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description: Page 2 - See the list of the best Contact Center Quality Assurance Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 2 - Contact Center Quality Assurance Software - Prices & Reviews - Capterra South Africa 2026
---

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# Contact Center Quality Assurance Software

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> Contact Center Quality Assurance (QA) software helps businesses evaluate agent performance, monitor team productivity, provide individual feedback or coaching sessions, and measure customer satisfaction.

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## Products

1. [Verint Automated Quality Management](https://www.capterra.co.za/software/104168/impact-360) — 3.7/5 (19 reviews) — Gives visibility to operations to improve contact center and back-office quality, performance, and compliance.
2. [inconnect](https://www.capterra.co.za/software/164772/omnichannel) — 3.9/5 (19 reviews) — Connect and centralize all your CX channels
3. [Medallia Agent Connect](https://www.capterra.co.za/software/181460/stella-connect) — 4.9/5 (18 reviews) — Medallia Agent Connect brings customer feedback, QA \& coaching together to drive agent engagement, performance \& customer satisfaction.
4. [VQ Online](https://www.capterra.co.za/software/1019817/vq-online) — 4.7/5 (18 reviews) — An easy-to-use quality assurance tool for 50 to 5000+ agents. Real-time reporting. Flexible and cost-effective.
5. [Cention](https://www.capterra.co.za/software/179156/cention-contact-center) — 4.2/5 (13 reviews) — Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
6. [Intalk.io](https://www.capterra.co.za/software/199866/intalk-io) — 4.1/5 (13 reviews) — Omnichannel customer interaction platform enabled with advanced quality assurance and management capabilities.
7. [Leaptree Optimize](https://www.capterra.co.za/software/1075162/Leaptree-Optimize) — 4.8/5 (12 reviews) — AI-powered QA built inside Salesforce that automates call center agent evaluations, boosting productivity and engagement.
8. [Balto](https://www.capterra.co.za/software/169149/balto) — 4.3/5 (11 reviews) — Balto unites agents with AI to enable better conversations that deliver results. An AI-Powered Contact Center at Your Fingertips.
9. [Capturi](https://www.capterra.co.za/software/216651/capturi) — 4.8/5 (11 reviews) — Capturi is the leading conversational AI platform in Scandinavia. Use AI to turn your recorded conversations into concrete insights.
10. [Cisco Finesse](https://www.capterra.co.za/software/1029520/cisco-finesse) — 4.9/5 (11 reviews) — Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards.
11. [Klearcom](https://www.capterra.co.za/software/1066714/klearcom) — 4.8/5 (11 reviews) — Enhance Contact Center Quality Assurance with Klearcom’s automated, single-test SaaS IVR testing.
12. [LiveCaller](https://www.capterra.co.za/software/209451/livecaller) — 4.8/5 (10 reviews) — LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform.
13. [Inxide](https://www.capterra.co.za/software/1019488/inx-app) — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform that enhances end-customer interaction in a dynamic and engaging way
14. [HiperMe\!](https://www.capterra.co.za/software/1050688/hiperme) — 4.8/5 (10 reviews) — Cloud-based solution that lets users manage corporate communications and customer service contact centers from a single place.
15. [Gryphon ONE](https://www.capterra.co.za/software/146599/sales-intelligence) — 4.7/5 (9 reviews) — Gryphon ONE helps marketing, customer service, \& sales grow revenue, improve CX, \& reduce risk by balancing compliance \& business goals
16. [IPscape](https://www.capterra.co.za/software/81931/ipscape) — 4.9/5 (8 reviews) — ipSCAPE Contact Centre Technology includes Quality Assurance functionality for compliance and performance
17. [Centrical](https://www.capterra.co.za/software/160243/gameffective) — 4.4/5 (8 reviews) — Real-time performance management, microlearning, gamification, coaching \& voice of the employee platform for enterprise frontline teams
18. [Ressolve](https://www.capterra.co.za/software/217313/ressolve) — 4.7/5 (7 reviews) — Ressolve is a conversation analytics platform focused on understanding and interpreting spoken or written conversations.
19. [CallAI](https://www.capterra.co.za/software/1051183/callai) — 4.7/5 (7 reviews) — Automated solution that helps contact centers analyze agent and supervisor performance, analyze competitors, and product features.
20. [Twilio Flex](https://www.capterra.co.za/software/1004976/twilio-flex) — 5.0/5 (6 reviews) — Twilio Flex is cloud contact center software that enables customer service and sales teams through a digital engagement center.
21. [OnviSource OmVista](https://www.capterra.co.za/software/92454/omvista) — 4.6/5 (5 reviews) — OmVista is a powerful framework designed to overcome barriers to excellence by providing businesses with a holistic view of their data.
22. [CallMiner Eureka](https://www.capterra.co.za/software/130323/eureka) — 4.6/5 (5 reviews) — CallMiner’s QA capabilities, supporting manual, hybrid and fully automated, help organizations gain insights into every conversation.
23. [MaestroQA](https://www.capterra.co.za/software/172800/maestroqa) — 5.0/5 (3 reviews) — MaestroQA automates call center QA metrics, reporting, coaching workflows, and CRM integrations.
24. [Connex One](https://www.capterra.co.za/software/179275/connex-one) — 3.0/5 (3 reviews) — Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers
25. [Observe.AI](https://www.capterra.co.za/software/197952/observe-ai) — 4.3/5 (3 reviews) — Auto QA objectively evaluates 100% of interactions so you can take actions to increase revenue, improve CX, \& remove compliance risk.

