---
description: See the list of the best AI Agents for Customer Support solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: AI Agents for Customer Support - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](https://www.capterra.co.za/directory/34696/ai-agents-for-customer-support/software)

# AI Agents for Customer Support

Canonical: https://www.capterra.co.za/directory/34696/ai-agents-for-customer-support/software

> AI customer support agents are autonomous systems utilizing NLP and machine learning to streamline and enhance customer service interactions across various channels such as chat, email, and voice. Seamlessly connected with CRM, help desk, and knowledge base tools, these agents independently handle tickets, answer queries, and escalate complex cases to humans.

-----

## Products

1. [Aircall](https://www.capterra.co.za/software/144486/aircall) — 4.2/5 (460 reviews) — Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations.
2. [8x8 Contact Center](https://www.capterra.co.za/software/161523/contactnow) — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
3. [AskYura](https://www.capterra.co.za/software/1081181/Yura) — 5.0/5 (2 reviews) — AskYura is an AI platform that automates complex support tasks and executes actions using natural language instructions, rather than fl
4. [Assembled AI](https://www.capterra.co.za/software/1073241/Assembled-Assist) — 1.0/5 (1 reviews) — AI agents for voice, chat, and email plus real-time Copilot to automate support and empower human teams.
5. [Assistable](https://www.capterra.co.za/software/1078622/Assistable) (0 reviews) — Cloud-based conversational AI platform that enables businesses to build autonomous voice and chat assistants without coding knowledge.
6. [Ayudo](https://www.capterra.co.za/software/1078857/Ayudo) (0 reviews) — Ayudo is customer support software helping businesses scale service across chat, email, voice, and messaging channels via workflows.
7. [Angel X](https://www.capterra.co.za/software/1080169/Angel-X) (0 reviews) — Angel X is AI-enabled customer support software giving websites a human-like voice to engage visitors and offer assistance.
8. [Airgentic](https://www.capterra.co.za/software/1083832/Airgentic) (0 reviews) — Airgentic is an AI platform offering conversational AI, task agents, site search, and analytics to deliver accurate answers.
9. [AskBigBot](https://www.capterra.co.za/software/1085161/AskBigBot) (0 reviews) — AskBigBot is a secure, multi-tenant AI assistant that answers questions from your company’s documents, systems, and apps—helping teams
10. [All Onboard](https://www.capterra.co.za/software/1086291/All-Onboard) (0 reviews) — Conversational AI tool that helps teams gain insights into customer conversations, track deflection rates \& analyze customer sentiment.
11. [Aisa-X](https://www.capterra.co.za/software/1086653/Aisa-X) (0 reviews) — AI-based assistant solution that helps teams automate customer support, lead generation, and business communication across industries.
12. [Agent360](https://www.capterra.co.za/software/1088328/Agent360) (0 reviews) — Agent360 is customer service software that combines AI Receptionist, Live Chat, ticketing, a knowledge base, and surveys.
13. [AgenticRelay](https://www.capterra.co.za/software/1089649/AgenticRelay) (0 reviews) — AgenticRelay is a no-code AI platform that builds, trains, and deploys chatbots for automating support, operations, and website chat.
14. [Azeon](https://www.capterra.co.za/software/1089814/Azeon) (0 reviews) — Azeon is an agentic AI built for modern customer support across voice, chat, and email.
15. [Amyra](https://www.capterra.co.za/software/1094607/Amyra) (0 reviews) — AI-enabled software that helps Mexican businesses manage communication, bookings, payments, and analytics via WhatsApp and Instagram.
16. [Auto Asistente](https://www.capterra.co.za/software/1095124/Auto-Asistente) (0 reviews) — Conversational AI platform for managing inquiries, scheduling, and closing sales on WhatsApp, Instagram, Facebook, and TikTok.
17. [Acclaim](https://www.capterra.co.za/software/1096033/Acclaim) (0 reviews) — Acclaim is a voice-first AI CX platform that enables multi-channel conversations for regulated industries while ensuring compliance.
