--- description: Learn more about Autotask PSA price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Autotask PSA Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Autotask PSA](/software/1004024/autotask-psa) # Autotask PSA Canonical: https://www.capterra.co.za/software/1004024/autotask-psa Page: 1 / 7\ Next: [Next page](https://www.capterra.co.za/software/1004024/autotask-psa?page=2) > Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database. > > Verdict: Rated **4.3/5** by 155 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 155 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, German, Italian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - Access Controls/Permissions - Accounting - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Tracking - Backup and Recovery - Billing & Invoicing - CRM - Change Management - Collaboration Tools - Configuration Management - Contract/License Management - Customer Support - Dashboard - Document Management - IT Asset Management - IT Asset Tracking - IT Reporting - Incident Management - Inventory Management - Issue Management - Knowledge Base Management - Knowledge Management - Maintenance Scheduling - Performance Metrics - Problem Management - Project Management - Real-Time Notifications - Remote Monitoring & Management - Reporting & Statistics - Resource Management - Scheduling - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management - Third-Party Integrations - Ticket Management - Time & Expense Tracking - Vendor Management - Workflow Management ## Integrations (36 total) - Acronis Cyber Backup - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software) ## Related Categories - [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software) - [MSP Software](https://www.capterra.co.za/directory/30921/msp/software) - [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software) - [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software) - [Business Management Software](https://www.capterra.co.za/directory/30532/business-management/software) ## Alternatives 1. [N-central](https://www.capterra.co.za/software/13803/n-central) — 4.1/5 (195 reviews) 2. [N-sight RMM](https://www.capterra.co.za/software/163344/n-sight) — 4.3/5 (194 reviews) 3. [Atera](https://www.capterra.co.za/software/144309/atera) — 4.5/5 (446 reviews) 4. [Syncro](https://www.capterra.co.za/software/207618/syncro) — 4.6/5 (147 reviews) 5. [IT Glue](https://www.capterra.co.za/software/170401/itglue) — 4.6/5 (331 reviews) ## Reviews ### "Autotask PSA – The Gold Standard for MSPs" — 5.0/5 > **Jacques** | *09 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform. The seamless integration with RMM agents adds incredible value, and the ability to sync invoices and expense claims directly into QuickBooks Online streamlines financial processes. I also appreciate how customisable the platform is, especially when configuring ticket and company views to match our workflow > > **Cons**: Email formatting remains a persistent issue — text, images, and hyperlinks often display incorrectly when tickets are created via email, which impacts clarity. In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for businesses relying on that platform. > > Having used Autotask for over 8 years, I can confidently say it remains the leading PSA in the market. Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft 365 licences. It continues to be a cornerstone tool for driving efficiency and control in our business. ----- ### "AutoTask PSA | 4 Year Veteran" — 3.0/5 > **Harrison** | *24 November 2025* | Information Technology & Services | Recommendation rating: 4.0/10 > > **Pros**: I liked how it was brightgauge and a PSA all wrapped into one. It helped us track metrics inside the system we were using without the need for any extra cost. > > **Cons**: I did not like how there was not customer inventory or configurations. It feels way behind the times without the ability to track customers inventory or products. > > I used it for about 4 years with success. I think its pretty built out but there are some major features missing. ----- ### "Autotask PSA" — 4.0/5 > **Schyler** | *09 September 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: It's all-around business management system - it includes CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. > > **Cons**: It needs a lot of improvements to ensure consistent U/I elements across all modules. Purchasing and asset management capabilities are outdated and haven't had much attention over the years. Cooper is VERY weak, hoping to see a lot of attention in here in the coming weeks and months. Right now, we have to use ChatGPT because Cooper doesn't cut the mustard. > > We have been using it since 2017. We rely on its CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. ----- ### "A great PSA product with a steep learning curve and difficult setup." — 4.0/5 > **Randy** | *19 May 2025* | Banking | Recommendation rating: 8.0/10 > > **Pros**: The product is feature rich, provides granular information and integrates with our Datto RMM product, making ticket creation and resolution much easier. > > **Cons**: Without detailed knowledge into PSA products, I highly doubt you can set it up in a timely manner without the help of Kaseya support. Product setup is challenging even with premium support. > > The product works extremely well, and has reduced the time it takes to create and close tickets substantially. Additionally, it highlights issues and allows us to address them more quickly while also helping us track our work. ----- ### "Great platform, always dependable." — 4.0/5 > **Alex** | *09 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: User friendly, comprehensive and functional. Autotas PSA consistently delivers results by provides a fully featured platform for all aspects of an MSP business. > > **Cons**: Not enough workflow conditions means that more creative solutions need to be identified and implemented. > > Excellent. I am a reseller and a consultant for PSA services and Autotask has always been my primary product. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.za/software/1004024/autotask-psa?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/1004024/autotask-psa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data