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## Related Categories

- [Speech Analytics Software](https://www.capterra.co.za/directory/32258/speech-analytics/software)
- [Call Recording Software](https://www.capterra.co.za/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/33415/contact-center-quality-assurance/software)
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A visual 'flag' is added to the call recording for QA to check","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64838adc-1965-474a-90b6-308e36763614.png","url":"https://www.capterra.co.za/software/81931/ipscape","@type":"ListItem"},{"name":"Centrical","position":17,"description":"Centrical is a real-time performance management, microlearning, gamification, coaching and voice of the employee platform for frontline teams.\n\nLeading enterprises use Centrical to: improve frontline performance (e.g. increase sales & productivity);increase employee engagement (e.g. reduce absenteeism & attrition); create engaging onboarding experiences (e.g. increase brand adoption; reduce early attrition); and deliver learning in the flow of work (e.g., increase knowledge; reduce errors).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27d5a3ec-c321-4818-8fe0-768d6d707966.png","url":"https://www.capterra.co.za/software/160243/gameffective","@type":"ListItem"},{"name":"Ressolve","position":18,"description":"Ressolve is a conversational analytics platform based on artificial intelligence (AI), focused on collecting, analyzing and extracting valuable information from spoken or written interactions between a brand and its audience. The main objective is to enhance the contact or service points of companies to make decisions to improve the customer experience (CX).\nRescuing the true voice of the customer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/36c34f04-3244-4f22-9d5d-e0dbed9f3157.png","url":"https://www.capterra.co.za/software/217313/ressolve","@type":"ListItem"},{"name":"CallAI","position":19,"description":"CallAI uses AI to analyze and extract insights from conversations. CallAI can help businesses improve customer satisfaction, agent performance, and operational efficiency by providing features such as:\n\n•  Automatic quality assurance scorecards\n•  Customer sentiment analysis\n•  Call driver trends and alerts\n•  Competitor analysis\n•  Overtalk and speaking rate metrics\n•  Voice biometrics and speaker characteristics\n\nCallAI is a powerful tool to understand and optimize your conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f67b3e98-7e76-46ca-846c-42c3da721e99.png","url":"https://www.capterra.co.za/software/1051183/callai","@type":"ListItem"},{"name":"Twilio Flex","position":20,"description":"Twilio Flex is a cloud contact center software that transforms digital engagement by integrating data, AI, and communication channels to empower customer service and sales teams. It provides the context, data, and flexibility needed to turn conversations into opportunities for repeat sales and lasting relationships.\n\nFlex connects customers to employees via SMS, WhatsApp, and voice, reducing friction and fostering dialogue. It personalizes interactions using detailed customer profiles, integrating first-party data from platforms like Zendesk and Salesforce. Flex works seamlessly with existing workflows, enabling modernization without replacing current systems.