18. [AskSpot](https://www.capterra.co.za/software/1096256/AskSpot) (0 reviews) — AskSpot is an AI sales agent platform that guides e-commerce customers to purchases and automates support conversations.

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.capterra.co.za/directory/30938/artificial-intelligence/software)
- [Predictive Dialer Software](https://www.capterra.co.za/directory/30597/predictive-dialer/software)
- [Unified Communications Software](https://www.capterra.co.za/directory/31035/unified-communications/software)
- [VoIP Software](https://www.capterra.co.za/directory/30940/voip/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/34696/ai-agents-for-customer-support/software)
- [All Categories](https://www.capterra.co.za/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/directory/34696/ai-agents-for-customer-support/software> |
| de-AT | <https://www.capterra.at/directory/34696/ai-agents-for-customer-support/software> |
| de-CH | <https://www.capterra.ch/directory/34696/ai-agents-for-customer-support/software> |
| en | <https://www.capterra.com/ai-agents-for-customer-support-software/> |
| en-AE | <https://www.capterra.ae/directory/34696/ai-agents-for-customer-support/software> |
| en-AU | <https://www.capterra.com.au/directory/34696/ai-agents-for-customer-support/software> |
| en-CA | <https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software> |
| en-GB | <https://www.capterra.co.uk/directory/34696/ai-agents-for-customer-support/software> |
| en-IE | <https://www.capterra.ie/directory/34696/ai-agents-for-customer-support/software> |
| en-IL | <https://www.capterra.co.il/directory/34696/ai-agents-for-customer-support/software> |
| en-IN | <https://www.capterra.in/directory/34696/ai-agents-for-customer-support/software> |
| en-NZ | <https://www.capterra.co.nz/directory/34696/ai-agents-for-customer-support/software> |
| en-SG | <https://www.capterra.com.sg/directory/34696/ai-agents-for-customer-support/software> |
| en-ZA | <https://www.capterra.co.za/directory/34696/ai-agents-for-customer-support/software> |
| es | <https://www.capterra.es/directory/34696/ai-agents-for-customer-support/software> |
| es-AR | <https://www.capterra.com.ar/directory/34696/ai-agents-for-customer-support/software> |
| es-CL | <https://www.capterra.cl/directory/34696/ai-agents-for-customer-support/software> |
| es-CO | <https://www.capterra.co/directory/34696/ai-agents-for-customer-support/software> |
| es-CR | <https://www.capterra.co.cr/directory/34696/ai-agents-for-customer-support/software> |
| es-DO | <https://www.capterra.do/directory/34696/ai-agents-for-customer-support/software> |
| es-EC | <https://www.capterra.ec/directory/34696/ai-agents-for-customer-support/software> |
| es-MX | <https://www.capterra.mx/directory/34696/ai-agents-for-customer-support/software> |
| es-PA | <https://www.capterra.com.pa/directory/34696/ai-agents-for-customer-support/software> |
| es-PE | <https://www.capterra.pe/directory/34696/ai-agents-for-customer-support/software> |
| fr | <https://www.capterra.fr/directory/34696/ai-agents-for-customer-support/software> |
| fr-BE | <https://fr.capterra.be/directory/34696/ai-agents-for-customer-support/software> |
| fr-CA | <https://fr.capterra.ca/directory/34696/ai-agents-for-customer-support/software> |
| fr-LU | <https://www.capterra.lu/directory/34696/ai-agents-for-customer-support/software> |
| it | <https://www.capterra.it/directory/34696/ai-agents-for-customer-support/software> |
| ja | <https://www.capterra.jp/directory/34696/ai-agents-for-customer-support/software> |
| nl | <https://www.capterra.nl/directory/34696/ai-agents-for-customer-support/software> |
| nl-BE | <https://www.capterra.be/directory/34696/ai-agents-for-customer-support/software> |
| pt | <https://www.capterra.com.br/directory/34696/ai-agents-for-customer-support/software> |
| pt-PT | <https://www.capterra.pt/directory/34696/ai-agents-for-customer-support/software> |
| sv | <https://www.capterra.se/directory/34696/ai-agents-for-customer-support/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra South Africa helps find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.za","url":"https://www.capterra.co.za/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.za/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":null,"url":"https://www.capterra.co.za/","@id":"https://www.capterra.co.za/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.co.za/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.co.za/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"AI Agents for Customer Support","description":"See the list of the best AI Agents for Customer Support solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.","url":"https://www.capterra.co.za/directory/34696/ai-agents-for-customer-support/software","about":{"@id":"https://www.capterra.co.za/directory/34696/ai-agents-for-customer-support/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.co.za/directory/34696/ai-agents-for-customer-support/software#breadcrumblist"},"@id":"https://www.capterra.co.za/directory/34696/ai-agents-for-customer-support/software#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.capterra.co.za/directory/34696/ai-agents-for-customer-support/software#itemlist"},"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"publisher":{"@id":"https://www.capterra.co.za/#organization"},"inLanguage":"en-ZA"},{"@id":"https://www.capterra.co.za/directory/34696/ai-agents-for-customer-support/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"AI Agents for Customer Support","position":2,"item":"https://www.capterra.co.za/directory/34696/ai-agents-for-customer-support/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"AI Agents for Customer Support - Prices &amp; Reviews - Capterra South Africa 2026","@context":"https://schema.org","@id":"https://www.capterra.co.za/directory/34696/ai-agents-for-customer-support/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Aircall","position":1,"description":"Aircall is a customer communications platform that combines phone functionality with advanced AI. It unifies communication channels, automates tasks, and provides data-driven insights to improve customer interactions. AI Voice Agents handle inbound calls, while AI Assist offers real-time conversation intelligence and workflow automation.\n\nThe platform integrates with CRM and helpdesk systems, ensuring a unified view of customer data for personalized service. Its analytics tools track metrics and highlight areas for improvement. Aircall supports sales and support teams with tools to streamline workflows and boost productivity. By delivering intelligent communication solutions, it helps organizations strengthen customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc9c553a-b0c5-4095-b932-9ce0c85e3255.png","url":"https://www.capterra.co.za/software/144486/aircall","@type":"ListItem"},{"name":"8x8 Contact Center","position":2,"description":"8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 8x8 Contact Center makes it easy for businesses to connect with individuals inside and outside of the organization.\n\nAccess from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a27fc768-64f1-48a3-8493-f965ae5a81aa.png","url":"https://www.capterra.co.za/software/161523/contactnow","@type":"ListItem"},{"name":"AskYura","position":3,"description":"AskYura is a comprehensive AI platform for high-volume customer engagement and operational efficiency. Unlike traditional chatbots built on rigid flowcharts, AskYura uses a unique AI that is configured with plain-English instructions, a connected knowledge base, and a no-code workflow builder, making powerful automation accessible to non-technical business managers. This approach allows for rapid deployment and adaptation of complex workflows, ensuring a quicker return on investment (ROI) by resolving issues end-to-end.\nAskYura supports a hybrid chat system, allowing for seamless and intelligent hand-off to human agents with full conversation context, improving both Customer Satisfaction (CSAT) and agent productivity. The platform’s focus is on task execution via integrated tools (API calls, including integrations with tools like n8n), not just providing information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de168f07-dac2-49d0-9217-e727248474a6.png","url":"https://www.capterra.co.za/software/1081181/Yura","@type":"ListItem"},{"name":"Assembled AI","position":4,"description":"Assembled AI is a customer support automation platform that combines AI Agents and Agent Copilot to help service teams operate at a higher level. Designed for modern support organizations, Assembled AI deploys autonomous agents across voice, chat, and email to resolve repetitive, high-volume inquiries end-to-end—freeing human agents to focus on complex, high-impact customer conversations.\n\nAI Agents can handle full customer interactions, follow your workflows and policies, and continuously improve based on real support data. For human teams, Agent Copilot provides real-time guidance, suggested responses, and automated actions to reduce handle time and increase consistency. The result is faster resolutions, improved quality, and a more scalable support operation—without sacrificing the human touch where it matters most.