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Returns Management Systems (RMS)

Returns Management (RMS) software is an application that helps businesses manage the process of returns and exchanges from customers.

ReturnGO is one of the most advanced return solutions on the market, trusted by thousands of eCommerce merchants of all sizes. Learn more about ReturnGO
ReturnGO is one of the most advanced return solutions on the market, trusted by thousands of eCommerce merchants of all sizes. Provide your customers with a smooth return experience using a branded return portal that encourages customers to exchange products or receive store credits instead of requesting refunds. ReturnGO focuses on improving your bottom line and lowering reverse logistics costs, as well as increasing customer retention and average order value. Learn more about ReturnGO

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Streamline your fleet operations and reduce costs with Samsara's all-in-one platform for GPS tracking, safety, ELD compliance, and more
Samsara helps the largest and most complex operations organizations empower workers, save on fuel, and build a world-class safety program—all from a single easy-to-use, integrated platform. With tens of thousands of customers across the United States, Canada, Mexico, and Europe, Samsara is a proud technology partner to the people who keep our global economy running, including the world’s leading organizations across construction, transportation and warehousing, field services, manufacturing, retail, logistics, and public sector. The company’s mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy. Learn more about Samsara

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Web-based solution for eCommerce businesses to track all shipments in one place and notify customers of the latest delivery status.
AfterShip is an automated shipment tracking solution for eCommerce businesses to track their online shipments in one place 1100+ carriers worldwide such as UPS, USPS, DHL, FedEx, Blue Dart, China Post, Aramex, Australia Post, TNT, and more. Auto-import orders to AfterShip and receive tracking updates on a single intuitive dashboard. Resolve delivery delays faster with real-time tracking data from popular carriers worldwide. Schedule and send proactive email and SMS delivery notifications. Learn more about AfterShip

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
ShippyPro is the shipping software that helps online businesses to ship, track and return their ecommerce orders with ease.
ShippyPro is the shipping software that helps online businesses ship, track and manage returns for ecommerce orders with ease. With ShippyPro, online sellers can sync 70+ Marketplaces and CMS to 160+ Carriers worldwide to automatically import unshipped orders. With a 30-seconds setup online sellers are able to: print shipping labels in bulk, keep track of every delivery with a tracking dashboard, upload their return policy and create a custom return module. Start your free trial today Learn more about ShippyPro

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Conquer Ecommerce Complexity. Powerful software apps that fuel growth for ecommerce merchants processing 10 to 10,000 orders per day.
Conquer ecommerce complexity with Ordoro's three handy software apps — inventory, shipping, and dropshipping —make selling online a breeze. They automate your daily tasks, giving you more time to focus on what really matters—growth! Start your 15-Day FREE TRIAL today at Ordoro.com! Learn more about Ordoro

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Narvar powers post-purchase for top brands through returns & exchanges, order tracking, post-purchase communication, and more.
Reducing cart abandonment? Transforming 60% of returns into exchanges? Increasing customer lifetime value? These are just a few of the retail pain-points that Narvar's post-purchase platform solves. From emerging retailers to long-established brands like Levi's and Sephora, Narvar's order-management software improves shopper confidence and increases customer lifetime value. Named one of Fast Company's Most Innovative brands for 2022, Narvar delivers postive ROI for retailers across the globe. Learn more about Narvar

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
“Devolução de Mercadorias” é uma solução de autoatendimento que dá autonomia e agilidade para o cliente iniciar o processo de devolução
A solução “Devolução de Mercadorias” padroniza o processo de devolução e economiza o tempo dos times envolvidos. Com o portal de autoatendimento, o cliente tem autonomia de iniciar o processo de devolução de forma ágil e simples. Os fluxos de devolução podem ser personalizados conforme motivo, além da inclusão de fotos e validação automática da NF-e de devolução do cliente. Learn more about Simplifica+

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Item: A supply chain & warehousing solution with seamless integration, efficient processes & end-to-end visibility designed for growth.
Item effortlessly links brands, consumers, warehouses, and logistics. Our suite of warehouse, inventory, order, and return management solutions ensures efficiency and visibility. Item dynamically assigns tasks and enables real-time adaptability. Seamlessly integrates with top retail applications. And smooth return management means growth, better service, and cost reduction. Easily measure KPIs and optimize processes. Elevate your supply chain with Item's comprehensive yet customizable solution. Learn more about Item

