---
description: Discover and compare Contact Center Quality Assurance Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Contact Center Quality Assurance Software for Windows - Price comparison & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software for Windows](https://www.capterra.co.za/directory/33415/contact-center-quality-assurance/software) > [Page 2](https://www.capterra.co.za/directory/33415/contact-center-quality-assurance/software?page=2)

# Contact Center Quality Assurance Software

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> Contact Center Quality Assurance (QA) software helps businesses evaluate agent performance, monitor team productivity, provide individual feedback or coaching sessions, and measure customer satisfaction.

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## Products

1. [MiaRec](https://www.capterra.co.za/software/69539/miarec) — 5.0/5 (1 reviews) — MiaRec helps contact centers automate and scale quality management and compliance processes using voice analytics and Voice AI.
2. [Castel Detect Live](https://www.capterra.co.za/software/110168/castel-detect) — 5.0/5 (1 reviews) — Castel Detect LIVE analyzes LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Ensure real-time compliance.
3. [Rezo](https://www.capterra.co.za/software/205195/rezo) (0 reviews) — Data-first Contact Center powered by Autonomous Agents. Experience the power of AI-driven efficiency with Rezo.ai today\!
4. [Flip CX](https://www.capterra.co.za/software/1031399/redroute) (0 reviews) — Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time.
5. [Verint Forecasting and Scheduling](https://www.capterra.co.za/software/1032787/verint-forecasting-and-scheduling) (0 reviews) — Workforce management solution that helps businesses manage time off requests, track interactions, monitor compliance, and more.
6. [Cordless](https://www.capterra.co.za/software/1042908/cordless) (0 reviews) — Modern telephony for customer support teams. Ready to use in minutes. Improve phone support for your customers and your agents
7. [Hammer Cloud Platform](https://www.capterra.co.za/software/1068878/Hammer-Cloud-Platform) (0 reviews) — Accelerate software lifecycles with Hammer Cloud's SaaS for contact center testing.
8. [Audire.ai](https://www.capterra.co.za/software/1074584/Audire-ai) (0 reviews) — Call analysis solution that helps businesses automate quality assurance \& compliance monitoring for sales, support, HR and other teams.

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## Related Categories

- [Speech Analytics Software](https://www.capterra.co.za/directory/32258/speech-analytics/software)
- [Call Recording Software](https://www.capterra.co.za/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Auto Dialer Software](https://www.capterra.co.za/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/33415/contact-center-quality-assurance/software)
- [All Categories](https://www.capterra.co.za/directory)

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