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/990b721a-439e-4c45-9139-aed66b657acd.png","url":"https://www.capterra.co.za/software/1073241/Assembled-Assist","@type":"ListItem"},{"name":"Assistable","position":5,"description":"Cloud-based AI assistant creation software that enables users to build autonomous voice and chat agents without coding or prompt engineering. The platform offers multilingual capabilities supporting numerous languages and dialects, white-label functionality for custom branding, and automatic rebilling options. Assistable includes tools for creating conversational AI such as Find and Replace, Custom Tools, Context Injection, and knowledge integration, while providing CRM integration designed for GoHighLevel users. It includes features for call disposition tracking, number rotation systems, and agency-level interfaces. The platform maintains detailed reporting for client interactions and server logs for testing and troubleshooting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63197f52-4b5f-44f6-89af-f7f0ecd786a0.png","url":"https://www.capterra.co.za/software/1078622/Assistable","@type":"ListItem"},{"name":"Ayudo","position":6,"description":"Ayudo is an AI-powered customer support platform that streamlines service across chat, email, voice, and messaging channels. Its unified inbox consolidates customer conversations, enabling faster, context-aware responses without switching tools. AI agents handle routine queries and follow-ups, freeing human agents for complex tasks.\nThe platform builds intelligent workflows for diverse scenarios and edge cases, with a multi-AI agent architecture ensuring seamless collaboration. Ayudo integrates with tools like Zendesk, Freshdesk, and Salesforce, working within existing systems.\nIts knowledge management ingests data from CRMs, ERPs, and order systems to deliver accurate, context-rich responses. Real-time analytics provide insights to improve agent performance, resolution quality, and customer satisfaction, creating a comprehensive environment for managing interactions across all channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51291292-6658-4763-93a0-0de005d9c9a7.jpeg","url":"https://www.capterra.co.za/software/1078857/Ayudo","@type":"ListItem"},{"name":"Angel X","position":7,"description":"Angel X is an AI-enabled website agent software that transforms static websites into interactive support platforms with voice and chat capabilities. The system processes visitor queries through natural language understanding to provide instant answers to FAQs, product questions, and support issues in multiple languages. \n\nAngel X features always-on availability, analytics for tracking visitor interactions, and can be implemented on websites through an embed script. The software includes customization options for voice, theme, and avatar appearances based on plan level. Angel X integrates with CRM systems and help desk tools while maintaining enterprise-grade security standards. The platform offers multilingual support and provides transcription capabilities for website interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffb85e04-f081-4a86-8733-61c94fd2d975.png","url":"https://www.capterra.co.za/software/1080169/Angel-X","@type":"ListItem"},{"name":"Airgentic","position":8,"description":"Airgentic is an agentic platform for building, deploying and managing custom AI agents that power customer-facing and internal services.\n\nSpecialist conversational, task, search and voice agents understand content, source provenance and context so LLMs can decide what to cite and why.\n\nHuman hand-off when needed lets teams review, escalate or override sensitive cases.\n\nThe Visibility Monitor and AI Visibility Optimiser reveal what models “see,” convert pages into model-readable canonical answers and citation anchors, and boost AI/search visibility so agents return reliably cited, high-quality responses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b96e3a1f-43c1-45a4-bafe-780a0cf29a59.jpg","url":"https://www.capterra.co.za/software/1083832/Airgentic","@type":"ListItem"},{"name":"AskBigBot","position":9,"description":"AskBigBot is an enterprise-grade AI assistant that helps organizations instantly find answers from their internal documents, knowledge bases, websites, and business systems—while keeping data secure and private.\n\nBuilt with a true multi-tenant architecture and strict data isolation, AskBigBot ensures each company’s information remains completely separate and never used to train shared models. Teams can connect files, PDFs, databases, APIs, and collaboration tools like Slack or Microsoft Teams, allowing employees to ask questions in natural language and receive accurate, context-aware responses in seconds.\n\nAskBigBot is ideal for HR, customer support, IT, operations, and internal teams that rely on fast access to policies, procedures, manuals, and historical data. It reduces repetitive questions, improves productivity, and centralizes company knowledge into one intelligent assistant.