > While the fees were high, Doordash is the most popular food delivery app in our area and did bring us a lot of business. It brought in new customers that otherwise wouldn't have tried us as well. The customer service when we did have issues was fantastic. ----- ### "Complete lack of communication" — 1.0/5 > **Donald** | *02 June 2025* | Law Enforcement | Recommendation rating: 0.0/10 > > **Pros**: Nothing. 2 out of 3 orders in a month have had half or more of the order canceled, without notification. Paid a tip based on more than double of the food i received. Tonight almost 30 dollars of my order canceled due to bring out of stock, yet for dash didn't call, was going to send me the rest of the order, 2 biscuits, for 10 dollars. If i hadn't paid extensive attention to my order status, not a common action, I'd be paying for nothing. The store seems to be attempting to contact dd to inform them as well. They say they are getting hung up on by dd. > > **Cons**: No customer interaction if an order is unavailable or changes. 3 quarters of an order not available and for dash wants to charge 10 dollars for 2 biscuits > > Done with for dash. Will not order again. No communication by for dash when order unavailable. It's been fun, but bye. ----- ### "DoorDash is a wonderful app that allows for access to a large variety of cuisine." — 4.0/5 > **Verified Reviewer** | *30 August 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: The best feature of the DoorDash app is the ease at which you can order food for home (or work) delivery. > > **Cons**: The least appealing thing about the DoorDash app is the high fees and additional costs associated with ordering food to be delivered. > > The overall experience is positive, as DoorDash allows for access to a variety of foods and restaurants that previously could not be delivered. However, over time my use has diminished, as it is a very expensive way to access a meal. ----- ### "DoorDash POS integration" — 4.0/5 > **Alex** | *24 April 2025* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: That can be integrated with our POS system. Which allow us to use our own system for ticket printing and order tracking rather than having different tablets and printers. > > **Cons**: Because we are integrated with DoorDash trough our POS, our DoorDash menu is managed and controlled by our POS, but sometimes that fails, because we see orders containing sides which were removed already long time ago. And they are not showing in our POS menu which is the one synchronized with DoorDash one. > > Good, brings additional sales. If we dont meet sales expectations, they refund us the fee which they collect. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.co.za/software/1012321/doordash?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/1012321/doordash) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | nl | | | nl-BE | | ----- ## Structured Data