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Cloud-based solution that helps eCommerce businesses streamline the exchange and return process on a centralized interface.
Troquecommerce offers a seamless exchange and returns platform for e-commerce businesses, focusing on automation and user-friendly experiences. Simplify your post-sales process with our system that works around the clock, cutting out manual data entry and customer service backlogs. With a pay-per-use model, we provide a cost-effective solution tailored to your needs. Our platform supports scalability, offering valuable insights and integrations with over 30+ ecommerce platforms and shipping methods, ensuring your customers return for the hassle-free post-purchase service they can trust. Join over 800 stores improving their operations with Troquecommerce. Learn more about Troquecommerce

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data
Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs and service requests. RenewityRMA allows the service team to define and quickly implement their specific/unique returns and service management processes, themselves, without programming. RenewityRMA is a complete online portal for product service. Learn more about RenewityRMA

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
SupportSync provides Product Return Management software designed for businesses who provide products that require return services.
PRODUCT RETURNS made easy with SupportSync's Product Return Management software specifically designed for small to medium sized business that have product return considerations. SupportSync synchronizes your customer service team, return processing centers and your customers from the creation of a case/ticket through resolution of the return (RMA) all in one easy-to-use, affordable cloud-based system in real-time! Learn more about SupportSync

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Shipup turns eCommerce delivery notifications/pages into marketing campaigns. Boost your NPS & CLV, and reduce your delivery tickets.
Top shipment tracking solution driven by customer experience success. Ecommerce brands take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty & save support cost Display ads, product reco, or even promo codes in this new customer communication channel with a highly qualified audience (emails with a massive 65% open rate). Boost your rate of repetitive purchase (up to +20%) while reducing call center delivery tickets (up to -80%). Learn more about Shipup

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Your "everything e-commerce app" for Shopify brands looking to scale across the globe or just your hometown.
Swap is your "everything e-commerce app" for Shopify brands looking to scale with a one-login solution for global shipping, returns & exchanges, tracking, insurance, and recycling. From increasing retained revenue with easy exchanges to cross-border commerce support, Swap is fully customizable to your brand's preferences at every stage of the journey. We handle all direct relationships with carriers to give you back time and money you never knew you had. Learn more about Swap Commerce

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Oracle Multi-Carrier Shipping Software for UPS, FedEx, DHL, USPS & other LTL/FTL carriers.
Oracle shipping software for Integrating Oracle ERPs with an extensive network of parcel and freight carriers worldwide. NetSuite Shipping Software, JD Edwards Shipping Software, Oracle EBS Shipping Software, Oracle ERP Cloud Shipping Software, Rate Shopping, AES Integration, Freight Quoting, Freight Audit, Shipping Analytics, Address Validation, Shipping Document Repository, Employee Shipping Software, Inbound Package Tracking and E-Sign BOL. Learn more about ShipConsole

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
LateShipment.com is a Post-purchase success platform built for ecommerce brands to claim refunds, manage delivery experiences & returns
LateShipment.com is the world’s only cloud-based Post-purchase Success platform built for retail parcel shippers of all sizes to drive memorable delivery experiences, & reduce shipping costs by up to 20%. - Delivery Experience Management - Improve shipment visibility, grow revenue, & drive customer delight - Returns Experience Management - Optimize returns to retain revenue. - Automated Shipping Refunds - Save 20% of shipping costs through refunds for 50+ service failures & billing errors Learn more about LateShipment.com

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Return and exchange management software that provides insights into return rates, refund rates, retention rates, and upsell value.
Return and exchange management software that provides insights into return rates, refund rates, retention rates, and upsell value. Learn more about Loop