\n\nWith customizable bots, role-based access control, and easy integrations, AskBigBot enables businesses","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61bbc47-ef75-4642-b65f-5ebcbddc1c6b.png","url":"https://www.capterra.co.za/software/1085161/AskBigBot","@type":"ListItem"},{"name":"All Onboard","position":10,"description":"All Onboard is AI agent solution enabling businesses to deploy intelligent agents across channels, such as Slack, email, WhatsApp, Telegram, and integrated chat. These agents handle customer inquiries with contextual understanding for accurate responses. Businesses can upload documents, PDFs, API specs, and URLs to build a knowledge base, which the system evaluates by tracking document performance and flagging weak content.\n\nThe platform identifies knowledge gaps by analyzing escalations and routes low-confidence responses to teams with full context. Draft mode lets teams review responses before sending, while multi-tenant isolation ensures separate databases for each customer. Actionable insights include topic clustering, escalation trends, and conversation categorization to monitor performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/066afeff-c112-415e-a928-cb9055e33eee.jpg","url":"https://www.capterra.co.za/software/1086291/All-Onboard","@type":"ListItem"},{"name":"Aisa-X","position":11,"description":"Aisa-X is a conversational AI platform that provides voice and chat agents for customer support, sales automation, lead generation, and business communication. The platform automates customer conversations, qualifies leads, handles inbound and outbound calls, and delivers chat support across websites, phone systems, and digital channels. Natural language understanding capabilities identify customer intent and address queries while nurturing leads through the sales process.\n\nBehavioral analytics help prioritize prospects based on engagement patterns. The platform integrates with CRM systems and supports multilingual communication across various industries. Aisa-X automates tasks including loan recovery, sales follow-ups, appointment scheduling, and customer feedback collection. The system includes analytics dashboards, workflow automation, and API integration options. Data security features protect customer information during interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e628fa94-b613-431e-9151-d80da63906ac.jpeg","url":"https://www.capterra.co.za/software/1086653/Aisa-X","@type":"ListItem"},{"name":"Agent360","position":12,"description":"Agent360 is an AI receptionist and customer support platform built for businesses that can't afford to miss a call. Powered by Zoe, an AI voice agent, Agent360 answers calls 24/7, qualifies leads, books appointments, and transfers urgent cases to your team.\n\nFor law firms, Zoe runs structured client intake—collecting accident details, injury severity, and insurance info before a human ever picks up. Personal injury, immigration, and family law firms use Agent360 to capture after-hours leads, reduce intake overhead, and respond faster than competing firms. Every missed call is a missed case.\n\nBeyond law, Agent360 offers live chat, AI chatbot, ticketing, a help center, and omnichannel support across email, SMS, WhatsApp, and more. Integrates with major CRMs via REST APIs and webhooks. SOC 2 compliant. GDPR-ready. Bank-grade encryption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc080658-3b3a-4f0f-8660-c10f72a782d5.png","url":"https://www.capterra.co.za/software/1088328/Agent360","@type":"ListItem"},{"name":"AgenticRelay","position":13,"description":"AgenticRelay is a no-code AI agent platform for businesses that want to deploy useful AI assistants fast. Teams can create agents powered by their own business knowledge and use them for customer support, internal documentation, website chat, and frequently asked questions. AgenticRelay focuses on practical deployment, helping businesses go from static information to a working AI assistant without building everything from scratch.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/300388ae-9c4d-4616-adff-bf6b79dd28fc.jpeg","url":"https://www.capterra.co.za/software/1089649/AgenticRelay","@type":"ListItem"},{"name":"Azeon","position":14,"description":"Azeon is an advanced Agentic AI platform built to transform customer support operations across voice, chat, and email channels. Designed for modern enterprises, Azeon combines intelligent AI agents with contextual understanding, conversational memory, and workflow automation to deliver faster, smarter, and more human-like customer interactions.