\n\nTwilio Flex’s extensibility supports custom feature development, collaboration with Twilio Professional Services, or partnerships for faster builds. It enables rapid iteration, real-time data, and AI-driven automation to boost productivity, reduce handle times, and enhance customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0527f760-9642-4c9d-bc08-015ada8cceb7.png","url":"https://www.capterra.co.za/software/1004976/twilio-flex","@type":"ListItem"},{"name":"OnviSource OmVista","position":21,"description":"OmVista is a powerful framework designed to overcome barriers to excellence by providing businesses with a holistic view of their data. By capturing and unifying dispersed and siloed data, OmVista enables the creation of a unified system for applied meta-analytics. Powered by advanced AI analytics and automation tools, OmVista analyzes front-end interactions and transactions, as well as back-office data points, uncovering relational and correlational trends across employees, customers, and the overall business. With integrated meta-analytics and intelligent virtual agents, OmVista reduces manual effort, improves response time, and ultimately enhances customer satisfaction and business productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f554e6a3-5413-4adc-9e2d-ab07b223a944.png","url":"https://www.capterra.co.za/software/92454/omvista","@type":"ListItem"},{"name":"CallMiner Eureka","position":22,"description":"CallMiner is the global leader in conversation intelligence to improve customer experience (CX). \n\nCallMiner’s comprehensive quality assurance capabilities, which support manual, hybrid and fully automated processes, help organizations gain insights into every conversation to understand agent behavior, including best practices and opportunities for improvement, to level-up employees and improve customer outcomes. Through both post-interaction analysis and real-time guidance, CallMiner delivers QA transparency, helping agents understand how they’re being scored, empowering supervisors to deliver more effective coaching moments, and more. \n\nThe world’s leading organizations across all major verticals.\n\nOne customer said: “[CallMiner] was an absolute gamechanger for supervisors and supervisors and agents. It gave them an at-a-glance look at performance in each of the QA areas. It showed us how wide-spread a problem was so that we could address it quickly.”","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f05cedd9-b417-4219-b223-afb9afa05b4e.png","url":"https://www.capterra.co.za/software/130323/eureka","@type":"ListItem"},{"name":"MaestroQA","position":23,"description":"MaestroQA is a call center quality assurance software that provides automated quality metrics, customizable QA scorecards, coaching workflows, screen capture, and transcriptions to improve customer service interactions. The platform integrates with popular CRMs and CX tools to give managers a comprehensive view of agent performance so they can take targeted action to improve customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26697e58-d648-441e-8c37-3697144f5fdc.png","url":"https://www.capterra.co.za/software/172800/maestroqa","@type":"ListItem"},{"name":"Connex One","position":24,"description":"Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31496c5a-ae35-43c3-ada6-5a8238625860.png","url":"https://www.capterra.co.za/software/179275/connex-one","@type":"ListItem"},{"name":"Observe.AI","position":25,"description":"Auto QA is the industry’s first adaptive automation solution powered by AI and machine learning that boosts agent performance at scale.\n\nAuto QA objectively evaluates 100% of customer interactions with automated recommendations backed by evidence to increase revenue, improve the customer experience, and eliminate compliance risks for contact centers.\n\nSay goodbye to spot-checking interactions, and say hello to instantaneous insights into your business with 1000x QA volume.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56751b94-bcaa-4320-a2c2-0e951e5fbd92.png","url":"https://www.capterra.co.za/software/197952/observe-ai","@type":"ListItem"}],"numberOfItems":25}
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