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
The cloud-based real-time rental and sales platform for the pro-camera, video, pro-audio, lighting and production sectors.
Circulio is the web based multi-channel platform for technical equipment hire and sales companies. It is ideal for established businesses with annual revenues exceeding £1 million or those aiming to reach this milestone within 12 months. Circulio provides an integrated front-end website, whether singular or multiple (branded uniquely or shared across countries or subsidiaries) and back-office platform offering a comprehensive solution for efficient business expansion. Use Circulio to effortlessly manage your website(s), products, assets (units, kits, cases, accessories, and consumables), pricing, promotions, warehouses, and diverse customer segments (B2B, pro-sumer, and B2C). Control orders, invoicing, payments, shipping, returns, deposits, refunds, documents, and customer communications seamlessly in one unified system. Real-time reporting provides owner-drivers with valuable insights to foster business growth, optimize asset utilization, and eliminate inefficiencies. Learn more about Circulio

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Optoro is an RMS that spans the entire returns lifecycle—from initiation, return methods, processing, restock, & ultimately resale.
Optoro is a SaaS provider with a returns management system (RMS) for brands, retailers, and 3PLs. Our RMS spans the entire returns lifecycle— from return initiation, return methods, dispositioning, restock, and ultimately resale. Optoro's RMS threads together customer-facing returns channels (website portal) to back-end operational systems such as WMS. With Optoro's RMS, organizations can holistically optimize returns management while enhancing the customer experience. Learn more about Returns Optimization Platform

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
AI-powered eCommerce technology company reducing and automating product returns for D2C brands worldwide.
Saara is an eCommerce technology company that works on reducing the economic and environmental impact of returns. Our AI-ML-powered technology reduces and automates returns for eCommerce businesses. Our returns reduction solution enables sellers to reduce returns by an average of 30%, while our returns automation solution can save up to 80% of operational costs, improve accuracy and reduce human intervention. Saara also Learn more about Saara

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
ReverseLogix offers a centralized, SaaS platform designed to fit every aspect of your returns and after-sales care management.
ReverseLogix is the only end-to-end return management system that lets you initiate returns, configure return processing, and even handle repairs. Whether B2B, B2C or hybrid, the ReverseLogix platform facilitates, manages, and reports on the entire returns’ lifecycle. Organizations that rely on ReverseLogix deliver a vastly superior customer returns experience, save employee time with faster workflows, and increase profits with 360⁰ insight into returns data. Learn more about ReverseLogix

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Don't Let Ecommerce Returns Slow Your Growth
ReturnLogic's Returns Intelligence platform helps high-growth ecommerce retailers scale their returns policy and improve their return rate. Retailers can use ReturnLogic to customize their returns portal for customers, free up their customer support team, and automatically process returns for their warehouse team. ReturnLogic also provides a goldmine of returns data for your ops team, customizable returns policies for managers, and slides right into your ecommerce tech stack. Learn more about ReturnLogic

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Increff WMS is a web-based multichannel fulfillment platform, exposing a single view of inventory to both offline and online channels.
Recognized in Gartner reports, Increff WMS is a comprehensive web-based cloud-hosted WMS & OMS solution for e-commerce brands to expose 100% inventory across offline & online channels, simultaneously. The world’s simplest, most efficient multi-channel order fulfillment & inventory management solution is quick to integrate & easy to implement. It facilitates 100% stock tracking with serialization, +99.5% order fulfillment within SLA, and near real-time Inventory order syncing time to prevent. Learn more about Increff WMS

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Returns management application for your Shopify store that allows businesses to process exchange and refunds on orders.
Returns management application for your Shopify store that allows businesses to process exchange and refunds on orders. Learn more about Return Prime

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
ReBOUND Returns is a return platform for shoppers and retailers.
ReBOUND Returns is a return platform for shoppers and retailers to handle all return transactions. With our online portal discover valuable return data. Learn more about ReBOUND Returns

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications
Smarter Returns ZigZag is a market-leading global returns solution provider. 
Smarter returns for retailers, customers, and the planet.
ZigZag is a software solution to help e-commerce retailers manage returns domestically and globally. The platform connects retailers to a network of 220+ warehouses and 1,500+ carrier services in 170+ countries. ZigZag's clients include Selfridges, New Look, and Puma. ZigZag’s mission is to reduce cost and waste, increase customer loyalty, and enable our clients to be more profitable and sustainable. ZigZag has continually been awarded for its innovation and data winning 14 awards since 2019. Learn more about ZigZag Global

Features

  • Refund Management
  • Customer Portal
  • Shipping Management
  • Alerts/Notifications