\n \nUnlike traditional support automation tools, Azeon does not just respond to queries. It understands customer intent, remembers previous interactions, accesses real-time enterprise data, and takes actions across systems to resolve conversations end-to-end. The platform functions as a scalable digital workforce that can handle high volumes of customer engagement while maintaining consistency, accuracy, and personalization at every touchpoint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04f02e5d-d590-4e28-a2fd-948845dc29ed.png","url":"https://www.capterra.co.za/software/1089814/Azeon","@type":"ListItem"},{"name":"Amyra","position":15,"description":"Amyra is an AI-powered business management platform that streamlines operations with automated customer communication and scheduling. Its AI assistant handles inquiries, bookings, payments, and reminders across WhatsApp, Instagram, and Messenger. The platform features a CRM with a visual pipeline and kanban board for managing leads and tracking interactions. Analytics tools provide insights into occupancy, revenue, and customer retention. Integration with messaging platforms centralizes communications in a unified inbox, preventing missed messages or bookings. Additional features include class scheduling, membership tracking, inventory management, point-of-sale functionality, staff calendars, and multi-location support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2712d292-c10f-43b9-90b0-f0685eea645e.png","url":"https://www.capterra.co.za/software/1094607/Amyra","@type":"ListItem"},{"name":"Auto Asistente","position":16,"description":"AutoAsistente is a virtual assistant solution that helps businesses automate customer service & sales interactions across WhatsApp, Instagram, Facebook, and TikTok. The platform provides automated responses around the clock through AI chatbots designed to handle customer inquiries and support requests.\n\nThe tool includes WhatsApp marketing capabilities for creating and managing targeted messaging campaigns. AutoAsistente features appointment scheduling that integrates with Google Calendar, allowing customers to book services directly through messaging channels. The platform includes a digital catalog where businesses can display products and services with images and descriptions, enabling customers to make purchases through chat interfaces.\n\nThe system offers payment reminder functionality and automated invoicing to help manage billing processes. AutoAsistente consolidates messages from multiple social media platforms into a single dashboard for centralized management and monitoring.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9cc3f600-dfcd-4f0e-bef0-b82937d1196e.png","url":"https://www.capterra.co.za/software/1095124/Auto-Asistente","@type":"ListItem"},{"name":"Acclaim","position":17,"description":"Acclaim is a voice-first AI-powered customer experience platform tailored for regulated industries. It uses AI agents with Goal-Oriented Agent Logic (GOAL) and compliance guardrails to deliver human-like, outcome-driven conversations while adhering to strict regulations. Its privacy-first architecture supports on-premises or private cloud deployment, ensuring sensitive data remains under organizational control without hidden subprocessors. Built on an open-source foundation, it avoids vendor lock-in. Acclaim addresses payments, collections, upselling, customer service, and retention, with multilingual and omnichannel capabilities for seamless interactions across channels and languages. Pre-built AI agents enable rapid deployment, while real-time optimization tools allow organizations to monitor and adjust agent behavior for compliance and operational needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c939fbd3-f2df-4de6-838e-a742626472e0.png","url":"https://www.capterra.co.za/software/1096033/Acclaim","@type":"ListItem"},{"name":"AskSpot","position":18,"description":"AskSpot is an AI sales agent platform designed for e-commerce stores. The software provides conversational assistance to guide shoppers through product discovery and purchase decisions while automating routine support tasks.\n\nAskSpot integrates with product catalogs to help shoppers find items, compare options, and complete transactions within the chat interface. The AI product advisor understands product feeds and customer needs. The system recommends items, offers comparisons, and suggests alternatives for unavailable products.\n\nAskSpot supports multilingual conversations and automates order inquiries, modifications, returns, and complaint management. The platform transfers complex cases to CRM systems with structured summaries for further handling.\n\nAskSpot resolves product-page questions on specifications, delivery, and policies. The software is compatible with platforms such as Shopify and Amazon. AskSpot operates on European cloud hosting to maintain data privacy and oversight.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/740d2742-e21d-4f66-b285-735767b9777a.png","url":"https://www.capterra.co.za/software/1096256/AskSpot","@type":"ListItem"}],"numberOfItems":18}
</script>